JPMorgan Chase
Reviews and Complaints

I believe all of their collection employees are trained to be rude and remorsless...If you come across one that is kind you are lucky because that employee is probably going against company policy by being pleasant because they have a conscience.Chase is using this recession and there power to fraudently, yet legally, and selfishly take advantage of good people that are struggling in the slightest of all aspects.I hope that karma comes around and that they pay dearly.One CEO after another.

If you have purchased or received a CHASE Gift Card, you better use it quick and now! This is because if you have unexpected activities on your card, even if you did not lose the card, the bank tries to make money off of you and make you pay a fee to replace or close the account!

They tell you that there are fees associated with replacing the card and closing the account. Whether you choose to replace the card that has fraudulent activities or close the account completely, they make you pay a fee. They also tell you that this fee is not waivable, because apparently it takes them a lot of money to do so. Also, if you are arguing about the fraud, if you don't pay this replacement or account closing fee, they reverse the credit and you get NOTHING back! So I basically was threatened to pay the fee or I lose the $60 fraud amount.

They also make you a lot of trouble going back and forth with the whole investigation.

I though gift card is supposed to help you secure your credit card and money, and yet Chase is trying to make money off of you. I had my card in my possession the entire time, and never used it online either, and have only used it in restaurants. How is a gift card different from a regular credit card? If there is unusual activities on your card, the bank always refund you the amount immediately, replace the card for you immediately with no fees, and then investigate! So it's a lot more money to make gift cards?! Bank gift cards make you purchase them already, and now they ask you for replacement fee when I did not lose my card, but it has to be replaced because of fraud! Ridiculous! How come regular stores who sell gift cards never make you pay additional fees?!

Someone please tell me, am I being unreasonable?! So I'd like to warn everyone once again, if you have purchased and received a CHASE gift card, you better use it now and quick and never purchase from them again! American Express is the way to go, their cards never expire, no dormant fees and no replacement fees! CHASE has absolutely horrible customer service even though I have been their Credit Card customer for over 10 years and they tell me I have to replace the card, pay the fee in order to favour the dispute in my direction! I am a victim of a credit card fraud! Something is seriously wrong here I think.

you borrowed the money.you lost a job? now that you are graduating you want chase to free up"your" money so you can by a cap and gown.NOt really undersatnding you ...you say I want "my money back"?what are you saying?They took money away from you or they froze your line of credit.The line of credit is not your money its theirs and they were lending it to you through a credit card.If you stop paying as promised, then yes they will cut you off...DUH and of course they will call you.They are bound by laws on how much contact Ie if you dont answer the phone they will keep calling till they reach a certain number, receive a cease order settle the debt or begin to make contact with you.I owed chase alot 5K, They frozoe the balance and as long as I made min payments they kept the interest at 0 till pd off.BUT I had to NEVER MISS NOR BE LATE! iIt was a great program and helped me rebuild my credit score because they reported me as making pymts as agreed...alot of people are blaming banks and the goverment for their poor choices...its time we all looked in the mirror and realized the financial mess has lots of participants!

Sorry, my LAST comment was posted to this complaint by accident. It was meant to be posted to a different complaint regarding Chase. Somehow, I got the complaints confused...Wrong tab! Please disregard my LAST comment!

I wrote the "cease and desist" letter, as, I was informed by Chase that's what I needed to do to stop the phone calls...Therefore, they must be subject to the law, or why else would they have asked for the letter?

Below is a copy of the State of California, Fair Debt Collection Practices Statues, Article 2.9:
(http://www.dca.ca.gov//publications/legal_guides/dc-2.shtml#article24)

Harassment or Abuse

It is a violation to harass or abuse a debtor or any person in order to cause payment of a debt. For example, a debtor may not vex, trouble or annoy the debtor or anyone continually or chronically, as by repeated telephone calls, in order to induce payment. The following specific rules apply:
1. Harassment or abuse by telephone. A collector may not make the following uses of the telephone to collect a consumer debt: (a) to cause the debtor's or anyone's telephone to ring, or to engage the debtor or any person in telephone conversation, repeatedly or continuously for the purpose of annoying the person called;134 (b) to call the debtor or anyone with a frequency that is unreasonable and that constitutes harassment;135 (c) to cause the debtor or anyone expenses for long-distance telephone charges, telegram fees, or charges for other similar communications, by concealing or misrepresenting the purpose of the call;136 or (d) to call the debtor or anyone without disclosing the caller's identity.137

2. Other forms of harassment. A collector may not engage in any conduct in connection with the collection of a debt whose natural effect is to harass, oppress, or abuse the debtor or any other person.138 ("Natural"; means how an ordinary person would ordinarily feel; the term "harass"; has no statutory definition, but probably includes rude, nasty or other un-civil or unreasonable behavior.) Conduct that is similar in purpose and effect to the conduct described at paragraph 1, but is accomplished by some means other than a telephone (for example, publication on the Internet or by e-mail), is probably unlawful.139

Action: If the debtor or someone in the debtor's household receives and is harassed by repeated telephone calls or by any other repeated acts by a collector or any of its employees, the debtor should make a written note of the facts, and then send the collector a letter notifying it of the misconduct. If the misconduct has serious consequences or is repeated, the debtor may register a complaint with the FTC.

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I see nothing in article 2.9 that distinguishes or lists what debt collectors have/have not to abide by this law, and was not able to find one anywhere else on their website. My mother is 82 and sole income is Social Security. I doubt, after suffering a stroke, that she much cares about her credit score, and I'm not a user on the account. She also owns no "real" property to put a lien on. Also, the credit card insurance IS making the payments on her account. Chase is calling in regard to the amount that is behind because of the time it took me to get power of attorney and access to her checking account. About two months. Anyway, my complaint was regarding the harassment, not the debt. As I stated above, the situation has been explained to them many times, and furthermore, I've even provided a copy of her doctor's report to them, at their request. So they know she's not trying to pull a "Fast One" on them, and they are aware she's never going to be "normal" again. My point here is...Since they are aware of her situation and backed-up by her doctor, what other purpose can the phone calls serve, except to harass?

