NYC Motorcars
Reviews and Complaints

Best dealership ever. I came in gave me exactly what I was looking for best deal I possibly could find.

Scam Dealership! I went to this dealership based on *** reviews. Went there looking for an X5 at 24k and they added 7k in dealership fees. Total Scam.

I confirm exactly what was said below. This review is for NYC Motorcars, Bronx. They are con artists. They treat you nicely until they betray you, raising the price by 10-15k from the displayed price. I drove from western Jersey and found no car. Returning the next day, the out-the-door price changed from 20,900 to 29,000. The internet sales manager, Branden, along with Andy and Missian at the Bronx, confirmed the 20,900 price multiple times on Thursday. They even took my credit card for a deposit for that amount. Then they showed me paperwork with a 29,000 price. I went to another dealership. In NY, it's better to deal with Franchises to avoid such issues.

I put a $500 refundable deposit down to hold a car and prevent it from being sold and the dealership refuses to distribute and give me my refund.

I purchased a car with this company that should have totaled no more than $19,500. The car was listed on line for $12,000 however when we went into the business to purchase the car the fees associated with the car including a warranty came up to $19,500. However, when It came to start my monthly payments with the bank, as the car is financed, I was told the business requested $27,000 for the car which is way more than what we settled to.

Me and my uncle purchased a car on 06/28 for the amount of $21,796.06. We spend that whole day at the dealer. (NYC Mortorcars of Freeport.) Until at like 12:30am of the next day. (06/29) when they finally finished all the paper work and we could take the car home. We drove 4.8 mile home. That same day my uncle took the car to work. When stopped at a red light other drivers told my uncle to get out of the car. There was smoke coming from under the car. He got out and a minute after the car caught on fire. Car was totaled and insure company paid a portion of the car cash value. We spoke with NYC Motorcars managers and agreed to pay the remaining balance of the loan. It has been over two months and they haven't do anything about it. They basically sold us a broken car and put my uncle's life at risk. Now it seems like they won't do anything about it.

I bought a pre-owned c300 from them on April 7. I brought it to service on May 28th due to acceleration issues. They claimed it was fine. A week later, the check engine light activated, the car shook, and couldn't exceed 30mph. The next day, I had it towed to their service center, where it stayed for a month because they were overbooked. They advised me to rent a car through their partner company, promising reimbursement. They later denied covering the engine repair, refused a refund despite it being a lemon, and for months lost track of my car. Eventually, an engine shop contacted me on 08/18 inquiring about repair decisions, but then stated the warranty wouldn't apply. They also reneged on reimbursing the rental car costs after refusing to refund me for the defective vehicle.

I went in to NYC Motors | Freeport to purchase a 2018 Audi Q5 that was listed for roughly $23k. The online ad stated an optional certified pre own insurance ranging up to $5k.When I arrive, I tell them that I am lookin to purchase the vehicle by paying in full and that I was interested in negotiating the price. They came back to me with $28k financing option or $32 cash option. I had no idea how it went from 23k to this. The certified insurance turned out to not be optional as well as many other fees. In any case, we agreed to a sales price and i purchased the vehicle regardless of the added $5k certified fee. This was on Friday Jul 30th. I purchased insurance that day as well. Upon signing, they realize that they do not have the title for the vehicle and tell me that I should be receiving the car by Tuesday Aug 3rd the latest. After not receiving 1 phone call from them all weekend, I gave them a call on Monday

On February 23 I purchased a 2016 Q50 Infinity. Included with this purchase was en extend warranty costing $2960. This contract 120 / 100,000 with a company by the name of NIADA. They state that they never received the pay for the contract. I went to NYC motorcars about 5 months ago and sat with someone (didn't get name)who said they would take care of it. I now find out that they did nothing and went back in on June 14 and spoke with Kenny Parra Who took copies of my warranty, said he would get back to me. I've called several times, emailed several times and even had my mom call on my behalf. She was told that Mr C, a Manager would call back shortly and no return call. I paid almost $3,000 for this extended warranty and would like the money sent to the company it's supposed to go to so that it is in place should I need it. How awful it is that a supposedly reppreble company gives a customer, military vet such a hard time.

