JDG Financial Services / JD Group
Reviews and Complaints

Purchased a HP laptop in early 2019...the one USB port was not working. Incredible Connections 'repaired' the product...saying there was no fault with the laptop!

Now months later the laptop keeps freezing, refusing to shut-down, and flashes odd pages while operating.

I cannot get hold of Customer Services of JD Group, to complain and request a refund! The telephone rings with no answer!

I purchased a 27" Samsung monitor that has a 4 year warranty. On 20 August 2019 the screen started to flicker so i brought it to the Centurion Incredible Connection, i was assured the device would be collected within 3 days and sent to the repair centre for assessment, i was assured i would receive a call on 21 August for an update. After trying to phone the branch on 0126839300 and not getting an answer i drove to the branch. I spoke with the Technician Lerato and Kevin the Branch Manager explaining i am due to leave the country on work responsibilities for 4 months, expecting to depart within the next 14 days and have nobody who they can contact to collect the unit once it is decided to repair or replace. I was assured i would be kept up to date on progress. Today 30 August after again not being able to get through on the contact number i again drove to the store for an update. I asked for an update from the Technician who had no idea of the monitor and went looking for the checkin slip. On returning she informed me that the monitor had been collected on 27 August (10 days it was in the store after i was assured faulty items are collected within 3 days!) She also had no update on the progress and when i asked to speak to Kevin she suddenly remembered that the repair centre had called her at 09:00 this morning to ask what the fault on the monitor was? The same Technician then started completing the book-in sheet which was blank? I wanted an update and all she could tell me is that they are waiting for feedback from the repair centre upon which i insisted she phone them for an update as they were not answering their phones or providing feedback as promised i also asked to speak to Kevin and was told he is out, at 14:30 in the afternoon? When i asked her to get hold of him on his cell i was informed that they do not know what his cell number is? I asked the Technician to get an update, i had other business to do in the centre and would return. On leaving the store i saw Kevin having a smoke and talking to a Hi-Fi Corp person near the parking paystation. I walked up to him and relayed my frustration, he was adamant that the unit had been collected within 3 days and not on 27 August as per the document i was shown. I informed Kevin i would be back expecting an update. I am not too happy with the general "Dont Care attitude and the rolling of eyes" i have been met with today. Additional to this there is no ownership to deal with this query instead i was met with "Lerato did this and i dont know what is going" on approach

Good afternoon sir /madam, I bought the above mentioned appliance at your Bradlows Game City branch in February 2015, and has had numerous problems with the appliance, in the first year the fan gave in and I suffered a financial loss due to the fact that I had perishables in the freezer to the value of R957. 00, and the year following the very same problem occurred where again I suffered a financial loss of R738. 00, and I requested for the appliance to be changed. To date it hasn't been done and again this month I experienced the very same problem, what is it going to take for this problem to be solved, because quite frankly I'm disgusted with Defy's products, it used to be the very best not any more.I would like for it to be replaced by a Hisence to the same value as the Defy, which was R15000. 00 excluding V. A. The, and I'm sure that someone from your office will be in contact with me.

Your sincerely,
Mr. U. A. Vrymantle

I have been trying to get hold of karabo who handles fraud disputes, it's either she doesn't pick up or she tells me she will call back, my life is stuck because of you guys, I have been listed in the south African fraud and prevention services and i want to be removed, I got letter that stated I must call one of you guys, howver no one has helped over the last 6 month, iam extremely tired of all this

Hi

I have lodged a complaint regarding unethical business conduct. I was offered a logistics contract however there seems to be a lot of corruption within this branch.

No contracts issued as promised, extremely low rates and lower number of deliveries than promised. Incorrectly charging me for damaged goods and services. Including assembly in the minimal delivery charge.

Please get someone in charge from your head office who can assist or I will be getting the south African revenue services to conduct lifestyle audits on said employees and hawks specialized anti corruption unit involved as well as local TV and investigative journalists involved.

In 2 weeks delivering your goods I ran at a 300% loss

Please investigate urgently as the local staff are non responsive

Thanks in advance

Carl Parbhunath
MD KRC logistics
[protected]

Good evening,

Can someone please help [removed] from the incredible connection canal walk store respond to the issue below. His manager, [removed] keeps passing my direct calls to her onto [removed], or doesn't give me any answers to the following questions and instead sends general emails avoiding answering my questions.

I am asking for more specific information on what is wrong with my laptop, how long repairs of this nature would take and what the process is after the 21-day promised repair time of the ex warranty period.

I am studying a masters degree in [removed], and need to submit assignments and create documents after working hours, and my work is affected as the pc I use at the office while having no lap top is shared as contains a system used by everyone.

