iTalk Affiliate Telecommunications
Reviews and Complaints

I received a BT Non fault visit charge of £150 from iTalk on my invoice dated 7/12/18 which I challenged. The visit date was 9/10/18. Despite lengthy discussions I agreed to set up a 3 month payment scheme to clear the balance. I am up to date with all my regular invoices but until the final payment has been made, which will be in March, I am unable to make any outgoing phone calls. This will mean that I will be invoiced for a telephone service that I cannot use. Having agreed to a 3 month payment plan I expected the services to have been re-instated. The first of 3 payments was made on 15th January 2019.
As my house alarm is linked to the phone line I am unable to set my alarm.
My account number is IT184931.

I entered into a contract with italk originally in sept I was told no line by would be out! By never arrived was emailed to be advised that line in property! So plugged in box and no signal called italk who did tests girl advised fault on line bt would need to come out so I waited no bt! Phoned and a man did test now says line fine so send new wi if box as prob the issue so a while later no mail so phoned and box not sent new man says need bt so again more wait eventually at the end of november bt came into my property and installed a new working line that despite the bt engineer installing a new line he was unable to test wifi or line as italk had blocked line due to non payment the engineer spoke to italk and they still refuse! They want payment for september to october! Despite many. Calls asking them to credit the period. As no working line until the end of november I have been told pay it you will be compensated by £6! Once u pay for sept to nov we will put line on! I refuse to pay for a service I haven't had help!?

Hello dear Im complain bc you company send notice to me but not collecting money from my account. When I'm tolking say I can't pay myself but yuo still not collecting. NOW I'm paying my self. And not coll anymore in yuo company. My ref It 241616. 28 Espey Park Killyman. Bt71 6rq now my address change. 22wictoria way BT 71 7ad. Andziala Liuliene thanks

I would like to make a complaint about the service im not receiving by italk ive been with you for several months now and to say im disappointed is a understatement im getting charged for nothing my broadband is absolutely atrocious. When I phone customer care I just get excuse after excuse I would like my contract terminated without penalties so I can go with another company with better service. I've been totally without broadband now for coming up 3 weeks now. Not acceptable at all!

I purchased a package deal from you which is phone line, rental and most important broadband for my cctv cameras linked to my iPhone which have worked perfectly before coming to I talk
I was told the broad will work to suit your cameras which haven't
I have spoken to you numerous times and each time have been upsold to a higher package as Ben states the broadband I have is only suitable for 5 ghz and I need 2.4 ghz to be compatible for my cameras
Spoke to Tanya on the 12.11.2018 who advised I shouldn't have been upgraded as the router settings can be changed to 2.4 ghz to be compatible for my camera
She tried to set this and said she will call back on Tuesday after she speaks to her technical support
Didn't get the call back and called her today who tried and tried to get me on the broadband and in the end couldn't help and advised there's nothing they can do which I was disgusted to hear as I need my pet cam to watch my dogs while at work as one of them died last year and that's why I got cameras which are easy to set up
I have never been treated like this in my life
Your service is appalling and rip people off for mis selling a product
I have been in contact with the Ombudsman and Watchdog who advised to get resolved with the company first I.e broadband to work or a full refund and if not to get back to them
Please help me
That's all I ask

We have been with italk over a month we requested a transfer to BT which I talk rejected they was supposed to be changing us to fibre broadband we've never received a router to then find out today after we've been disconnected and switched to fibre with no router we cannot watch tv as we only use Netflix and they've refused to put our old service back on and we have to wait for a router that they haven't sent out I have three children who cannot watch the tv as we have no internet I talk out the phone down on myself and my husband instead of putting us to a manager

IT258009. Hi I signed up to your WiFi product in April I was told IT would go live on May which never happened. I made numerous phone calls to make you aware of the problem. I blocked my bank account in June after my account was debited. Soon after, I started recieving numerous letters with charges and calls telling me I'm owing and I need to pay. Eventually they claim they will send an engineer, and I'm available after 5 PM or weekend. But they insist it has to be a 5 hours wait during the week days. That is so ridiculous as they consider all their customers to be jobless or unemployed. They refuse to fix the problem and said they will disconnect the broadband. I keep trying to explain to customer service that it makes no difference since it's not even working in the first place. I'm being inundated with mails, calls and text messages that Im owing' How can that be? the contract never commenced in the first place as the broadband has never worked till now. How can I pay for service I never got? As a matter of fact they are the ones owing me for all the money they have deducted from my account. My several calls to their rude customer service hasnt been productive. They said they wont listen to me till I pay for all the months of service I never got.

I honestly regret having sign up for this mess. I want to terminate and I want all my money back.

I been with u now for God few months and I had nothing but problems with internet I'm not getting the great service I pay for it discounts from everything I gone through settings with it's ok that many times now I had enough I get a phone call saying cause I am leaving u u giving me a large bill which is unfair considering I don't really get the greatest services anyways and I have valid reason why I am leaving if I didn't have the problems I wouldn't have to go else where further inquires my number is [protected]

I spoke to someone about joining italk they was happy for me to do so but when my box didant turn up I rang them to c were it was they told me I couldn't go with them as they recon I got 2lines in my house but I haven't and they would not refund me I rang my supplier and they told me they only got one line in for me can u help I want a refund
Or I want to swop to italk thanks

IT261154

after joining the company for the promise of high speed broadband at reasonable price i have yet to get any decent reception. initially the router failed to work or only worked intermittently and i have been told this morning that it was only registered as a complaint a month after it was raised, two months after complaining received a new router, the speed of service now fluctuates between 0.3 and 1.48mbs, shockingly slow, dial-up speeds. i was told the engineers will take at least another five days to look at it as a new problem. i was offered compensation of £11.50 for no seervice. this company is a joke i use the internet for study and to keep in touch as i work away from home as well as the usual streaming, etc. this is costing me money and education. i will give you four days to sort it then i will take it further including sueing you for loss of business.