I recently purchased a vehicle last month, April 13th for around $25,000 total. We notified and returned to the car lot approximately 10 minutes after leaving the lot because the check engine light came on. The salesmen and finance guy ran a test and told us it came on because of the gas cap not being on tight enough and then cleared the code. We then proceeded on our way and along some time on the road it came on again. I've emailed and inserted photos with the check engine light with the millage. It hasn't been driven past the limited 3,000 mile warranty and definitely not the 60 day limit. We had it tested again and had a code come back which is attached to the email as well. We now have it at Mercedes-Benz service center for repair. I have been reaching out without any resolution yet. They do not answer my calls anymore. I am in the process of obtaining legal counsel as they do not appear to want to resolve this issue when the cost is less than 1% of purchase price.

On June ,, I purchased a Honda Civic from Grand Automotive Planet Mitsubishi dealership, which is now named NYC Motors Planet located at ***. On July ***, I took the car back to the dealership to fix a maintenance issue, after I gave the car to them they told me they would call me and on July *, I texted one of the dealership employee named Denzel, telling him they didn't call me to pick up the car and I'm coming tomorrow between 9:50 am and 10:30 am. On July , at 10:40 a.m. they returned the car to me A year later I received a letter of August , from the village court and the letter stated that I have to pay $ 500 for two parking tickets including late charge because the car was parked in the neighborhood of the towing zone ,one ticket at 2:42 a.m. and the second at 6:00 a.m. on July ***. After contacting the dealership and going back and forth with them to make them pay, I requested a hearing because I was desperate to find help. During my hearing and explain the same story to the judge, so the judge took off the $300 of late charge so I ended up paying $200

Hello, my name is Jane and I purchased a car on March 1 and a "NIADA Warranty" was added to the sale for $1995 and was financed at the dealership. I tried calling for weeks to see if the NIADA warranty was added to my car. I called NIADA to check and they told me my warranty was never processed and it's been over a month. I also contacted my sales rep who said she couldn't help and directed me to the office. The office was closed until further notice. I was then advised to contact the manager, who was unfortunately hospitalized and couldn't assist. I called NIADA warranty again today, April 1, and they confirmed my warranty still wasn't processed. So I paid for a warranty I never received. I then called the founder of "NYC Motorcars of Freeport" who informed me that legally I'm entitled to a refund but he no longer owns the business, so I must reach out to the current owners. I've tried contacting the business multiple times to no avail. I want to CANCEL my NIADA Warranty and get a REFUND of the $1995.00 plus the sales tax on that amount that was added to my finance bill. I request the refund check be sent directly to me. I don't want or need the warranty. I'm seeking a refund of $1995.00 plus the tax charged for adding the warranty to my Auto Loan financed at the dealership. This matter will be resolved once I receive a refund of $1995.00 for the unprocessed NIADA Warranty and the sales tax portion financed from that amount. Here's the breakdown from my lawyer relative: Original Bill of Sale: Before Sales Tax Price Total with $1995.00 NIADA Warranty added = $24,182.00 Sales Tax = (8.94%) $2161.51 After Sales Tax (Financed amount) = $26,343.51. Refund breakdown according to the dealership's bill of sale; Original Bill of Sale = $24,182.00 Minus the NIADA Warranty = $22,187.00. UPDATED BILL OF SALE WITHOUT NIADA WARRANTY; New Original Bill of Sale would be = $22,187.00 Sales Tax = (8.94%) $1983.52 TOTAL NEW Bill of Sale without NIADA Warranty = $24,170.52. OLD Sales Tax With NIADA Warranty = $2161.51 MINUS NEW Sales Tax WITHOUT NIADA Warranty = $1,983.52 TOTAL REFUND of FINANCED SALES TAX ADJUSTED WITHOUT NIADA WARRANTY = $177.99. REFUND of NIADA Warranty $1995.00 PLUS REFUND of SALES TAX FROM THE NIADA Warranty $177.99 TOTAL REFUND DUE = $2,172.99. I should receive a REFUND of $2,172.99 in CHECK form sent directly to my lien holder. Please send the REFUND check so I can continue paying my Auto Loan. I was informed that legally I'm not obligated to keep the warranty and can request a refund. I will follow up until this is resolved. Can you assist me? I don't want trouble, just my refund for a service I never received and no longer wish to have. Your help would be greatly appreciated.

