iTalk Affiliate Telecommunications
Reviews and Complaints

I made a payment on22nd may. I have sent an email of this. since sunday 24th may I have had repeated messages and 4-5calls per day although i’ve explained I have no interest in talking. I pay, italk provides broadband end of

Stay away from ITalk they will be Harrassing you for the rest of your life.
I am sure they recruit people from the local Pub, and the more dishonest they are the better the job they get.
Lies, more lies, THREATS...
They are so dishonest they disgust me.
Look up the founder and read about his bad behaviour...

Stay away from italk...im still with this company and stuck with them for another 6 months, once my contract ends yippee.
I've been with them for 3 yrs never had a proper running service I even upgraded to fibre a year ago still not had a full service every time open reach have been out I was charged £150 even though no work was completed inside my property. I rang to tell them this and they tried to say it was I disputed this, then because I set up a payment plan each month through standing order I was told I was being charged £10 fee even though I have had this set up for over 2 years. Please avoid this company you never get your full service and they harrass you and threaten you when tou try to leave. Im considering leaving early and getting the additional charges if need be.

Italk telecommunications are not straight with you from the beginning when you take out a verbal contract with them.I got contacted over a year ago to take out a Phone line & Broadband package with them Worse move ever especially when I moved home!.OMG talk about harrasing you because your moving away from them!.Had no choice to cancel my existing contract with them as I no longer needed the contract!.They made my life a misery as I cancelled my Direct Debit with them.I offered to pay up the Contract they Sold me & they quoted me & unrealistic figure.They tried to persuade me to carry on with package but I wouldn't have benefitted from it in anyway but they weren't interested in anyway they just want your money!.Now I have & ongoing issue with this company as I have payed up my Contract but now they're trying to apply further charges on me & constantly harassing me for me money!...STAY CLEAR!.

I would appreciate knowing a contact for the above customer, as this is almost an identical action carried out on my 88 year old mother.
Thanks you derekfletcher@sky.com

I talk r lying robbing horrible company I got 1 live date for internet didn’t happen got 2 love dates didn’t happen got 3 live date still not broadband I took two days of unpaid leave from work to wait for an engineer who didn’t show twice three months later still no broadband they have too over 300 pound out my bank there harassing me for more money another 93 they took I cancels my direct debit as no internet was provided by them send them there router back then they took an authorised payment out my bank of 101 pound with out my authorisation how do I make them stop please I have asked them I’ve spoke to there management team they not assed I just want them to please stop harassing me taking my money it causing me anxiety stress left me in debit how can I make them stop

How the hell are these rogues getting away with it ive been harreased daily for a service ive never even had during the desth of my son. pressured and harrased daily stealing money from my sons funeral fund. cant take much more ive never ever had the service it didnt work. legal action imminetly these people are rogues and beyond disgustiing

Italk is a joke from in becoming active, throughout contract with different payments take. Monthly ranging from £30.50-£48. Unclear about fone prices and unhelpful with router problems. Insisting electrical sockets removed etc as instruction. £3 offered as compensation for 6 days no Internet (apparently only pennies per day) rest of cost is for fone line? Now trying to switch have had 4-5 calls per day plus messages from company. Bill paid 5 days ago. A joke of a company claiming £19.99a month

I am a current customer of talk and i wish i hadn't of joined them. I have to ring them every month to complain about the same thing over and over!
I initially requested monthly payments to be made on the 4th of every month and this request was accepted and set up...so i thought!
In actual fact between the 1st & 4th of every month i am disconnected and have to ring them and have the exact same conversation with them that i had the month before...word for word!
Oh! And todays date is...wait for it... Yes you guessed it! 04/12/2018/
I need to find a better affordable provider as italk are defiantly NOT! recommended by myself.
They certainly Do Not do what it says on the tin!

I have bin with Itak abit now they kept messing up my statements as i wanted them sent them through email but they kept sending them through post all my router does is goes off three lights go off crashes everything can't connect 2 devices as italk said we can connect two devices they keep saying that they're going to sort my router I keep losing speed and they sent me a £2.50 box I have had BT people come out to check my speed see if there is any problems they have found out there is a lot of people are having a lot of problems with these stupid zyxcel router they turn around same it's down to the router and I got told that they should have sent us a proper italk box which they will never do they are very rubbish I advise everyone to stay away from on the [censored] company they are

I was cold called today by ITalk who asked who my current telecom provider was, also what package I have and its monthly cost. They then offered a package for £42-50 inc VAT. I said I was happy with my current provider even if it was slightly more expensive. The ITalk girl ignored this and proceeded to tell me they would transfer me to their package. I again stated I do not make any agreements with cold callers but require to see something in writing but she replied they don't provide written material. She continued to proceed down the path of transferring me to their package; it was like a dialogue with the deaf. I said I would inspect their website since I was unfamiliar with the Company and would not proceed any further until I had done so. She somewhat huffily finally terminated her sales spiel. Hence I am on this website and forward this comment to join the others .

Our phone line went down on Christmas day, my fiancé has been on his mobile for one hour now, and all he is getting is that he is 1st in the queue and will be answered shortly. this is appalling service, and as soon as we can we will be going back to BT.

