JPMorgan Chase
Reviews and Complaints

I have had a mortgage with Chase for years. They have always been thieves and do not work with people in desparate situations. They were working with my husband and told him step by step what we needed to do to get our home mortgage interest rate reduced. He jumped hoops and after it was said and done they told him that now his credit score was to high and they could not do anything for him. They have our first mortgage at 8% and 2nd mortgage at 12% last time I checked. To depressing to continuing looking at something you have no control over. I think the second is even higher. Anyway, I am trying to find someone to give me advice on what to do because now my husband has lost his job and I am the only one employed. I contacted chase bank because we were 2 payments behind and told them I would have the payments to them within 1 week and they told me fine, they would do what they could to help me. I did as they told me and made a payment, they told me I had until the 6th of April to make the payment and I made 2 payments by the 5th. On the 2nd when a payment was made they rejected it. I contacted them and had to speak with 5 representatives, I think they just kept hanging up on me. I finally got someone to take the payment, it was taken out of my bank account, I called the next day and made a second payment, again taken out of my account and came home from work after both were taken saying that they "cancelled my payment and did not take and that if I try to make any other payments to them that they would just keep rejecting." Help! do you know anyone who can help. Chase is awful to deal with. I have spoken with countless reps and they keep saying sorry! I don't want a sorry I tell them I want a resolution. What do you recommend?

My husband and I are in our 60s, white caucasion, I lost my job in 2009 and our business due to the BP oils spill in 2010. We applied for a mod from Chase for our home in 2009 due to my job loss. We were denied and told that we made too much money. We used our life savings to keep our payments up-to-date until May 2010 when we were told by a Chase rep. that we should stop making payments as it will "push" Chase to help us. In August of 2010 when we were contacted by a Chase representative, Margo Mowers who is Hispanic. We thought that she was sent by an angel since she sounded so sincere and that she/Chase truly wanted to help us. We reapplied for the mod again. We filled out all of the excessive paperwork, submitted all of our personal information including SS #s, bank acct. #, 3 yr.s tax information, first born child, right arm, etc. We were told that this would take no more than 60 days for Chase to reply. We were relieved and thought that we were going to get the help that we so desperately needed to save our home. We have never been late on our payments, we had an excellent credit history, we designed and built our home ourselves by acting as the contractors and put our blood, sweat and tears into this home. It was our final home and we thought that this "help"would secure our future and our retirement in our soon to be "old age".

60 days after we applied, we heard nothing, we called Ms. Mowers, emailed her and sent letters. She did not return our calls, did not return or acknowledge our emails, did not respond to our letters, NOTHING. We did not hear from Chase after 60 days, 90 days or 120 days. In January 2011, Ms. Mowers sent us a letter and told us that the paperwork that we submitted, has expired due to the "overload of mod cases" and requested that we reapply for the fourth time! What happened? We were devastated, we had given up after no response from Chase or their so called representative. In December, we left our home in our children's hands to handle what ever may happen. We have moved to another state trying to find jobs. We felt that we were being held hostage by Chase. We also believe that the reason our application was allowed to expire was because we are of the wrong color and race. We are white, responsible and elderly. We were thrown to the back of the pack so that the young and people of the Hispanic and black race could be helped since they were among the majority that purchased homes that they could not afford. We are disgusted and penniless at this time in our lives. We have lost everything that we spent a lifetime trying to achieve. Our retirement has been dwindled trying to keep our home. Chase bank is one of the worst offender's, preying on people who have tried to do the right thing. Refusing to help those who do help themselves and granting reprieves to those who couldn't afford their homes in the first place. Chase bank should not be allowed to do business in this country as they are among the biggest offenders of defaulting on their multi-billion dollar loans, taking money from the taxpayers to bail themselves out, paying their execs. millions of dollars and screwing people like us. They are nothing but crooks. We are trying to contact Ms. Mowers, who has not returned our calls to date to apply for a short sale. NO RESPONSE WHATSOEVER! Chase can foreclose, ruin our credit, lives and take our future, what ever is left of it.But they can't get blood out of turnips! And we believe that we were discriminated against because of our race and age.

