Intoxalock
Reviews and Complaints

I would make it a zero if I could. The device was installed in October, 2018. Since November, I reported a run wire error message. I ended up being told it normally happens when you can't start the car, and if I could start it, ignore it. I even had the installers check everything related to the install, and they could not find a problem.Since then, they have replaced the unit, and I was told earlier this week I had to get it into a repair shop and get the battery replaced. that it cannot be any older than two years. Nobody offered that info when they installed it. Spent $159.00 for new battery yesterday. Error message came back today. Now I'm having to get the alternator tested today. I have to have surgery on my left hand on the 28th, so I will be driving one handed. I asked them about scheduling the tests (which another company did when I had a handheld device). They said they couldn't, and I had to obey state laws. So I have to do a rolling breath test at least 4 times on my way to work, and I won't be able to use my left hand for 4 to 6 weeks.

Malfunction all the time, poor customer service, prices too high don't use them I switched from intoxilock to alcolock much better prices, set prices same every months 24/7 technical service you never stuck on the side of the road, need and install you can have appointment same day or next day and also payments done by itself online if you wish to register. Intoxilock I have had 3 false violations and have called the state of florida dmv and have had them cleared because of false equipment. We know we have done a mistake getting a dui but we shouldn't have to get treated like criminals leave intoxilock and look for a better provider I stick by alcolock 100%...

I've been a intoxalock customer by force for 1 but for the last year a 6 months never had to pay a service charge ever go today and learn on top of paying 187.00 every months I have to pay 15.00 service charge on top of that so not only have I not had a dui in 12 years I haven't drank in 6 years but I have to have a ignition lock for 2 years while I've been dui free for 13 years now and almost 7 years without drinking at all so I'm basically paying to look stupid ! I'm beyond sick of the tyranny and embezzlement these companies embark. Its beyond unfair ! No one has to answer to anything they can do whatever they please its a total scam !

Charged me to set up, told me one fee then billed for more, part arrived very fast, next day, however... It was missing a part, long story short my vehicle was in the shop for 6 days and was never fully installed, yes I said fully, so I was charged by the garage $100 for the partial instal and by the 6th day they were instructed to remove the item of no use and then was charged another $70. Now i'm out $170 for nothing except a headache
They assured me I would not be charged... Lol boy did they ever!

I have spent hours on the phone with the worst customer service on the pant and have gotten no where, they kept my card on file and have charged me again for the non service for a grand total of $162.88 and that's for an early cancelation fee for something that never happened not even a contract signed. So what ive had to do is file fraud charges on my credit card. I would advise that no one ever use this company, they are liars and a complete nightmare to deal with. Just as the person above stated very nice until they get their money then thats all the derps come out.

I wish I could give zero stars.

I have nothing but negative things to say about Intoxalock. When you're trying to get set-up/installed, they're polite and helpful so you will start paying them, but they become increasingly more incompetent when you're trying to get the device removed.

They make it seem so friendly and easy at first but don't mention that you have to sign a "lease" -- what if you don't need the device for that long?! No one is getting these things for "fun." It's a SCAM.

Everytime you call you're on hold for 20+ minutes. I spent HOURS on the phone, talking with several associates, trying to get them to understand my situation, but they could not comprehend it because it deviated from their script. They sent me on a wild goose chase and had me go to the DMV TWICE, then kept repeating the same irrelevant instructions. I asked to speak to a manager or supervisor multiple times and was denied. An associated named "James" hung up on me twice -- yes, a customer service representative hung up on ME, twice. I didn't know that even happened...

Another supervisor named "Cheyanne" told me my situation was resolved but then I had to spend additional hours on the phone a few days later. Just an absolute nightmare.

I will never recommend that another individual uses this company, even my worst enemy. My attorney will also recommend that future clients do NOT use Intoxalock. Dealing with this company was a traumatic experience that cost me so much time and money. I have never had a customer service experience like this before.

Shame on you, Intoxalock.

