JC Penney
Reviews and Complaints

Just a quick situation that needs to be addressed. Our daughter is handicapped and no where could we get through the main aisles of the store easily. No wheel chair nor double strollers for parents could easily get through the store. Now I understand the actual sections/departments of the store have racks close together, as expected. Every corner of the store where the main tiled aisle walkways are are full of odds and ends. There is no need be of that many end caps. This is a major fire hazzard, I could not even walk side by side with my husband that is how packed the Port Charlotte FL location is. This store is absolutely not handicap friendly and I am prepared to bring this to higher authorities if need be. The doors to get into the stoor do not support the handicap as well. I am extremely dissapointed that JCP does not support the handicap. Has two doors to get into the bathroom which too are not handicap friendly. We need a major change, if a new Sephora store can be afforded then a handicap update can be as well. The main aisles are the biggest issue and should have a 2 foot clearance each way without abusrd encaps on every inch of the store. This needs to be addressed promptly.

Good day.

On February 18, 2017 I placed an order for a LG washer and dry set at store # 2871. The sales associate was very helpful. She advised me the dryer was on back order and not available for delivery until March 25, 2017. I wasn't thrilled but said ok since my washer and dryer was still working. Well, March 25 came and
FAILURE to deliver as promised
FAILURE to inform of any delay
FAILURE to have common courtesy to follow up on the order
FAILURE to uphold your commitment to customer service from start to finish

I called customer service and the dryer is STILL on back order. On March 24th I happily gave my washer and dryer set to my neighbors daughter so I'm out of a washer and dryer! I'm not pleased.

I visited your salon on Saturday March 25, 2017. I was in to get color done, looked good the way the girl styled it but when I got home and restyled it, it looks horrible! One side of my head had thick brown strips and the other side had none (all blonde) the top of my head I can't even explain, it's a huge brown spot and no way for me to even cover it! I now had to call off work so I can go to another salon to have this fixed. I'm extremely dissatisfied with the Chesterfield Towne Center in VA. My family and friends will no longer be using your salon. I paid $110 to have this mess done and now another $100 to get it fixed. I would like to be reimbursed for what I paid in your salon.

Shannon Stewart
6219 Hunterstand Ln
N Chesterfield VA 23237
[protected]

I find it very disturbing to only see commericals that advertised interracial relationships that consist of black men with white women. If you're going advertised interracial relationships, consider black women and white men relationships as well​. I think it's insulting and bias and the commercials​ should reflect a universal of people. And not one particular group!

Hello my name is Yolanda Alvarez and I am a JCP credit card holder, on March 24, 2017 around 5:30pm, I went into your JCP store in San Bernardino

Inland Center
JCP
300 Inland Ctr
San Bernardino, CA 92408
[protected]

to purchase a Washer and Dryer set in the Appliance area and to my surprise there was no sales person and so I looked around for another person in a different area of the store to help us and this person said that they didn't have the experience to help me or did they have the information on how to use the computer in that area, so that I could purchase a Washer and Dryer set and if I wanted to contact the manager tomorrow which would be March 25, 2017 after 2pm and that person handed me a card and said the manager for that day was doing interviews and that they were not sure when they would be available or I could just wait to speak to them about this issue I am having in the JCP store, so my question to your company is that this store is new to the area and just opened and you are not capable of having a person in every department or two people for every department or cross train someone to help your customers in a different department, please contact me on how you expect to fix this problem in your store, so I can continue to shop at your JCP store again!

Thank you,
Yolanda Alvarez
[protected]@yahoo.com
[protected]

I purchased a coffee marker from JCP around Christmas time 2016, I read the sign stating there was a $15.00 rebate for the purchase. I completed and sub, titled the form, mailed it back. Received an email from JCPenney stating the rebate was being processed on 1/30/17. Today, I thought about how weeks has passed since receiving the email. I called JCP only to be told that the rebate was delclined, I asked why, the lady said the coffeemaker rebate was dated for 11/13/2016. I told her that's incorrect, there was an ad i. The sales paper and a sign on the table where the coffee makers were stationed.