On November ***, I went to NYC motorcars looking to potentially get a new car. I ended up leaving that night after being there having paid $412 towards a deposit in order to hold the car in case I decided to get the car because I stated that I would want to put down a large down payment towards the car but also did want to take a couple more days to decide upon whether I wanted the car too. I didn't end up purchasing the car from NYC motorcars and was told that I needed to come to the Freeport location to get my refund, so I went there to fill out a transaction reversal form and was told that my money should've been returned within a week. I never received it so then I decided to go there personally again and one of the managers told me that the woman that normally takes care of those things had gone on vacation, so he asked me to fill one out just in case, and I went on my way. A couple more weeks passed after that and I then decided to call up once more and wanted to speak to the manager directly since I've been dealing with this for quite some time, he recognized who I was right away and stated that I didn't need to come in, because he will handle it On November ***, I went to NYC motorcars looking to potentially get a new car. I ended up leaving that night after being there having paid $412 towards a deposit in order to hold the car in case I decided to get the car because I stated that I would want to put down a large down payment towards the car but also did want to take a couple more days to decide upon whether I wanted the car too. I didn't end up purchasing the car from NYC motorcars and was told that I needed to come to the Freeport location to get my refund, so I went there to fill out a transaction reversal form and was told that my money should've been returned within a week. I never received it so then I decided to go there personally again and one of the managers told me that the woman that normally takes care of those things had gone on vacation, so he asked me to fill one out just in case, and I went on my way. A couple more weeks passed after that and I then decided to call up once more and wanted to speak to the manager directly since I've been dealing with this for quite some time, he recognized who I was right away and stated that I didn't need to come in, because he will handle it On November ***, I went to NYC motorcars looking to potentially get a new car. I ended up leaving that night after being there having paid $412 towards a deposit in order to hold the car in case I decided to get the car because I stated that I would want to put down a large down payment towards the car but also did want to take a couple more days to decide upon whether I wanted the car too. I didn't end up purchasing the car from NYC motorcars and was told that I needed to come to the Freeport location in order to get my refund, so I went there in order to fill out a transaction reversal form and was told that my money should've been returned within a weeks time. I never received it so then I decided to go there personally again and one of the managers told me that the woman that normally takes care of those things had gone on vacation, so he asked me to fill one out just in case, and I went on my way. A couple more weeks passed after that and I then decided to call up once more and wanted to speak to the manager directly since I've been dealing with this for quite some time, he recognized who I was right away and stated that I didn't need to come in, because he will handle it On November ***, I went to NYC motorcars looking to potentially get a new car. I ended up leaving that night after being there having paid $412 towards a deposit in order to hold the car in case I decided to get the car because I stated that I would want to put down a large down payment towards the car but also did want to take a couple more days to decide upon whether I wanted the car too. I didn't end up purchasing the car from NYC motorcars and was told that I needed to come to the Freeport location to get my refund, so I went there to fill out a transaction reversal form and was told that my money should've been returned within a week. I never received it so then I decided to go there personally again and one of the managers told me that the woman that normally takes care of those things had gone on vacation, so he asked me to fill one out just in case, and I went on my way. A couple more weeks passed after that and I then decided to call up once more and wanted to speak to the manager directly since I've been dealing with this for quite some time, he recognized who I was right away and stated that I didn't need to come in because he will handle it right over the phone. He asked me for some information in order to retrieve it and stated that I should be fine. I wasn't. Seeing that enough was enough, I decided to call the bank I use in order to have the charge reversed. The reason for me placing this complaint is due to that disputed credit being recharged on April ***,. The reason that was stated by my bank when I asked is that NYC motorcars state that it was a valid charge although it was explained by the salesperson and manager on duty that it was supposed to be a deposit for a car, a car that I never got from them. This money was taken from me at a time where it's not easy to go and make that money back, due to the coronavirus outbreak in new york, so its a terrible feeling knowing that this money was taken from me just cause the company decided to keep it.