I had an iid removed from contractor (Dr.Soundz)in San Bernardino and the rech removed the device and he also cut the wires and removed my gps and relay box. When i questioned the contractor at dr. Soudz he told me to contact intoxalock and have them call and he would rewire it. I had to pay 150 dollars in towing fees, and i had to pay moss dodge dealer 1100 dollars. So i need to make a complaint claim form.

I am due to have the interlock devise removed on may 30 or 31 I'm told that I cant call to have them get an appointment with the shop until the 23rd of may...and if the shop removes it on june 1st I will be charged a whole months fee including 57 dollars to cancel the account..they were rude and extremely unhelpful especially when I asked why they could not call the shop today...the man just kept repeating call 7 days before over and over...

I recently inquired about a interlock device, through Intoxalock. I had a hand held device put into my car on April 17, 2018. I had the device for two days, when it threw a code for, failure pump. Which it left me stranded, and I could not start my car. I contacted Intoxalock, in regards to the situation. Only to be told that I needed to pay to have my car towed 30 miles back to the device center. To have them switch out devices. Due to the emergency of my car's location, not being able to start, and me not having the money to pay for towing. I had to jump start my car. Which sent the device into a frenzy, and caused, what they call a lockout. When arriving to the service center. I was told nothing was wrong with the device and they felt, it didn't need to be replaced. Later that evening, leaving my son's open house at school. The device threw the same code for failured pump. After trying it again, it started the car. The next day after work. I was getting ready to leave and the device, again threw the same code. Only this time it left me stranded. After being on the phone with Intoxalock for nearly an hr. which 40 minuets of it, was being on hold. I had no choice but to jumpstart the car again. This time I after finally getting a hold of a representative. I informed them, I want this device removed from my car. Only to be told, that I would have to pay to have it removed, and it could not be done, until the following day. While in the meantime, my car will not start. Also to be told, that I have to pay Intoxalock over $300 for an early termination fee. Which I could get zero resolve from any representative. Nor could I get a supervisor or manager to call me back. That finally after making several attempts to call. A supervisor took my call. Only to refuse to hear anything I had to say, and hung up on me. Still I have not been able to resolve this issue, and I continue to get threatening emails that I need to pay the balance, that I supposedly owe. For an early lease termination, which I never signed a lease to begin with.

3/8/18
missed rolling retest

I started up my car to warm it up and went outside for 5 mins to clear the snow off of the vehicle. I got back into the vehicle after 5 mins and the machine was beeping so I did my rolling retest. I get to my destination, do what I needed to do, come back to my car to start it and it now is giving me a lockout violation 3. I called the company and they stated that I missed the rolling retest and have to pay $80 for a lockout service. This is pure extortion and the person said that she couldnt see the data log.

I beleive that this company should be shut down for ripping off the clients, be forced to return all the lockout fees that they ripped off from consumers that blow clean numbers.

If you have any other options do not choose this company.

Here is my story:
Got the device installed two weeks ago and they claim that they sent that information to the dmv but the dmv still has no record of this occurring so my car sits in my driveway while I sit on my couch with no license.

Went out in my driveway last night and I could hear a loud buzzing coming from under the dash. So I thought "crap, that's gotta be draining my battery". Sure enough my battery was dead when I tried to start it.

This morning I jumped the car and the device was acting weird: totally blank with random beeping. Anyway, I charge it for a while then I shut it off. Later I go out and hear it beeping. Open the door and its asking me to give a sample which I do. All is good but then the device says i've been locked out.

I call them to see whats going on and tell them the device is acting wonky. They say that the device wasn't displaying properly because the battery was low and consequently I missed some requested samples while I was running my car to charge the battery. I said "how am I supposed to know that i'm supposed to provide a sample if the display isn't working?" they said that I am responsible for keeping my vehicle in operational order and I now owe them 84 dollars for the lockout fee.

I said "let me talk to a manager because I want to dispute this fee".
As I wait on hold for 15 minutes, I check my account on their website and low and behold they already charged the fee.

