Interval International / IntervalWorld.com
Reviews and Complaints

Upon retirement we purchased a time share from Shell at the Beachoy Club in Hawaii. At that time we were told that we would be able to deposit all of our accumulated extra RCI weeks that we had and use them for additional Shell vacations. Shell has switched from RCI now and changed their affiliation to an inferior exchange company, Interval International. Further Shell has also limited the number of weeks that we can exchange, and thus the sole purpose of our contract. We were told accomodations would be made by the front office but when we contacted them they were very defensive and disorganized and only gave us a paper chase and a run around to avoid any culpability. We are currently considering a joining a Class Action lawsuit to get consideration from an obvious "Bait and Switch" scam.

I have been an interval international exchange member for approximately 16 years. Inventory for exchange has decreased
Significantly and as of late, exchanges are much more difficult. Property deposits seem to be undervalued, requests are difficult
To place on certain properties and the best chance you have is to wait to the very last minute and to go on line multiple times per day
In hope of something turning up. Any families make plans like this? Sound like a good way to do business? Customer service
And agents are very helpful - keep trying, we're sorry, we hope something works out for you. Their new advertising should be:
We've got great locations and exchanges; unfortunately, you won't qualify for an exchange - - we'll send pics!

We booked our spacious three bedroom Gold Point unit in Breckenridge, Co in October of 2011, and requested a 2 bedroom in Park City, UT for March 22, 2012. They had 6 months to find an exchange. I would think that would be more than enough time. They offered us an efficiency unit, and a one bedroom unit not on our requested time. However, they never failed to ask if we wanted to upgrade our membership. One person even asked if we wanted to bank our week in 2013. We ultimately changed the request to a one bed room unit as our flight day drew closer. We were desperate. We had flights booked and were locked into a specific time period. We called every day. Sometimes twice a day. Some people were helpful. Some barely spoke English. We wanted to know where we stood on the list, but everyone denied the existence of any exchange list. Also, no one would offer up information as to how many units Interval has in the Park City Area. Today our unit went back into the bank and we will search for a rental. We fly out this coming Friday. We are very disappointed with Interval. I think that something is amiss with Interval International. Not a happy camper.

I have had my timeshare for over 20 years. The frustration in reaching and getting any satisfaction from Intervale for an exchange is unbelieveable.
Try their website. It stinks. Today it is down altogether. Try calling. Regardless of the day or the time, this week I get a message that tells me to call back later. Twice, when I thought I might get through, I waited and then the call was simply disconnected.
I have made up my mind that going forward, I will simply use my home resort or trade for points. Trying to get a satisfactory resort via Intervale is more frustrating and time consuming than it is worth.

We were wanting to swap our week with Seasons Holidays for a 2-week holiday in Cyprus, in 2011, having been given a free membership of Interval through Seasons for 1 year. I was told by Interval back in Feb that there were no weeks available in Cyprus, and that I should have booked at the end of the previous year (2010). I was then charged for my membership of Interval for the next 3 years. At the end of July I decided to book for my 2012 holiday in Cyprus, and found that there were only weeks available for this year! (2011). The man I spoke to said yes, I had been misinformed, but didn't seem to care less! I know our membership for this year WAS free, but I feel cheated, as this was a part of the reason for us buying the timeshare. I also didn't like the way the price for next year's membership kept going up, so that I felt forced into paying before it went up again! I feel that we should be reimbursed for a year's membership.

Interval international is a fraud. . And an obvious one. . They steal fees and your timeshare time and replace it with nothing but frustration. . . I booked two beautiful weeks and a 5 star with them and when it came to exchanging. . They say they have properties worldwide, but really they have none. . No resorts available. . But they manage to steal my weeks and give them away and i could not reclaim them. It is a criminal company that blatantly steals from its clients, like me, who must be stupid for my disbelief that this company can operate with legal legitimacy. . . And they continuously send me renewal notices. . It is obscene that this company and its owners are not behind bars. . . Rip off, majorly. . .

I didn't know I was buying a Timeshare. I was told that "This wasn't a Timeshare presentation but a Property Investment". The Torrenza Resort wasn't even built yet. The location was in Mazatlan's Golden Zone. I was also told there were no maintenence fees. I was asked (after two grueling hours of the pitch) to invest my money into two weeks at which point an affiliate of Torrenza, Sierra Rentals and Resales would rent out my two weeks each year for $1000.00 per week. That's $2000.00 per year. Sierra would take their rental commision and I would get the balance. Well, the following year I got a Maintenance Fee bill in the mail from Torrenza (which I did not pay). Was I shocked! It's very intertwined as to how the fraud scheme works. To this day I haven't seen a dime on my "Investment". I called and asked why aren't my weeks being rented and they say that times are bad. I'm willing to bet that they are renting the weeks and Torrenza and Sierra are splitting the proceeds. Look up Torrenza, Mazatlan on this site and you'll see how they work with Sierra Rentals and Resales in taking your money. After the presentation which sounded so good I had to give a deposit before signing any contracts. I gave them $2, 200 which was non-refundable. When I went to sign the contract I saw the name Interval International which I questioned, if this isn't a timeshare how is Interval involved. They said this was seperate division of Interval. It was all a bunch of lies to get my money. If you need more proof you can also check out the websight, TUGBBS.com, which also shows what frauds these people are. Save your money, research before you invest and above all demand to see contracts before giving any money. If you see the name Interval or RCI on the contract...you are buying a timeshare. Just a note for those looking to purchase a Timeshare in Mexico. When I bought mine years ago, the contract was for 15 years because in Mexico thats the limit that a U.S. citizen is allowed to own a timeshare. You can start anew after 15 years. If your contract says 99 years thenyou are dealing with a whole new set of rules. Good luck to all and "Let the Buyer Beware"

