Japan Tobacco International [JTI]
Reviews and Complaints

i have just opened a pack of 20 sterling kingsize cigarettes and there was only 19 in the pack. i feel this is fraud as it does not state on the pack that they have reduced the quantity.

I bought a packet of ten Sterling Superking from my local newsagents, one snapped in my bag, as I pulled the broken end away, I saw something white, I pulled at it and found a long piece of string.
I feel this is definitely dangerous and completely disgusting.

I have been smoking Sterling super kings for a very long time, I now realise that there are only 19 in a pack but not one shop keeper has ever said that this is so.
I find that they go out very often so I'm afraid that I will now change my brand.

I have been smoking sterling for a long while and only just realised you only get 19 in a pack. The shopping keeper Had no problem when I ask for 20 sterling and charging me 7 pound 12 pence want a rip of no longer a sterling smoker

I have been buying Stirling super kings for some time now and am disgusted at the 19 per pack we are now being expected to take. No warning. Nowhere on the pack does it state 19 instead of 20. I will definitely be changing brand in future.

Typical rip off company prices go up and just 19 ### now instead of 20 in a pack well I got news for you bunch of tight fists I won't buy any that have been reduced in size from 20 cigarette's to just 19 once again your trying to screw us so screw you!.

I have just brought, . Sterling super kings from Tesco when I got home only 19 in each packet

Well you don't expect to find 19 Cigarettes, instead of your normal 20.
You expect to get what you paid for.

I just purchased a 20 pkt of Sterling fresh today. Opened it to find one missing. 19 cigarettes. Not acceptable. There dear enough.

I am so sorry to be leaving such negative feed bcd I have been a customer of yours for a lng number of years, never buying another brand, I was quite shocked and disappointed to find the majority of the 20 cigarettes I bought were so loosely made they were actually unsmokable!
I bought these in asda in Hartlepool Marina 28/01/12

I have been smoking Sterling superking menthol cigarettes and have just noticed that instead of packet of 20 I've been getting 19
can someone tell me why the prices have not gone down, this is scandal, I feel that i have been taken for a ride.

I bought 2 packs of cigarretes that we're meant to have 20
### in them and there was only 19 in the packets

Bought three packs of 20 at separate times and only got 19 so can someone please tell me what went wrong with thanks from Linda.

took 5 seconds in a search mode.

Mayfair UK Phone Number

+[protected]

i have smoked sterling red superkings for nearly ten years now recently i have bin purchasing pks of 10/20 only to find that they seem to be going out as if smoking a roll up i am very dissapointed as i have never had any problems with your ciggarette before can you help me in my quiery thanks

I have just brought a pack of 20 sterling, I opened the pack to notice the pack was not full. I have take. Pictures as there was a cigarette missing. When your paying the price of them you expect to get the amount your paying for?

I've got a few ideas about why there are now only 19 per pack but no facts to back them up. But the budget end of the market is very competitive, and a price rise to over £7 a packet or losing one coffin nail to keep them below that price was a choice for the manufacturers and their retailers to make. You're still getting what you pay for, it's just that you're now paying for nineteen instead of twenty per pack. Advertising the change isn't in the manufacturers interest as it costs them money and could drive business away to other budget brands. As their customers are addicts needing a fix they likely decided most wouldn't make any fuss.

Regarding the need to re-light, it's a mandatory safety feature on all cigs sold in the UK (possibly the EU as well). The only ones you'll now get in the UK which keep burning whilst unattended and causing fires are the uncontrolled and illegal under the counter brands which can also be a lot more toxic as well. Don't forget that apart from all those who have burnt to death whilst smoking in bed the old type also caused the horrific Kings Cross tube fire and the grandstand fire at Bradford football club, so it's an excellent thing for the sake of a minor inconvenience.

Hi I bought (what was meant 2 be 10 sterling superkings) n only 9 were in the pack? is there an address or phone number i can contact?

I have been smokin these ### for yes and recently i have found they wont light right due to this i will not be buyin this brand again

i have been buying sterling superkings for a long time they keep going out and i have to relight them a lot of my friends and family have the same problem

I too have only just realised this bought 20 ### from tesco so overpriced as no price on packet there and only got 19. It's disgusting that there isn't anything on item to make us aware if smaller packet size just a tiny 19 on corner of the side it's pathetic! Why have u dun this btw?

I.ve been buying sterling super kings for years to I found after two weeks the 20 sterling I ask the shop keeper for only contain19 cigs i was not told or warned of the change and feel cheated so i will no longer be buying from this decietfull company again.

I have been smoking sterling menthol for the last 4 years and I buy 100 a week and it happened a few times now where I only receive 19 ### in my box instead of 20 and it needs sorting out Cu's I pay for 20 I expect to receive 20 in my box

myself and my husband buy this brand and they keep going out which is really annoying this has gone on for a long time now this brand should be checked

I have just bought some sterling ### and every time I buy hem I get big wooden stalks in them I have just got 1 agen that's about a inch and half long I am not happy at all and would like a reply about it asap

I think it is real bad the the sterling menthol superking have went from being 20 in a pack to 19 I think u are robbing us now becouse they still have the price of a 20 pack

I have been a loyal consumer of Sterling Cigarettes and so has my mother. But for the past couple of weeks I've been purchasing our cigarettes (20 packs) to discover they only have 19 in them. I'm extremely disappointed about this. I would like something done about this. I smoke menthol my mum smokes sterling red.

Just lit this and looked at it and its destroyed in ink! Like are they not checked before being put into the boxes?

I purchased a box of Sterling Fresh Taste cigarettes from my local Morrisons supermarket. I took out the first cigarette and there wasn't a mint capsule inside the filter. This is unsatisfactory as I only buy this brand because of the menthol capsule. I would like to contact the cigarette company (Sterling) to make a formal complaint as I feel I've brought a faulty product. Can anyone advise me on how to do so or get their information? Thankyou.

