iTravel2000
Reviews and Complaints

I called on booking two groups on Thursday oct 13 to hotel villas playa samara costa rica 5 for thursday nov 17 and 4 for nov 18 flight with air canada for 974.00 was told it was unavailable only a flight with sunwing was available 1420 and she could give me a 3 person in room for 1310. this was still too expensive. so there were no other all inclusive going to costa rica for those dates we then called back to book a different resort which took from 930 am to 6 pm to finish the booking. It has today Oct 17/16 now magically reappeared for 974. Again i feel mislead by your company and would very much like to have this changed back to where we a group wanted to go in the first place I've been told we'd lose 50 % of our money to switch but this shouldn't be because its the same flight # dates and times and the place we asked for reservations in the beginning

My husband and I ensured to call in a couple of weeks before the delayed honeymoon trip and we talked to a customer service representative from Itravel2000 regarding a week long vacation package from Toronto to Dominican Republic. We already made the payments over the phone for both the plane and all-inclusive stay. However, when we called in to remind them to send our tickets - the representative said that ONLY one plane ticket was issued and that only one of us could go for the full 7 days that we BOTH paid for. Their best offer was for one of us to go on time on a Friday, and the other partner to go on Monday for our own honeymoon. There was no way we would go on the honeymoon without each other for even a day! No one bothered to call prior to this conversation, no emails - nothing, we only found out when we called in to remind them to send the tickets to us closer to the date. Needless, to say HORRIBLE, HORRIBLE, SUPER HORRENDOUS experience. NEVER booked/booking with them again!

Though the prices are competitive and it's nice to use Petro-Points, BE VERY CAREFUL when booking through this company. I booked a Sunwing trip to Cancun through itravel2000. A week before my vacation, I read multiple very bad reviews about the hotel I had booked. I was hoping to make a simple change to a different resort (same flight, same dates, no other changes). However, they were not understanding and would not make ANY changes to the reservation. I was told by Sunwing that if I had booked directly with them, they would be able to help me but itravel2000 has strict policies. Save the trouble and avoid this company as the middle man!

I checked WestJet's rates from Ottawa to Vancouver for September 4-9 and then called Holly Fisher at Itravel 2000 to see if she could match it plus honour WestJet's policies regarding refund or changes. She said "YES". I should mention that I have booked trips down south (Mexico/Dominican Republic) for the past 3 or more years and in this case wanted to give my business to Itravel 2000 (I also purchased cancellation insurance at an extra cost).

As it happened my sister in Winnipeg with whom I was sharing hotel accommodation became unfit to travel--she has a broken ankle. When I emailed Holly to explain the circumstances and that in view of now having to bear on my own the $150.00 per night hotel rate (6 nights) at the Ocean Promenade in White Rock, B.C., could I change the date to September 5-9, she called me to say "NO". Her explanation was that to get the cheapest WestJet rate at the time of booking (the rate has since gone down which is guaranteed by WestJet to match if price falls), she had to go through a "CO-ORDINATOR" who refused to honour any of WestJet's policies--CONTRARY TO WHICH SHE ASSURED ME ITRAVEL 2000 WOULD. WHY THE NEED FOR A CO-ORDINATOR WHEN I FOUND THE PRICE ON MY OWN ON THE INTERNET?

I called WestJet to explain and they took down full notes and advised me to call the Itavel 2000 supervisor and ask for a tape of our conversation wherein Holly assured me WestJet's policies would be honoured, on which strength I made the booking. I did so and instead of the supervisor calling me back and verifying the taped assurance, Holly called me back and reiterated that my only option was to lose the entire $813.00 plus travel insurance of $56.00 and then fight with the insurance company for reimbursement! Really!

I called WestJet back and explained all of this and in 5 minutes they took over my booking and made the change requested, and did not charge a change fee for doing so. My respect for Westjet soared; my respect for Itravel 200 has gone.

The lesson here is that you cannot trust what Itravel 2000's agents promise.

