iTravel2000
Reviews and Complaints

The airlines had a weekend seatsale on and Itravel2000's website reflected these prices through the weekend. Instead of booking directly with Westjet or AirCanada we chose to book on Itravel2000. We booked at 6:30pm on Sunday night which was clearly part of the seatsale which lasted until midnight. The transaction went through and then we received an email the following Monday saying they would not honor that price and that we owed another $150 as there had been a price increase when the seat sale ended and when they came into the office the following morning. We feel this was FALSE advertising and that they should have honored the original price until the deadline or clearly state that the prices would only be in effect until THEY closed that day. That way the customer could have booked with the airline directly. When we called and spoke to an agent about the situation they were etremely rude. I will no longer use this site to book our trips and flights as we had in the past.

How do these threads get closed. ? LET IT SNOW ITRAVEL2000

http://forums.redflagdeals.com/itravel2000-let-snow-deal-closes-threads-deleted-posts-itravel2000-employee-960627/

Itravel2000, since we are both bias why don't we leave it to the THIRD PARTY REPORTER: CTV.

THE TECHNICALLITIES ARE FOR YOUR LAWYERS THAT YOU SAVE ON THE BACK OF YOUR EMPLOYEES.

The following thread got closed after a reply of from Itravel2000 how does this happen? Why close it to control the media? If somehow Itravel2000 invested this money to have this closed you guys are even lower than expected.

http://forums.redflagdeals.com/itrav...ws-ctv-959513/

Anyways:

These people were from Quebec...and the reason why they didn't win was because the person that booked it was from Ottawa. Do you think that if your agent had told them that they would have still let the person in Ottawa book?

[B][/You claim the "related information" was on customer's invoice...the gentleman didn't get an invoice...just like I didn't get an invoice.B]

From some remote part of the internet? You HAVE CURRENT AND OLD COMPLAINTS and you STILL run the campaign and YOU STILL don't properly disclose information sending the information in INVOICES AFTERWARDS, IF THAT!. You do wish the things you do to your clients are easily forgotten. That's what companies like Itravel2000 depend on.

Yes I did cover it and I will continue make it known to the public how your company operates until it changes. You will probably find multiple complaints by me now and as long as you operate under that name on the internet regarding your company's service. There is no limit to sharing on the internet. :0)

There are many like links but I didn't know that before I booked with your company and I wish I did. If you have nothing to hide it shouldn't bother you. You shouldn't be closing threads, deleting posts on your pages ect... I've gotten emails thanking me for my postings and sharing my experience. I couldn't have done it without you Itravel, thanks for your contribution.

Anyways...Freedom of speech and I am glad I live in a country that allows it even if your company may be big enough to buy some people's silence I can guarantee you won't buy mine like you attempted to.

@drdrma I am not looking for sympathy from anyone. I am looking to create awareness. This issue is ongoing with me and Itravel2000. I plan on updating their unethical practices as I go. They are currently under review with TICO, BBB and The Ontario Privacy Commissioner. Those guys can only suggest changes to the company and cannot enforce penalties, so we see how well consumers are protected in Ontario. Since they can’t really do anything I have taken it on myself to take the first step. Something must be done so corporations like Itravel2000 cannot continue to take advantage of consumers without consequences.

http://www.ctv.ca/CTVNews/Canada/200...ontest_080712/

"the lead booker"...disclosure disclosure...so do you think the people that live in Quebec would have just called in and booked the trips themselves if this peice of information was disclosed?

NO INVOICE FOR THE OTHER TRAVELLERS...WHAT A COINCIDENCE

[CTV.ca News Staff

Date: Wed. Mar. 12 2008 10:17 PM ET

A group of travellers from Quebec say they're disappointed that an online travel agency won't pick up the tab for their vacations.

Dave and Pete Conlin believed they were winners in itravel2000.com's "Let it Snow" promotion after booking their vacation to Cuba. But the company says they've got it wrong and they're not winners because of a technicality.