The manager would not capitulate and she was hard to hear over her television. But she was able to set me up with an appointment to have my device removed. That'll be another $280. Thanks and have a nice day.

Everytime ive ever called its 10 minutes before anyone even bothers to answer the call. Then i get to repeat my information for the 2nd time. Normally there is yet another transfer.. which i have waited in hold for over 25 minutes. Then of course you repeat your info for a 3rd time. Its like they have 2 people and 2 people only answering thr phones. Awful is an understatement. All this for the low low price of 97 dollars a month.
Dont drink and drive.

I had my interlock device installed through Intoxalock in late August/Early September of 2017. The initial sign up was very smooth and easy. I contacted online my interest in getting the device installed and was reached within minutes through my phone my a customer representative. Everything was set up to be installed within 30 minutes. A week after getting my device installed I found myself stuck outside of the post office for almost four hours because the device would not allow my car to turn on even after sending at least 10 clean breath samples. I had to contact Intoxalock numerous times before I was able to reach somebody who was able to help me. My installer was sent to my town to rewire the device so I could be on my way. I missed my classes and a test I had that day due to the failure of the device. The customer representatives were not nearly as eager to help during this time as they were when signing me up.
It gets worse.. :)
On January 1, 2018 I was involved in a car accident on my way to work while attempting one of the devices rolling tests. While going 25-30 miles an hour down a residential street at 6:20AM my device went off. I reached down in my usual spot to grab it and it had fallen by my feet at the gas pedal, I quickly reached down to grab it for what seems like 2 seconds and during that time I ran straight into a parked car so hard that it went up the curb and onto the sidewalk as well as going forward and hitting the car in front of it. What I suspect is that while reaching for the device I had accidentally accelerated. I am aware that the device gives you several minutes to provide a sample, this time is supposedly meant to allow drivers to pull over to provide the sample. Yet I have also read many articles through interlock devices that rolling tests are 100% safe and provide no distraction. There is no display, holder, etc for the device so you must set it down somewhere near you while driving. It also has a very long and invasive chord that comes down from your dashboard and down by your feet. This can be a dangerous set up if say, ahem..it falls down by the gas pedal while you're driving and you must pick it up. What if I were on the freeway?
I have been driving for more than 10 years and some of them were obviously while I was inebriated. I've never gotten into an accident up until this occurrence.
The main point is that I attempted to contact Intoxalock for several days immediately after the accident to see how I could cancel my account and what to do with the device (since my car is now totaled and sitting at a towing establishment) and received no answer despite sitting on hold for more than 30 minutes each time I called. I emailed them several days ago still with no response. I eventually had to contact my interlock installer since I had a recalibration appointment with him that I obviously didn't need, and he said he would try to make contact with them for me. He contacted me today and said he had reached them and told them of my situation. I still haven't heard from intoxalock. I will be refusing to pay them any account payments or cancellation fees. This is one of the worst companies I have ever had the dissatisfaction of dealing with.
For future potential customers, I wish you luck and I hope you have a better experience than I have had. Pull over during rolling tests. With the amount of accidents that have occurred, Intoxalock installers and intoxalock customer representatives need to put a huge emphasis on pulling over during rolling tests to their clients. Research car accidents while using this device and you will find several. And these are just the ones that have been posted online.

I installed this device on april 20, was supposed to have it for 5 months. Intoxalock was unprofessional and of no help from the get go. They told me that I had 60days to turn in paperwork to dmv, they referred me to a car radio place called paradyme to get the device installed. Now after paying intoxalock, I had to pay the car audio place for installation. Intoxalock sent in paperwork full of mistakes which dmv denied, I had to contact intoxalock to rectify the zip code error, then I go to dmv, they send me back, paperwork had mistake, vin number was wrong, had to go back to paradyme again, by the time I was ready to turn paperwork in, (lease was from april 20 to sept 20) it was june 20, dmv accepted my paperwork but my lease was made to begin june 20 to nov 21, I had been paying mind you. Now I had to call intoxalock and see if they could help me, no help... I had to redo anoth lease and pay extra money. Nightmare now comes trying to get this thing out. First they tried to get an extra $35 for expedited shipping, then another rep told me since my lease ends nov 20, I will have to pay for nov 20 to dec 20th. I had paid all my fees and will have to pay $40 to get device removed. Why is intoxalock allowed to scam the people? I just want to get their god damned device out and quit paying money that I don't have.