I have the same experience.

DCS150 This is the same problem I’m having. I phoned them in March 2018 to say I wanted to terminate early and I cancled direct debit and phoned them and gave them new bank details for my other account. They sent me a termination letter which stated I had to pay £790. They have been taking out of new bank account. But the sneaking robbing c**ts have made a regular card payment on my old card details and took £179 four weeks ago which Bank gave back to me and said they had stopped the company. But this morning I checked my bank and the b*****ds have took 187.56 and I can’t get the money back as bank or saying they are doing a fraud investigation in to it. But the sneaky part is they changed there name slightly to www.italk to do this. I phoned italk and the women had a disgusting attitude ect. Please don’t anyone ever use this company

I was with italk then I moved and told them but then I'm with another broadband and right now that saying I owe 336.00 I said il pay 10pounds a month but now that got a check to ask me that that want to see how much income I get are that stupied if it was sky or any other broadband that would ask how much cud you afford to pay not can I see your income lol pure joke that should take me to court and I will tell them what's going on

Avoid Italk UK all together. We have had problems with internet being non existent quite a lot when you complain on their Facebook page they block you. My bills are always paid, sometimes a little late, but there is no flexibility with them. They cut you off if only two days late paying. It's disgusting they get away with this. They are adding extra charges on, every month because it's not always paid on time, no other company does this. This company is ruthless and their attitudes are awful. Last time they cut my service off they left us without phone, so couldn't get help if my daughter needed her doctors calling. Despite telling them it is a vulnerable household they don't care. They have stuck me on a contract for two years! Awful wish had never gone with them

I to joined i talk as i was promised cheaper bills but they for got to add the v a t . i was told that they would do all the change over from Virgin. When the engineer came to set this up he could not get all the phones in the house working. he got the broad band working and one phone which was up stairs, This ment that every time the phone went you would have to go up stairs to answer the call. So i had to purchase extra wire and fittings to make this work.The second thing was that they said thet would all the change over from Virgin to I TALK i then received one bill from i talk and one from Virgin. I phoned i talk after waiting nearly halh an hour they said it was Virgin's fault. I phoned Virgin and they said that it was Italk's fault as they did not have the pass word for that account.
This cost me another £92 pounds and had to do the disconnection my self. I also sent aN e-mail to I talk, no reply. i have also requested a phone call back but am still waiting. There is no customer support with this Co. My advise is steer clear.

so wish i had read reviews on this company..and i knew should stayed with talk talk..my live date was yesteday after waiting nearly three weeks to be connected..my wifi runs my tv and im a student so need laptop.yesterday plugged all equipment in..waited and rang to be told takes upto 24 hours but bet im being billed from yesterday morning..waited and rung again to be told try test socket and other sockets to be told there no fault on there end.so u would think they would send somebody its early enough, but no am told they will do more tests there end and may be up and running mon..now am i being dense but how can u fux aline at ypur end that shows no fault..would that not suggest they beed to visit my property..so come mon i know what going to say cant find a fault so have to send somebody out as i was told on phone its weekend no its fri..when asked if bill date be changed was told would look at it once sorted no why should i pay for a service not provided and now im gonna have tp get advice to get aeay from this company ...stay away from this company

I've been caught up in the Italk telecoms Web.
I signed up, and noticed with immediate effect that the broadband speed was almost non existing. I called and emailed them, and eventually Open reach rectified the issue. Important to note that I had previously encountered no speed issue, based on standard broadband speed.
Despite sending emailed transcripts to italk following any conversations, and requesting feedback, information and confirmation, they blatantly ignored any emails. Their representative admitted that emails are not read or actioned for a minimum of 7 days. I have also copied in their Md on all emails, who didn't even have the courtesy to respond.
6 weeks have gone since I switched back to Sky, the sharks have now sent me a penalty invoice, despite them cancelling the contract and comiting to an early release with no penalty.
Try calling them, the wait is about 25 minutes, and they are, supposedly, a telecoms company.
I'm letting this one go to court, ignoring any letters off them until the court papers arrive.
Utter shambles

i totally agree that ITALK is a scam company, i feel like going there and shooting somebody I signed up for 19.99 full stop they advertise thats all it would be and they don't take anymore than the £19.99 which was false . look at the advert which states that then they're breaching there contract, see them in court the [censor]

