On the Beach
Reviews and Complaints

I had a terrible experience with On the Beach and would not recommend anyone to book with them. The booking process may seem simple at first, but once you're in, they start charging for everything. They even charge you for making payments, which is plain outrageous and makes the cost of your holiday skyrocket.

When trying to reach customer support, it's impossible to talk to someone. Emails go unanswered, leaving you in the dark about your booking or any arising issues. The lack of adequate support or responsiveness is truly frustrating, leaving customers feeling unsupported and hopeless.

It's evident that this company values profit over customer satisfaction. Their practices are dishonest, and this affects the overall quality of their service. Considering the costs involved and the level of frustration experienced, it’s no surprise that people end up losing trust in this company.

If you're considering booking with On the Beach, I would think twice. Based on my experience with the company, there are much better options out there that offer genuine support, transparency, and value for money. It's time for On the Beach to take responsibility and offer better quality services or else risk losing customers altogether.

I recently booked a hotel through On the Beach (onthebeach.co.uk) and unfortunately, my flights were cancelled due to COVID-19. I was disappointed to find that there was no facility on the OTB website to change my hotel dates and my attempts to seek assistance via email went unanswered.

Despite the difficulties, the hotel staff were understanding and accommodating, but unfortunately, I was informed that as I had booked through a broker, I would need to contact them directly for any changes or cancellations. After considering my options and weighing up the costs, I regrettably had to cancel my booking at the cost of £60.

It's safe to say that my experience with On the Beach didn't meet my expectations and I am currently reconsidering using their services in the future. Adequate customer support is essential, especially during such difficult times. As a customer, I expect to be able to rely on their support when things go wrong, but my experience suggests otherwise. Overall, I was disappointed by the lack of response and limited options available on the OTB website. It's never an easy decision to abandon a company after experiencing poor service, but perhaps it's necessary in this case.

Booking a holiday can be both exciting and stressful at the same time. It's essential to choose a trustworthy company that can provide excellent customer service and ensure that your trip runs smoothly. However, one company that we wouldn't recommend is On the Beach.

We are deeply disappointed with their appalling service, and we strongly advise you to take your business elsewhere. On the Beach has proven to be an utter disgrace of a company that delivers nothing more than endless frustration and stress to its customers. If you encounter any issue with your booking, prepare yourself for hours on end of trying to contact them with no success.

Unfortunately, we know this experience all too well, and it's shocking how little On the Beach cares about its customers. We have been waiting for problem resolution since last November and are yet to hear anything back. It's an outrageous situation that highlights how unprofessional and unresponsive this company is.

We urge you to steer clear of On the Beach and avoid the grief that we have endured. There are plenty of other reputable holiday providers out there that genuinely care about their customers' satisfaction and well-being. Don't put yourself through the headache and hassle of dealing with this terrible company. Instead, find a provider that values quality service and customer support above all else.

As a customer of On the Beach, I am extremely disappointed by the service and experience that I received. Despite paying a hefty sum of £3000, I was not given the basic amenities like baggage or seats on the plane and had to shell out additional money separately for them. Not only this, but the balcony in the accommodation provided was unsafe for my two young children aged 1 and 6. The balcony barely reached my knees, which added to my stress and discomfort throughout the stay. Moreover, I noticed that the plug sockets were hanging off the walls, which is a serious hazard and could cause accidents.

I cannot stress enough how appalling my experience was and how it shattered my expectations from On the Beach. As a family that counts on a safe and comfortable holiday, we were left in distress and discomfort. It is unacceptable that customers are not made aware of the critical issues with the accommodation before their booking is confirmed. It leaves us with no choice but to spend additional money and time to ensure our own safety and comfort.

All in all, I would not recommend On the Beach to anyone seeking a hassle-free holiday experience. It is simply not worth the money or risk. My hope is that On the Beach takes active steps towards improving their services and is more transparent to the customers in the future.

I recently booked my holiday at the Fereniki hotel and spa through On the Beach, and unfortunately, it was a complete disaster. The pictures online painted a completely different picture to the one I arrived at. Myself and five other families can attest to the nightmare we experienced at this hotel from hell.

From unclean rooms to rude staff, it was a complete let down. It's a shame because we all expected to have a great time and create lasting memories. To make matters worse, I have still not received a response from On the Beach regarding compensation.

As a regular and loyal customer, I am extremely disappointed with the service provided by On the Beach. It is unacceptable to have such a negative experience and be ignored when requesting compensation. It's a shame to see such a lack of responsibility and care towards clients.

I truly hope that On the Beach takes this review, and other negative ones, seriously and improves their services. In the meantime, I would not recommend making any bookings through On the Beach until they can resolve these issues and provide reliable and satisfying service.

My experience with On the Beach (onthebeach.co.uk) was unfortunately not a positive one. Despite advertising themselves as a holiday package company, I found that there was virtually no support available to customers who had queries or concerns. Any emails I sent were met with auto-generated responses that didn't address the specific issues I raised, and when I tried calling, I was always stuck waiting in a long queue - often 16th in line or higher.

