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I had one of the worst experience with Jetabroad. Please don’t book the flights through them. Always go to the airline website directly.
When i checked the flight from Australia to India on the web, it was going via Singapore. Sydney --Singapore flight had different carrier & Singapore to Mumbai had different carrier. The layover time at Singapore was 2.5 hrs. Jetaboard staff informed me that i should book this flight as airlines have code share so you don’t need to worry about your luggage so i booked it.
Later on when i enquired about the same with the airlines they denied any such code share & they told me that i need to go out at Singapore airport collect my luggage & then do the check-in again at Singapore airport for the next flight. I asked them to cancel this booking they told me to come through Jetabroad.
I called them they asked me to email about cancellation which they replied after three days. When i asked them about this they told me its my responsibility when i book flight with them. Now my ticket is cancelled now they are saying refund will be processed within 4-12 WEEKS & no booking fee will be refunded, Airline penalties apply & on top of that jetabroad will also charge cancellation fee & one more REFUND processing FEE...
Always pay directly to airline ... i will never ever go this worst Jetabroad.
I am writing this in a hope that at least it will save someone’s hard earned money.
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Dear KLombline
I hear your concerns but we can't find your booking in our system. We have searched for bookings including "Mumbai" and "Singapore" but to no avail. Can you contact Jetabroad (customersupport@jetabroad.com), ask for Darin and include your booking reference please.
Darin
Jetabroad
how funny I too am having a complaint with jetabroad and they cannot find my details in the system! yet when i contacted the airline direct they have sent a copy over to me with all the details. I have also sent a number of emails to the customersupport@jetabroad.com and I have been ignored! Jetabroad customer service is shocking.
We have recently found our flight schedule change for more than 12 hours of difference respect to our original flight. They have offer to us to change flight which will reduce our layover to 8 hours instead that more than 12 hours, no offer about covering expenses or accomodation por any layover was proposed.. We are completely unsatisfied with the service we have received especially After more than 30 flights and over 15000$ spent with them over several years.
The flight we have booked with them originally was just 3 hours layover.
That´s how they thank you for your Fidelity.
I am really disappointed with costumer service of Jetabroad New Zealand.
Everything start on the 14th of april when i book the tickets for me and my partner to Oslo. I prefered Jetabroad, because i thought that Emirates is an awesome airline, the flight was straight, no lay overs, just a few quick stops in between to pick up people, more expensive than other flights, but worth it.
15th i received the conformation of my tickets.
My visit to Norway is for work, so i must be on Voss on the 3th, so i did the booking of my train tickets and hotels for that date.
18th of april i got an email from Emirates, saying that my flight change to an other date, i ocean kayaking for a few days so i didn't see this until the 20th.
Them, i call Jetabroad New Zealand, speak with Jessie, and she told me that "jetabroad" "she" didn't even know about this change, i explain my situation and she told me she will try to do her BEST to help me to change my flight.
After chasing Jetabroad, with multiple calls, finally on the 22th of april receive and email, saying that they could change my flight one day before the original date.. AWESOME!..
So i send and email and confirm. This time Jill, the person that send me the email, told me that will be impossible to make a refund of train tickets and hotels, or at least book a night in an Hotel for this extra day that i have to wait for my train. Big fail of Jetabroad.. but i confirm my ticket anyway.
I wait for a confirmation of my ticket, that didn't happened. So i call Jetabroad again many times. All the times they told me they already call Emirates, they couldn't do any more than that. They where still waiting for an answer.
Seriously guys?. i call them and they are really helpful, Jetabroad is a "big company"? why they don't answer you?
24th and other email, still waiting to confirm
26th and other email, same history
28th, 3 days to fly, have to organize myself, book my Hotel again in Auckland and Oslo, buy new train tickets. So call again, this time with a more serious tone.
Finally they change my ticket,
1 day before the original flight, arriving on the 2nd of may in Oslo, departing 1th of may from Auckland at 15:30.
AWESOME!.. got a ticket after all this chasing! so hard!
So today i came to the airport, $40 taxi, arrive 4 hours before departing.
and from emirates they tell me that my flight is at 20:30!
This is incredible!
Again, never hear a word from Jetabroad telling me about this change.
I call Jetabroad again, this time a guy, i think name Gustavo, talk with me, and he told me that he sorry, he didn't know about this change, he couldn't do nothing about to fix it, not even refund money of my train, not even first class, not even nothing hotel in oslo, nothing..
He was gonna write me an email or call me in an hour to check what Emirates could do about this, but no answer, nothing..
Few hours ago, the only email that i receive from Jetabroad is one that said that my flight from dubai to oslo is 24 hours from now. too late, i was already soon to boarding my first flight.
If i knew how much troubles i would get booking with Jetabroad, i would not do it. like i told you, they where cheaper tickets and probably with better customer service.
Better next time book straight with the airline.
Your mission like a company is make your client happy, not give him troubles.
If i would have to choose again, i would NEVER buy a ticket with Jetabroad.
Next time maybe i will finish without flying and loosing my Job.
*this complain was send by email more than a week ago, there is still no answer, also post it in the other facebook page, still no answer.
*the website have reviews from unknow people, the wierd thing is that noone can review there, so how real they are? looks like jetabroad choose there one reviews for there website
Jillian Milne, i want an answer
They can not modify my bookings or cancel…they can not offer refund either…
SUCH A BAD COMPANY, LOST 1K
DO NOT EVER USE IT
I just received word today that payment was due. I’m unable to pay online and emailed so I can pay with a card. Terrified my flight will be canceled as it’s on the 14th. Please contact to resolve this. The site is saying something about a bank transfer at that is not possible at the moment
we purchased tickets with jetabroad for a trip to japan. whilst the trip is still a few months away, we are unable to get our etickets. i have waited, checked spam folders to no avail. there is no way of contacting jetabroad and speaking to a person. im very worried after reading similar stories that we have now blown our money.
My Jetaboard reference number is MPOGPN. They have sent me confirmation of booking but no e-tickets attached. I need this to be looked at as soon as possible. Seems very unprofessional how you can send something without valid proof of tickets attached. I have also checked my spam but cannot see anything in my inbox.