Over the years my family has purchased furniture, housewares, etc at Rockaway. I have used the hair salon, which I find overpriced, but good...until last Friday.
My instruction to Maryanne (the "stylist") was not to cut my hair too short, but with the first snip of the scissors, my wish was ignored. I thought "it’ll grow back." However her diatribe that accompanied the haircut was not so forgivable...a bitter tirade about the immorality of interracial marriages, gays, black people, millennials, etc. I tried to mollify her with my "live and let live" beliefs and that sometimes the rights of some groups were overlooked when trying to preserve the rights of others. But her assertion that veterans who don't put up a picture of Trump should be locked up left me speechless. Other gems from this lovely woman were that first amendment rights should be limited when it comes to criticizing our president, numerous innuendo that blacks/Hispanics get everything for nothing. Then she positioned herself to look directly into my eyes and said hatefully, "Trump earned his money, but what did the Obamas do theirs?" At this point it was too much for me. I replied that they had Harvard law degrees and in actuality they could have made more in the private sector. She looked at me with disgust and declared that they didn't pay for their degrees, we did. My husband said I should have walked out in the middle of the procedure (and honestly, my hair wouldn't have looked worse than it does now). However, I was raised better than Maryanne. I maintained composure, paid the $48 (+20% tip) for the worse haircut of my life (both in style and experience, and I left with the conviction that I will NEVER patronize the store again.

I suspect that JC Penney management is not ignorant of this woman’s behavior, as during this ordeal, a man (while passing through) asked her how everything was going. She remarked to me that he was the store manage, and I imagine he had to have overheard at least one of her despicable remarks in is passing by.

In the past, we have purchased JCP stock. That is also a thing of the past.

Service at the JCP in Midland was horrible today. There was a lady named Ruth behind the counter who spent over an hour with a customer and when I asked her to request help... she told me no there is no one available. So many people threw their clothes down. I saw a lady that was working trying to put up clothes. She asked me if I was ok and she could help me. She was a Mexican lady with her hair in a pony tail. I want to say her name is Jacky or something similar. I feel management needs to know about this. With all the closing stores the last thing anyone needs is for people to leave and not come back. I typicall love my JCP but, Ruth is riiiiidiculous and u professional!

I was recently terminated from my job at Jcp. I had been working there part time for over a year and a half. I was always known to be one to help and go above and beyond. The reason I was terminated was for employee discount abuse. When I was in for my training I was never told that using family members credit cards, like my parents or sisters, was considered sharing my discount. While on occasion I had used my boyfriends credit cards I also did not think I was giving out my discount because I was the one purchasing the items not them. I think they should explain that more in the training. I completely agree with the their reasoning to fire me because I do see their point. I just wish they would have been more clear about it. The part I want to complain about is that once I was fired the MANAGERS told other employees I was "escorted out by the police" which is completely false. While I don't care what others think of me, I do think it's very unprofessional on the managers part. Also they, by law, are not allowed to discuss my termination with other staff members. Im hoping this gets to you so you can hold the managers accountable for not only their lies but for the mortification I felt walking back into the store after my termination and being told such a horrific lie.
Thank you

JcPennys store number 0768 Horseheads, NY

I want there Tuesday night to look at some rings and a very nice lady came help me and said to me that the rings that I was looking at was the same price so I shouldn't have any trouble coming back to purchase the other one if I really like it. I want back the next day in the evening time and I was waiting for a good 15-30 minutes before someone comes and help me out. Then a older lady came help me with my item that I'm buying, she doesn't know how to work in the jewelry department. She tries to ring up my item up like 5 times and try to charge me more then I was suppose to pay. She said that my item came up at $253 something cent and I was like no that is wrong price. I told her that I was just in last night to buy a ring and the other ring is the same price at $103 something cent and another 15% off. I guest she doesn't know how to do the math and she had a really really bad attitude. There was no greeting and no thank you.. Wow seriously I will never go back to Jcpenney anymore. They really have a bad bad customer service. Then I got a call back like couple of hours later and said the lady that help me out with my item forgot to the trans numbers on the ring that is being size.

