Insanely Cheap Flights
Reviews and Complaints

I gotta say, I had a bit of a mix-up with Insanely Cheap Flights. I didn't realize that the flight I booked was in USD, and I had to cancel my booking. It was totally my fault though, as they had it plastered all over their website. I called their customer service line, and I was surprised when someone picked up after only two rings. I guess they've been getting a lot of calls lately, especially during the morning hours.

The guy on the line was super friendly and tried to find me a cheaper flight for the same times, but unfortunately, there was nothing available. He then helped me cancel my booking, and he stayed on the line with me until I received the confirmation email. He even confirmed the cancellation on his end, which was really helpful.

It's a shame that flying in Canada is so expensive though. I wish there were more affordable options available. But overall, I was really impressed with the customer service at Insanely Cheap Flights. They were patient, helpful, and friendly, even though I made a mistake. I would definitely consider booking with them again in the future.

So, I was looking for a cheap flight and stumbled upon Insanely Cheap Flights. I thought, "Wow, this is too good to be true!" But I went ahead and clicked on a Nov 20 flight date and Nov 27 showed up. I was like, "What the heck?" So, I corrected it and went ahead with my booking. When I got confirmation, it was for Nov 27! I was so frustrated! I immediately called in to change the booking, but guess what? There is no free 24 hour cancellation! What kind of nonsense is that?

The rep who answered my call spoke very poor English and told me that I had made a mistake and that we both knew what I did. I was like, "Excuse me? I didn't make any mistake!" They were going to charge me more than double to make the change. I was transferred to someone else who said that they would cancel my flight for a charge of $50. US for each of the 2 tickets = $100! I was like, "Are you kidding me?" When I said that this was unacceptable they offered to make it $25 US cancellation per ticket. I mean, come on! That's still a lot of money!

Now, I'm calling my credit card company MBNA to see if they'll help me with these charges. From reading other reviews, this doesn't sound like I'll be successful getting help from them. The correct title of this website is INSANE! Go anywhere else! Do not use this company! They are a rip-off and will only cause you frustration and disappointment.

I gotta say, I'm not one to complain about flights. I mean, I'm just happy to get from point A to point B, you know? But this time, I gotta vent.

So, back in March of 2017, my wife and I booked a flight with Insanely Cheap Flights to go from Edmonton, Alberta to Zagreb, Croatia. We were pretty excited about it, I gotta say. But when we got to the airport today, July 16th, things started to go south.

We tried to check in, but after an hour of trying, we found out that our flight had been cancelled. And get this - nobody had bothered to tell us! We were pretty ticked off, to say the least. So we had to head back home and start dealing with the agency.

Long story short, they rescheduled us for the next day's flight, but without any compensation. And to make matters worse, they added another layover to our already long journey. We ended up losing money on a cab to the airport and back, another ticket we had booked from Zagreb, and a night in a hotel that we were supposed to check into tomorrow.

I don't know how Insanely Cheap Flights operates, but this was definitely the first and last time we'll be booking with them. I mean, if something like this happens - a major change to your flight - you'd think they'd at least compensate you for the inconvenience, right? But nope, not a penny.

So yeah, I'm pretty disappointed with Insanely Cheap Flights. I wouldn't recommend them to anyone, to be honest.

I gotta say, Insanely Cheap Flights is not the way to go if you're looking for a smooth and easy booking process. I made the mistake of not realizing that their prices were quoted in US dollars, and ended up with a whopping $1100 charge on my card. When I called customer service to cancel the tickets and get my money back, things only got worse.

The representative on the phone somehow managed to charge me an additional $525 in the middle of our conversation, leaving me out a total of $1600. And to make matters worse, I had to wait 7-14 business days to get my money back, and had to pay a cancellation fee on top of everything else. When I asked to speak with a supervisor or manager, I was denied that option - talk about frustrating!

To add insult to injury, I later discovered that my Visa had been charged twice for $565, adding up to another $1100 in charges. Thankfully, Visa was able to help me out and get me all my money back, but it was a huge hassle and headache.

I've booked flights on plenty of US websites before, but I've never had to deal with such a terrible customer experience. If you're looking for a stress-free booking process, I'd recommend looking elsewhere.