Taking money out of my account Well before the agreed date again fed up of this company doing this leaving me overdrawn they need sorting out or shutting down also the signal goes off now and again yet its supposed to be unlimited fibre also lies on the phone saying they never received payment for July when they did as i paid over the phone scam artists

Taking money from my account which then leaves me over drawn, I phoned and was advised to cancel the direct debit which was also taken the next day which would have been nearly £70, I cancelled the direct debit to then have a futher £35 taken again 2 working days later, All charges, When you phone the staff are rude and say a manager will call back and they never do, I wish i have never left my last supplier and i would NOT recommend ITalk to anyone, I cant afford to pay these payments and i am now left in a mess with my landlord, Shocking service. I would like the charges refunded this has left me in a mess financialy.

I am a new customer with italk after many delays of the router and phone line being fixed and finding out my connection speed it below what i wanted i have try to cancel my account but told there would be a cancellation fee to be paid due to me being just outside the cooling off period due to circumstances out off my control. To say i am very unhappy with the service of italk is a understatement. I gave italk the benefit of the doubt and being proved very wrong. I want to cancel my account.

Beware! Beware! Beware!

Account it235744

After three late payments of no more than 1-2 weeks due to my account being stung by another company so moving monies to another account for security and paying by card and bringing account up to date they we were told they wouldn't be reconnecting and only the reconnection team could do that but the likelihood would be it doesn't happen at all however they still were going for the debits of my account. After many attempts over the course of the last 2 - 3 months and finally getting to speak to a manager we were told by the very cheeky manager to "find another provider because we won't be supplying your service" to which I replied then stop trying to debit my account this was not non payment of the account but late payment and not late by much and the reasons for this were explained in great detail, to which she then replied in a very matter of fact and obnoxious manner "no we will not stop debits on the account for the duration of the contract" I responded with so you will continue to take monthly debits from my account for a service you refuse to provide, then i'm contacting the ombudsman and since then they have taken another £180 and to be clear throughout this whole process I was looking for a resolve and to continue with the service as actually unlike many complainants when the service was active it was in fact a good one however I feel i'm left with no option and have contacted the ombudsman that resulted them and will now contact the company requesting the documentation needed to see this complaint through which i'm afraid is where we are at right now but wanted anyone looking at this company to know how they operate and avoid at all costs they are charlatans in my very experienced opinion. Beware!

I have only just joined up with them and I have had nothing but issues with my broadband. It's never worked from day one. I have constant buffering and internet keeps on disconnecting every 2 mins . I have complained anfmd problem hasnt been resolved and now i choose to join another providers they want to charge me money for termination.
When in fact they are the ones who are a very bad broadband provider and who are not providing a good service. Don't go with this provider

This company are an utter joke the king of a super fast broadband fibre it's not my connection is very slow at times then when you quit for a query this place they turn around and say or services fine getting trying to text and it checks that you can't actually physically do then when you phone them back and tell him that you're without service the preview promises that always take money off your bill the don't we actually had money on he also when you leave them you pay you whatever you're all they still take money out your account and months later just be very wary as when you phone a customer service to give you orders sales spiel make out letter getting a good deal in the engine off your best off see my own provider don't touch these with a barge pole

Acc 2565441 stephen hawes broadband only worked for 10 days since installation and spoke to you on various times I authorise mrs c gifford dob 7-9-46 to speak on my behalf regarding my account her number is [protected] I think its the router but have rang many times and still not fixed problem. We need this fixed asap as ive been paying for no service

Had italk about 3 months now, goes off multiple times of the day rang to be told to take the front off the phone line with a screw driver and put it in test socket.. still no difference. Done all the resets, phone doesn't even connect to WiFi from 3-4 meters away from the router absolute rubbish! Rang again to be told to buy a WiFi booster ! Italk don't seem to be interested.. why should I pay for a service that I can't even use properly had sky previous I could go outside my house and still have WiFi signal, I'm sure the whole point of having WiFi is to connect wirelessly around your home. Also they took money from my bank account unauthorised too absolutely shocking company, should not be able to carry on trading in my opinion!

I joined italk on the 1st may 2018. My broadband has never worked properly since day one it goes down everyday sometimes all day.. The land line is orriffic you cant hear people properly or we get cut off. Then they want to charge 79 pound for openreach they say came out by mistake when infact italk told them to come out and run a second line down the side of exsiting one. Now we are paying for 2 landlines 2 broadbands.

I have tried to contact customer services at italk since February. I have sent dozens of urgent emails - all of which have been completely ignored. I got so frustrated I cancelled my direct debit with my bank and went with another provider. However since cancelling the direct debit italk have continuously tried to take money from my bank account even though I stated in my email correspondence that I am cancelling my broadband with them. I tried to contact them to pay a months payment with my debit card and could not get to speak to anyone, I spent a whole hour waiting for their customer services to answer the phone which was costing me money!

They don't seem to have an automated payment system in place. I am fed up trying to contact them and am reporting them to the Financial Ombudsman as they have tried to take ~£480 out of my bank account yesterday. I am disgusted with them purely for the fact that they do not seem to have a customer service or if they do they are impossible to get hold off. I have a trail of emails all marked urgent from February up until May and not one of them has been answered.