I received a promotion from Chase... open a checking account with a minimum deposit of $100 and have a direct deposit of at least $100 a month with no minimum balance and I receive $100. I thought easy way to make $100. Opened the account and the savings account too in order to have the free checking. I'd have $100 directly deposited from my paycheck and after it transferred to the checking account, I'd transfer it manually to my regular bank (USAA which I love). I logged in online to transfer for April and guess what? I noticed the balance was $6 less than it should have been. I called customer service to find out what this service fee was for and the representative told me it's because they changed the terms of my checking account. I had to have at least 5 debit card transactions, minimum direct deposit of $500, minimum balance... I said I don't know anything about this let alone agree to any of it. The rep said it was on my last statement. I don't even get statements... it's all online so unless something cued me to look, I wouldn't! I said no thanks to Chase. Like how they change the terms of service on you and you don't have any say nor do you even know about it and they expect people to stay their customers? There are so many banking options these days. I've been with USAA for 13 yrs and absolutely love their service. It's probably the best out there. The worst, Chase. Stay away!

I started out with 85000 dollars, Sept 2008 before the year 2010 had came in all my money was gone, I did spend some of my money, but I never spent 85000 dollars on a debit card, my debit card was used as an admission from chase bank that I spent 85000 dollars on a debit card in less than a year, I was also receiving direct deposit, 8 thousand dollars that year, Chase refuse to investigate, they also allowed someone to endorse money into my account, they have also altered my summaries, I kept copies, it is a scam, they were also charging me for items more than once, the legal system dose not want to handle this, because they are scared of big corporations, I am trying to find me an attorney that is not scared to stand up, and face these thieves, there are many as my self, they prey on the elderly, my checks most of them I never saw them, I was blocked out of my account for almost a half a year, I did my banking on line, they used the excuse I did not have adobe the necessary software, but that was not true, I am a senior citizen, all of my savings or gone.

I borrowed $ 1000 from Chase Health Advance at the assistance of my dental office to pay for a dental procedure I had to have. I was told that if I paid the balance within a year I would have 0 percent interest. I paid the $ 1000 back within 5 months, but since I missed a payment in the beginning Chase kept charging me interest at almost 30 percent AND monthly fees of $ 39. So, I have been paying interest and fees on intereson fees. I called to see if we could negotiate and the best they said they could do was waive two fees. I offered to ptay the interest if they waived all the fees. They wouldn't. I offered to pay the balance of interest and fees on the statement that posted my last payment and they refused. If there is a way to submit a written complaint they wouldn't tell me and there is no direction for this on my statement. I missed a couple of monthly payments but paid the $ 1000 well before the year was out so I feel that paying over $ 300 on an initial loan of $ 1000 over 5 months is preditory. And interest and fees will continue to accrue. These are preditory practices geared towards people who are sick in some way or another and not up to their best. There is the letter of the law and the intent. Chase is pushing the letter of the law to squeeze every dollar possible out of people who sign up for their plan. I understood the associate at first to say that he would waive the fees if I would pay the interest. I said I could do that and how much would the interest amount to. He took a looooooong time to calculate the interest, and the came back with the original $ 327 plus change PLUS a $ 2 charge to pay over the phone. I asked him what the interest was. He said I had to pay the full amount, then he would back out 2 monthly fees (out of 6) and they would send me a check for the credit. So what was he calculating? I asked to speak with a supervisor and that took about 1/2 hour and I had to listen to the same line of music over and over and over again. That was just annoying but not surprizing. The supervisor didn't tell me anything new. Years and years ago I had a credit card with Chase Bank when my original credit card provider sold their accounts. I quickly closed the account as Chase was using unfair and predatory practices then. When my dentist suggested I use them, I decided enough time had passed and perhaps they had changed. They have not. I have found a new dentist too.

