Journi Print review: Photo book #4310537

You have sent the wrong photo book
despite 8 or 9 emails I only received 2 automated replies and no follow ups
emails
1st email: Journi sent 08/10/2023
This book is a birthday present for a special birthday 17th October for my wife, it must arrive on time
We ill send back the other book please confirm return policy
Robert Steele
Sent from Mail for Windows
2nd Email to Journi sent 08/10/2023
This is an image of the wrong book cover sent in error
It is essential you send the correct book and I receive it before 17th October
Rob Steele
Sent from Mail for Windows
3rd email
From: robert steele
Sent: 08 October 2023 1:54 PM
To: Journi
Subject: RE: Message from Web || Robert Steele
This book is a birthday present for a special birthday 17th October for my wife, it must arrive on time
We ill send back the other book please confirm return policy
Robert Steele
Sent from Mail for Windows
4th email
From: robert steele
Sent: 08 October 2023 2:11 PM
To: Journi
Subject: RE: Message from Web || Robert Steele Order No #4310537
This is an image of the wrong book cover sent in error
It is essential you send the correct book and I receive it before 17th October
Rob Steele
5th email sent 10/10/2023
Hello Journi team!
Order #4310537
--
You sent the wrong photo book.
I have sent many emails but received an auto response reply.
I need this urgently for a present.
I have the incorrect book and the requested how I send this back.
This is now urgent
Robert Steele
Sent from Mail for Windows
6th email sent 11/11/2023
Journi
You delivered the wrong photo book.
How do I return and how do I get the correct book. Urgent
Rob Steele
7th email sent 11/11/2023
Re: ✅ Purchase Confirmation - Order number: 4310537
robert steele
Journi
You have delivered the wrong book. Can you contact me
Robert Steele
Rob Steele
8th email sent 11/11/2023
Re: ✅ Purchase Order number: 4310537
You have delivered the wrong photo book. I have sent many emails.
When will I get the one I ordered ? This is urgent.
What do I do with the wrong book?
Robert Steele
Rob Steele
there are more emails today a message on the chat and failed attempts to call
This was a special present time critical to 16/10/2023
I asked about returning the wrong book- no answer
your telephone number +[protected] does not work
not possible to phone
Worst service i have ever experienced
Your chat does not follow up with a human response
robert steele