Price drop protection is a scam. I booked early because of their heavily advertised price drop protection, 10 days later, the identical trip package dropped $300!

Of course itravel2000.com did not issue me a refund, nor did they let me cancel my booking so I could re-book at the cheaper rate. They claimed although it is the same vacation package, the flights are not at the same times therefore they cannot refund the difference.

Tell you what, I've booked with them before in the past, but this time is the last.

Originally, Itravel issued a wrong invoice on Dec 11, 2013
Cancun (CUN) 21-Feb-14 12:00 PM Toronto Pearson (YYZ) 22-Feb-14 04:45 PM TS 00521
How can a direct flight from Cancun to Toronto take 28 hrs:45 min?

The whole reason I chose this flight was becasue I saw the landing time in Toronto is 4:25pm on Feb.22 and therefore would leave Cancun at about 12pm that same day. Not the day before!

Simple typo on iTravel's part leads me to shorten my full paid vacation from 7 to 6 days.

After 43 days, I received a letter called non-negotiable Flight time change:
21 FEB CUN 12:00 YYZ 16:45

My family's 7 days vacation has been reduced to 5.5 days Why? I have booked accommodation for 7 days how can my flight be for 5.5 days?
It does not make sense.

Please contact me regarding corrective actions.

I purchased a return ticket from Halifax, NS, Canada to Mumbai, India on 2nd September 2013 for the flight departing on the same day due to a family medical emergency. I called itravel2000.com and an agent Ms. Varsha Sethi attended my call to book the ticket. She said the total charge for the ticket would be $2981.74 which will include some charges that would have to be processed by itravel2000.com in-house, so I was not provided with the actual breakdown of the charges. I had to leave due to an emergency, so I did not stress upon that issue at that time.

Upon reviewing my credit card statement, I saw $2350.74 charged for the ticket and $631 charged as a service fee according a response that I received from itravel2000.com customer service email. Upon registering my experience with itravel2000's facebook page, my post was removed from their page and I received a call from Ms. Mona from itravel2000.com. She said that the invoice is a legal document and that my complaint would be of no use. I did not deny the acceptance of the total charges, but I requested for a breakdown of $631, upon which she tried to explain me about high airport taxes, etc. I told her that I have an e-ticket receipt for $2350.74 and it mentions that it includes all taxes, fees, and carrier surcharges. She avoids the subject and says that the agent Ms. Varsha Sethi only charged me $31-$32 as booking fees, but she did not provide me with an explanation of why the additional $600 were charged. I sent her the e-ticket. I haven't heard from Ms. Mona or itravel2000 since.

Hi Buchta trip with Hetal ( ex 2138 ) back in January and unfortunately I had to cancel due to my grandfathers death I emailed her the day before to cancel mine and my boyfriends trips and went through everything with my insurance company to get my money back and lo and behold she never ended up canceling my trip I'm not sure if she forgot or what happened. I have been waiting since the March 28, 2013 for a note from either Sunwing or I travel and to this day have not received anything therefore I have not received my money back it is a big hoax do not book with Hetal! My insurance company was kind enough to say that we just needed a note stating that we did not show and I told this to hetal and it is been three weeks now and I've not received any note yet and I left her messages through email and voicemail countless times and she has been very unprofessional and has not message to me back. I don't know if she's playing games but i advise all of you never to book with her she's very unprofessional very unorganized and if you have to cancel she will forget so do not book with Hetal if you want a successful trip.

I booked with itravel2000 for the first time and will never do it again. I booked a trip to Las Vegas with 3 other woman. I called a travel agent to book our flight.We told him we wanted a 3 day trip with a reliable airline. When we got to the airport we found out our flight was delayed 7 hours. We also had to pay for our luggage which we were unaware of. We bought tickets that night to see a show so we missed it. We didn't end up getting to our hotel in Vegas until 4:00 am which is 7:00 am our time, so our 3 day trip that we paid for turned to a 2. When we called itravel they were very rude and said it is not their problem. I even asked to speak to a manager and they said there manager was not there. It was a horrible experience and I hope no one makes the mistake we did by choosing itravel2000.