I gotta say, I had a pretty rough experience with Insanely Cheap Flights. Their website is a bit confusing and I ended up getting screwed over because of it. I picked out the flights I wanted and then decided to check out the flexible dates option, which is something I've done on other airline websites like Southwest. But here's the thing - without telling me, the site changed the dates on me before I checked out. I didn't even realize it until the next day when I looked at my confirmation email and saw that the dates were different and didn't work for me.

So I called up Insanely Cheap Flights and they told me that I could either pay $200 to make changes or $100 to get a refund. They claimed that these fees were disclosed somewhere on the site, but honestly, I didn't see them. After arguing with the agent for an hour, he finally agreed to reduce the change fee to $100. I'm grateful for that, but I still think it's pretty shady that they didn't tell me about the date changes before I checked out and then charged me when I discovered them.

Oh, and get this - the agent kept telling me that I only had a certain amount of time to make my decision. He was like, "You only have 1 hr 48 min to make your decision!" It was so annoying and made me feel like I was being rushed into making a decision.

Overall, I wouldn't recommend Insanely Cheap Flights. Their website is unclear and they seem to operate in an unethical manner. If you're looking for cheap flights, I'd suggest checking out other websites instead.

So, I was looking for a cheap flight and stumbled upon Insanely Cheap Flights. At first, I was skeptical because the prices were so low, but I decided to take a chance and book a ticket. Everything seemed to be going smoothly until I noticed that my middle initial was added to my name on the ticket. I immediately contacted their customer service and that's when the real struggle began.

It took me over 5 minutes to finally get connected to a representative. The first person I spoke to told me that I would have to pay an extra $20 fee to change the name on my ticket. I was not happy about this and asked to speak to their supervisor. After being put on hold for another 5 minutes, I was transferred to another representative who told me that name changes were not allowed. I was starting to get frustrated and asked to speak to their supervisor once again.

After waiting for another 5 minutes, the representative came back on the call and told me that their supervisors were busy. She offered to charge me a $49 fee for the name change, which I thought was ridiculous. I insisted on speaking to her supervisor and was put on hold once again. When she came back on the call, she told me that the best they could do was charge me a $10 fee for the name change.

Overall, I was not impressed with the customer service at Insanely Cheap Flights. It took me a long time to get connected to a representative and the fees for a simple name change were outrageous. I would not recommend this website to anyone looking for a stress-free travel experience.

Yo, listen up! I gotta tell you about my experience with Insanely Cheap Flights. So, I talked to one of their reps and they said we had confirmed seats for all four of our flights. They even gave us our seat info on the phone and through email. But when me and my hubby got to the airport, we found out we only had one seat booked for all four flights! Can you believe that? They straight up lied to us! We were able to fly out to our connecting destination, but then the airlines didn't have seats for us. We were stuck at the airport for 7 whole hours, man. Lucky for us, we got on the evening flight, but we couldn't sit together for any of the flights after that.

So, here's the deal. If you want to make sure you actually have seats, you gotta pay the higher price. This cheap rate they offer is basically like being on standby. And get this, we found out from an American Airline employee that they overbook most of their flights. Can you believe that? The day they wouldn't let us on the flight, they sold an extra 8 seats! Like, what the heck, man? Apparently, this is a common thing with this airline.

So, just a heads up, if you're thinking about booking with Insanely Cheap Flights, be careful. You might end up paying for standby and not even know it.

I gotta say, I had a pretty bad experience with Insanely Cheap Flights. I called them up a bunch of times and every time I got some rep in India who gave me a different answer. It was a real headache dealing with these people. And to top it off, they ended up ripping me off! I mean, come on, what kind of service is that?

I even tried reaching out to the CEO, Steve Oliverez, but his rep, Latasia, was even worse. She suggested that I buy a whole new ticket just to add three letters to my nickname so it would match my passport. Can you believe that? And it would have cost me more than 100% of the original ticket! No way was I gonna do that. So I cancelled the ticket and booked a new one through a different agent for almost the same price.

But even cancelling the ticket was a hassle. The Travel One reps quoted me three different prices for the cancellation. And the last rep told me that I had to give him authorization to charge $200 on my credit card as a cancellation fee, or else I wouldn't get my refund. When I threatened to report them, he suddenly changed his tune and charged me only $50. I still haven't gotten my refund yet, even though he said it would take three billing cycles.

Honestly, I'm not surprised to hear that there are a bunch of lawsuits against this company. They really need to get their act together if they want to stay in business.