Hi Everyone ive been reading through some complaints, I to im one of them whos been getting threatening letters, I rang them up complained that id had payments taken out of my bank account luckily I found the transactions was early, As I my complaint was that I was cancelling before the due date it was getting switched on, the first communicator I spoke to explained there deals he went on for that long time I got bored listening to him I hung up, He then phoned me back telling me he could give me a good WIFI Broadband deal Fibre he said all calls with it £37.00 a month, great I said, but im wanting my old phone point moving in room, yes he said we can see to that free of charge, be fore my due date I rang them back confirming before my due date switching on im wanting to know when there coming out to mine to sort out re-installing my phone point in house, by this time im speaking to a lady communicator who says nothing was mentioned she didn't know about it, she put me through to another dept who deals with the matter I explained to them what waned doing, THEY Explained it would going to cost me £250 JUST TO MOVE AN OUTDOOR CABLE AND A PHONE POINT IN MY HOME (on another wall) in same room I said thank you but no thank you, im not paying that, could you please put me back through to dept I was in before, Luckily I spoke to same lady I was on phone with I said just found out its going to cost £250 to move a point point I SAID NO THANK YOU I DONT WISH TO PURSUE WITH THE DEAL ...CANCEL! That was 5 days before the due date switch, they over rided my cancellation activated the line, until weeks later I spoke to a bank clerk told me ITALK been taking money out of my account I stopped it, cancelled debit spoke to them the same day explaining WHY YOU TAKING MONEY OUT OF MY ACCOUT, When I already cancelled before the due switched on date started, they said id had an account with them ive argued many time over and over they wont resolve the situation now sending me final notices court proceeding plus cost and admin costs running into many hundreds of pounds, ITS DISCUSTING

I am going through the same experience. I talk make out that they are this good company that there chargers are at a cheap rate. When I receive the italk box plug in the sockets etc expected to get the Internet no. I got no internet at all rang them up they went through the the connections nothing worked. By that time l was fed up they gave me a cooling off period. But by that time I was fed up.l phone them up to cancel they said l had to pay £400 pounds then it went up too €) £500- £600 rip off.

I have moved address 3 months ago. I was with italk at old address. Its take 3 month to provide my Internet and phone. Have complained to italk as still have no Internet service. They have not got back to me as they promised me compensation as gone over 30 days. And now still charging me £26.99 a month.. I have had to bye more Internet on mobile.

They are the lowest of the low, praying on vulnerable people, too old or ill informed to know the difference. We (family members) are now undoing the mess. Never deal with them

You have been taking money for well over a year for a service that has no API or KEY PIN I don't have a company or website

I have never been with italk, but my account was charged £40.13. I emailed them multiple times with no response.

I am writing to complain about my internet being cut off after you took £75 out of my bank without my permission so i either want a refund or my internet put back on ...

I have mention a few times about my box going off. I paid bill today for then I can't use the broadband at all. this is getting beyond a joke it needs sorting or I will be leaving this company and I will do a bad review on you aswell you guys are quick to take our money but u can't sort our problems

Joined Italk August last year and right up to December no service. Got told in December if I upgraded the situation would be sorted and would be done by the end of the month. Not the case so I put various complaints in including Ofcom. Direct debit was cancelled, today they took £219 out of my bank and left me with £4. I'm literally in tears!

italk is an utter joke plz do not use this company unless uwant to lose money i am paying for internet to work atleast an hour a day utter pish. will defo be leaving italk
DO NOT BUY RUBBISH LIKE THIS

Took 270 from my account today leaving me in financial hardship. Without my authorisation once paid with card kept my details despite me asking them not to take any further payments but card.

THIS OUTFIT (I-TALK) DEMONSTRATES A CONSISTENT "TO HELL WITH YOU" ATTITUDE WHEN YOU ATTEMPT TO CALL AND GET THEM TO RECTIFY A PROBLEM.
A CLOSE FRIEND OF MINE PURCHASED THEIR DAMN SERVICE AND WAS UNABLE TO MAKE OR RECEIVE CALLS WITHIN SEVERAL DAYS OF ACTIVATION. SHE WAS OVERSEAS AND I REPEATEDLY CALLED THOSE ### AT I-TALK EXPLAINING THAT THEIR CUSTOMER WAS UNABLE TO USE THE SERVICE. I ASKED THEM — SEVERAL TIMES, DURING SUCCESSIVE CALLS — TO TELEPHONE MY FRIEND (THEIR PAYING CUSTOMER) AND RECTIFY THE PROBLEM. EACH TIME THEY PROMISED TO CALL "RIGHT AWAY" AND DID NOT CALL. AS FAR AS I AM CONCERNED A FORMAL COMPLAINT TO THE ATTORNEY GENERAL'S OFFICE AND TO THE BETTER BUSINESS BUREAU AND TO THE FEDERAL TRADE COMMISSION IS AN EXCELLENT IDEA. I AM ADVISING AND URGING MY FRIEND TO DO THIS, HERSELF! THESE MONEY-GRUBBING ### SIMPLY WANT TO BILL AND COLLECT MONEY . . . THEY DON'T GIVE A S**T ABOUT SO MUCH AS COURTEOUSLY RESPONDING TO THEIR CUSTOMERS! A LOUSY, LOUSY, DISGUSTING, INCOMPETENT RIPOFF OUTFIT, IN MY EXPERIENCE. ATTORNEY GENERAL/BETTER BUSINESS BUREAU/FEDERAL TRADE COMMISSION. THESE ### WILL HAVE TO SIT UP AND TAKE NOTICE WHEN PROPER AUTHORITIES CALL THEM TO ACCOUNT FOR THEIR REPREHENSIBLE, UNETHICAL MANNER OF DEALING WITH PEOPLE. GO GET 'EM!