I have been sober for two years. I've had intoxalock on for six months. I never failed any tests or had any problems with the device. Five days before i'm supposed to get the device taken out, I get a letter in the mail (august 21st) saying that intoxalock has reported a violation to the dmv, and I am ordered to keep the device in, and pay another $700 for dui school. I was unaware that there was even a problem. I never had a lockout or failed a test. It was pretty simple considering it has been two years since I put a drop of alcohol in my body. Then suddenly, five days before I am supposed to get the device removed, it doesn't work?.

This company is a scam. Lots of hidden fees, poor customer service, and these people have no intention of letting me get this device off in a timely manner. It has been one problem after another.

I would like the error corrected with the florida dmv. I have done nothing wrong. I was unaware of any problem. Moreover, the customer service couldn't even tell me what my "error" was — but i'm going to the dmv tomorrow and complaining. This company has been nothing but deceitful and I question the morality of the employees. Unfortunately, there are so many complaints out there just as bad as this or worse.

Intoxalock told me over the phone the monthly charge would be prorated once the device was removed. This is not true. They charge for the entire month, regardless of removal date.

Customer service representative margaret initially told me on the phone the service would be prorated. Later in the call, after getting extremely rude and short with the customer, she firmly told me that no refunds of any sort would be issues more than 24 hours after the device was removed.

I scheduled my removal based on the incorrect information provided to me by intoxalock, resulting in an additional $80 charge. This charge was promised to be reimbursed, however this is not the case.

Be very very wary of doing business with intoxalock
These people went from the pinnacle of customer service and support to the absolute depths within a matter of a few short weeks. Before installation their customer service was outstanding. Ten days after the unit was installed, it failed. I attempted to start my vehicle tuesday morning at 7:45am. I had it back in running condition five days later on the following saturday at 6:00pm. I was required to pay all expenses (towing, alternate transportation) out of pocket. I was repeatedly reassured that if the fault lay with their equipment, all expenses would be reimbursed, requiring 24-48 hours to process and 3-5 days to post back to my account. It has now been more than two weeks since I submitted the documentation (and over three weeks since the equipment failure) and I have yet to be reimbursed. My vehicle had to stay at the service center overnight to await replacement equipment - it was left outside in the parking lot, ransacked, and hundreds of dollars worth of tools were taken. I was told by the service center that under their contract with intoxalock, they are not allowed to keep intoxalock customers' vehicles indoors in their secure bays. I missed three legally mandated appointments. Both intoxalock and the installer refused to provide documentation that I was without transportation on account of their equipment failure (documentation was provided by the tow company). I was without transportation to provide for my own and my animals' (I have livestock) basic needs. Five days after I got my vehicle back I was scheduled to leave town for an extended period. It was not physically possible for me to get all essential errands done prior to leaving. All of the intoxalock individuals with whom I was communicating became inaccessible - not answering their phones, nor returning my messages. I am only able to get through on their main phone lines - their information is not reliable, their follow-through is non existent.in out-of-pocket expenses, lost revenue, inconvenience, imposition on friends, stolen articles and compromised ability to meet obligations this has easily run into four figures. Caveat emptor.