Please contact me at Tan_P@hotmail.co.uk

I noticed the number of cigarettes in a packet of sterling had went down from 20 to 19. Yesterday I purchased 2 packs from my local shop to come home and find only 18 in each I let it be but today the same happened I bought 1 pack to come home and find 18 again. Im paying the same price which I shouldn't be as I'm not receiving the correct amount in my packet. I would like an explanation for this asap. Could you contact me via email caitlinneilly12@outlook.com

In some parts of Europe (?), a cigarette is called "a ###" but I really think that you are trying to see what kind of reaction you can get from saying '### and 'butt' over and over.

I hate to be the bearer of news you won't like but its not the cigarettes, its the paper. All tobacco companies were forced to go to a FSC paper. It means the cigarettes wont burn if someone leaves them unattended. If you arent taking a drag every 10 to 15 seconds it will go out. Its stupid but a common standard practice with all brands now.

I have been smoking Mayfair for a good number of years now but the last few sleeves ive purchased there have been 16 17 in instead of 20 also the cigs are really baggy and not full enough

45 the croft glasshoughton Castleford wf10 4dq

I found a massive stork in your product I brought from a shop in my local area...I payed my money for believing it would 5 star rated ... I'm not a happy customer!

I have for some forien objects in my tobacco again after about a year of enjoying it with out coming across anything suspect, please can you take a look just for my peace of mind. Kind regards, Mr D M Elliott.

No clic in 18 out of 20 of my cigarettes not acceptable the are not cheap. Please explain
Iisa.me@hotmail.co.uk

Mayfair king size are my regular brand. The pack I currently have are defective. The filters come away as I take a cigarette out of the packet.

Brought a multipack of sterling kinsize red on 19th July & every single pack has multiple cigarettes with tobacco missing- leaving a empty cigarette filter & paper
This is a disgrace considering how much there are
Out of 100 I've probably on got nearly 40 that's any good to smoke
Please contact me asap

No capsules in 10 out of 20

Having bought these cigarettes as a first choice ever since they came out, I am disgusted in the quality; mainly that the heads keep falling off of the cigarettes and has caused considerable damage to my suite and to my carpet in my living room. I am now smoking another brand and these are fine but I did prefer the original Sterling Superkings Menthol which tasted better and were better quality!

what on earth has happened with sterling cigarettes they keep going out what are you doing about it. Im glad to see im not the only one that has noticed the recent poor quality!

its the new regulations From 17 November, a new EU directive will require cigarettes to meet a reduced ignition propensity (RIP) requirement. They will be manufactured to be self-extinguishable, to reduce the chance that they should set fire to sofas, beds and other combustible materials... hope this helps

ive been smoking sterling superkings for a few years now but thinking of changing brands as they go out all the time. ive just had to relite my last ciggy twice, feels like im smoking roll ups it really aint good enough

I have been smoking your brand sterling for long time.since u changed the packaging from red to blue your quality has gone down it either burn to fast or goes off by it self i will no longer buy any off your brands as i see u have received so many complaints and nothing has been done.my email is saski.valli@gmail.com i should received some kind compensation

I love them and the aroma is awesome. It has a great sense of Ethan to it and makes it vapelicious

Out of the last 200 carton of cigarettes i have just had 7 out of 10 packets only had 19 and this is not the first time this has happened this has happened about 5 or 6 times now.
Now this company must put millions of packets together how many more are like this

i think they r using a cheaper tabaco yes mine keep going out and they spit like sparkerlers

Yeah i dont work for them. i just was forced to quit smoking weed after 18 yrs of growing and i like their products. They arent marketed to get you high but if you have a void in yoir life of sitting down rolling up and blazing then this sure will fill it. Ive only tried the panama gold, bahli bubble, blueberry, and the solid o.p.n and enjoyed them all. There are some products i definitely wouldnt order but others i would order again. And as far as not being able to call i have a direct customer service number that a human answers and it didnt take alot of searching to find so u must be an idiot. Not to mention you threw away close to 300$ out of ignorance. If u cant smoke weed and dont want holes in ur brain from spice and its ### synthetic jwh-018 then this ia for you. Just dont expect to get high cause thats not the ppint.

me and my wife have been having the same trouble of them going out WHAT HAVE THEY CHANGED IN THE BRAND MIXTURE have sent some of the cigs back that went out back to jt international so will let you know the response if any ... keep smocking there never stop us lol

i have found in the last few months that my cigs are not staying alight what is happening i only smoke sterling red have tried both king size and super kings and the same thing happens plz sort it dont want to try another brand but if i must then will thank you . email ...carolebuxton@hotmail.co.uk

Quit smoking! Maybe its a sign that you shouldnt be doing it?

hi i have been buyin sterlin superking for many years now
but recently the cigs keep going out im buying them for shell petrol stasions and tesco and asda but the same problems happen dont understand this
it is a problem as i drive a lot and keep havein to relight my cig
the bar code no is as follows [protected]
could you get back to me to sort this problem out all ill have to change my brand
thank you my email is as follows
bmw316iblack@hotmail.com

Hello I have been buying your ### for years everything was ok. But in the last few weeks they have been going out while smoking them. I can't understand this. Could you tell me the reason or is their a fault.
You can email me at neilberry1978@yahoo.co.uk
Thank you for your time

Ive smoked sterling kingsize for some 2 years now and the packet i got today tasted like there was something wrong with the cigarette, also last week i bought a 20pkt of the red sterling and found plastic in my cigarette, i dont know how to get in touch with the company to complain properly does anyone have any info on how to complain to the company?