I ordered the Katy Ireland San Mateo Mirrored Standing Jewellery Cabinet online in plenty of time to come in for a gift that I needed by 3/11. When it passed the date of arrival (3/7) I contacted the online customer service department. I was told I should be at the stored, when I contacted the store (Willowbrook Mall) I was informed it had not arrived and I should check back the next day. I called the store the next and after being on an extended hold was told to check back the following day. When I called the third day I was placed on hold approximately 10 minutes and then transferred to the online department without any warning. The online department told me it should be at the store. I decided to patient so I gave it to Saturday 3/11. When I called the store I was placed on hold approximated 15 minutes and then transfer to the online department. I was then told by a representative that the item was shipped to the store and I needed to contact them. At that point I became furious of being transferred back and forth and no one knew where the item was. I requested to speak with a supervisor. I explained what was going on to the supervisor, she contacted the store; we were on the phone approximately 45 minutes with no resolution and no one knowing where the item was. The supervisor then requested to speak with a supervisor at the store location. She did not know where the item was either and told us the item should have been delivered by 3/7 but it wasn't at the store. I become so irate at that point I just ask for a refund. They were really good and quick to offer a refund and get me off the phone.
At the end of it all I had to rearrange my whole day in order to go out and find another gift, not what I wanted but it had to do.

order number: [protected]
order date: 02/24/2017

The back pocket gets hole and want to talk to a representative but of course can't find a number to call the Arizona's Jean company.. It's very frustrating when they charge a ridiculous amount and DON'T offer any customer service. My number is [protected] my name is crystal. Some assistance would greatly appreciated.
Now I get a message that says my complaint is long enough, really

My wife and I ordered a refrigerator in November with Avery Nolan. She was going to be "our go to person". She could get anything done that we needed. If we needed more time while our house was being built, we just had to let her know. We found out our house would actually be completed early and spoke to Avery in December to move our delivery date up. She called us back to confirm that it was moved forward and the refrigerator would be delivered on the new date. The day before our order was supposed to be delivered, I called to confirm. There was no delivery scheduled, although Avery confirmed with us that it was. After involving a different department manager, our order was delayed yet another week. Delivery date came, and the refrigerator came damaged. We sent it back due to the damage as it had a large dent on the front freezer door. The delivery company called two days later to confirm the new delivery date. The day before the delivery was set to arrive, again I had to call and confirm. I was told that there was no delivery scheduled. We reached out to our go to person, Avery once again. She told us she would follow up with us. Again, we did not hear back from Avery. I contacted Avery once again and was told to contact Samsung as they were the ones I bought the refrigerator from. I told Avery that was unacceptable, and she needed to contact Samsung, and the delivery company as we paid JC Penny's for this refrigerator. She then proceeded to hang up on me and I then followed up with your corporate on this continuing issue. Not very professional of your sales associate to do this to a customer!
It is now March, and we have not received the refrigerator we ordered in November. It has been scheduled with us 4 times including today, but we have yet to have a refrigerator. We have had to speak with the delivery company, corporate, the store, and Samsung directly in total 10 plus people. There has been no resolution. I spoke to Rick at your contracted delivery company this evening before calling corporate again. He was unprofessional, rude, and unwilling to listen to my problem. From a business perspective, he is not an individual that I would want representing my company, and if this is how their business is run, maybe this contract should be rethought.
Supposedly, tomorrow the delivery company, HDL at [protected], is going to work to resolve our problem. Needless to say, we have no confidence and I'm very angry and will not do business with your company after this incident again. Our family had been lifelong customers, but is this is how business is conducted, we will go some where else to do business.
Scott Camp

On March 9th, I placed an online order and realized it was submitted and not given an opportunity to cancel and resubmit. I contacted JCP.com to inform them of error with order, incorrect address and coupon was not applied and told on multiple occasions that they cannot adjust, cancel or redirect order. As the customer, I was told that I would need to wait to receive tracking number and contact UPS to change address. If address was within my zip code the cost is zero and if outside then I would need to pay the difference. Additional option, take items to store and return then reorder which is challenging as most items ordered were "online only" item which means I cannot exchange in the store.