an orginal lender doesnt NOT, a nd I repeat NOT have to take a cease and desist letter. Only 3 parties have to take that. They also do NOT have to take any less of a payment then was in the orginal agreement. They will sue you and garnish your bank account...along with destroying your credit. Please get some legal advise before a) you bank account has lein against it and frozen or b) have a lein against your house. Also you credit is being ripped to shreds right now. Please seek legal advise asap

Well, I'm not a lawyer, but there are laws regarding how debt collectors can collect debts. They are NOT permitted to harass you! I have had the SAME problem with Chase Bank regarding my mother's account after she suffered a stroke, and I received "Power of Attorney". This is what I've done...One, you have to write Chase a letter to "Cease and Desist" the phone calls (Although, Chase believes it's "Above the law", but it's one of the steps in the process). If the phone calls continue, which they will knowing Chase, you can file a complaint with the FTC (Federal Trade Commission). This can be done online (http://www.ftc.gov). I just finished filing a complaint with the FTC this morning regarding Chase Bank. I also plan on filing a complaint with our states Attorney General, as harassment is also a violation of our state laws. You might want to check your state laws regarding debt collectors, and do the same thing. I haven't got any further than that at this time, however, I am considering going to the news media with this problem. We have a news channel here that fights for consumer rights. They just had Chase on the other day, however, it was in regards to a different problem. Well, that's what I've done, to date. Good Luck! Your going to need it with Chase. Outside of the IRS, they are the most "Ruthless" and "Uncompassionate" bunch of people I've ever dealt with! Ignorant also, as they don't even seem to understand the English language!

My husband and I are going through the EXACT same ordeal with Chase. Due to cuts and pay and job loss on my part we applied for home loan modification. We sent in all our paperwork and went on a three month trial basis which were all paid on time and then never heard anything. I called and called, was told we were fine and i asked for statements which were never received, then they dropped us and said we did not send them all the right paperwork (which was a lie)--I am ready to email Good Morning America and everyone else I can think of. They strung us along for over a year after I made a million phone calls to them and sent them everything they asked for and every person I talked to told me something different than the one before. There was a time when I called to talk to a so called rep and not more than five minutes after hanging the phone up with that person, another Chase rep would call with no knowledge of my previous phone call and tell me something TOTALLY different. I had to laugh after a while, because the only thing they all said that was the same was "Oh, don't worry, an analyst will be assigned to your case very soon and your statements you requested will be sent right out." Well 15 months later--no statement or analyst just attorney fees and more gray hairs than i can count!

I (Earl Harris) understand what U are going through. I was Chased by JP Morgan Chase Bank for 2 miles by foot. and Kathy Welsh, Majda Jarovic, and Karen of Chino Valley and Prescott, Arizona of CHASE BANKS. Hunted me Down and Screamed Robbery with Earl Harris. Claiming that I assaulted and brought Fraud to my name, all being False with Police Reports and Lawsuit Statements, Chase will be brought to Justice.

Thanks for your article.
Earl Harris

You're right! CHASE SUCKS! THEY ALWAYS HAVE! JP Morgan Chase is the SAME company that in the 20's had the media report to the public that the banks were "insolvent." As as result, everyone withdrew their monies and all the small banks collapsed! That was the start of the GREAT DEPRESSION! THEN, the BIG banks gobbled up the little ones so they'd have ALL the assets! THIEVES! HISTORY REPEATS ITSELF FOLKS! CHASE IS THE DEVIL! IT'S ALL JUST MANIPULATION OF WEALTH BY THE UBER RICH!

But you admit it was a valid error. You didn't understand how Paypal worked.
Granted, Chase MAY have been nicer and refunded a few of those charges when you explained what happened, BUT they are valid fees that it laid out and you agreed to by having an account with them.

Are you kidding? Do you read anything before you sign your name? It was in your contract. You agreed to pay that if you defaulted or if you were in breach of the contractual agreement. Stop trying to make the government fix your mismanagement of capital. Do you want to know why they charge such a high rate? They wouldn't make any money if they only charged 6% every time you were late on a payment or "forgot" to pay for 3 months. So the bank has to protect themselves from people who's only goal is rack up unsecured debt then throw their hands up and say they can't pay it or file bankruptcy and they do so by charging those who cannot maintain their payments. You know people who pay their bills on time and regularly tend to have much lower interest rates. You should try to live on a cash diet for a while. Subdivide your expenses, then put cash into an envelope or jar that is appropriated accordingly. You'll be shocked to discover where your money really goes. If you want to follow the dark path just let your unsecured debt charge off, hope it goes to a reasonable collection agency and settle your debt for less than what you owe. It's just your credit... which your having trouble managing anyway. Why not turn bad debt into good debt?

Easy fix, DON'T USE CREDIT CARDS! Problem solved. People who use credit cards are stupid and just pawns for these thieving companies. Yet you keep doing it. DUH. ME SO STUPID...

I called for a payoff figure which I was told included the sales tax. After I sent in my money, they are trying to tell me now that the sales tax is not included. I have been told three times that a supervisor will call me and none of those supervisors have followed through. I sent in a letter to customer service and did not get a response. I sent an email to the President of auto finance, Mark Sheinbaum and got no response from him either. Their customer service is very consistant throughout the organization...consistantly bad!

I COMPLETELY agree with you! What a complete mess and disaster of a company. Nobody knows what anyone else is doing. They wrongfully foreclosed on our house even though we were paying our mortgage payments! The first excuse I got was "we accidentally shredded your documents." Are you kidding me? We are filing a wrongful foreclosure suir against them as well as many other claims. But they definitely need to be put in their place. Somebody needs to be aware of what this compnay is, and is NOT, doing. They are definitely corrupt and are operating a scam. One excuse after another.

I am so upset with chase, they took over my loan from wamu at the same time I was approved to get a loan mod with wamu, which they approved. I got a trial payment which I paid on time for three mths, at the time wamu and chase was merging so I had to wait til chase took over. Chase did not honor me the loan mod, instead they told me I am not making enough to get the loan mod. I re-applied the third time, then they told me that they denied me cause I had a ducument missing. I summited the documents again only for Chase to send people to my home to take pictuses of my home. After, only to tell me they denied my loan mod becuase the house is vacant. This is impossible a realtor from the bank came into the home and met with me, took pictures and measurements for a bpo for the bank. I have been living in my home for five yrs now, since I bought the house. This has been going on since Jan 2009 til now. I just got a letter from chase they want me to sign to trick me into foreclosure. I NEED HELP! At my last wits end, Chase is buying time they are not helping anyone. Everyone I speak with who has a loan with Chase is going through this. What happened to this system of the American dream.