Intoxalock equipment failure time line

July 7, 2017 new installation

July 18, 2017 7:45am vehicle will not start - call intoxalock - ron verified all info - transferred to
Tiffany - verified all info - troubleshooting - still unable to start vehicle
Informed intoxalock does not tow - only reimburse after the fact
Transferred to chris (sales manager)- told him I had legal obligations - said that he would escalate to highest customer service - transferred to supervisor - left message - no response
Left three messages for jamie (original rep) by noon - no answer, no response

July 19, 2017 9:00am called jamie - left message - hadn't heard back from intoxalock; yesterdays errands included grocery shopping for me and my livestock - need vehicle asap
Called intoxalock - spoke with andrea - asked for tiffany or chris - not known
10:50am called intoxalock - spoke with julie - told she was transferring me to chris - transferred to karla - told I was responsible for towing and that the only way to reach chris was to hang up and call back
Called jamie - left message - trying to get through
Called tyrisha - transferred to casey - went through troubleshooting -
Emphasized I had already been through this and had been waiting to hear from them for over 24 hours
Transferred to advanced tech support - disconnected
Called chancy - verified all information - vehicle must be towed - confirmed appointment with service center for july 21, 2017- told intoxalock will not provide hard copy documentation of equipment failure to anyone except department of licensing
Called tatiana - told chancy on another call - I asked if equipment was assessed early enough in day, would intoxalock be able to send replacement equipment out the same day - told chancy unable to call back - disconnected
Called andrea - asked for chris or chancy - not known
Called jamie - left message - anything that could be done to expedite replacement equipment and reimbursement would be greatly appreciated

July 21, 2017 10:00am - vehicle delivered to service center
4:00pm - service center confirmed intoxalock equipment failure; replacement equipment en route; vehicle would be ready around 6:00pm following day
Called intoxalock - spoke with kim - transferred to sam - told intoxalock will cover costs - told to submit documentation - 24-48 hours to process and 3-5 days to post to my account

July 22, 2017 6:00pm - pick up vehicle - had been ransacked - told by service center: against intoxalock contract to store vehicles indoors in secure bays

July 24, 2017 documentation submitted to intoxalock

Aug. 7, 2017 follow up email

Aug. 9, 2017 still no response

My device was scheduled to be out on 3/23. Bill is due in full ($101) on the 21st. Regardless of the removal, they do not offer refunds, pro-rates, etc. They will charge you with everything they can... Overnight fees, rushed shipping, high monthly fees. On top of that you will be on hold for at least 15-20 minutes before being connected to someone (everytime!). Be ready to throw your money out the window!

On 2/26/17 my lease was ending. I contacted intoxalock for an appointment to have the interlock removed. The week prior I Made an appointed for removal of the device for 2/27/17, one day after the lease expired. The representative for intoxalock informed me that as long as I had they device removed within three days of the 26th I would receive a full refund for the months charge that I had been charged for on 2/26/17. The representative said she would sent a box with prepaid postage. I received the return box. When I called to make sure I would be receiving the refund that I was due, intoxalock representative Sheree informed me that unless I overnighted the device I would not be getting the almost 85.00 dollars back. I then told that would be impossible because it had already been mailed out. She said that she could not help me. I wish that I would have read reviews on intoxalock. If I would have I would have never used their service. There is a lot of very bad reviews. My opinion is theater intoxalock is a corrupt company. Before you consider using intoxalock do of your homework on them. They will steal from you in all lilklyhood.

The very first time i had my first calibration 1/7/17 i only have a permit on 1/21/17 my battery went dead they charged me 75 bucks plus tax 81 bucks the battery goes dead 1/23/17 2 days apart another 81 bucks who lets these blood suckin mother ##### #### suckin #### bags do this cause the can ny state dmv " " " " " " to any way got new battery and a battery tender so i suggest you do the same battery tender made by deltran rules your new battery will never go dead ! So the 2nd month of suckalot monthly fee of 105.00 plus 150.00 in lockout fess got a love it

Please save yourself the struggle, misinformation, ignorance and greediness associated with doing business with this company. I only wish I had read reviews before I contacted them. I intend to reach out to every outlet possible to stop their terrible business practices. There are so many GOOD COMPanies out there doing the same thing and offering great customer service. Please, please save yourself the money and frustration of dealing with these i####s!