According to multiple JCP agents, that the systems is not set-up to permit changes and there is nothing they could do but apologize. I spoke to two supervisors, transferred to credit card service to cancel charge to card and not able to assist because of separate entities. I spoke to a few managers and told I needed to call within 2 minutes of order which I did and the previous supervisors were adamant that nothing could be done. Upon disclosing that my call occurred within two minutes manager, states "it's not that I don't believe you but its too late to change/cancel order".

What's frustrating/disappointing is the fact that no one cared, showed compassion, default answer is/was "NO" and provided an option for me to manage my order. No one offered, volunteered, cared and had the phone hung up and/or directed to complete service survey on my multiple times. There was gentleman within credit cards services and woman within the fraud department that were genuine in expressing their sincere apologies. THAT's IT!

My daughter is due to have my grandbaby any day and excited with knowing that the items would be delivered directly to her but due to an error and numerous attempts to resolve has turned from a loving/exciting moment into a nightmare. All I wanted to do was simple, cancel, reorder same items and update address.

I am a huge JCPenney's fan over 30+ years of shopping and always refer my family and friends, however; at this time I feel tainted and no longer care to utilize the store as my go to and/or referral as well.

I placed an order Sunday 03/05/17. The website did not give me an opportunity to enter the "sunday6" code nor my 20% off coupon which is why I placed my order when I did. I called customer service at [protected] and I was told there is nothing we can do and that I could not cancel my order. I was going to cancel and reorder. Now I am thinking I might need to get rid of my jc penny credit card all together. Please let me know if you can assist me in anyway with this.

I called and placed an order by phone on 2-25-17 and paid for overnight shipping knowing it would not ship out until Monday 2-27-17. There was never tracking available but the website stated it was shipped. 3-1-17 at 8:05 am I called and spoke to a man to see where my order was as I am leaving town today until 3-12-17. He stated to me according to the tracking number which was not posted on the website my order had been delayed due to weather but it should be here the next day which would have been today. I called this morning to check on that order status hoping it would get here before I had to leave but the lady I spoke to today told me my order was cancelled and refunded on 2-27-17 because they were out of stock. Now how was my order delayed due to weather on 3-1-17 but cancelled on 2-27-17? I am beyond upset. Upset does not even begin to describe just how upset I am. I will NEVER shop at JcPenney again. I do not want a response or anything from you I just needed to make someone aware not than anyone actually cares about my situation and how much I went through to shop at numerous stores looking for something I could wear that fit what I needed and then to order online, pay so much extra for overnight shipping and the lack of knowledge of your customer service department to let me know my order was cancelled so that I could order from another store overnight and get them in time which I could have done had I known MONDAY!

I had my hair done at the JcPenny Salon in the Stroud Mall in Stroudsburg Pa and my hair didn't come out the way it was supposed to after being in the salon for more than 6 hours. I was told to wait a few days and come back to fix it. I went Back again and after 5 hours of sitting in the salon it looked worse than it did after the initial visit. Then I tried to call the manager to see how this problem would be rectified but after waiting a few days and not receiving a call back I called again. Michelle is the manager at this salon and after me trying to speak with her thinking that the manager would be the one to fix the problem she told me on the phone that the hair stylist was the one that had to fix it and I needed to speak her with. Michelle then began to literally mock me on the phone three times and tell me that when the hair stylist returned from vacation I would have to take it up with her. Then Michelle came into my job which is a Thai restaurant and asked if I was working. My co- worker told her I was not on that particular day she then proceeded to tell my co-worker that I was rude and trashy. She went into my job wearing her JcPenny name tag. It is so disrespectful and unprofessional for someone in her position to act in such a way. That is decimation of character and I will not tolerate it. I am at the salon at this very moment and I asked Michelle why she is trying to sabotage my name as if I did something to her. I did nothing at all except want my hair fixed. I can not wear my hair down as it is horrible. I spent about $400.00 on the day my hair was initially done at this salon because it was my mother n myself that got cut and colors and my daughter got trims. At this point this establishment will never get my business or anyone else that I no. And further action will be taken. I won't even have my hair fixed here so I think my money Back is the only way that part of this problem will be solved. I will be contacting the better business bureau and the state attorney generals office regarding this matter. Please contact me at [protected]. My name is Stephanie Thoma.