I've been banking at this location for over four years now and the new manager they have, has got to be the worst manager they have had. She does not know who to talk to the customers, she never knows the answer to any of your questions, she's always asking the employees what to do, and a few times that I've been in, she doesn't seem to have a good relationship with the employees. It is so bad I am changing banks and pulling all of my accounts from Chase, she's that crass and offensive. I would encourage all to avoid her at all cost.

We are currently bringing legal action against Chase Home Finance . After 8 yrs of getting the run around with undisclosed fees, refusal to accept payment, refusal to supply escrow and documentation supporting fees, refusal to honor original mortgage that they purchased, violation or TILA (Truth in Lending Act). and most recent a adjustment in our Fixed rate mortgage that changed our Principle and interest more than $50 mo, without explanation. All documented and submitted to a NY Attorney and now the NYS Attorney Generals Office. I am looking for more people who may have been effected to push this action as a group or class action. This way Chase will then have to answer to their misdeeds, and can no longer use the excuse was a mistake or single incident. This bank has done more to destroy Middle Class working people and needs to be put in front of Congress and the US Senate, and all foreclosure and illegal actions halted. If you are having similar issues with this bank please contact me and I will pass along attorney information and will start creating a database for other who have also started actions so that their attorneys can show their incidents are not isolated.

If you read my report and still don’t leave Chase Auto Finance or avoid them if you don’t already do business with them, then be prepared for what you will get for ignoring me. I financed a new car with Chase in March ’09. In September ’09 I added another new car to Chase, so I had two auto finance accounts.

To make a very, very long story short, Chase Bank did something that was very unprofessional that hurt my credit so I closed my checking account and decided to move my auto accounts to other banks. My other bank sent Chase Auto Finance a check for Car A, and Chase paid off Car B.

Both banks have said that it’s my problem and I have now spent over two months trying to get Chase to reopen the account for the car that wasn’t paid off and pay off the correct car. I am now paying three car payments for two cars. Car A at Chase is being paid and Car B is being paid at both banks.

So you say this isn’t possible. They have to fix this. Well, all I can tell you is that you have not seen a level of incompetence like that at Chase Auto Finance until you see it with your own eyes. I have been told that it would be fixed in 7 business days, three times now.

It’s still not fixed and I doubt it will be until I finally just start suing both banks. I’ve had multiple days ruined arguing with these people all day on the phones. They’ve sent me letters halfway through the 7 day periods that they say they will fix the account asking for things that they’ve already asked for and received. It’s the most unbelievably simple mess to fix if you are competent. Consider yourself warned! Chase auto finance is an awful business to deal with.

I’ve never been late on a payment and they treat me like dirt and talk down to me. I hope they go bankrupt and all of those ### lose their jobs for what they’re doing to people. And by the way, Chase Bank is the reason that all of this even started. They are as bad as Chase Auto Finance. These people are ###. Stay away.

I noticed a fraudulent charge of $1409 in my Chase Credit Card statement. I initiated a dispute with Chase Credit Card. During the next 3 months Chase Credit Card would credit my account as if returning the money and then rebill the money back again. It keeps looping over and over. When Chase Credit Card rebills the amount back and the credit card balance sky rocket up above $1409, it also applies interest charge to the new balance and claims big minimum payment of more than $100.
Customer Service would claim that they don't see on their computers what I see in my Chase Banking online. Dispute department would not return calls, answer official letters or faxes. They are not supporting their customers! Contrary, they are using the situation to rip the money off their customers who got into trouble with fraudulent charges on their credit cards.
Is there a government agency helping to protect rights of deceived credit card holders? If you've been in my situation and won the battle, could you please share what to do?

I agreed with all of the victims of Chase credit card holders. Not only Chase customer service is horrific, the employees like Monique Green and Angelica (#CRE15M) are also outrageously abusive and out of control. They retaliated against me for making complaints by closing my checking account without warning and also closed my well established credit card account with excellent standing never late after I filed my grievance against them. It is so unjust to see these scums get away from “murder” using abusive power to commit fraud and wrongful acts and received no punishment on their evil actions.