I have proof of the above, and how this is negatively affecting both my work and my studies, so although many people might say their repair is urgent and they need feedback to plan, but I really to need more clear feedback to plan my work and masters degree. Please help me and contact this store, please.

This is starting to cost me time, energy and also having a very negative impact on both my career, my studies, and consequently taking away all my free time having to travel to the office in the evenings, prepare food there with a oven etc.

Please give me Feedback to the above. I spoke with incredible connection head office this morning and they said, in their own words, as the call is recorded, that the store should have given me this feedback. Although head office promised me feedback as well, I have had no response with them either. I do not want to waste time arguing with anyone or getting anyone in trouble, I just want answers and my repaired lap top or a new lap top as per the warranty I purchased from incredible connection.

Please see the email below:

"Hi [removed],

I would like to give you some context, in hopes that you will give me some timeline, or let me know what exactly went wrong with my lap top and what the procedure would be if 21-days pass, and why I am under so much pressure and asking for you to help here.

I am studying a masters degree in International Business Law, and need to submit assignments and create documents after working hours, and my work is affected as the pc I use is shared as contains a system used by everyone.

I have proof of the above, and how this is negatively affecting both my work and my studies, so although many people might say their repair is urgent and they need feedback to plan, I really to need more clear feedback from you as planning my work and masters degree without an honest note of what is wrong with my lap top, and how long this exact issue would take is unacceptable.

If the lap top is not repaired in 21-days, does incredible connection provide me with a new one as per the warranty.

Please let me know?
If it is not your job to let me know, please ask [removed] or [removed] or the correct person to get back to me.

Regards,
[removed] | Asus lap top enquiry"Please look into this

I bought a new bury Couch at Bradlows on the 6th of March.After paying for everything i was told that on the weekend there is stock take.on the 11th of March the delivery guys came to deliver my couch and while ascending the couch they discovered they have a wrong side.they left with the wrong side and assured me i would get my couch before end of business of the 11 March when i called the delivery guy to understand what was happening he told me they have assigned him to another area. on the 12 the delivery guys from jd supply chain came to collect the other couches that were remaining, i was told they cannot determine the wrong side without the other couches and i was assured that they will identify the wrong side and return all my couches before 9am. i hesitated and they called the store and i spoke to Dan from the supply chain, I am still waiting for my couches and still have no delivery, i feel disappointed and sad because i am struggling to get my couch as if i still owe the store, such service is very dissapointing

Please refer to the mail below.
You have a customer care team that acknowledges my mail but do not answer?
How does this work?
You have a tracking system to track online orders, it however does not reflect what is happening, my order was being prepare, the next minute I get a call to say my goods are at my gate, no call to confirm if I will be there? Just open we want to deliver? My mail indicates the delivery date, I also sent a number of follow up mails to ensure that my goods is not transported Unnecessarily and it being damaged.
I hope that this method of communication will be successful.

Order [protected].

Good Morning,
Please get back to me on the matter below.
Regards,

From: Pretorius, A. (Alicia)
Sent: 21 November 2018 04:41 PM
To: 'N M Khazi' ; '[protected]@jdg.co.za'
Subject: RE: Electronic Invoice

Good Afternoon,

Thank you for my invoice.

I am sitting with a problem with regards to your communication processes.

Please read through the mails below and confirm that delivery will take place as requested on the 27th. It will also be beneficial for you to contact me and make arrangement to deliver. The assumption that I am home 24/7 cannot be made.

Please advise.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

From: Pretorius, A. (Alicia)
Sent: 21 November 2018 04:34 PM
To: '[protected]@jdg.co.za'
Subject: RE: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Afternoon,

Please refer to my e-mail below advising that delivery of the goods must only take place on the 27th. Also look at the progress or tracking below indicating picked and reserved.

Today I get a call from the courier indicating that he is at the address to deliver my goods. No communication with me.

Please take note and confirm that delivery takes place on the 27th as requested.

This is quite concerning as my goods are now going from pillar to post.

I hope to receive feedback on this matter.

Alicia Pretorius

From: Pretorius, A. (Alicia)
Sent: 20 November 2018 04:09 AM
To: '[protected]@jdg.co.za'
Subject: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Morning,

I have place and order online, order number [protected].

This order must please be delivered only on the 27th of November 2018 to the following address:

11 Villa Chani,
Florianne Street
Pretorius Park
Pretoria,
0081

The order is for a:
Defy fridge and
Diamond microwave

Please may I request that you provide confirmation that the delivery will take place on Tuesday the 27th of November 2018.