I shop often at JC Penney, usually with my mother, but I am contacting the store to make it clear that I will not shop at this outlet again until the store reevaluates its customer care. I am a high school teacher, and I have a student who is a transgender boy. He went to your store in Greensboro over the weekend (February 24, 25, or 26), and when he found a pair of jeans he wanted to try on, he went to the changing rooms and discovered that the men's changing room was closed for maintenance. There was a sign that directed customers to the boy's changing room, and so he went to that one instead. Once inside, he tried on the jeans and then prepared to leave. However, instead of being allowed to use the room for its intended purpose and then continue shopping, he was confronted by a manager and a security guard, both of whom had been summoned by a female-identifying woman who had been allowed in the boy's room without question.

The manager asked my 16-year-old student for ID, and since he is too young to have a driver's license, he presented his student ID. The manager, seeing the name he was assigned at birth on his ID, sneered at and mocked the student, misgendering him and making it clear that he (the manager) thought that his (my student's) identity was invalid. He then told my student that he must provide PROOF THAT HE WAS BIOLOGICALLY MALE in order to be allowed to use the changing rooms. Your manager indirectly asked my student to show him his genitals. (I apologize for the use of all caps, but since the issue we are discussing is actually sexual harassment, I feel it was appropriate).

When my student related this tale to me, I was horrified. The audacity that a person must have to demand visual proof of another person's gender is mind-boggling, and this is not even taking into consideration the fact that my student is a minor. You have a manager in your employ who is willing to ask a 16-year-old boy for visual proof of his gender. This needs to be remedied. This individual has no business working in or around changing rooms for any reason, and he should be let go immediately. I want to reiterate that, despite my frequent trips to your store in the past and my appreciation for your products, I will not be entering another of your stores until this situation has been thoroughly dealt with and the manager in question has been terminated. Regardless of what our state law says, there is never an appropriate circumstance for an adult male to demand visual proof of a minor's gender. This was a repulsive act of gender-based harassment, and if your store fails to condemn it with fervor I will be forced to conclude that the sexual harassment of children falls under your store's policy of acceptable behavior for your employees.

On Sunday Feb 26, 2017 I was in JC Penney in Corbin Kentucky at approximately 3:15pm. After shopping I went to the jewelry department and waited approximately 15 minutes before a girl walked up and asked if I had been helped. I said no, no one was there. She said she would find someone to help me. A few minutes later a woman came back with a radio on her hip and asked what I needed. I said I need to see if they could put watch batteries in my watches. Rudely she turned around and said I'll get someone to help. She then radioed for someone to come to jewelry. A young girl came and asked what I needed. I said could you put batteries in 4 watched I had. She then noticed I had laid a few other items on the counter and said what's this. I said these are items I'm going to purchase. She then ask the woman with the radio if I could pay for them there. The woman then looked at me and rolled her eyes and said no she has to pay for them up front we can only check you out with jewelry. I then said everytime I'm in here if the front line is that backed up I always pay here and she said well you can't, so I walked up front and the line was very long so I went back for the batteries and she wouldn't wait on me. I laid my other items on the counter and said here put them back up because I'm going to Belk and give them my business. I then left the store. My whole family shops at JC Penney but I will make sure we don't anymore after how I was treated so bad.

Always buy these jeans and always from jc penny. Don't have my receipt. Wore one and washed. See photos. I buy the black for work and regular Amanda for everyday. That's all I wear. How can I get a replacement? It's not about my money back . I love these jeans. I have bought Amanda jeans for at least 20 years and have never had them come apart like this. Anything you can do to help would be appreciated. Thank you