This is the worse travelagency I ver used. Stay away from them! They guaranteed us room with 2 double beds at time of booking and when we got there we got only 1 bed in a room for 2 women and a child. When we called them they told us to enjoy vacation. We filed official complain with them when we came back and they defended themselfs that they never guaranteed the 2 double beds in a room. 2 women in 1 bed and a child does not seem Canadian Standard...We will never use them again.

I booked a trip to Mexico leaving March 15 and specifically to come back March 23 so I can get an extra day ... My flight was changed .. I recieved an email confirmation about the inbound flight and nothing about the outbound flight .. I went to check the flight time in the morning of the day leaving and found out that that flight was changed aswell from 5 pm to 10 am that morning . I called I travel and they told me that it was my resposability to check and yes I understand that so not only did I have to pay 350 to get on the next days flight I also lost a day since they did not let me stay an extra day . I have spoken to various people and all told me that ALL ther managers are ib the middle of important thing asnd could not be pulled away . One of them cofirmed to me that the flight change notification was also send out to the agent I booked with but since she had a day off I never got any call . They kept telling me I missed my flight because I did not check how about the fact that you have to reply to the email and confirm that you recieved the changes and I only replied to on since I only got one.. Buttom line is these people do not want to meet me half way and do anything whatsoever for me .. I travel 2000 is rude, unprefessional and never will I use them again. This is not my first trip and Im very well of how all this works . Do not use them period.

Was overcharged by $20 bucks, talked to 5 different people, on hold for over an hour...ALL FOR $20 bucks, after 2 weeks still not rectified, people on the phone just transferred me around like a hot potatoe...for 20 bucks..really. WILL NEVER BOOK WITH THESE PEOPLE AGAIN, it's not the money, it's the principle.

I booked with ITRAVEL2000, the night before and the price changed (less than half price) and they didn't want to do anything with it, did not refund any thing. Please check some other travel agency's moneyback guarantee if the price go lower: Domestic Flights:
(Example) If you've purchased a Flight at $500 and the base price drops to $250, you can grab that deal and we'll give you $250 Price Drop Protection™ Dollars to spend on future Flight, Hotel, Vacation or Insurance bookings. Your protection per person is unlimited and you can grab a deal up until the time your flight departs.

International Flights:
(Example) If you've purchased a Flight at $500 and the base price drops to $400, you can grab that deal and we'll give you $100 Price Drop Protection™ Dollars to spend on future Flight, Hotel, Vacation or Insurance bookings. Your protection is up to a maximum of $100 per person and you can grab a deal up until the time your flight departs.

Vacation Packages:
(Example) If you've purchased a Vacation at $800 and the total price with taxes per adult drops to $600, you can grab that deal and we'll give you $200 Price Drop Protection™ Dollars to spend on future Flight, Hotel, Vacation or Insurance bookings. Your protection is unlimited. Price Drops on Vacation packages cannot be claimed within 31 days prior to departure.

If ITRAVEL did not refund me for the difference I will not be using their services for any booking in the future

This is my second complaint on same agency. Now the price has dropped $600.00 on the package that I purchased - I tried to claim - no soprry you can't do - you have 30 days before the trip to cliam (my trip leave on March 30 - today is March 1) but the wasy they count the days last day to cliam was Feb 27- too bad sucker fooled you again.