Your confirmation will be highly appreciated.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]@Nedbank.co.za
Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Hifi Corp [mailto:[protected]@jdg.co.za]
Sent: 20 November 2018 04:01 AM
To: Pretorius, A. (Alicia)
Subject: Welcome Alicia Pretorius

FREE DELIVERY
TERMS AND CONDITIONS APPLY*

SAFE & SECURE
ONLINE SHOPPING

Hi there Alicia Pretorius,

Thank you for taking your very first step towards a world of electronic greatness!
We know you are really on the ball with these things, but just so you can stay connected with us, here is a reminder of your login details.
Use the following values when prompted to log in:
E-mail: [protected]@Nedbank.co.za
Password: Your password you used when registering.

Click here to return to www.hificorp.co.za and prepare to be WOWed!
Chat soon!
Hifi Corp Team

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

From: N M Khazi [mailto:[protected]@jdg.co.za]
Sent: 21 November 2018 09:57 AM
To: Pretorius, A. (Alicia)
Subject: Electronic Invoice

I went to Incredible connection in December 2017 one in Mall of Africa... the level of service there is pathetic and shocking. A ciara opened 2 accounts under my name for wat reason I don't know. I asked to cancel all purchases I wanted to make thru them and to no avail. I hv made several calls to JD Finance and was guaranteed these accounts will be closed. No goods were ever collected from incredible connections mall of africa but I hv been receiving calls and smses demanding payments and threatening to take it further... Further to where? When I didnt get any goods? When I have numerously caused scenes in Mall of Africa jus to get this issue sorted. To my surprise it almost a year now and its still on going... Like wat the hell.. I'll be posting this level of service from both Incredible Connections and JD Finace on Hello peter and also contacting the Consumer protection act if this is not resolved TODAY!

Dear JD Group

If your company is not achieving it's sales, please have a look at your processes. I have had the displeasure of having to apply for a small facility to purchase a Laptop.
What an incredible frustrating and annoying process at Incredible Connection.

I applied on line and received an email to say my facility has been approved, I have to submit Payslip, three months statements and ID document and go to the store of my choice.

Getting there I was told, no the facility was not actually approved, I still have to apply. So we did that. At a very slow speed the application process took about 2 hours. The consultant blamed the facilities not working.

The next morning bright and early I received a call asking for documents I have NEVER had to supply for any facilities applied for. For example, a letter from my accountant - But I am in full time employment and provided my pay slip. And a couple of other weird and wonderful documents required - which I couldn't understand why.

I called head office who advised that it is the branch who do not understand the requirements and was then put on a conference call between HO and the branch and had to listen to some arguing as to what is required and what is not required. No love lost there. An incredibly good PR.

And now I received another call. They now want evidence of my maintenance order and rental contract (both are paid into my bank account, of which they have three months statements - and I want the facility over 6 months). The maintenance paid and rental contract together makes up 10% of my total gross income. My gross income on it's own is more than enough to cover the monthly payments for the laptop and accessories.

So I then asked them to cancel the application. I cannot live through this incompetence. I will make another plan. Your service is really of a very pathetic nature.

Good luck Incredible Connection and the JD Group. You need it!

My account was under deb counselling and after 2 years I managed to complete payments on all accounts. I received the paid up letters and have been endlessly fighting a battle that I cannot win in order to get you to update this on the relevant credit bureau! Trying to get in touch with the correct people have proved pointless! I need to get these details updated as it is stopping me from moving on with my life. This has been my struggle since December 2017! Please help me sort this out!

You have just lost a sale of R4000.00 Fitbit Ionic from me, because of an employee called Thloni. Like many entitled employees in this country, she gave me the wrong price on a watch that I just saw online for R3999.00. When I pointed this out to her and asked her to apologize, she was very rude and flatly refused to do so. I'm sure she expects to be paid her salary, whether or not the store makes money. I guess she has no idea where the money comes from. With that, it's off to the Apple Store I go. I am sick and tired of feeling sorry for incompetent workers, and I refuse to spend money on stores that think it's ok to keep them. Stephen Lang, the store manager had apparently stepped out of the shop when I asked to speak to him on the phone.

Kindly tell me, how you can send someone settlement letters, and yet still hand over and or sell an account to the incompetent people at MBD?

Kindly contact me on [protected], as I am not sure you are at this moment able to find your phones, and it also does not help to email the settlement letters to MBD as it seems that they have an administration and interpretation and/or reading iproblem.

I will be able to provide your offices with your settlement letters, should you not be able to find them :)

Also I will take further and necessary steps, should you not be able to sort out this problem.