The promotion -- which ran last year -- gave tens of thousands of itravel2000 customers the chance to win a qualifying vacation package if it snowed 12.7 centimetres or more on January 1, 2008, at four qualifying Canadian airports.

Airports in Alberta, Ontario, and Atlantic Canada were out of luck when New Year's Day snowfall in those locations fell short. But Quebec was a different story.

"Environment Canada reported and EarthSat officially confirmed that 14.8 centimetres fell at Pierre Elliott Trudeau International Airport in Montreal during the measurable timeframe on January 1st, 2008, qualifying all passengers who booked their vacation with itravel2000 under the terms and conditions of the 'Let It Snow promotion, '" itravel2000.com said in a press release in January.

The Conlins live in Gatineau, Que. and began to celebrate.

"We thought we'd won. How could we not? We're in Quebec, " said Dave Conlin. ...

Re: Disclosure, false advertisement, unfair business practices

Booked/and took money August 27th Invoice is printed and sent on September 28th

False ADvertising-Lowest Price Guarantee(Anil k) could not match price that redtag had to offer at the time of booking/in recording)

Price Drop Protection- Does not disclose/misleading from reasonable person's understanding. full terms and conditions.

Public's usual undertanding of Price protection is that the company will protection against the price drop of competitors (hence no shopping around or waiting) not their own prices:

The public's understanding should overule the Corporation's lawyer's intentional deception of the public.

Legitamate Price drop Protection Programs:

http://www.bestbuy.ca/en-CA/help/what-is-your-lowest-price-guarantee/hc1001.aspx
http://www.futureshop.ca/en-ca/help/our-lowest-price-guarantee/hc80.aspx
http://www.expedia.com/daily/highlights/best-rate-guarantee/default.asp
http://www.hotels.com/customer_care/pillar/price_guarantee.html
http://www.pcguide.com/buy/ven/eval/priceProtection-c.html
http://www.priceprotectr.com/
Please see definitions:

http://www.wisegeek.com/what-is-a-price-protection-guarantee.htm
A price protection guarantee extends assurances to a consumer that upon buying an item, if the customer finds the same item cheaper from another vendor, the original seller will match the price by refunding the difference to the buyer. Some vendors advertise an even greater offer, such as a “115% price protection guarantee, ” indicating they will refund the difference plus 15% to give the customer an even deeper discount. A time restraint of 30 days is typical, and other conditions apply which can vary among retailers.

Full terms and conditions link is on the invoice which was printed a month after the date of booking and after I called numerous times for invoice.

ITravel2000 cancelled after already agreeing to retain reservation to save the cost of$150.00 reimbursement knowing they could sell the trip for more.

Other Links I found on ITravel2000

http://www.flyfromcanada.com/cannot-...-comments.html

http://www.tripadvisor.com/ShowTopic..._Republic.html

http://huecolor.com/search.php?qq=It...tection%20scam

http://www.xomreviews.com/itravel2000.com

http://forums.redflagdeals.com/itrav...n-scam-817824/

http://forums.redflagdeals.com/itravel-2000-price-drop-protection-scam-817824/

We got into our hotel lobby at about 7:30 pm, on the evening of January 19th, 2009.The smell of sewer was overwhelmingly strong. We got into our rooms which were not near the main building, thank goodness! The first thing we did in the morning is hit the beach..Since the hotel is known for some of the best snorkeling from the beach in the region, its the reason we decided on going there...
While waiting for our group to all show up that morning, I was taking pictures and enjoying the beautiful scenery and sunshine.I observed the jewel colored waters turn murky and caught it in my pictures.It was very disturbing to watch, because there were already people out snorkeling while this was happening.
No one from the Hotel staff came out to inform anyone about raw sewage being pumped into the ocean, and there was no signs, flags or warnings anywhere about it happening either.The only way we found out was from some other vacationers, who came down to the beach to warn us to stay out of the water.I observed 4 very upset swimmers walking up to the main hotel, and knew they were the ones who had to swim through the sewer to get back to shore.I know how I felt and I did not into the water, it was discusting!
No-one from the staff we talked to could explain why it happened other than it had to be done, so sorry.I do understand that this is the way its done, but late at night and when the tide is going out would be proper procedure.To do it at 10:30 am with so many people on the beach and in the water, with the tide coming in, was gross mismanagement to the max..
I did not go down to the beach again until the 25th, the weather was rainy and very windy so no snorkeling until our last full day there...I did manage to get 2 hours of pleasure snorkeling out of a whole week there.Even when the weather would have permitted us to go in the thought of swimming in an area where sewer in being dumped at any time made it unappealing and am very disappointed that my holidays were ruined, in this way.
This region could really be a great vacation spot but the level of safe clean beaches was very upsetting.Quite a few of my family have been to this resort in the past few years and recommended this trip to me .
They were very upset at how the level of service and accommadations
have slipped in just one year.Unless it improves I will not go back, thats for sure!

