LC Van Rental
Reviews and Complaints

I booked to hire a minibus with the LC Van Rental for 14-21 Aug 18, delivery and collection to my home address. They confirmed the collection time 0700hrs on 14 Aug 18. I received a call and an email in the evening of 13 Aug 18 stating that they cannot provide a minibus and I had to arrange myself for alternatives.

When I heard the news, it was a total shock as there was no way that I could arrange an alternative during out of office hours until 0900hrs next morning 14 Aug 18 (point to note I was planning to travel Scotland from Kent at 0800hrs). I had emailed back stating there is no way I could arrange alternatives nor could cancel the hotel bookings for six nights for 11 members of my family.

I complained immediately to the representative of that hire company in the evening of 13 Aug and morning of 14 Aug but failed to provide alternative transport and the matter was not resolved to my satisfaction.

It was an express term of the contract between us that I would be provided with a 15 seater minibus on 14 - 21 August, delivered to my home address at the rental cost of £589 with a refundable deposit of £650. With that in mind I had paid immediately with total amount of £1239 on same day (25 Jul 18).

Their failure to provide any car constitutes a breach of that contract. This caused considerable disappointment and inconvenience and I had to find an alternative minibus, dialling so many companies, online research and so many emails; spending my whole day in a panic and overstretched. I had to take my family to York on that day as I had booked a hotel and to cancel it would cost me a fortune.

In their, email dated 13 Aug 18 stated that the amount of £1239 has been credited to my bank account but I still have not received yet.

I am entitled to compensation for the consequences of your breach of contract. As I experienced significant trauma, hassle, panic and had to drive for 5 hrs to reach York on the same day with the exhausted body. I look to you to pay me £1584.92 in compensation, calculated on the basis of my additional hiring costs £1250 + £923.92 = £2173.92 - LCV Rental £589 = £1584.92 (invoices can be provided upon request).

I have sent 11 emails so far and complaint letter but they have not satisfied me and returned my money back.

Hired 17 seater minivan for funeral paid £699 including deposit. On the day of the funeral the called and cancelled, stating supplier problems. Offered full refund and a "goodwill payment" towards another vehicle which we had to source within 2 hours. After a month of phone calls and emails we finally received our initial payment back of £699. However to date some weeks later still waiting for the extra payment of £175 they promised they would pay due to their failings. They keep saying the money has been processed through bacs but I know I will never see this money again. However what they don't know is I have an amazing team of investigators at my disposal who have now made it their mission to track down and bring to task these bunch of charlatans. Please please please stay well clear.
This is an update to my review dated 20th november. With regards to this company and their continuous failed attempts to pay me half the difference I had to pay to hire another minibus 2 hours before my uncles funeral back in october, I have today received an email from adam stating that the payment has been withdrawn because they are not in a position to pay it. So anyone waiting for a so called ‘goodwill payment ‘ you will never get it.
This company need to be stopped

Our small church charity booked a 15-seater minibus for Friday 2nd to Sunday 4th November, to be delivered and collected from our premises. I paid £779.00 by BACS up front for the hire cost and refundable deposit.

On the morning of the hire, I had an email and a phone call apologising profusely because the previous hirers had not returned the van - it was stuck in the South of France! They said they were refunding me the monies paid immediately and also said that if I booked through another company, they would also pay us the difference. I was simply to send them the booking confirmation showing the price. More apologies about the previous hirers but then alarm bells range because then I was told that they had missed the ferry. Well either the van was in the south of France or it was in northwest France at the docks. Couldn't be both!

The last minute alternative booking was only available 2nd to 5th as they weren't open on Sundays. The price difference was quite significant. I sent LC Van Rental the receipt from the other company and they agreed that they would pay the money.

Since then, despite dozens of calls and emails and promises, al the money we have had back is £50. The people who are in touch are Adam and Michael. They apologise profusely and say they will chase up the payment, or that the payment has cleared and to check our bank account on this date and that time.

It's all lies. They have stolen from a small church charity. I couldn't believe it. Having read this site, now I can.

£915 including £550 deposit paid for minibus hire. They cancelled day before it was due to be delivered as previous client had put the wrong fuel in the tank. Phone calls and emails over two months and followed by a written complaint addressed to their published address has been returned unopened to sender. Ive raised it with BBC Watchdog. Not sure what else to do. Can you help?

