Jomashop review: Customer complaint regarding order #m3cc0650

Dear Jomashop & Managment Team,

I hope this email finds you well. I am writing to express my deep dissatisfaction and concern regarding my recent order with order number #M3CC0650, which I have yet to receive despite having made payments for the items.

I placed the order on August 8, 2023, and the estimated delivery date was August 14, 2023. However, as of today's date, August 21, 2023, I have not received the other portion of my order (1) Diptyque Perfume "Eau Capitale". This delay has caused me significant inconvenience and frustration, especially given that I eagerly anticipated the products' arrival within the specified time frame to complete my fragrance review on my social media platforms.

I have attached a copy of my order confirmation as well as the payment receipt for your reference. The order consists of the following items: Item #Y-138992 Escentric Molecules Unisex Molecule 01 EDT Spray 3.5 oz (103 ml), Item #Y-59622 LAventure Femme by Al Haramain for Women - 3.33 oz EDP Spray QTY: 1 which was shipped to me in a separate box from the missing Item #Y-A29PF Diptyque - Eau Capitale Eau De Parfum Spray 75ml / 2.5oz

QTY: 1. I am not sure why they would shipped two fragrances in one box and one fragrance in a sperate box. Why not just ship all three fragrances in one single box to avoid these missing package situations. I kindly request that you investigate the matter promptly to determine the reason for the delay and take appropriate action to ensure that I receive my order without any further delay.

I understand that occasional logistical challenges may arise, but it is crucial that customers are kept informed about any delays and provided with a resolution plan. I would appreciate it if you could provide me with an update on the status of my order and an estimated delivery date as soon as possible.

If my order cannot be delivered within a reasonable time frame, I would like to explore the possibility of a refund or an alternative solution that would be acceptable to both parties.

I value your company's commitment to customer satisfaction, and I believe that this situation can be resolved in a way that reflects positively on your brand. I kindly ask for your immediate attention to this matter and your prompt response. You can reach me at my direct number [protected] or reply to email address [protected]@gmail.com.

Thank you for your understanding and assistance in resolving this issue promptly.

Sincerely,

Charmayne Venegas

[protected]

[protected]@gmail.com

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