I have been having just about the same problem with Chase. I have been trying to do a short sale since January 2017 and it's now May 2018. I moved out of the house in April of 2017 because I had a contract on the house and things looked like they were going to close, Chase led me to believe it would close by May so I moved out and started renting a place. Chase kept dropping the ball on it, wanted the new buyers to wait over 6 months to get into the house so the buyers walked. Ever since then Chase has declined possible contracts and here I'm still paying utilities and water and lawn care on the property not to mention spending time trying to sell it and check on the house. Every time I try to get answers from Chase I'm transferred to somebody else and told something completely different. I believe Chase is trying to get me to walk away from the house and let it go to foreclosure. I'm trying not to do that, at the very least deed in-lieu of foreclosure, but they won't work with me. Very frustrating. I plan on writing negative reviews and making negative comments about Chase and trying to reach out to the press until I get help with this. My case is much worse than I wrote above but it's such a long story that I just put a small amount of what I've been going thru. Chase is horrible, just horrible, to work with!

This isn't the first time CHASE BANK online services has done this! They've done this on a number of times in order to "set up" the consumer to pay extra fees or late payments in the name of ripping off the customer for EXTRA MONEY!. This time I caught them! I have proof. I have the time, date and processing number of the payment I scheduled. #[protected] at 7:10PM EST on 1/13/2010 no late fees, no other fees, full mortgage paid scheduled to go in on the 15th. I logged in purposefully on the 13th to pay ALL of my credit card bills and schedule them all on that day to go in several days before they are due. There should have been no problem. I have NO PROBLEMS on any other site except HERE! yep.

So here I get these emails saying I haven't paid? huh? log in and it says on the 18th (today) STILL IN PROCESS? my bank account is loaded with 3K no problem paying you damn jerks! YOU were just WAITING for the 16th to pass because it was a holiday so you could charge me 42 dollars! YOU #$%^& I never had a late mortgage payment! you know what else? I tried emails through customer service, they replied back saying there were SOOO many overflowing emails, they couldn't reply in 24-48 hours, I had to WAIT 4-8 DAYS! This is a company that supposedly did so well this year for it's stockholders and was going to pay it's CEO's BIG BONUSES! I say..there is an unholy union between Mr James Dimon and the White House, and someone needs to get to the bottom of this. This bank is getting away with murder, and killing the American Consumer! Liars and Thieves!

We have been working with Chase since May on a Home Modification. We began making trial payments in June. Now 6 payments later we are still trying to figure out what is going on. Everytime we call its a different person, with a different request. Paperwork has been faxed multiple times only to have a new request a week later. Chase has built two new banks within 10 miles of my house.It seems they have used the governments bail out money to help themselves not the consumers.

I have been dealing with Chase Home Finance since I was 3 months behind last August 2008. They told me just to wait. No one called me and I finally hired a company out of Boston, paid them $1400 to call continuously for me, send papers etc. I have a sub-prime adjustable rate loan, they sent me a 3 month trial plan back in March, I made, not only 3 months, I continued to pay 6 months and STILL no paperwork or phone calls. Now they are asking for all of my paperwork all over again. I am going to seek legal advice next week to see what else I can do.

I sent one in the beginning of June. I have called at least 5 different times. The website says it takes 4-6 weeks. I called at the end of six weeks and they told me due to a merger it would take another 120 days. That was longer than the original time it was supposed to take. I called 2 days ago and was told they didn't receive part 3 of the app and that it was not available when I applied. I looked at my copy of my original application and it was in there. They also made me resubmit all of my bills. Now they are saying it will take another 30 days due to this when they already had all of this info once. I am so frustrated with all of this. I applied knowing I was going to need help. By the time they get to it I will already be foreclosed on.

Chase Home Finance is doing a terrible job on loan modifications. They don't want to do them; they have taken the govt. money and told the govt. to take a hike. They are not helping us in need of a modification. Like many others, I have sent my paperwork numerous times and they keep telling me the paperwork was lost and to resend. In the meantime of course, my mortgage payments are getting harder to make and I had to miss them and fell behind and of course accrued all sorts of late fees etc. They don't care! They have the money from the Feds and we can now forget it. Chase has been incompetent in dealing with this situation of loan mods. and many many Americans are saying the same thing. The govt. needs to take them to task and take back the money and then have HUD offer all of us VA or FHA financing. They should be ashamed of how they have treated American people. We are all saying the same thing.

Back on July 21, 2009 my husband and I were offered a home mortgage modification loan through our mortgage company CHASE Finance. This is the 2009 Obama Mortgage Relief Plan that is suppose to help homeowner’s get their interest rates and payments lowered to a more affordable amount. Well my husband and I are beginning o think that the whole thing is a scam. No way is President Obama aware of what these banks are doing to their customers with this program. After three trial period payments they are suppose to lower your interest rate and payment. It’s been over seven months, we have made 4 payments, we have never received any proposal with new interest rates and new payments, we have had to send 4 sets of paperwork (including hardship letters and pay stubs), we have had to sign or initial a 4506-T tax card every month, we are receiving our monthly mortgage statements showing us 8, 000 in arrears with hundreds of dollars in late fees, we do not have a single piece of paperwork showing the payments they auto debited from our account for the trial period which amounts to 5838.80, we have not received one call from them updating us on the status, when you call them you speak to someone different each time and are never given the same information, we have received 2 sets of papers saying we were in foreclosure only to be told when we called that the papers were mailed in error, we have been rudely talked to, we found out by calling Fannie Mae in Washington directly that the application has never even been finalized and sent to them for review. What are we suppose to do? They are destroying our credit…the stress has been unbearable…we have spent hours on the phone and typing complaint letters and most recently wrote to our state Congress. This is such a disgrace. We had never been late, we had good credit with them, we just wanted what we were entitled to. CHASE ought to be ashamed of what they are doing, but they don’t care. And through all this mess, I had a brain tumor (benign thank god) removed last May. We are so discouraged. I made it perfectly clear to the Fannie Mae Level 2 rep who is trying to help us that I will not make another payment to CHASE until they start to treat us with some respect, send us paperwork with some type of proposal, send us a current monthly loan statement showing the payments we have made and removing the 493.00 late fees. I cannot believe that Obama is letting this bank get away with such scams and ruining the lives of a lot of good people who do want to keep their homes. All we wanted was an interest rate lower than 8.5 and a lower mortgage payment. We are more than interested in filing a law suit against them.