Watch out, folks! If you're thinking of booking with Insanely Cheap Flights, you might want to think twice. I thought I was getting a great deal when I booked my flight for $709, but boy was I wrong. When I got my confirmation email, I noticed that my husband's last name was wrong. I always double check everything before I hit that submit button, so I was pretty surprised to see this mistake.

I called the customer service line right away to get it fixed, but the person on the other end was not very helpful. He told me that they couldn't correct the mistake and that I would have to pay an extra fee to cancel my husband's ticket and re-book it. I was pretty upset about this, but he wouldn't budge. He kept telling me that I needed to make a decision quickly because the flight prices were going up.

In the end, I had no choice but to pay the extra $83 fee to fix the mistake. It was a total rip-off, and I have the emails to prove it. I've read other reviews where people have had similar issues, so it seems like this is a common practice for Insanely Cheap Flights. They make it look like it's your fault, but really it's just a way for them to charge you more money.

Now, I'm not saying that the flight itself was bad. We didn't have any issues with the actual travel, but I will never book with Insanely Cheap Flights again. I've used other online booking sites like CheapOnAir, Expedia, Google Flights, and Hooper without any problems, so I regret not using them this time. Lesson learned, folks. Don't make the same mistake I did.

I bought a round trip ticket from Insanely Cheap Flights because I found one with good dates and times for my departure and return. When I arrived at my destination, I enjoyed my trip and went to check in 24 hours before my return trip. However, I found out that my return departure time had moved up 9 hours, which was crazy because I lost half a day of my vacation. The only thing that changed was the first leg of my trip, and my layover went from 1 hour to 9 hours and 45 minutes.

I called Insanely "Cheap" Flights and spoke to a guy named "Morgan" who had poor English skills. When I explained the issue, he said that United had cancelled the flight and they were only flying one flight out of the busy airport that day. I asked if there was an earlier connecting flight, but he said they were all overbooked. I asked to speak to his supervisor, but he said there were no supervisors available. I had to keep asking to be put on hold until he found a supervisor who could help me resolve the layover issue. After a few minutes of trying to convince me to accept the 9 hour and 45 minute layover, I finally spoke to a guy named "Matt" who had better English skills. He agreed that the layover time was not reasonable and said he would see what he could do. After an hour, he was only able to reduce the layover time to 6 hours.

I read the airline's policy terms and found out that they cannot change flight times prior to 7 days of the flight or they will compensate you for the inconvenience. Unfortunately, dealing with Insanely Cheap Flights, it seems that you are out of luck and they can change your flights to whatever they desire. I will not use them again because I only saved 30 to 40 dollars off what a ticket through the airline would have been. The lost day of vacation, the stress, and the poor service with the extended layover were worth a lot more than the 30 to 40 dollars I saved on this ticket. I would have much rather written a 5-star review, but with what I had to deal with, I think it's even worse than the very poor rating I could give. You have been warned.

I wouldn't recommend using Insanely Cheap Flights for your travel needs. My elderly mother, who uses a wheelchair, was booked on a flight from Jacksonville to Sacramento and back through Phoenix for a whopping $728. To make matters worse, the last leg of her flight from Sacramento to Phoenix was a grueling five hours, with a detour all the way over Los Angeles. When my mother tried to cancel or change the last leg of her flight, Insanely Cheap Flights demanded an additional $200 for the change. That's just not right!

I recently used Insanely Cheap Flights to book a trip from Australia to India. I stumbled upon their website and was pleasantly surprised by the low prices they offered. I decided to go ahead and make the booking, entering my credit card details and completing the payment process. However, I was taken aback when I saw that all charges were in US dollars. This was not made clear to me during the booking process and I ended up paying more than I had anticipated. The fare was advertised as $1140, but my card was charged $1675.

To make matters worse, when I tried to contact their customer service team to resolve the issue, I found them to be unhelpful and unresponsive. It was a frustrating experience and I would caution others to be wary of this company. They seem to be quite dodgy and I would not recommend using their services.

I had a really bad experience with Insanely Cheap Flights. I needed to book a flight for a family emergency, so I called their customer service line. I talked to three different people, but none of them were able to help me. They just kept passing me off to someone else.

Finally, I got through to the third person, but I had to wait on hold for almost 45 minutes. By the time I got through, it was already past their closing time. And then, to make matters worse, I got hung up on!

Later, I got an email from them saying that they had tried to call me back, but I didn't answer. That's a total lie - they never called me back!

