JotForm
Reviews and Complaints

Hidden Elements Malfunction:

Description: Despite properly setting conditions for elements to be hidden, they consistently appear on the live forms. This error has persisted across various attempts at troubleshooting.

Impact: This has led to confusion for end-users and has made the form appear unprofessional.

Inefficient Support System:

Description: Responses from the Jotform support team have been generic, unhelpful, and without tangible resolutions. Several tickets remained unresolved for months.

Impact: It has hindered the progress of the form's development and has led to significant delays in launching the service.

Multiple Rebuilds Required:

Description: The form had to be rebuilt from scratch multiple times due to recurring issues. Even after rebuilds, the same issues reappeared.

Impact: Significant time and effort were wasted, leading to financial strain and delay in project timelines.

Show/Hide Condition Malfunction:

Description: Basic functionalities like the show/hide conditions for form fields malfunctioned consistently.

Impact: This has impeded the user experience and made the form less intuitive.

Transparency and Communication Issues:

Description: There has been a lack of clear communication from Jotform's end regarding the nature of the issues, potential solutions, and timelines for resolution.

Impact: Left in a state of uncertainty, unable to make informed decisions regarding the project's future.

I gotta say, I'm not too impressed with JotForm. I've been trying to get in touch with them about some sketchy emails that are being sent out through their platform, but I haven't heard a peep back from them. I mean, come on guys, a little communication goes a long way!

Honestly, it seems like JotForm is just trying to copy Formstack. I've had some issues with spammers on Formstack too, but at least they've been responsive and seem to be actively working on the problem. JotForm, on the other hand, seems content to just let the spammers run wild.

I don't want to be too harsh, but JotForm's support is seriously lacking. It's frustrating to feel like you're shouting into the void and not getting any help. And when you combine that with the spam issue, it's just not a great experience overall.

I'm not saying JotForm is all bad - I've used their forms before and they work fine. But when it comes to support and spam prevention, they've got some work to do. Hopefully they'll step up their game soon.

JotForm done me wrong, they charged me twice and won't give me my money back even though I've been asking for it for 7 whole months. BlueSnap is no help either, they're just as bad as JotForm. They only offered me a measly 3 months credit, but that's not enough to make up for the double billing. I had to cancel my credit card just to stop them from taking my money. JotForm was sneaky about it too, they charged me on different dates and didn't even send me proper notices. My accountant didn't even notice the double billing, that's how sneaky they were. I told JotForm about it when it first happened, but they just kept on doing it anyway. Don't trust JotForm, they'll take your money and run.

I gotta say, I'm pretty let down by JotForm. Don't get me wrong, it's a breeze to use and fits right in with my other tools, but when it comes to analyzing the data I've collected, their visual report is just plain amateurish. What's the point of gathering all this info if I can't present it in a way that makes sense? It's like they put all their effort into the form creation side of things and forgot about the reporting aspect. I'm really disappointed and wouldn't recommend it to anyone, sorry.

JotForm is a pretty good form builder, I gotta say. I really like all the widgets and stuff they have, it makes it easy to make a form that looks nice and does what you want it to do. But let me tell you, their customer service is just terrible. Like, really bad. I had an issue with one of my forms and I tried to get in touch with them for help, but it was like pulling teeth. They were slow to respond and when they did, they weren't very helpful. It was frustrating, to say the least.

And then there's the issue with changes. Apparently, JotForm likes to make changes to things without telling anyone. That might not be a big deal if you're just using JotForm on its own, but if you have your form hooked up to other systems (like I did with Zapier), it can cause some serious problems. JotForm made a change that messed up my Zapier integration and it took me hours to fix everything. I had to email customers and it ended up costing me money. Not cool, JotForm.

If you're looking for a form builder, I'd recommend trying out Wufoo Forms instead. They're not perfect either, but at least their customer service is decent and they don't make changes without warning people.

Jotform is like a dream come true for anyone who needs to create forms for their website. You can make them look however you want and add whatever fields you need. It's like having a personal form-making wizard at your fingertips. However, I did run into a bit of a snag when I tried to use the clear form button. It worked at first, but then it stopped letting my customers clear the photos they had submitted. It was like the button was playing a game of hide-and-seek with me. I reached out to the Jotform team for help, but it took them a while to get back to me. I was starting to get worried that my website would be stuck in limbo forever. Finally, they told me that they had submitted a ticket to their developers to fix the problem. It's been ten days now and I still haven't heard anything back. I'm glad I haven't launched my website yet, because if I had, this issue could have put me out of business.

This website is not good at all. I had a really bad experience with it. I got an email from someone named Brandy Gill who was trying to scam me. They sent me a link to a form on Jotform that was supposed to be an application for a home on Craigslist. I reported it to Jotform, but they didn't do anything about it. They even lied and said that I had sent the email myself! I couldn't believe it. They didn't take any responsibility for what happened and they didn't even try to explain why it happened. It's really disappointing that they would let scammers and killers use their site like this. It makes me wonder if they're in on it with Craigslist. I've tried to complain to both Jotform and Craigslist, but they never reply back. I would not recommend using this site at all. It's just not safe.

JotForm is a website that offers a product that you can use on their website. However, if you want to do anything else, you should RUN. If you want to use webhooks, RUN. If you want to require users to login without having that be tied to some kind of "access" requirements, RUN. If you want to embed the form into your own website, RUN. If you want to automate processing JSON via webhook and want to rely on your assigned field names in your form to come through in the JSON, RUN. If you want customer service to actually do ANYTHING about bugs you find for them, RUN. If you want a product that is well-tested and understands that they are dealing with customer data that makes or breaks your ability to do your job as a web developer, RUN.

I could go on and on about the problems I've had with JotForm. But I think I've made the picture clear. Seriously, RUN.

