I booked a flight from Toronto to Cancun for the month of Aug 2025, the price was already jacked up to $916 but anyhow I did go forward with booking. My credit was accepted and there is Pending charge of $916. But after an hour I received an email stating that there is an error on their end and they need etransfer money now. Well, I called and after multiple transfers and hang up, I was able to speak with Ed (last name u/k) extension 22178. He said he will speak with the right person will confirm the status. He called be after 30 mins and mentioned the ticket should be confirmed soon. Well, after the weekend I received another email stating the price has gone up and now the ticket is 1058$ and the previous ticket is not valid. How the hell this happened no one explains and then once I did not provide the etransfer detail they cancelled everything. I still see ending charge on my Card. First ensure the card will not be charged and second I will be requiring the detail what was wrong with the transcation. I will ask Itravel to comepensate me as a customer for this with cash value.
Claimed loss: $400
Desired outcome: Cash Remittance
Confidential Information Hidden: This section contains confidential information visible to verified iTravel2000 representatives only. If you are affiliated with iTravel2000, please claim your business to access these details.