After desideding to get married out of the country and talking to an itravel2000 sales rep in Toronto (Martino), we desided to book our group package. From that first phone call it became evident he would tell us exactly what we wanted to hear then just hang up, and never follow through with his work. He would not send bills in mail, would constantly raise and change prices higher and higher every time we called. For every guest who was booking, our fixed group rate was different. One of our guest was charged double and had her VISA unauterized billed. These people are crooks.

We demanded to deal with his supervisor, which we thought, 'finnally things will be solved'. They were not, Carolyn was just as bad. She would not solve any problems and although plecating us by telling us, he was almost fired... is was all lipservice, she proceeded to over change the other guest that called. When we called to try to pay, she would say 'i have no idea how much your trip is. I'll ask, and call you right back." Then she would never call back. You'd have to call again, and it would be the same response, and no call back. Over and over. Either thay have NO IDEA, or NO DESIRE to do their jobs, or this is a stall tactic. Four of our guests were stalled so they could not get the 'let is snow promotion'. But even after this promotion was no longer available, the same problem still persisted. Promises of sending bills by mail and itineraries, promotional reinbursments, but never recieving them. Even ater repeatedly DEMANDING them, we never recieve them. We would fax medical papers, and they would somehow not get them. We would have to constantly refax. Dealing with them is a nightmare. I suggest no one book any group packages. I hope they don't do this with all their customers. We still have not gotten everthing resolved, and they just keep hoping with will give up. They have begun to screen their calls, so as not to assist us. We have to use naighbours phone to get through, or call other agents and have them send our call through. It is rediculous and no way to conduct business. These people are not trainned. They are children. Heaven forbid that we have any troubles during our stay, I'm sure we will be stranded there.

Initially, my boyfriend and I booked Hotel Sandos Caracol but decided to change to a different one after a fire burned down 2 of the bars. As soon as we found out about the fire, we contacted our agent, which took us forever to get a hold of. When we finally reached her, we expressed our concerns about the hotel.

Surprisingly, she was clueless about it. So, we just asked her if we could change our hotel and she was okay with it. She verbally informed us that there will be an additional charge of $300 for the new hotel - w/c was okay. Weeks later, my boyfriend got his credit card statement and found out that they charged us $400. We, again, tried calling itravel, left messages and sent emails, no replies. The agent called back and said that she made a mistake and was supposed to be $400 for real - she didn't bother apologizing at all!

Anyways, to make the long story short, I called the head office and wanted to speak to a Manager and complain about how unprofessional our agent was. The receptionist put me through to the manager of Customer Service, but unfortunately, I had to leave messages.

To this day, I have not heard back from anyone at itravel. This is very sad and disappointing.

They are not professional from the operator to the manager. They may have 100 people waiting to take calls, but how many will treat customers well?

A copy of email to iTravel2000:

Dear Mary, Public Relations at ITravel2000,

I am writing to express my deep concerns with the vacation that I took last December through ITravel2000. I hope that you will take the time to review my concerns carefully, as I think that they are important and not only represent my own story but should also serve as a warning to other visitors.