Please let us know what has happened we are in this mess as well..Thank You bobbie_keck2005@yahoo.com

They nailed me the same way.
Maybe worse?
My old Wa-Mu account cashed a check that I put a stop hold on. Despite: Online, Calling and going into the local branch to stop the check.
They cashed it anyways.
And just said I owe them $30. (I though that was a bounced check?)
They stole $400 and credited $30 to make interest. (Landlord: stole first, last and deposit+ he’s a lawyer from Seattle)
Soo… I closed it and told them to [censor]off!

Yesterday, I looked at my CHASE account: It says funds transfer $430!?
I was like Transfer? WTF!

When I opened with CHASE I was told: only government could take from an account…
I heard the Wa-Mu/Chase merge is a loophole to change our contract?

Soo, , , “I’m going to merge companies with my partner and change my agreement with the bank”… My new agreement says: 10% on every dollar I put in… why not? We signed an old agreement. I’ll just transfer the banker signature to this new agreement and it’s all legal… :P

I HATE! “JEWISH” GANGSTERS !

heheh :P (just poke’n fun) I’m not racist. don't sue me. :P

My name is Chris and my mortgage company is Chase. I hired a law firm named Realty law center based out of California. When I hired them i was already in foreclosure and had an auction date for Nov 22 2011 and I was scared cause I didnt know who to trust. So I hired Realty law center because of there reputation and because they had an “A” rating with the better business Bureau which made it a little easier for me. I dealt with the district manager of the company which is Francisco Salvat. I retain the firm to do a postponement for 1500 and 895.00 month thereafter to continue to delay the auction. Sure enough they were able to complete what they promised at this point i was convinced to try and do a loan modification with them which cost me another 3, 750 to retain the attorney to do that as well. Sure enough in 6 months they were able to get me modified to a 3% fixed 30 year rate, my payments dropped from 1787 a month down to 756 a month with taxed and insurance included. They were able to get a principle reduction of 96k which was a complete shock to me. they even got the lender to reduce the interest due from 34k down to 8k. These guys know what there doing and I hope my story helps other families like mine the guy i dealt with was Francisco Salvat and he can be reached at [protected] or [protected].

Sincerely,
Chris
Good luck and God bless.

Chapter IV
After a few days, that we posted our Chase story online (January 31ft 2011) we got a call from the office of Senator Bennett asking for our Chase account and that was it. One day later we got an email from Marianne McKiernan ( ABC 7 News)-that was on February the 8th, telling us that she read our story and that she was going to forward it to her contact at Chase Bank, and if we don’t hear from Chase within the next 5 business days, then to please let her know. Two days later on February 10th we got a call from Brenda Jones (HD 24 Executive Analyst at Chase Bank) she told me not to worry, and that they were going to take care of our account and hold the foreclosure. She also forwarded us an email that she sent to one of the Chase specialists with high priority executive complaint. After that we sent an email in response to Marianne (ABC 7news), telling her that Chase will work with on our case, and to thank for giving us hope again.

Days later we got a call from Elizabeth ……. (Bank Specialist from Chase), she told us not to worry because they were working on a new contract, and that we would be very happy, the new contract was going to be way better that the one that we received in June of 2010 ($ 818.00) and in the worse case scenario - it was going to be the same. We were extremely excited with the wonderful news, but in the meantime…time was passing by and we kept calling 4 to 5 times a week leaving messages to check the status of our loan modification. Once in a while we get a call back from Elizabeth Treppo (she is a busy woman) she always says that everything is going just fine.

On March 2nd, I spoke with Ms. Elizabeth, she read the terms of the new contract to me, and the payment was going to be $989.00. Of course, I was very disappointed and I asked her what happened with the contract of $818.00 that she had mentioned earlier. She said: "Mr. Del Moral don’t worry I’m working that out.” Two days later March 4th we got the envelope from FedEx, with the contract for $989.00! This was Friday, I called Ms. Treppo right away and left her a message, we were so desperate that we also called on Sunday, then again on Monday and left her a message on Tuesday. She called us back and told us that she is working on it and not to worry, and if it was necessary she would tell her boss to get involved in this case. We still keep calling every week (at least 3 to 4 times).

On March 7th, Ms. Elizabeth called and told me that the new contract will be ready this week…….. Nothing happened and we keep waiting.

On March 13th, the Sheriff came to my house and knocked the door, when I opened he asked if I was Mr. Fortunato Del Moral, in my mind I thought that they were coming to give the foreclosure order. He asked for my wife, I told him that she was at work; he called to check on her. He came by because the HOA was worried about us, because the Christmas decorations were still on, and the neighbors haven’t seen us. This was horrible, my wife spoke to the sheriff and he told her not to worry. That day, I called Ms. Jones I told her about what happened with the sheriff, that it was nothing to do with her or Chase but that we are desperate. Ms. Jones, once again, told me not to worry and that she understood how we feel, and that there would be a happy ending to our story.

On March 21st, we got a letter from Chase saying that our approval was denied or canceled because we never sent the contract back (?!).

Well…..Dear friends that read this story and this point you have no idea the level of stress that we are living, to give you an idea: my wife and I are sleeping in different rooms and we try not to talk one to each other, to avoid having to talk about the status of our Chase modification loan.

On March 22nd I got a call from Ms. Treppo, she told me that the new contract it’s almost done, she read me the terms and the payments are going to be $700 and change, and the first payment will due on June the 1st 2011, she was a little confused, she told me if we don’t receive the new contract on March 28th, then to please let her know.

We have to mention that each and every time we speak with Mrs. Jones and Ms. Elizabeth they are always exceptionally nice and they both give us a lot of hope.

On March 24th we received a call from Hamp Center Service (Obama’s office to help with the loan modifications). The caller's name was Ms. Robin, she told us that their office sent a letter to Chase and that we had to wait a couple of weeks. She instructed us to contact her directly if we don’t hear from Chase.