On Wednesday, 3/16/20111 I sent $50 to Commonwealth Edison for my electric bill via Chase Bank’s online bill payment center. On Thursday, 3/17/2011, my Chase checking account online showed that two payments for $50 had been debited to the account. I had authorized and submitted only one payment to Edison.

When I talked to Chase telephone banker “Tracy in Texas” she said they would take care of canceling the second payment immediately and the unauthorized $50 would be in my checking account the nest day. When I ask3ed for her employee ID and a case number she refused to do either one and was rude.

On Friday, 3/18/2011 when I looked at my account there were still two $50 payments shown and debited. I talked to another Chase Telephone banker, Karen Ordiz, who said that nothing had been done to cancel or return the extra unauthorized payment and they would do nothing to solve the problem. It was my though luck. I could try and see what Commonwealth Ed would do.

I called Chase again to ask for a supervisor and was referred to Ryan Klaus, an online specialist, who said there was nothing he would do about it. They wouldn’t call Com Ed to see if they could help with the problem. When I told him I was planning to contact the bank’s executive office in New York and The Bett3er Business Bureau he did call Com Ed who told him they hadn’t processed the payments yet but would not cancel or return the extra one in any case.

Elizabeth Winnieski in the Executive Office in NY said that even though “Tracy in Texas” completely lied to me on Thursday saying they were taking care of the situation, there was nothing Chase would do to help me. I now know I can never use Chase’s online bill payment again.

I’m a senior citizen with scant income and no resources who just came back from attending an out of town funeral for a sudden, tragic death in the family and thus lost sever days pay. I desperately need the unauthorized $50 to get through the next few weeks. I want Chase to credit the $50.00 to my account.

Have had my two cards originally with Providian, bought out by WAMU, then bought out by Chase. In the last eighteen months I have had my interest rate raised by at least 8-9%, with no reason given, other than "to maintain profitibility" on the account. Now i do carry balances on the cards, but i make more than than minimum payment required, never been late, never gone over the limit. In addition, within the last 18 months, my credit limit for both cards has been reduced twice, with the second one occurring yesterday(with no advance notice, i might add).my visa limit has been cut by 45% from its original limit, and my MasterCard has been cut by 56% from the original limit. The only answer to my numerous inquiries, were that the decision was based on extensive deliberation. Never mind the fact that i pay on time, never exceeded my limit, and send more than what is required. And when i asked this question."if your corporation cuts my limit, it makes my credit score worse because you are telling others i am have more debt that i actually have, because of the available limit, i got the typical "tough [censored], it is not our problem" answer. absolutely disgusting. this company raped the consumers repeatedly, got bailed out by the consumers, and is continually raping us still. but i will say this, i took great satisfaction in getting both representatives to hang up on me instead of the other way around. will be glad when my balance is zero, and they call me with all the offers to increase this and that. will lovingly tell them to "stick it straight up their candy a**es"

Today we received a letter from an attorneys office for foreclosure on our home. For the past couple months they have been telling us to not make any payments because it will mess up the modification rework. There are so many different numbers to call and everyone tells us something different. The guy on the phone today said that we took a risk by not paying the monthly payment. They misinformed us. If I had known this I would have been making the payments. Now we are behind over $5000. I don't think this is right and I am trying to figure out the best route to take.

I authorized a credit card payment to chase credit card services in the amount of $19.17 the amount due they took out $619.17 I called to fix the error they informed me it was too late on their end and I would have to stop payment at my bank they admit it was their error yet I have to stop payment and pay a fee to do so CHASE BANK IS NOTHING BUT CROOKS WHO STEAL FROM THEIR CUSTOMERS! run away fast from Chase Bank!

