Istanbul International Airport (IST) review: Cafe nero is scamming their customers

Today we ordered two cappuccino coffees at Cafe Nero near Gate D8 International Departures. One large size and one medium size. We also asked for Oat Milk in medium one.

Price for large one according to menu is 240TL and for medium is 215TL.

I paid 555TL in total. Barista was hesitant to give me a receipt and I knew why right after I got it. They charged us 100TL extra.

Barista told us that they charged us extra 2x20TL for coffee beans themselves and 60TL for Oat Milk. WTF?!

He said to us "Oh don't worry it is just $1 extra for coffee beans!"

I have so many questions and no answers:

1. If I have to pay extra for coffee beans so what is the price of 240TL for? Just water and milk?

2. We were never told that we have to pay extra for coffee beans.

3. If they charged us 60TL for Oat Milk did they substituted the Regular Milk price? I guess not.

4. ...

They tried to give us $1 back... We refused. This is not a matter of money for me but a matter of principle - it's a 100TL today, 200TL a week after for someone else and maybe more if this issue will not be addressed.

The whole situation is not fair and I feel scammed. Going to file a complaint with Airport Administration and share my feedback on social media.

See screenshots of receipt, menu and a photo of barista attached.

View 0 more photos