Today is Friday the 25th after a long day of waiting FedEx did not show up.

On the 28th another day of waiting for FedEx, nothing happened we called Ms. Elizabeth three times and left her messages.

At this point my dear friends my stress level is causing me to overeat, I am gaining weight and I can’t stop eating, I don’t want to do anything in my house, I don’t want to talk to anybody, my stress turning into a full blown depression.

Today, Thursday March 29th and I am hoping FedEx shows up…but honestly, we do not know what to think, we are so tired of waiting, calling and fighting, we have no idea what is going to happen or what to do at this point.
Our hours are like days, our days seem like months.
We are going to call Ms. Elizabeth and we are going to leave a message again.

On March 29th we called Ms. Jones and she told us- that everything was approved. She read the terms and conditions and the payment will be $700 and change, and the first payment would be due on June the 1st, but she didn’t see that the documents were sent at that moment she said that she was going to send an email to Ms. Elizabeth and also to the people in charge of sending the documents, and they would contact us to tell us when we are going to receive them. Also Ms. Jones explained to us, that once we receive the contract we have to read it, initial each page and sign it, and to please send it back as soon as possible to Chase, because it would take a few weeks to get the finalized contract back.

April 1st (fools day), this morning we got a call from Ms. Robin from the Hamp Center Service, she told me that we were approved and that Chase told her that the contract was sent to a different address, that is why we didn’t receive it, I asked her what the payment was per this new contract, and she told me it was $989.00! I explained to Ms. Robin, that we received that contract, but we didn’t sign it, because Ms. Elizabeth told us that they were working on another contract, she was kind of disappointed with us, and she told me that we cant be picky and can't play with the mortgage loan modification. I explained to her that this was quite a long story and everything we have done is exactly what Chase told us to do, two hours later Mr. Robin called back again -very excited, she spoke with her contact at Chase and they told her about the newly approved monthly payment of $700 and change, due on 1st of June. I thanked for her involvement in our case and I promised to keep her informed about what is happening.

One hour later Ms. Elizabeth called me and told me that she was waiting for new documents and that for sure our new payments were going to be $700 and some, due June 1st, like always Ms. Treppo gave us a lot of hope. I have to wait and see if we get the new contract next week...

Today is April 17th, is my wife’s birthday, and it was horrible, normally on this day my gift to her is to plant flowers all around the house, she loves flowers, usually we invite friends ….today was different….we went out for breakfast, and I told her how depressed I felt, I didn’t know if we could keep the house, after that I slept all day long. I did that so that I wouldn't have to see how bad my wife was feeling. At 8 pm she bought a very small cake (about 3 inches high 3 inches wide) and she put a candle in it and told me to take a picture, so we can send it to our kids and pretend that everything was fine. Dear friends, I’m giving you some details of our every day life to show you how bad the atmosphere is in our house.

Going back to our Chase story ….on April 18th I spoke with Ms. Jones and said that she sent an email to Ms. Elizabeth and to the people in charge of finalizing the document to check on what the problem was?

On April 19th Ms. Robin from Hamp Center Service called us to follow up on our case, and I told her that we are still waiting for the documents and she told us that she (once again) was going to call her contact at Chase, and that she would call me back.

Today is the 20th ……I honestly don’t have any hope at all, I have to start calling Ms. Elizabeth one, two…three times and wait for her to call me back, I think I’m going to call Ms. Jones to see if she has any news, no news or bad news. I will see.

I’m so tired and I think my wife is too.

Today is April the 22nd and Ms. Elizabeth called to give me the update, she told me that everything is the same, the only thing is that the department that is in charge of writing the documents stopped the process (?), and she wasn't sure until when, she said to call her on Monday the 25th and to try not to worry because everything was going well.

Today is Sunday the 24th at this point, I don’t know what to think, I don’t know what to do, I have gained 30 pounds as of today.

Monday the 25th, I left a message to Ms. Elizabeth and a sent an email to Ms. Jones to check the status but so far no reply.

Tomorrow, I will wait and see...

My advice with this long experience, if somebody is trying to get a loan modification, the first thing they have to is to go Office Depot and buy a big stationary book and to write each and every detail of their own story down from the first day.

Well dear friends soon you will get Chapter no. 5, I have no idea if the story will have a happy ending…..stay tuned.

Michael Bennet
United State Senator of Colorado
2300 15th St., Suite 450
Denver, Colorado 80202
Dear Senator,
We hope you will be able to read this letter. We represent thousands of Colorado residents that have hope in The Affordable Homes Program. In theory, when President Obama explained the program, it sounded really hopeful in this economy. But we are not sure if these were just words or someone who is supposed to be implementing this program is not fulfilling their duties.

Our case is one of many we hear about in which the program did not work. In July of 2009, we sent all of the required paperwork to the Program Making Home Affordable Chase Bank in order to take advantage of the program. Nothing was said to us as far as the timeline of when we would hear back with some sort of results. Since then, we have been on the phone with Chase Bank representatives (they call them specialists) with zero results. We get a different story each time.

Last November (2009), finally someone told us that they have not received any of our documentation and there was no record in the bank….Right then and there she has arranged for a quick interview and said we qualified for the program. She has said that we were ready to enter a trial period of three months (we make 8 payments on time of trial Nov thru June #1) but we had to resubmit all of the paperwork that has already been previously submitted by us.

On December of 2009, We received a letter said the our trail payment has not been received. We did paid by phone on December 10th, we kept receiving this type of letter and if you see we did paid on time all the trial period.(copies attached #2).

We have kept calling every week or two to check on the status of the process with no resolution. In the meantime, they kept asking us for copies of our 2009 tax returns even thought they had a signed authorization to check with IRS. We have faxed those taxes at least 10 times to the Bank and each time we called to check with the bank and got confirmations of receipt from the people on the phone(copies attached #3).

The time has passed by, we kept calling every week. In May 26th of 2010 we received a letter that we didn’t get in the program Home Affordable Modification because we didn’t provide them with the documents that there request in the time frame. (!)(?). (copies attached #4).

Mr. Senator, you have no idea what the level of my family’s frustration is. We called again and spoke with another “ specialist” - Mike, who said that he doesn’t understand why the denial letter was received by us because he saw in his “system” we are in the program. That was very exciting. Mike made my day. Several days later, at the end of June, we finally got the contract.