Chase bank of san antonio, texas, keeps on sending me vouchers, instead of checks. Because, I could receive paychecks for $125.00, $100.00, and $75.00. Checks that have my name, street address, city, state and zip code, and the amount stamped on my paychecks, using plenty of black ink. I wish they should stop mailing me vouchers, and, mail paychecks to my house. So, I can cash my checks at a local store that accepts my paychecks, and, cashes them, too. So, i'll feel better, now, i'm happy that chase bank of san antonio, texas, is mailing me back some paychecks, that have mix or match amounts stamped on it. And, my guardian, will drive me to a local store and, i'll cash my paychecks there.

Opened a bank account at local branch with a coupon that was mailed to me for a rebate of $125. that was supposed to be credited to my account when a monthly direct deposit was made to my new account. Several months have gone by without any credit being made, so I contacted Chase using telephone number that was on my statement.
It was there that I started to get irritated, as they asked what the coupon code was (didn't know that I needed to keep record of that) and the name of the person who opened the account and the date. Now doesn't Chase have all this information in their data base? OF course they do. As a sidenote I spoke to three people to get to this point and was told that they could not give me Chase's corporate telephone number (which I got at a later date thru investigation of mine 800 chase99).
Now I am waiting to hear back from Chase to whether they will credit my account with the $125., or as the person at the executive office tells me 'that there is a slim chance' of this happening, as it's not in their data base.
What kind of company is this? Why do they act so unethical? Why did our gov't give them a bailout when they act so dishonest?

On December 14, 2010 I attempted to purchase a Christmas gift for my wife, but my Chase VISA card was rejected.
When I called Chase I was told that I exceeded my credit limit. I knew that my limit was approximately 16K and that I had just paid $5800, which would have allowed my extra purchasing power. After speaking with a customer service person who was rude and ignorant, possessing no listening skills, I spoke with a supervisor, Brandon *******, who also tried to explain the reason for the reduced limit.
For the 10th time, I told him that I wasn't calling about that, and I did not care about the reason.
My complaint was that I was not notified that my credit limit was reduced. Mr. ******* said that I would be notified in a day or two. Eleven days before Christmas you take my ability to purchase gifts away from my without advising me. This must be a violation of some standard.
Oddly enough, today (December 20, 2010) I received the notice (copy enclosed).

You can be assured I'll be closing my account.

I hope you have seen the recent CNN exposure of JP Morgan Chases theft of military service men’s mortgage payments and fraudulent foreclosures. For years Chase has been over-charging on military mortgages, ignoring veterans complaints, harassing for payment and threatening foreclosure. JP Morgan chase is also guilty of fraud in applying the MHAP guidelines which has resulted in an over charge in my HAMP modification, and no doubt, also affects hundreds if not thousands of seniors. Their ongoing fraudulent application of the MHAP guidelines results in cheating those on social security and pension income and is a violation of truth-in-lending laws as well as blatant age discrimination. I have the documentation to support my allegations.
I need legal help in fixing yet another injustice perpetrated by Chase. Home Finance.

Sincerely,

Robert B. Hall
453 Dover Dr. S.
Englewood Fl 34223
[protected] ( [protected]@verizon.net)

I unfortunately had to file for bankruptcy in December of 2010. One of
My creditors included in the action was Jp Morgan Chase Bank, for a credit card. 2 months after I filed and while I was protected by the Bankruptcy stay laws, Chase Bank went to court and got issued a Writ of Execution, placing a levy on my personal bank accounts. Money I use to support my son and myself. Chase refused to answer or acknowledge any of my attorney's numerous calls and faxes. I lost almost 2 lbs in 1 day from the stress of watching charges clear my account and the additional $29 overdraft fee follow it. My attorney was able to show my credit union risk manager that this was not a legally prepared request. Chase knew I was in the process of bankruptcy, yet they ignored US laws and went ahead and enforced this levy. Thankfully, my credit union released the levy, themselves. Anyone else have this problem w/ JP Morgan Chase Bank? I think they should be sued! With the millions of dollars this corporation has, they think they are above the law. They need to be shown that isn't correct!