We are a non-profit organization and we decided to go with JotForm for our form needs. We signed up for a year subscription and were excited to start using their service. However, during our fundraising event, we encountered a problem when they changed their allowed payment submissions. This caused our form to shut down and we were in a panic. We reached out to their customer service and within 24 hours, they had our form back up and running. We were relieved and grateful for their quick response.

Unfortunately, we encountered another problem with one of our forms that hasn't even gone live yet. It is still in test mode and we were getting an 'over quota' message when we tried to load it. We submitted a ticket and were told that it was fixed last night. However, this morning we encountered the same problem again. We were frustrated and disappointed with this experience.

One thing that we didn't like about JotForm is that they changed the number of forms and subscriptions that we purchased four months into our subscription. We had to constantly monitor our forms to ensure that they were working properly. This was a painful experience for our non-profit and we don't plan to renew our subscription with JotForm.

Overall, we were happy with their customer service when we encountered problems with our forms. However, the constant monitoring and changes to our subscription made it a frustrating experience. We are now looking for an alternative form service that can better meet our needs.

My experience with JotForm was not a pleasant one. My website developer used their platform to create a form for our site, but unfortunately, my developer went out of business and we were left with no way to access our form. We started receiving messages from JotForm saying that we had exceeded our form quota, and we were unable to make any changes to the form or even access it.

We were willing to upgrade to a paid model, but JotForm would not give us access to our own form without a login. We tried to contact them, but they only had an email service which made it difficult to get a response. As a result, we lost revenue because our customers were unable to book appointments through our site.

It's frustrating that JotForm would not let us access our own forms, and we had to pay a new developer hundreds of dollars to recreate the forms that were already there. Their customer service was terrible, and they didn't seem to care about our situation.

Overall, I would not recommend JotForm to anyone. Their lack of customer service and unwillingness to help their customers is unacceptable. It's important to have a platform that is reliable and easy to use, and unfortunately, JotForm did not meet those standards for us.

Jotform is one of those software that can help you create forms. There are many other software like this, but Jotform is one of the most popular ones. The price of this software is around $1-$3 per month, but they charge $28! My friend tried the paid version for a month and then asked the billing support for a yearly plan with a discount. She doesn't know how to compose Gmail messages, only reply. I spent a lot of time teaching her how to use that form. But the answer was NO DISCOUNT. Then she decided to downgrade the plan to the free version, and suddenly they immediately offered her a discounted yearly plan. I personally hate that kind of cheap tricks.

I set up a form for her, and their support mostly sends you to FAQ questions even when it's obvious that the solution must be done from their side. Most of the support agents don't know their job. The software is not bad for playing around, but for the paid version, I highly recommend buying another software specialized in specific kinds of forms like calendars, booking, and etc.

Overall, Jotform is a decent software, but their pricing strategy and customer support need improvement. If you're looking for a simple form builder, Jotform can be a good option, but if you need more advanced features, you might want to consider other options.

I run a nonprofit 501c3. I used jotform to accept applications for scholarships. Randomly they have shut down my form claiming that my ip is being used for phishing. Completely untrue. Have emailed numerous numerous times with proof that this is not occurring. Nobody responds or replies. Completely inexplicable. Why does jotform not reply? Why does jotform not notify the account before they shut it down? Terrible.

I am an insurance agent in Lexington KY I spent hours shopping for a good form builder and skeptically landed on JotFrom. I've been a paying customer for a year and prior to that I had a free account for quite some time. In addition to insurance I am an investor in a small car lot. I started a facebook page for that car lot and pulled a template for a loan application from jotform, a template they provided and access to add it to the tabs in facebook through their service. I was testing to see if it would work. It did. I am a legitimate company and agent with rules that restrict how I use clients information. I'm in good standing with the state and my clients. Jot From has twice suspended my account. Keep in mind these forms take hours - and hours with lots of technical support needed to build the forms on top of what you pay for their service. So my hands are tied. I can't get them to allow my IP access to the website to access my account (2nd time for the same reason that was resolved the first time) I can't take my forms with me even though I built them so I'm stuck and I don't have the time to build them from scratch again. If you decide to do business with them you are stuck! Stuck Stuck and they can cancel you without notice. DO NOT SPEND THE TIME WITH THIS COMPANY, YOU'RE STUCK, IT'S A TRAP and their customer service when something like this happens is shameful. Like I did something wrong! How do I want this resolved. I want a sincere apology and proof it will never happen again. If I could switch companies I would but I'm locked out and stuck. I can't rebuild those forms! Weeks of lost time. I'm infuriated.

Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraisers. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

I had an account on www.jotform.com and used this site for quite a long time. But for some reason now I cannot log into my account. I sent JotForm a message asking for help but they simply ignored me and never bothered to reply. There is absolutely no customer service, they never reply and provide absolutely no help! I can't resolve the matter myself, I have no idea what happened and why I can't access my account. Very disappointed with JotForm.

People, stay away from the company www.jotform.com. I filled the surveys for them, but these jerks promised to transfer money to my account within 5 working days. It was ###, ‘coz they haven’t transferred money. As well as they suddenly stopped to communicate with me. Please, help me to get my earned money from these dishonest people. As well as share info about this website.

I went o the website www.jotform.com and decided to use their templates and design. I was really disappointed, when I found out that this company double billed me. I tried to contact the customer services, but all my emails were returned back. No idea how to reach them. I wonder if there are other people, who had the same experience. Let’s share views about this website.

I recently signed up for the website www.jotform.com. At the beginning I used their online applications in order to create my forms. I wasn’t happy with them, it was difficult to navigate, and the website didn’t provide any tutorials. Later I bought Economy plan from them for $20 per month, but they blocked my account and said that I didn’t pay for a month. So be careful if you use this website or leave comments if you had horrible experience about this seller.