They were going to reduce our payment from $1064 to $818.82 The contract explained that for seven years, the payments were going to be fixed at $818.82 and subsequently would go up but not to the original level of payment.(No copies of the contract, we send the all package sign and we never received our copies back)

We were telling our friends that the program works, and that it was worth keeping up communication with the Bank no matter how frustrating the process was. Each time I called, it took me up to an hour to get through to someone.

On July 15th, The bank cashed the check of $ 818.82 that we send with the contract, the call a quick payment(copies attached #5) and they advised us that our “first payment” was to be August 5th. We signed the direct deposit for the new contract ($ 818.82) It was established in the contract.

We kept calling the entire time to check on the contract status as we never received a copy of the new contract from the bank. Each time we called, we were told, we were approved: “please do not worry about this, you are in the program” now your first payment is going to be September 5th.
The problem arose when our funds were not taken out of our account for the mortgage payment ($ 818.82).

October 1st, no money was taken out either, we called and checked - once again were told: “no worries”.

On September 7th there was an envelope received by us - turned out, Mr. Senator, there was a same contract with different numbers (copies attached #6). Now our payments were going to go up from $1068.66 (original payment) to $1071. We called once again; they told us that there was a mistake in their “system”. We call Chase and asked whether we had a choice, they said no. What a joke!( Our economic situation was and still the same) We didn’t sign the second contract.

Chase kept sending us bills for $1067.99 (the trial amount), each time we paid on time November, December (copies attached #7).
On December 9th of 2010, the day of our 32nd wedding anniversary, we got 8 certified letters and others 8 letters in the regular mail (copies attached #8), said that we were in default because we failed to pay the required monthly payment since 03/01/2010. And if we don’t, pay within 32 days of this notice, Chase will accelerate the maturity of the loan. We are attaching copies of all the payments in 2010(copies attached #9) only 3 payments are Missing: August, September and October, this are the payments that Chase was supposed to take from our account, but the took July’s payment (direct deposit $818.82) as per their initial instructions.

Mr. Senator, this is our last hope to have justice. We are not the only people in this boat. But we feel that it is our duty to inform you what American Families are going through on a daily basis.
As you know the banks are hiring people with no experience and they give no training at all. And we the people are paying all the consequences.

We are so tired of all this“game”the Chase as be playing with us for almost 2 years. Please Help Us! All this process has been a torture, the stress is killing us, we don’t know if tomorrow we going to have our house. 'We Don't Want To Give Up! All this time we did everything Chase told us to do, we send all the papers every time the ask for it, we didn't miss any payments in this long period of the trial. We Don't Know What Else To Do?

Since this is a really long story, we can send you a power of attorney for our Chase account so you can see the entire detail.
We know that they have all the “records”, as each time we called, we asked to confirmed the notes from the previous conversation and you will also find all of the document and the two contracts that they sent us.

The American dream Mr. Senator became an American nightmare.

Sincerely,

Fortunato Del Moral Margaret Del Moral
[protected]
Fortu1155@hotmail.com
PD. On December 11th, we got another 4 certified letters and others 4 letters in the regular mail.(copies attached #10)

October 10th 2010

President Of the United States of America Mr. Barack Obama
The White House
1600 Pennsylvania Avenue NW
Washington, DC 20500

Dear Mr. President,

We hope you will be able to read this letter, we understand that there several filters for security reasons. We represent millions of Americans that have hope in your Affordable Homes Program. In theory, when you explained the program, it sounded really hopeful in this economy. But we are not sure if these were just words or someone who is supposed to be implementing this program for you are not fulfilling their duties.

Our case is one of many we hear daily about regarding how your program did not work. In July of 2009, we sent all of the required paperwork to the Program Making Home Affordable Chase Bank in order to take advantage of the program. Nothing was said to me as far as the timeline of when I would hear back with some sort of results. Since then, I have been on the phone with Chase Bank representatives (they call them specialists) with zero results. Last November of 2009, finally someone told us that they have not received any of our documentation and there was no record of any of my conversations with the bank….Right then and there she has arranged for a quick interview and said I qualified for the program. She has said that I was ready to enter a trial period of three months but I had to resubmit all of the paperwork that has already been previously submitted by me.
I have kept calling every week or two to check on the status of the process with no resolution. In the meantime, they kept asking us for copies of our 2009 tax returns even thought they had a signed authorization to check with IRS. I have faxed those taxes at least 10 to 12 times to the Bank and each time I called to check with the bank and got a positive answers from the people on the phone, yes we got the taxes and every thing it’s ok.

In the meantime, the time has passed by, I kept calling every week, in June of 2010 I received a letter that we didn’t qualify for the program (!)(?).

Mr. President, you have no idea what the level of my family’s frustration levels are. I called again and spoke with another “ specialist” - Mike, who said that he doesn’t understand why the denial letter was received by us because he saw in his “system” we are in the program. That was very exciting. Mike made my day. Several days later, at the end of June, we finally got the contract.
They were going to reduce our payment from $1064 to $850. The contract explained that for seven years, the payments were going to be fixed at $850 and subsequently would go up but not to the original level of payment.

We were telling our friends that the President’s program works, and that it was worth keeping up communication with the Bank no matter how frustrating the process was. Each time I called, it took me up to an hour to get through to someone.

The Bank advised us that our first payment was to be August 5th and we signed the direct deposit contract. I kept calling the entire time to check on the contract status as we never received a copy from the bank. Each time we called, we were told, we are approved, please do not worry about this, you are approved.
The problem arose when our funds were not taken out of our account for the mortgage payment.
October 1st, no money was taken out either, we called and checked - once again were told no worries, we were approved. There was an envelope received in September 7th - turned out that Mr. President, there a different contract in it. It said that we were approved, but our payments were going to go UP from $1064 (original payment) to $1071. I called once again, they told me that there was a mistake in their “system”. They said that because I filed Bankruptcy in 2008, the bank had to hire a lawyer to take me out of the bankruptcy status, that’s why my payments were going to be MORE. I asked whether I had a choice, they said no. What a joke!