I've been trying to find out where my account has been handed over to and I've been given false information while on the line for more than 4 hours being put through department and department. Could you plrad just let me know who has my account so that I can contact them myself please. My ID number is [protected] name is [protected]@gmail.com bangani. You can contact me on [protected]

I have had 2 accounts for almost a year now and I have never missed 1 payment. For some reason my debit order did not go through this month and I have been trying to get hold of jd group since last week to get you guys to process the debit orders. Saturday one went off but not the other. I can not answer calls during the day as I am working. Could someone please start doing their work and could someone please explain to me who is going to compensate me for all my time and calls to try and rectify what jd group did wrong. Service is truly pathetic!

I purchased a lounge suite from Bradlows in Benoni. My 1st debit order did not go off due to your company doing a computer upgrade. Half way through the 2nd month i get a call from your agent who demands to know if i have money in my account to reprocess the debit order. i was very angry and asked her who on earth is she to want to know how much i have in my bank. Following that i made numerous calls to your offices wanting to rectify the matter. i explained to your agents that i am now a recent amputee and due to my high medical bills, a double debit order cannot be done. i was assured that my instalments would be increased by another month at the end of my payment term. your JDG group has now blacklisted me for the one months instalments. you people keep sending messages and calling your offices is just a waste of airtime because no-one ever picks up the call. how incompetent are your staff. i have also reported this on hellopeter. check my payments so far, not a month has been missed. i am so fed-up of your company that i am on the verge of bringing back what i bought to your store and throwing it there( and not make a single payment from now on as you have already listed me). how can you treat your customers in this manner

I laybyed a couch at russell's fleet street east london for 3months. My last payment was done today 02/07/2018.

I made my full payment andwas ready for collection and was informed thatthe couch I laybye was out of stock. I was informed they no longer make it but I had laybyed the couch at the store with the sales consultant assisting me. The manager then told me that have two I the couches but they are kept for someone.
My question is I had laybyed them why wasn't mine kept because I am also someone who paid.
If then the couche is out of stock why wasn't I informed on that day so that do not do the laybye?
I have been making payment for 3months and why everytime I am there I am not informed about this?

I requested my refund since the couch I laybyed wash unavialable for me but kept for someone else. The manager communicated on whatsapp with that person as he showed me the message from this person saying please keep them

To me this me this person has not even made payment. Reason I the manager was willing to ask this person to let one go as he asked in whatsapp.
I made full payment and was unable to get what I have been paying for!.
Is this the service russell's gives now?
I have an account with russell's I took a refrigerator and never missed a single month on payment.
Is this the kind of service you give your loyal customers?

If it was possible for me at this moment I wishi could settle the account and never deal with this company again.
I am complaining for miscommunication and bad service give to me.
I am aware I wanted my refund back because the was nothing I liked besides the couch I laybyed which I was kept for a person.

I am hoping by friday I will get my refund back as I don't want anything to do with the store. It's unfortunate I am still paying for my fridge.

I am not happy at all.
My name I abulele songca. [protected].

Good day I had it with your staff that cant do there jobs properly ive bean email and calling them since the 6 june till 22 june to assist me with stock that I want to purchase but all they do is ignore me Tania Le Roux and Sphiwe Mdhluli at the Ecommerce both of them are lazy and need to know how to be customer service orientated they have a attitude where they only get one pay check starting time is 8 o clock knock off time is 4 anything before or after that we cant help all I want to do is pay for the 3 appliances and they make that so difficult

Thank you Travis Brown

[protected]

Each day i get atleast 5 calls from jdg financial services agents. I am infact in advance with my payments, yet i get harassed by the call centre agents daily who at times don't even speak. I have demanded that i get called by the manager to lay a complaint and find out for what reason i am being harassed in this manner but this hasn't happened. I see from other complaints that opening an account with jdg was a big mistake as they also appear to not update the itc (transunion).

I bought a siena bedroom suit black wood(as advertised)in November 2017 at Bradlows Carnival Mall, Brakpan only to find that it was not wood but saw dust. As a person with Sinusitis i stared noticing that i was getting headaches & my allergies where getting worse & my daughter as well, i then reported that this was not wood & it triggered my allegies. The complaint was logged through the store & i was sent different references but up until today this was not sorted out. The bed was collected sentback to warehouse it took 2 months of me calling around bueng sent back & forth of bad customer service eventually the same bed was sent back only this time with no pedestals, complaint was logged i requested a refund thet said i must contact the store but 3 weeks later i still don't have my money & i am stuck with the headboard that is making me sick. I am now seeking legal advise for lawsuit & i am going to take this to speak out & as i am an employee of consumer goods & service ombuds & i will be logging a complaint with the ombudsman as i feel that i have been patient enough & now both me & my daughter are suffering becaus of this.