On 21st september I paid the amount of £770 to book a 7.5t truck to move house in December however i had to cancel the truck the day after booking due to unforseen circumstances...
I am now 2 months in waiting for my money back!
Every week i call up to get told there sending the money and then get told to wait 5 working days for it to clear, after that Micheal the person I'm talking to tells me theres been an issue and they'll resend it.
Now stuck in this loop with of poor excuses...
Any help appreciated thank you

On 9th August, less than 24 hours before we were due to travel to France for a family holiday, LC Van Rental cancelled the 12 seater minibus we had hired from them via a message left on the answer machine (which we have retained as evidence). The excuse given was that the previous customer had put the wrong fuel in and no other vehicle was available. We were told that the money we paid (£979 + £500 deposit) had already been refunded to our bank account and the company agreed to pay the additional costs incurred in motorway / ferry charges and petrol because we now had to take two cars to France (our own plus a hired car) instead of one. However, on our return from holiday we discovered that the company had lied about having already transferred money into our bank account, and we have had been involved in a constant battle for the past four months to get our money refunded. Many excuses have been given and promises made during this time, but whilst small amounts have been transferred intermittently (usually following complaining emails and telephone calls made by us) £910 remains outstanding.
We have since read reviews of LC Van Rental (an organisation that also operates under different names) on the various internet sites and discovered that our experience has been precisely replicated by many customers. They describe having been let down at the last minute with excuses of mechanical failure and the wrong fuel being put in, and are subsequently given promises of repayment that are not kept.
There are three elements to this situation that we feel make this company's practice fraudulent: 1) they wilfully defraud on contracts and, we believe, employ unscrupulous tactics to ensure that they are not held to account. Cancelling vehicles at the last moment, promising refunds and paying small amounts over a long period of time is likely to be a strategy designed to deter customers from getting their banks to intervene in the first instance, or taking their case to the small claims court at a later stage; 2) the evidence from a number of people would suggest that they engage in persistent lies to customers and 3) their method of working causes untold financial / emotional stress on customers, who have to find alternative vehicles at very short notice and then get involved in protracted fights to get their money refunded, often without success.
Whilst we want to have all our money refunded, we are also keen to expose the practice of this company in order to protect others in future.

Hired 17 seater minivan for funeral paid £699 including deposit. On the day of the funeral the called and cancelled, stating supplier problems. Offered full refund and a "goodwill payment " towards another vehicle which we had to source within 2 hours. After a month of phone calls and emails we finally received our initial payment back of £699. However to date some weeks later still waiting for the extra payment of £175 they promised they would pay due to their failings. They keep saying the money has been processed through BACS but I know I will never see this money again. However what they don't know is I have an amazing team of investigators at my disposal who have now made it their mission to track down and bring to task these bunch of Charlatans. PLEASE PLEASE PLEASE stay well clear.

Booked a17 seater coach to take a disabled badminton team to Scotland, paid £1190, on the morning of delivery they rang and said the coach was unavailable due previous hirer filling it with petrol and not diesel.Managed to secure another coach but have not had any money refunded despite the bank trying. Am now taking this to the Financial Ombudsman Service as we used our debit card which has some protection under the Chargeback Scheme.

Close van rental took our booking for a 16 seater minibus in August - and we paid £878 for the return journey. They called the day before we were due to travel to cancel the bus. They did the same the following week resulting in us having to pay over £300 more in taxis. I spent 4 weeks trying to get my money back and eventually received this back. They promised to pay the additional money which the taxis had cost also but 10 weeks later I am still over £300 out of pocket and they are now refusing to take my calls or answer my emails. I believe my consumer rights mean that I should not be out of pocket due to their failure in service

we booked a ford van for our family tour, for 10 days, 30 July to 9th Aug 2018 from paid the money by bank transfer (£1495). The vehicle was to be delivered to us on Monday 30th July at 9 am

we were called at 8am that day that they wont be able to deliver the vehicle as someone had fuelled it with petrol over the weekend rather than diesel and it wont be available for at least 24 hours. this was literally about an hour before we were supposed to begin our holiday. this almost ruined our holiday with all our family visiting us from abroad.

we were suddenly left with trying to find an alternative way of going on holidays with all our bookings made and paid for .

Their representative Lee told us that they will refund the extra we had to pay to get another vehicle from elsewhere and offer a goodwill gesture payment. Except for refund of original money that we had to chase repeatedly, nothing else has been paid as promised for 6 weeks now.

We have chased this repeatedly and got very rude and unprofessional people on phone, just shouting at you, using threatening language with no deadline as to when they will resolve and keep passing from pillar to post, now the new excuse being that their MD has just returned from holidays and will take his time to go through! They don't even have a courtesy to apologise for almost ruining our holiday and putting us through such stress and distress.

We booked a 9-seater minibus for our holiday in the UK in December 2010. This was confirmed with reservation number TRZ412986 and we paid a deposit of GBP400. On 22 December 2010 we cancelled the minibus (Tony from LC Van Rental's suggestion) because they could only offer us a 7-seater van as the 9-seater were "snowed in at Manchester" and we wanted collection of the 9-seater in Wakefield.

Long story short, we cancelled the minibus on 22 December 2010 on the phone with Tony and followed it up with an e-mail on the same day. Since then, 22 December 2010 to today, 15 April 2011 we have not received our GBP400 back.