Overall, this was a really frustrating experience. I don't think I'll ever use a third-party service like this again. It's just not worth the hassle.

Insanely Cheap Flights is a company that I would not recommend to anyone. If they are a US business, they should be in trouble with the law. I spent hours on hold, repeatedly, trying to get confirmation for my flight. They told me it was confirmed, but the next day, they told me my card was declined. I checked with my credit card company, and they never even ran the card. Insanely Cheap Flights lied to me repeatedly and acted in bad faith.

On the day of my flight, they said my reservation was never confirmed. They tried to raise the price of my ticket from $412 to $521 to $989. I asked to speak to someone in the US, but they told me I was being transferred. After 40 minutes, I was still on the phone with a supervisor in India. They promised that someone from the US would call me, but they never did.

Overall, my experience with Insanely Cheap Flights was a nightmare. I would not recommend them to anyone. They are dishonest and unprofessional. If you are looking for a reliable and trustworthy travel company, look elsewhere.

I gotta say, I'm with you on this one. I had the exact same thing happen to me. I thought I was getting a great deal on my flight, but when I went to pay, the price went up. And it didn't stop there. After I paid, I got an email saying I had to pay even more for government and tax fees. It was a real bummer.

I tried calling them to complain, but all they offered was a small discount. And even with that discount, the fee was still a whopping 60% of what I had already paid. It's just not worth it.

I did some research after the fact and found out that there are a ton of bad reviews about this site. So, I would definitely recommend avoiding it at all costs. It's just not worth the hassle and extra fees.

So, I was trying to cancel my flight on Insanely Cheap Flights due to a medical emergency. I had bought insurance just in case something like this happened. But let me tell you, it was a real struggle to get through to their customer service. I mean, it took them a whopping 26 minutes just to answer the phone! And when they finally did, some guy told me he was going to transfer me to customer service, even though I thought that's who I was talking to in the first place.

Now, I've been on hold for an hour and a half and still no answer in sight. It's really frustrating, you know? I mean, there has to be someone out there regulating this kind of thing. It's not fair to customers who are in a bind and need help right away.

Overall, I'm really disappointed with Insanely Cheap Flights. Their customer service is seriously lacking and it's causing a lot of unnecessary stress and frustration. I wouldn't recommend using them if you're looking for a hassle-free travel experience.

I've been dealing with Insanely Cheap Flights for almost a year now and I'm still not getting anywhere. I paid for a return flight, but it got cancelled due to covid. Later, I booked a one-way flight to the same destination, but they claimed the total amount for full fare. I've been fighting for the rest of my money ever since. They hang up on you and lie about many things to avoid the obvious. It's been a frustrating experience dealing with them.

They have over $200 of my money and have only offered $50 and now $100 credit. It's not enough to cover the cost of my cancelled flight. They are bad news and I wouldn't recommend them to anyone. Apparently, my refund is still pending, but I'm not holding my breath.

I understand that covid has caused a lot of disruptions in the travel industry, but the way Insanely Cheap Flights has handled my situation is unacceptable. They need to be more transparent and honest with their customers. It's not fair to keep people's money when they haven't received the service they paid for.

Overall, I'm extremely disappointed with Insanely Cheap Flights and would advise anyone to steer clear of them. They have caused me a lot of stress and frustration, and I wouldn't want anyone else to go through the same thing.

So, I decided to book a flight for my hubby to go to work. The first flight was okay, but when he got to the connecting airport, they said they were overbooked and he didn't have a seat. I mean, why would I book a flight with a website if I thought he only had a chance to make it to his destination? It just doesn't make sense, right?

Usually, you can pay to pick your seat, but I didn't know I had to pick a seat for each flight. I mean, come on, who would think that? And because of that, my hubby is now stuck in an airport for who knows how long. It's just so frustrating!

I really regret booking with this company. I wish I had read the reviews before I bought the ticket. It's just not worth the hassle and the stress. Save your sanity and don't book with them. Trust me, you'll thank me later.

So, I was browsing the Insanely Cheap Flights website and I gotta say, it was a bit confusing at first. I couldn't tell if the prices were in USD or CAD, which was a bit frustrating. But, I decided to take a chance and book three tickets anyway, especially since they advertised a "free 24 hr cancellation" policy.