Do NOT deposit your time share with Interval international! - you will not get it back and you wont be able to use the banked weeks at a decent property! I am from Hawaii originally and have since moved to Seattle. I have been trying to use my 3 weeks that I have banked with Interval to book something in Hawaii - I was initially excited to find that there were actually 4 hotels listed on the Big Island - HOWEVER if you read the fine print, it says that YOU CANNOT USE EXCHANGE WEEKS TO STAY THERE you have to pay out of pocket about $999/week - so what is the freakin point then!? The condos they have listed on Oahu (waikiki) say the same thing and these facilities are OLD and a few blocks from the beach...big disappointment. SO basically, Interval takes your unused timeshare week that you "bank" and then sells it for accomodations or charges someone else full price for it and then offers you no availability, crappy condos and undesirable locations in return...GEE WHAT A GREAT SERVICE! Do yourself a service, just stick with your own timeshare group and book a package deal or private condo when travelling somehwere else...dont support this useless service.

***DO NOT SUBSCRIBE TO Interval **** This company promises plenty but delivers nothing but hassle and disappointment... I inherited 3 banked weeks with interval International from a relative and just tried to book something, we were trying to book a vacation -- planning a year in advance, spending several calls on the phone with customer serv reps from interval we found nothing for Costa Rica, Buenos Aires and Rio De Janeiro, Sydney, Tahiti -- for the months of Jan-March 2012! Even though their catalogue boasts thousands of resorts - this is not what it seems -- basically it is an operation that recycles unused timeshare days...it is a useless service unless one 1) Doesnt care where they go 2) When they go 3) care about the quality of the resort - perhaps best suited for retirees? (No offense) ... I have resigned to using interval international for work travel that I will be reimbursed for so i dont care where i stay...A piece of advice...use VRBO for condo rentals when you are looking to stay somewhere...the failities are much nicer, the rates better and you actually can book something wihtout hassle. It goes without saying that I am going to rapidly use up my interval internal weeks prob at second rate hotels in obscure cities for business travel and then cancel my membership.

Everything you do with this company is geared for the ease of THEIR processing and for them to make more money. You can't do anything that doesn't add more costs. The more specific your requirements the less likely you are to get anything! I will never use them again!

Subsequent to making a reservation with Interval International, I discovered from a review that the property I selected was undergoing renovations, and the noise was a major disturbance to a peaceful vacation. I cancelled our reservation and was told that I forfeited the $159 reservation fee. This was my first experience using the exchange program and I wasn't aware of this policy (I didn't read all the fine print). Since I wasn't informed of the noise problem by Interval, I requested that my reservation fee be applied to another property. My request was denied. Even if I had purchased insurance for $75, it wouldn't have covered refunding my reservation fee.
Interval International has very limited selection of exchange properties (compared to their Getaway program). Many (most?) owners in the Getaway program do not participate in the Exchange Program. It's necessary to get on a waiting list for most desirable properties. If you have a small window, it's likely that you will not get a reservation. In order to use your exchange points before they expire, you may have to settle for a 3rd or 4th choice destination. If you give Interval a list of properties and dates you would like, you must take the first opening they find (or pay a new reservation fee).
I cannot speak for the Getaway Plan, but I would not recommend their Exchange Plan to anyone. Since this organization deals with primarily with the (shrinking) middle class, one would think they would emphasize outstanding customer service and value, since that is all they have to offer.

If your request to use a banked week from Interval International comes through you only have 24 hrs to respond, so if your away from computer for a few days you could end up in our potential delema. We have a request in for 5 different properties in Maui anytime in August or Sept. If it comes through we have to get DECENT AIRFARE not $800 plus a person. I asked customer service for a text message if we get our request, or cell phone call so we could stop whatever we were doing and make the 24hr deadline to cancel if need be, Sorry we can't do that. So now we are put in the position of losing another $139 to interval if we can't get resonable airfare. CAN'T SEND TEXT YOU HAVE GOT TO BE KIDDING ME!

This company is a fraud. We joined this time share exchange instead of RCI "Big Mistake". We could not exchange our week anywhere! They had restrictions on every state, resort you name it. We were so frustrated we decided after trying to book our week and being shot down over and over we would cancel our membership. Since then they take money still out of our bank accounts and trying to reach them is ridiculous. They pass you off to everyone then you disconnect. There latest bunch of bull is that we deposited our month with them january 1st. New Years day...really. I find that amusing. So they are literally lying to keep our money after we cancelled with them in February. Its so unfare and i plan on calling the better business and letting them know what these thieves are up to, as well as my finacial institute. Do your self a favor go with RCI or anyone else this has and still is a exhausting dead end experience. Interval International bad business.