Mr. President, I told this “specialist” that someone is making our President look like a big cloud. Because what you say and what the Home Affordable Refinance Program
is doing are two complete different things. That is the reason why we are writing this letter. This is my last hope to have justice. We are not the only people in this boat. My friends tried discouraging me from writing. But we feel that it is our duty to inform you what American Families are going through on a daily basis. Since this is a really long story, we are going to give you some time to assign someone to our case so you can see all the details and provide you with a power of attorney so that they can go into our account to read the entire story.
I know that they have all the “record”, as each time I called someone confirmed the notes from the previous conversation and also you will find all the document and the two contracts that they send us.

Mr. President, we did vote for you. We never thought that you could personally help us but because we thought you were the right person to lead the American people.
I hope you’ll find the time to look into this letter and don’t take this personally, this is what we, the hardworking American people are going through.
The american dream Mr. President became a American nightmare.

Sincerely,

Fortunato Del Moral Margaret Del Moral

My wife and I tried back in May for loan modification and we were told we were only 2 months behind and did not quailify, but we in fact were 3 months behind.We have repeatedly tried since then to do another loan modification and are flat out being ignored.We are told they are mailing the packet and we never recieve one.Past Sun. we were served foreclosure papers and we still have not gotten a reply on loan modification.I think we all should come together and file a class action law suit on Chase for overlooking, not responding or just flat out lying to customers.Anyone interested can contact me at cbuffy4@yahoo.com.I dont know how to go about it but the way we are being treated I will sure figure it out

Oh - and the final bullet here - the last phone call where the guy said everything was perfect came after the denial letter was printed. What a freakin cover up conspiracy.

Arlene -

I have to give you an earful of what REALITY is - from my standpoint.

I filed the MHA first way back in July 2009 with Chase - not long after I was laid off. I had been in my home 3 years at that point - bought just as the market was at it's highest in 2006. I bought at 6.5% and had a bit more than 5 % down. The house had declined in value some (not like the person above) from about 264 to 229...so i was only negative equity about 8.5k.

I had my personal banker at Chase help me with all the paperwork - it took us hours and I was appreciative. About a month or so later - I received the terms - and the four trail payment dates (the first of Sept, Oct, Nov and Dec). I made each payment on time - or a day or two ahead.

Within a few weeks - as the person above described - I kept getting phone messages and mail that material was not sent in properly - although it was certified by the personal banker. I did the paperwork all over again - plus added all the material they asked for (they not only wanted the 4506T but then asked for me and my wifes entire tax return (which was over 70 pages). I faxed that all in the first week of November (we filed our taxes on Oct 15). It cost me 1 dollar per page - so the entire form was about 90 dollars.

I received calls at both my residence and cell phone daily (usually two calls a day - some days just one) during the rest of november and december - putting me on hold - as they then got back on the line - to tell me everything was "just perfect" - and I should hear something soon.

Between Christmas and New Years - I had called several times to see if I could get an answer - as the trial period was ending. They had no info.

Finally - 2 days before the New Year - I receive a phone call that says all of my information is now "outdated" - and i need to send it in again. As my wife was self employed - i needed to also have a CPA send in a certified P&L statement. In the meantime - keep making the trial payments. No problem.

I sent in all the info again. More money to fax.

Soon i received the daily calls again - for a few days all was ok. Then - someone comes back and says - "you need to sign your hardship affidavit form" - - to which i reply - "there's no place for a signature" - which he then said - "you're underwriter - kristina gordon - requests it - even tho there is no place for it."

I then FAX ANOTHER copy in again. However, I just signed the paper i faxed in about a week earlier. Apparently - that was wrong. I received a call Jan 19 - ish to tell me that the form i signed and faxed and the date that i signed and dated were not matched. I was told "I need to download a clean copy and then re-write it - and make sure I sign it and make sure the fax date and the signature on my hardship letter matched."

"BLEEEEP!"

So i re-wrote the entire hardship letter - four pages front and back - and re-faxed it. More money for the accountant. This time - I went back to Chase - who offered to go through the materials and fax it themselves - which they did. Certified.

In the meantime - at the end of Jan - I go back to my personal banker and tell her the story. The manager comes in and listens. I tell him i hear of stories about Chase giving people the runaround - as I had researched - and he says (I swear) - in a mumbled tone "I would get a lawyer if i were you."

I came out to the car and told my wife - we decided that would be overkill - and it's all just a formality.

In the meantime - I keep making the payments - and I received my two daily calls telling me all was just fine. At the end of Feb - I was told the underwriter had reviewed and written the information - and that the material had gone to a supervisor - and I would get my offer soon.

OH BOY.

After March 1st - I was called - expecting the usual chit chat - only to be informed my information was now outdated - and I needed to send it all in again. Plus a new P&L...it was tax season - and I had to pay an accountant to do that. And re-fax. Hundreds more spent.

I went to Chase - sat down with the manager who told me to get the lawyer - - I was pretty upset - - and I asked him flat out - "am i being taken?" He assured me no - this time - and said if i was patient - it would all work out in my favor.

By April the first - all the info was back in - and accounted for. I received sporadic calls this time - about every 3 days - - but each person assured me that all was good. I exasperatedly told that people on the phone that "last Feb the underwriter was finished - and an offer was forthcoming - why was it taking so long?". Never got a straight answer. Just a few days ago - i was called - and he said again - "you are perfect - and an offer will be made within two weeks." HOWEVER, I received a letter today stating that I was denied because "repeated requests for proper documentation were not met".

Ridiculous. I never missed a payment - even tho it started in September - and now its a day before June - in fact I was early. I sent in HUNDREDS of pages of documentation - alot of the work performed and proofed by Chase bankers - got yanked around by stupid requests (sign the back even tho there is no place for it - etc) only to be denied. I made it my business to make sure i answered every call - sometimes they came within minutes of each other (on each phone) for months - and this is what i get?

So - now i have this lovely paper trail - an electronic list of each call i received from chase - and now it's time to do exactly what the chase manager suggested. I am getting a lawyer - and I am suing. This process is NOT for the workers. It is NOT to help Americans out. It's to string us along until they have a reason (valid 0r make believe) to not adjust the mortgages - keep the money they've been given - and take our properties.

I tried to call today - when i received the letter - but the offices are all closed til Tuesday for the holiday. Oh well - I guess I will just use this time to document all this crap and get everything ready for the lawyer. I will go to chase tuesday and pull all my accounts.