This complete lack of communication left me feeling increasingly concerned about my booking, and ultimately led to me losing confidence in the company altogether. After a few weeks of this frustration, my travel companions and I made the difficult decision to cancel our holiday plans.

Unfortunately, this decision was met with a shocking surprise - we were charged an astronomical ?425.00 for doing so. This hefty cancellation fee left us feeling as though we had not only been let down by the lack of customer support, but also penalised for trying to rectify the situation.

All in all, I would caution anyone considering booking through On the Beach to think twice before doing so. While their prices may seem attractive at first glance, the complete lack of support and the high cancellation fees make for a very risky situation indeed.

under any circumstances. My experience with On the Beach has been nothing short of a disaster from the start to the finish. I booked a holiday with them after spending hours researching various destinations, flights and hotels. I called up the customer service team to confirm the availability of the trip, and after being reassured that everything was in order, I proceeded to pay the deposit and confirmed the booking.

However, my nightmare began after On the Beach confirmed that my booking was not valid, despite assuring me otherwise. After countless hours of back and forth between their so-called customer service department, who seemed to be more interested in passing me off to someone else rather than dealing with my queries, I finally discovered that they had made a mistake in securing my booking and had no intention of rectifying it.

This appalling service and lack of professionalism is unacceptable, and I have no hesitation in warning anyone considering using this company to proceed with caution. The staff at On the Beach seemed more interested in taking my money than in providing a reliable and professional service. Despite repeatedly contacting them in an attempt to resolve the issue over several days, my calls were dismissed and my emails ignored.

Furthermore, to add insult to injury, they had the audacity to retain a portion of the deposit I had paid them. In all my years of traveling, I have never experienced such poor customer service or outright theft. I urge anyone contemplating booking a holiday with this company to look elsewhere.

In summary, On the Beach is a company I would not recommend to anyone. Their services are inexcusable, and their customer service leaves a lot to be desired. Their lack of respect for their customers and their complete disregard for rectifying their own mistakes has left me feeling cheated and extremely dissatisfied. Avoid this company at all costs, and instead opt for a more reliable and professional travel agent with a proven track record.

My experience with On the Beach was unpleasant to say the least. My partner and I were excited to attend our friend's wedding and booked our trip through them for a total of ?1,400. However, we had to change our dates by just two days and were shocked to be told that it would cost us an additional ?600 for a total of ?2,000. To make matters worse, we discovered that the very same holiday was still being offered for the initial price of ?1,400!

But that was not the only issue we encountered. When my brother tried to add a bag to his flight, he was quoted a staggering ?500. It was a blatant rip-off, and we started to feel taken advantage of.

What's more frustrating is that they don't have a direct line of contact. The only way to reach out to them is to send a message and wait for over 31 days for a reply, all because 'they're busy.'

Needless to say, we were not happy with our experience with On the Beach. I would urge others to avoid booking through them to prevent being scammed. It's disappointing that a company would engage in such disingenuous practices and take advantage of customers who are simply trying to enjoy a nice holiday.

I recently had a particularly frustrating experience with On the Beach, a travel booking website that promises free cancellations. While it's true that we initially booked provisionally because we could not confirm the availability of all passengers, once we had done so, we needed to cancel. And that's when we discovered that the "free cancellation" was anything but.

Instead, we were hit with hidden charges that left a sour taste in our mouths. Despite being well within the cooling off period on our credit card, we were charged ?150 to cancel our booking. What's worse, this outrageous fee equates to ?25 per person, all for the privilege of cancelling within 5 days of our initial reservation.

If that wasn't bad enough, the customer service experience was equally frustrating. We were forced to spend over an hour on hold to speak with a representative, and even then, our concerns were not fully addressed. The customer service line was not easy to find, and we had to navigate a complex series of menus just to get through.

All in all, I would definitely not recommend using On the Beach. Their "free cancellation" policy is misleading at best and downright deceptive at worst, and the customer service experience leaves much to be desired. I will be sure to spread the word about my negative experiences, and I hope others take heed before booking with this company.

My recent experience with On the Beach has left me quite disappointed, to say the least. I had planned two holidays in the past week and decided to book them with On the Beach. However, the first booking was cancelled the very next day as the company informed me that the chosen accommodation was not available. This was surprising because the same property was still being advertised by other providers at a higher price. Nonetheless, I was understanding of this and decided to book a second holiday with On the Beach.

However, my second booking was cancelled without any prior phone call or warning. I was simply sent an email notifying me of the cancellation. I was left wondering why they were offering holidays that they did not have! This situation has left me with one very disappointed family and a lot of unanswered questions.

As a customer, I would advise others to stay away from this company due to their shocking customer service. Additionally, On the Beach is advertising cheap holidays that are apparently not available. This is highly misleading and a huge disappointment to those who are looking for a great deal on their vacation. It's a shame that such a well-known company can let down customers in such a manner. I hope this review helps others to make an informed decision before booking with On the Beach.