Jenkins Auto Group review: Awful experience dealing with this car dealership

Dear Mr. Jenkins Nissan, Management and Future Customers,

This is my opinion and personal experience with Jenkins Nissan, and let me be clear: this dealership is an absolute disaster. If you're considering doing business here, run the other way.

My ordeal began with Brandon, the salesman, who was actually nice and tried to assist me. However, things took a turn for the worse when I spoke with Jeff, the manager. His dismissive attitude and lack of care for my situation were evident from the start, setting a negative tone for my entire experience.

Following my conversation with Jeff, I spoke with Sylvia in finance. While she attempted to address my concerns, it became clear that she was more focused on protecting the dealership's interests by pointing out fine print that allowed them to charge me more. This approach felt misleading rather than helpful.

Next, I spoke with Ana, the General Manager, who also did not provide the support I expected. Most recently, I had a conversation with Eric in finance, who continued the trend of unprofessionalism. When I requested a buyer's order, I was met with a condescending response: "You thought wrong." This level of disrespect is unacceptable in any customer service environment.

I received a quote of $44,011 from PenFed and TrueCar that included taxes. To my surprise, I was later presented with a price of nearly $47,000 due to “additional fees.” Such practices raise serious concerns regarding compliance with the Florida Deceptive and Unfair Trade Practices Act (Chapter 501, Part II, Florida Statutes), which prohibits misleading advertising and changing prices at the end of a transaction.

This entire experience has been a significant source of stress over the weekend. I feel compelled to inform others about the lack of professionalism at Jenkins Nissan. I urge anyone who has faced similar issues to speak up and report their experiences to ensure that potential customers are aware of the dealership's practices.

I hope you take these concerns seriously and work towards improving your customer service in the future.