Istanbul International Airport (IST) review: Complaint about lost phone and poor service

I am writing to express my dissatisfaction and frustration with the service I received at your airport on 31st August 2023. I was a passenger of Qatar Airlines flight QR 0245 and ticket number

[protected]

from Doha to Istanbul, and I lost my phone Mate 50 Pro at the airport.

I lost my phone on the table in front of lost and found office and I realize later my phone was missing. I immediately went to the lost and found office, but no one there could speak English or help me locate my phone. I tried to contact the airport security and the police, but they also did not understand me or show any interest in my problem. I felt helpless and ignored by the airport staff.

My phone was very valuable and important to me, as it contained personal and professional data, photos, contacts, and documents. I suspect that someone stole it or took it by mistake. I request you to investigate this matter and find out who took my phone and where it is.

I also request you to compensate me for my loss, as I had to buy a new phone and incur other expenses due to this incident. I expect a fair and prompt response from you, as this is a serious breach of customer service and security at your airport. Please acknowledge this letter and inform me of the actions you have taken or will take to resolve this issue.

You can contact me at [syed.wasim.[protected]@gmail.com] or [+[protected]] for any further information or clarification.

Thank you for your attention and cooperation.

Sincerely,

Syed Wasim Ali