Well, let me tell you, I was in for a rude awakening. After going through the whole booking process, it finally showed up that my credit card would be charged in USD. We live in Canada, so that was definitely not what we were expecting. To make matters worse, we found out that we could have gotten the same flight number for the same price on Expedia.ca in CAD.

It was pretty clear to me that Insanely Cheap Flights was just trying to make a quick buck off of unsuspecting customers. I immediately called my credit card company to try and get our money back for the overpriced tickets and "free cancellation" that turned out to be a total scam.

Honestly, I wouldn't recommend using this website at all. It's just not worth the hassle and the risk of getting ripped off. Stick to more reputable sites like Expedia or Travelocity if you want to save money on flights.

I recently bought a round trip ticket from Insanely Cheap Flights, but I had to cancel or change my flight. When I tried to reach their customer service, I was surprised to find out that the number on their website was wrong. The representative on the phone told me that the number belonged to Cheapoair, not Insanely Cheap Flights. I was frustrated because I had to wait on the line for a long time and it cost me a lot of money.

I tried to get help from Insanely Cheap Flights, but I couldn't find any contact number on their website. It was really disappointing because I needed to make changes to my flight and I couldn't get any assistance. I had to go to the airport to make the changes and pay additional fees.

I also found out that their insurance is not reliable. I don't think you can claim anything from Tripmate, which is the company they use for insurance. It's really frustrating because I thought I was covered, but it turns out that I wasn't.

If you Google Insanely Cheap Flights, you'll see that they are using a number from a different website. It's really confusing and misleading. My confirmation number was also different from what I expected.

Overall, I would not recommend Insanely Cheap Flights. Their customer service is non-existent, their insurance is unreliable, and their website is misleading. It's better to pay a little more for a reliable airline than to deal with the hassle and frustration of this company.

I booked a flight that was gonna cost me just over $300 and it was a return flight. And now my bank has been over drawn and the website won't let me see half the page at all, and I can't see how much my ticket cost apart from the very start number which is a 3. This money was not mine and now we are confused as to where $100 maybe less went missing.

I have nothing new to say. I, like many other people, paid for my tickets and the next day the prices were raised and they asked me to pay the difference or they won't book anything. It works when you urgently need to book tickets. Using tactics like this is unethical. It only shows how much you disrespect your customers.
plus, they have a bunch of hidden and additional feel they will never tell you about until the moment of payment.
So you decide whether you want this mess in your life or not, but I would stay away.

I booked a flight via InsanelyCheapFlights website. It was easy to book and customer service seemed nice and friendly.
On the departure date I arrived at the airport and only then I found out that my flight was cancelled. No one from InsanelyCheapFlights bothered to contact me and tell. I was very disappointed and immediately called the hotel and cancelled my stay. When I settled everything up with the hotel I called InsanelyCheapFlights and their rep said that they were very sorry. They refunded my money but the fact is that they don't care about their customers. Because of their mistake I wasted my time. I came to the airport, paid for the taxi, then I had to take another taxi to get back home and etc. I'm very disappointed.

I have purchased two tickets for me and my wife. But due to some circumstances we had to change dates. I called InsanelyCheapFlights and asked them to cancel our booking. They said that they can just change dates, but I told them that we still haven't decided when we will be able to go on a trip. They promised to cancel but who knows why they cancelled only one ticket. I called them again and asked about the second one and they said that they'll cancel it right away. In the end they did nothing and we received only half of our money back.

I booked flight through the website www.insanelycheapflights.com. I was really disappointed, ‘coz I needed to change the date of the flight. I called several times, but the rep finally replied and told me that they would charge me for the cancellation. After that they promised to cancel and I ordered new ticket, but these jerks took money for the flight and for the cancellation, but they haven’t returned money for the first ticket. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I booked the flight through the website www.insanelycheapflights.com. After 2 hours I called them and cancelled one of the flights. I checked the info, and it turned out that they cancelled wrong flight. They also didn’t refund and when I tried to reach them, all agents were unavailable. The worst company and services ever. Please, share this info and post comments about your situation with these people.

Well, we have had a medical emergency and I need to cancel our flight. I have also purchased insurance just in case of something like this. Well, it took the website 26 minutes to just answer the phone and then some guy got on the phone and told me he was going to have to transfer me to customer service although I'm pretty sure that's what he was. Well, it is now 1 hour and 30 minutes and still on hold with no answer in site! There has got to be someone somewhere regulating this!