I made my reservations in April for an exchange resort (Welk Resorts in san Diego). I hold a two bedroom unit for a week through Marriot. Interval talked me into getting into this downgraded one bedroom in Welk resorts and told me to check with the hotel periodically to see if the two bedroom units will be released. I was told by WElk that the requests can be made only through Interval. Interval kept telling me that there were no units at all for the week and I will have to forgo the studio portion of my units. I attended a preview of WElk and found out that Interval does this one bedroom exchange for two bedroom units in Marriot claiming that Welk is a premier resort. Much to my chagrin I was dumped into a small one bedroom unit the size of a studio for the premier two bedroom that I used to enjoy at Marriot. To add fuel to the fire I also found out that Interval has their HQ in Welk's premises and all along they played that they know nothing about the resort's availabilities and handle only the inventory. As an advise please do not check into Welk thinking this is better to be downgraded to a premier resort - the accommodation SUCKS! The rooms are very awkwardly set up and my kids had to sleep in a pull out couch that had a terrible mattress. The showers are substandard and I ended up taking my family to LA for two nights. This has been a horrible experience.

The telephone customer service for Interval World is terrible, I waited 1/2 hour to speak to someone about login problems, they transferred me to their "Internet" dept., which was a busy signal. I tried again after another 1/2 hr wait and was transferred to the Internet dept again, and this time they hung up on me. I thought the 3rd time would be a charm, and actually spoke to Vladamir in the tech dept, he assured me he wouldn't hang up on me, put me on hold to investigate, then hung up on me. Hard to believe that a company can stay in business with service like this.

Was on hold for over 20 minutes then THEY disconnected me . Have now been on for 40+ minutes.

I am calling about hidden charges.

They call them exchanges but by the time charges are paid it would have been cheaper to to book room outright

Buyer beware!

Also they pushed gold membership which we purchased. After purchase they told me of the many many limitation which made the upgrade useless for us. Flushed that money down the toilet.

Most vacation exchanges start on a Friday, Saturday, or Sunday. We were given a cancellation exchange date deadline of November 17, 2017 which is a Wednesday! No possibility we've been told of making it an ending date of the next weekend. But we could end it earlier on November 13, 14, or 15 which costs us an extra week to fill the week or lose it and our $139 exchange fee. Interval is there to make money, period. There is no understanding as to why a week had to be cancelled from them. Use it, according to their rules, or lose it is their motto. Make it difficult for the member to get equal value is what they stand for. To sum it up, Interval does not care about its members.

We have been a member of interval international for 10+ years and have finally had enough! I have 3 wks per year with marriott that i have banked with interval and have requested one week of vacation at 30+ locales for a one month period approx. Mid december 2010 to mid jan 2011. I agreed to be on a "pending list" in july for the fee of $139. 00. Nothing has opened since then, but we recieve calls from interval every week that ring twice then hang - up. Whenwe call back they try to sell us a new 3 year contract with them for 15% of retail price while mentoining they have no exchange for us. I realize now what the travel savvy have known for years. . . Never invest in a timeshare! The price of the buy - in, maintenence fees, exchange fees, and pending reservation fees, would buy a week per year at the ritz - carlton or equivalent the rest of our lives. Something to ponder before you invest in ii. . . What a rip - off.

As a Marriott time share owner, I must use Interval International to trade locations, even if I wish to stay at another Marriott resort.
Interval offers Marriott owners a "request first" option, which allows the owner to first have a specific resort and date confirmed before depositing their "home resort" week with Interval.
After booking the specific week I wanted at my home resort with Marriott, I contacted Interval with a request first exchange. I was specific that the check in date had to be exactly the date that I had already booked with Marriott, albeit that I wanted occupancy at a resort on a different Hawaiian Island. Same dates -- different resort -- simple, yes? Well no.
Approximately 3 weeks later, while travelling, I received an email confirmation but could not actually read in on my hand held device as the pdf attachment would not enlarge. After returning home and opening the attachment on my laptop I saw that although they got the desired resort correct, the date of check in was wrong.
I immedately called Interval and reported their mistake. They say that since my original week was already given away, they could not get it back nor could they guaranty that I could get the new resort for the dates I had requested. They agreed to put me on a "priority list" but that seems just to mean that I wait for something to happen; they are not taking any proactive measures.
I have called them to follow up several times; They have told me to stop calling them and just to "wait and see". They will not allow me to escalate this to anyone in their management organization. Marriott also says they cannot help.
I have suggested to each that since they partner with each other, the Marriott and Interval account managers must have the latitude to make it right. Neither organization is willing to fix the error -- although clearly it was Interval's mistake.
I have lost my home resort week and cannot check in to the traded resort until after I have authorized occupancy. Although it is only one day different, it is not what I asked for and does not allow me to make early flight plans as there may be changes, all of which will cost me either in change fees or in loss on one day of useage.