I work as a Homeownership advisor for Chase! I have to say that a lot of the complaints seem to be from misinformation or lack of knowledge. Calling into a collections center is the first mistake, they are there to set you up for repayment because they are COLLECTORS!
Get ahold of a homeownership advisor that can assist you in putting a loan modification package together, gathering ALL supporting docs in a timely manner. Some forms are time sensitive and have to be totally current or they will ask for them again, such as the 4506-tEZ forms. Also having the most current Applications forms will help.
The Homeownership Advisor will be your main point of contact through the process but please realize that if you are not current on your mortgage, you will still get calls from the collections department trying to get payment. If in foreclosure, the process will not stop unless you indeed qualify for a modification. So you will have appraisers come out and or realtors come out to inspect the property, sometimes we have sent someone just to see if the house is occupied and not abandoned. We will try to protect our investment as much as we can.
If your house has been sold and you didn't know it, please realize that you would have missed at the least 6 monthly payments. You cannot expect to live in the house for free for that long and not realize that your house might get sold!
To understand the MHA program (OBAMA PLAN) you do have to realize that the plan is not going to help everyone. Although Chase services many loans, they do not own most of the loans that they service! They are owned by outside investors and or other lending institutions. Investors do NOT have to take part in the MHA program, they have the ability to opt out. Although most investors have a modification program in place with their servicing contract with CHASE, most are not as generous as the MHA program. As a loan servicer we are held to the contract that we signed in order to service the loan. This is one reason for being denied a loan modification. Fannie Mae and Freddie Mac loans or the only loans that are mandated to follow the MHA guidelines because the government runs them, all other institutions are strongly encouraged to follow suit but again they do not have to if they opt out. Chase has not opted out of the MHA program and are trying to modify under the MHA guidelines first, if you do not qualify under that program they try to then qualify you under the CHASE modification program called CHAMP!
If you have equity in your home, that can disqualify you even under MHA guidelines. If you can sell your house for more then what you owe on your loan, you might be encouraged to sell your home because you cannot afford the mortgage.
If you are struggling with other debt that is causing you to struggle but your mortgage payment is less that 31% of your gross monthly income, you will not qualify under any program. You need to do your part in lower your expenses if your bills or lifestyle has become excessive. We will not help you to keep affording the lifestyle you have become accustomed to.
Realize that not everyone qualifies for principal reduction and the chances of it happening are slim. This should not be an expectation nor is it a right.
There are few technical issues that if you are not a loan office, you might not understand fully. There are 2 side that we have to consider,
1. 30% of your gross monthly income
2. Your loan amount at 2% with a 30 or 40 year amortization
to explain further. If your loan is currently at 6% interest rate you will have 4% of play with your payment amount (all mod's are full P&I) meaning that the amount of assistance that you could receive could be substantial. If you are in an option arm loan or neg am loan and your minimum payment is already at 2% and the floor rate is 2%, you will see no assistance unless the terms are extended but it will be minimal. This is not the full extent of how it is looked at and qualified but this is a major factor.
Understand that not everyone will get assistance just because they are enduring hard times. People can make too little or too much to qualify although new rules will try to get you into a forbearance plan for up to 6 months if you are on unemployment or make too little, allowing you time to try and get employment in order to qualify you at a later time but this does not go on indefinitely! Eventually the bank will have to sell the home to recoup as much as they can in order to offset the losses incurred on your loan. The hard part of my job is telling someone there is nothing we can do to save their home.
If you need assistance go to a Homeownership Center if available in your area or even go to a local non-profit organization for help will filling out a mod package. Good Luck and Godspeed!

Good luck. I hope this works for you. My advice for you would be to contact FHA IMMEDIATLY as well. We went through all the same BS that everyone on this site went through. Did everything we were asked to do and even when Chase told us that everything was fine, two days ago a realtor showed up at the door and informed me that my home of 15 years had been sold at a Sheriffs Auction.

We contacted FHA and they informed us that someone at Chase dropped the ball, but oh well too late. We were lied to, scammed and now, I'm telling you GET A LAWYER! Trust NO ONE! It's too late for me... save your home.

Who ever wrote the complaint, listen up you can go over Chase Bank and call the COMPTROLLER OF THE CURRENCY, they have jurisdiction over Chase bank. Please for anyone who is reading this and having problems with Chase Bank, they think they are untouchable and to bad for you if you loose your home.
I just went through 5 months of Chase jerking me around about a modification that I won't get, someone need to take Chase Bank down a notch or to they think their untouchable and yes you are right they get incentive money for helping their client about one thousand dollar a homeowner.
Anyone who is doing this without a lawyer or is dealing with Chase bank call the Comptroller of currency and file a complaint, I promise you YOU WILL GET ACTION.
[protected] toll free and here is their fax [protected] put ATT. Customer Assistance Group. This has worked for me good luck.
Arlene

Because of the economic downturn I lost part of the household income. I contacted Chase and told them about this. They offered no help because the mortgage loan was less than 12 months old. We could not afford the loan payments. We asked if there were modification options, but since our income issues seemed long term they said no. So we decided to put the house on the market 2 1/2 months before the foreclosure date. We had many lookers but no firm offer. Two weeks before the foreclosure date we contacted Chase and asked them if we could extend the foreclosure date because we had two offers that we were in the negotiation process. They said there was NO way they could extend it without the short sale package being submitted (even though we were not going to short sale the property) or they had a submitted offer sheet. Because Chase was unwilling to extend the date, one party back out immediately. I immediately filled out the short sale packet sent it to my realtor for him to fill out remaining information then we submitted by fax it the next day. Chase didn't "get it" for another 8 days, even though we continued to fax it everyday after we originally submitted it. After they finally received it they said it wasn't uploaded, so they would not talk to my realtor, my attorney or anyone else that I had authorized. The other interested buyer didn't make up their minds till the day before the foreclosure date. We submitted the bid. Chase got all the paperwork. I called and confirmed it. The still sent my property into foreclosure and tried selling my property by auction. No one bought it for the price Chase wanted at auction, so Chase maintained the property. But I still can't sell it. CHASE WOULD RATHER PAY ALL THE FEES FOR FORECLOSURE THAN MAKE THEIR MONEY BACK FROM ME SELLING THE PROPERTY. What a way to do business!