Leisure Pass Group
Reviews and Complaints

I had 6 transactions on google pay with my mobile wallet for close to $8000. I have not done this transaction as I was sleeping at that time.

The message received was such

Fr DBS: A card txn of HKD7916.00 from DBS/POSB card ending 8409 to LPG*Go Hong Kong London GBR on 26 MAR 01:56 (SGT) was completed.

There were a total of 6 transactions. I need help please. I can’t pay the bank on this amount which I never incur. Please help me

My email is [protected]@hotmail.com

I am trying to get a refund for my purchase, but the customer service team has not helped me or has hung up on me multiple times. I have called on three separate days. I purchased a go city *** pass on August 29th. The order number is ***. The day I purchased the pass I went to the safari park and then it began to rain right after that. I went back to the front desk and they said that they refunded my use of the pass. I did not use it anywhere else. I called go city to refund my purchase and they said they cant because I used the pass. I explained what happened and they said they would contact the safari park to make sure. Ive had this conversation with three different people over the last week and a half. I just want my refund for my purchase for $180

We bought a 3-day Go Pass for a certain location, Order Number: undisclosed, for $1027.80. Advertisements claim the pass is valid at over 40 attractions, but only 19 are available. Despite repeated attempts to contact customer service for a refund, we received no response. The company seems to ignore requests until the 90-day refund period lapses, then extends the pass's validity. Currently, the pass is usable at less than half the advertised attractions. Customers are misled and ignored. While the site offers a free city switch for the pass, it lacks clear refund details for the price difference.

I bought 4 Go City passes at $1,152 for a trip planned for July , which was canceled due to Covid. I contacted the company on July 27, for a refund but was denied due to a 30-day return policy. Despite repeated requests for a refund and disinterest in an extension, the company now offers a 90-day refund policy. I feel it's unjust not to apply this to my case, as others have received refunds in similar situations.

I bought four 5 Day All-Inclusive Adult passes from Go Travel on December 11 for $632.00. My family planned to travel in summer 2020, but the pandemic halted our plans. In early April , I reached out to Go Travel for a refund, as many travel companies were issuing them due to the pandemic. They denied my refund but extended my tickets' validity for two years. In April , I attempted to contact them again but got no response to calls or emails. I've spent hours on hold without anyone picking up. Travel restrictions this summer include a 10-day quarantine for non-vaccinated out-of-state travelers. My teenage children are unvaccinated and can't travel during our available time this summer. I'm seeking a refund or a further one-year extension until travel becomes feasible.

I bought a three-day all-inclusive city pass but encountered booking issues. The pass's restrictions for included attractions weren't clear. For instance, the Go-kart attraction requires bookings before 11am via a non-functional link. Similarly, the speed boat adventure, advertised as available, is only bookable before 10 AM for pass holders, contrary to website information. The business refused to book us, directing to book directly. I've complained to the city pass representative and await a callback.

I bought 7 Go City 3-Day All Inclusive Passes for March travel. Due to Covid, Leisure Pass Group didn't offer refunds but extended the validity from 1 to 2 years. We planned to activate our passes on June 20, and at the first major attraction, we discovered they stopped accepting Go City Passes. Their website also showed no major attractions available. We needed a full refund and contacted Leisure Pass Group. Customer service put me on hold repeatedly, and after 25 minutes, I was directed to a survey without resolution. I called again, waited 22 minutes, and after more holds, the representative, despite suggesting a pass for a different city, agreed to review my refund request and promised a resolution in 48 hours. I never received a refund or a callback, leaving me out $800.

I purchased a City Pass for 3 adults (me and my two teenage sons) on December 28 for travel to *** in May . Due to Covid, our trip was cancelled. We received a refund from all but Leisure Pass Group. I emailed in March as soon as our flights were cancelled and requested a refund. I was told because I didn't request it within 30 days of purchase, they wouldn't refund my money. I have lost both jobs due to the global pandemic, and I'm a single parent. I have pleaded my case to them. This is $642.60 we're talking about. I really NEED this money back. I have emailed them a number of times since April asking for a refund, and they refuse. Only offering to extend the use of my trip for two years and adding an extra day on to the package I purchased. I will not be able to afford to travel for a long time! This is a company taking advantage of people during a global crisis. I have seen a number of other complaints mirroring mine. My hope is that we can all get our money returned to us.

In Dec 2019 I bought a multi-attraction pass for a 4-week US trip in April, including 2 sites. Unfortunately, our flights and trip were canceled due to COVID-19. I contacted customer service in March for a refund but was offered a 2-year pass extension instead. Initially, it seemed COVID-19 would be short-lived, but conditions worsened. With the pandemic, unrest in America, and job loss, travel to the US seems unlikely for years. I've asked customer service again for a refund, but they only extended the pass's validity. I urge them to reconsider given the extraordinary circumstances. Flights are grounded, attractions are shut, and many face hardships, including us.

My wife and I booked a trip on 1/5. Our trip was from Sunday 3/15 through 3/20. To make our stay easier and keep costs down, we purchased a 5-day pass from a travel service. This was long before the Coronavirus Pandemic started. As events unfolded, we monitored the situation closely. On Friday 3/13, attractions began closing, prompting us to cancel our trip. So far, refunds have been forthcoming. We await responses from the airlines regarding flight costs. Regrettably, the travel service provider has denied a refund for the tickets. With no control over the events, we believe a refund is fair. They've offered to extend the pass for two years instead. At 61, facing reduced work hours and potential layoffs, we're not wealthy and need the funds. Reviews since the virus outbreak reflect similar issues and complaints. It's baffling that a company would be so inflexible during a crisis. It feels like they've taken our money. Despite sending 10 emails and calling, with promises of a callback from a manager within an hour, over a week has passed with no response.

My wife and I purchased 3 day *** passes in February (2/19) prior to the Cover-19 outbreak here is the US shut down everything. On March 20th I reached out to customer service via chat to discuss possibly getting a refund for our passes as we were suspecting that our trip would be cancelled due to the out break. I spoke to a customer service rep on chat who advised me that I need to send a request online to get a refund, and he advised that the refunds were taking awhile to process so it might take a week or two to get the refund. I went online and send via the online contact firm a request to have the refund issued for our passes, I never received anytype of confirmation in my email that my request was received so today I reached out to customer service to see what was going on with my request as I had not heard anything and no refund was issued to my card. To my surprise I was informed that my request was denied because we were beyond the 30 day guarantee that is listed on the website. I tried to explain to him that I had talked to someone back on Mar 20th and also had sent a refund request. He asked if I took a screenshot of the contact for before I submitted like that would be a normal thing for someone to do. I explained no, to which he promptly advised me then that my refund request was then denied as we were now outside the 30. I asked to speak to a supervisor to which he claims that he asked his supervisor and they also refused to refund. I explained to the customer service rep that the trip was planned to occur right before my wife who is 28 weeks pregnant would no longer be able to fly and before we would have a newborn that would make traveling difficult. He did not seem to care and said that the refund was still denied but they offered to extend the passes for 2 years so we could use them later. I explained to the rep that this was not acceptable as I do not plan on taking the trip anymore and just want my money back. He again stated that it was denied and advised me there was nothing he could do.