JDG Financial Services / JD Group
Reviews and Complaints

I have a morkels account. Until recently I became unable to pay the full installment fee due to financial problems. I still pay a amount every month and call every month to make arrangements for this payment. I am constantly sent sms for full payments even though I call every month for arrangements. I have never had a bad credit record neither been able to not pay my accounts in full up till now. I called the jdg GROUP today to make yet another arrangement and also to see if my payment on the 1st of December was reflecting, as I have received numerous sms that my account was in arrears. I spoke to a man who was extremely rude and unwilling to help me. I was threatened and told my good would be collected and that I will be taken to court. I understand fully that my amount that needs to be paid every month, but due to circumstances out of my control, I cannot pay the full amount, so I have been paying a smaller amount each and every month and call each and every month to make an arrangements. I even let him speak to my employer as well. Surely the call was recorded, I know my rights and also know that If I pay an amount each month, then he cannot be threatening me the way he was.

I bought a few things from Hi Fi Corporation on account through their Hi Finance which is financed by JDG Trading and Maravedi, a week ago my home was broken in to, my goods stolen. I went through all the right channels, I then queried my account with JDG Trading to see if I was insured and if my goods would be replaced, to which I was told it would be, I was told that they would do their on investigation and seeing as I am insured, they will then replace the goods. When I went to Hi Fi Corporation on Friday, I was rudely greeted by on of the clerks, then told that I only have life insurance, so when I die, they are covered, but that I don't have replacement insurance as they no longer do that. But that is not what I was told. I was assured that my goods would be replaced, that is why I went through Hi Finance, because of the insurance so that I would have peace of mind incase anything happened. I am not happy with them at the current moment. They haven't apologized nor have they tried to see if there is something we can do, these people don't care about their customers, so as a paying customer, why should I care about them?

During the months of May to July, the call center hired new part time employees for a two and a half month contract for a fixed amount of money. The agreement was that we will work from 8am till 5pm. A week and a half into the project, they demanded that we work unpaid overtime from 8am till 8pm, and promised that we would receive our money at the end of every second week. Half way into the contract we have still not been paid, but we were all offered permanent positions. I declined, but my colleagues all accepted as they desperately need the money. The general manager (Mitch Samuals) then used my CV that I submitted at the start of this contract, to apply me for all sorts of jobs in the JDG company without my consent. I told the general manager to undo what he did and he said directly that it’s not his problem and he won’t undo it. I still have not been able to unregister from all the things he set me up for as there is no option to delete my CV (with all my contact details, all my personal information) from it. The contract ends tomorrow, they refuse to pay me the money I'm due unless I accept a permanent job with the company (a very unfair job position and offer). During these last 2 weeks I have been harassed both physically and mentally and insulted by the general manager (Mitch Samuals) and his colleagues. I have been yelled at, sweared at, told I'm an idiot, told that I am an “useless black ### ###” without any reason, Mitch Samuals has taken photos and videos of me while I was working and sent them to his friends and said I'm a [censored] in the videos, he even followed me into the women's bathroom once. Lately he has been following me to my car. Its bordering sexual harassment and I am scared as well. As a South African female my human rights have been violated by this man and company, and I have nowhere to voice my complaints in the company as the people there do nothing about it. Furthermore, worse things have been done to the people who work the same position as me but they won't speak out as they desperately need the money. Please, somebody, help to fix this. Mitch Samuals, the general manager of the Randburg Contact Centre for JD Financial Services, is the main problem.

Came home from work to find the wife could not say no to a carpet cleaning demo for the Kirby Sentria. Basically nothing bad went on to my knowledge other than I suspected that when I asked if the cleaner he demoted was actually right out of the box or was I buying the demo that was used at prior homes I was told the unit was brand new, never used anywhere but in my home. I was charged a lot of money for a cleaner but can't really complain about this as I've seen much worse.

The 'sales manager' had promised to bring us a sample of Kirby products and did so 2 days after our initial purchase. My wife was at ease with this guy by now and did not feel alarmed when he asked to use the bathroom. And then remembering the logical one was probably a mess (kids) she directed him to the master bathroom.

Well, all I know is this - My wife could not locate the diamond engagement ring I gave her 16 years ago. I searched to the point I was sure that it was not in the house.

Today an ex worker for this guy gave me quite a bit to think about. He confirmed that the cleaner was used at many homes as a demo prior to the sale to us. He told us what what our price should have been for this cleaner. Well, that's not my biggest problem as it's not THAT bad in my opinion. But when then casually told us that his boss was bragging to his friend about stealing something from us, and said he think it was some jewelry I knew that I could not allow this to go without some sort of action by me. Cheat me on a sale is one thing - I did not have to say yes. But walk through my home as a Kirby representative and steal the diamond solitaire ring given to my wife when we dated is beyond belief - I'm not sure exactly what my course of action will be but I have to do something about this mess.