I arrived at the hotel Marea del Portillo on December 14th, 2006. This was my third visit to the hotel in the past couple of years and I have always found my stay here relaxing, enjoyable, and comfortable. I was therefore looking forward to the same experience on my week-long stay at the hotel. However, on December 15th, 2006 all of this changed. Between 4 o’clock and 5 o’clock in the afternoon my digital camera was stolen from my room. This could only have happened either in the 10 minutes I was gone from my room during this period or in the time it took me to have a shower, during which I would not have heard someone enter my room. The loss of my camera is of course extremely upsetting, but my concerns extend beyond this material loss.

I believe that the theft of my camera is indicative of a greater problem at the hotel. During my stay I heard of several other thefts that had happened around the same time, leading me to believe that my story is not an isolated occurrence. The direct possibility that the theft of my camera occurred while I was in the room is a truly scary thought. The only people who could have gained access to my room would be those who could by-pass the electronic key card system. Adding to this, I was shocked when I found that the electronic key to my room 217 also opened room 215. This realization made me realize that the sense of security offered by the electronic key cards was absolutely false. All of these realities points to an obvious lack of security in the hotel which needs to be addressed immediately.

I also have serious concerns with the way that hotel management responded to my report of theft. I immediately notified hotel management, in particular Julio Naranjo, about what had happened. After asking many questions (some of which were definitely not important or relevant), he said that he would change the codes on my room and also check the records for the electronic key cards. I never heard back about the results of this investigation. The police were called in and I spent several hours compiling a police report. The management did not seem overly concerned with the theft of my camera or with the obvious general security problems at the hotel. I spent much of my vacation inquiring about the status of the investigation. This obviously affected the amount of time that I could spend enjoying the vacation I was supposed to be having. The person in charge of public relations at the hotel, Alvares Naranjo, would repeat again and again that she would have to wait until the police report was completed to take any further actions. I was also promised a copy of this report, which I have, unsurprisingly, not received. Mrs. Navajo did not seem overly concerned or willing to take the necessary steps to address my problems.
To this day I have not heard back from the hotel in regards to my camera or my security concerns. I am attaching a letter that I sent to the address given to me by one of the hotel’s managers, Julio Naranjo, which was returned because of an incorrect e-mail address. I am myself a manager at a hotel in Canada and I know that this is not the appropriate or responsible way of dealing with customers. I feel that hotel management is ignoring my concerns, and by doing so has shown disregard not only for my own safety and security but also that of other guests. It is sad and disappointing that my vacation at a place I knew and trusted was ruined both by the actual theft as well as the lack of concern shown to me by hotel management. The Marea del Portillo hotel has lost my respect and appreciation, and I will certainly inform other travelers about my story. I would very much appreciate any help that you could offer in resolving these issues, any further steps I can take, or any other input you may offer.

Sincerely,
Danuta Piekarzewski

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to
connect successfully to the destination mail server.

[protected]@marea.co.cu
[protected]@marea.co.cu

From: Danuta P
To: [protected]@marea.co.cu
Cc: [protected]@marea.co.cu
Subject: Stolen camera
Sent: December 28, 2006 9:31:49 PM
Dear Julio Naranjo,

I am writing because it has been a week since I departed from your hotel. As you are already aware, during my stay here my digital camera was stolen from my locked room, an occurrence that is simply unacceptable. I spoke with you about making reparations, and you told me that this would happen once the police report was completed. It has now been a week and I have not heard back from you, which is also unacceptable. If you need more information about the camera I can pass it along with an acquaintance who is arriving on January 4th, 2007.

Thefts in a hotel leave visitors with an extremely negative impression of the hotel. I know for a fact from speaking to people that the theft of my camera was not an isolated occurrence at the hotel during this time. I recommend that you seriously look into the more general problem of theft, as this would no doubt have an impact on whether or not people choose to visit your hotel if they were to be made aware of this.
I am awaiting your prompt reply in this matter as we discussed while I was staying at the hotel or I will be forced to consult others about what further steps to take. Please send your reply to [protected]@toronto.ca.

Sincerely,
Danuta Piekarzewski