I booked through ITRAVEL2000 website and the price dropped overnight $50. They bluntly charged the price and refuse to do anything about price adjustment, they said the price only dropped by $50 and there is nothing they are going to do about it. I think their advertizing is very fake: "FIGHTING HARD TO SAVE YOU MONEY", instead it should read: "FIGHTING HARD TO GRAB MONEY FROM YOU WITHOUT ANY DELIGENCE TO THE CUSTOMERS"

I will not be booking anymore through ITRAVEL2000,

PEOPLE BEWARE OF THEM AND THEIR CUSTOMER SERVICE

Price Drop Protection on itravel 2000 is just a scam to get the business. I booked 30 days ago at an Adults only facility, I specifically asked about the price protection I was booking early so that we would be able to get an adults only resort. The package I was sold was for a Superior Suite no other accomodation was listed on the site save villas with private pools - that I did not want. Within 3 weeks the package droped in price by $150 per person, when I applied for the price drop protection I was told that this was only for the Deluxe suites, the difference being only slightly larger in size - I was never even told about the deluxe suites - so now one can book 40 days out before the departure date and get a larger suite for $150 less - I will never book with this organization again - fraud artists of the highest order.

On October 25, 2011 I booked a week long vacation for Dec 27-Jan 3 with iTravel2000 to Mexico. I received notification of a change in flight times Nov. 4, and my itinerary was electronically sent Nov.10. On it was information about printing off my e-tickets 7-10 days in advance. I printed the ticket on Dec. 20 and anticipated my vacation. At 6pm on Dec.22 I received an e-mail from iTravel2000 that my trip was cancelled. I have a narrow window for my vacations and asked if they could re-book in that time period. The earliest was Jan 13. The Tour operator Thomas Cook Travel said that the flight schedule on that particular day was cancelled Nov. 11, and that they had notified iTravel2000 at that time. One representative at iTravel2000 claimed they sent out a notification, and when pushed on this, said i should call back. Another claimed they just received the cancellation notice. Needless to say, I was not able to take my trip, and my travel companion, (who wisely booked with another company), had to spend time in Mexico by herself. I hope others will avoid this company, as they did not even bother to offer some type of compensation for their error.

I booked a trip with itravel2000's "Price Protection Guarantee". Then a few days later the trip went down by $170 per person. When I called itravel2000 for my refund I was told that I did not quatlify for it because the hotel was booked, even though they had advertised it. In the guarantee clause it states same room type, same meal plan, same flight, same hotel, same date; no where does it say subject to availability. I tried to get the logic behind the availibility because why do I care if there is availability, I already have a room. They make it impossible to receive complaints, they don't publish thier email addresses - only one for customer service for people who have already done their trip. I mailed a letter and emailed the customer service twice and have never received a response. I will never book through itravel2000 again. And I travel a lot!

I booked a return ticket to Panama City for a friend and because I was paying with my own credit card, I was forced to deal with a live travel agent over the phone. I had sent detailed written (and accurate) information and spelled out my friend's name very carefully over the phone when dealing with the agent. Itravel2000 sent me the itinerary by email two days afterwards, with my friend's name misspelled. The same day I left a voice mail in the agent's mail box and followed up with an email to him and to [protected]@itravel2000.com
Three days later, no response. After three days, I called and I was told that the mistake could not be fixed and that the could not guarantee that my friend would be allowed on the plane. $1000 out the window because G. Alfaro, agent at itravel.com mispelled the name on the e-ticket. This is completely unacceptable. if you read this NEVER BUY anything at all from itravel2000.com

Customer care is non existent at itravel2000.com

The bottom line with itravel2000 is if the don’t deliver what they promise, and bill you otherwise, is it really a deal; or bait and switch?

When you look on their website (Toronto) you will not find the names of managers, or persons you can resolve complaints with. Your complaint just goes to customer service. They report having over 100 agents; good luck with the follow-up. Consequently, I emailed EVERYONE posted on their website, multiple times, and I am no closer to resolution. I am drafting a formal complaint with the Toronto Metropolitan Police, Fraud Squad, TICO, VISA, and the Ministry of Consumer Services. Ultimately we may end up in small claims court; itravel2000 could be renamed to itravel-to-court-2011.

If I knew now, what I didn’t know then, I would have booked with another travel agency.

Sincerely,

James Harris