JPMorgan Chase
Reviews and Complaints

I had a personal check made ou to me for about $800 for a product I sold. It was from a chase bank so I went inside to cash it. The teller asked me if I had an account with Chase. I said I have a chase credit card and my 200, 000 mortgage was with Chase but I did not have a saving or checking account with chase. They said they would cash the check for a 6 dollar fee because I did not have a checking or savings account even though it was issed by chase. I left and put it in my bank for free. I HATE CHASE BANK!

Where do I start...When Chase took over WAMU, they also stopped crediting my mortgage payments, then sent my loan to foreclosure. They made an attempt to issue a reimbursement for one of my payments, but I am unable to deposit the check because it was issued incorrectly. When we tried to deal w/the main office, they kept passing the call to several people, all who knew nothing about how to deal w/my situation. When we tried calling today, when had a recording saying "Due to circumstances beyond our control, we are unable to take your call. Please try again later."

I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired 3/1/2010, 4/1/2010 and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date; however, they applied my payment to the balance which expired 4/1/2010 resulting in an interest charge of $88.57 from the promotional balance that ended 3/1/2010.

When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended 4/1/2010 rather than to the last balance that ended 7/1/2010. Both the customer service rep & the supervisor refused to refund my interest, so I closed my account.

Not sure if there is anything that I can do about this. Thank you for your time & please let me know if you have any suggestions.

I have been receiving calls from Chase Auto Finance. I do not have an account with them. I called the number back on 2/25 to get my cell number removed from their system. I was told it would be done. I received another call from an auto dialer on 3/2. I called the number back and was told my number was not in their system. collections transferred me to customer service because they supposedly have access to more systems than collections does. Customer service could not find my number. I asked to be transferred to a supervisor. "Leah" was obviously in a different country. She kept insisting that she needed my social security number to look for my account. After I gave it to her, she informed me that I didn't have an account with Chase. Duh. She looked in all her systems and could not find my number. She told me she wanted to transfer me to the collections department because they have more systems to look through than she does. WHAT?!?! I informed her that collections transferred me to customer service saying the same thing. She then told me that someone is probably calling people with an auto dialer that is a fake! REALLY?!? I could not believe this. She then transferred me back to Chase Collections where I spoke with the Rudest young man. Even though I have been trying to get my number removed and was told last week my number would be removed, I am still getting calls. this young man acted as if he were doing me a huge favor. He then said that it would take 24 to 48 hours to remove my number and hung up.

With the way they treat people who are "potential" customers, there is no way I would EVER get a loan through these people.

Ok, so I See I am Adding to a long list of almost robot like complaints about this company, and judging from the consistancy of poor customer service and lies this should come as no surprise

I have asked several times since 2006 when we bought our car if chase had an online automated deduct, as i work 12 hour shifts during the day and my wife works 12 hour night shifts.

The money is always there but the time to sit on hold up to 45 minutes is not. They said we do not offer that sir, from more than one employee.
And i told them a number of times that i would do it if they had it, not only did they not offer the service, They hid it from me ( WHO DOES THIS?) They turned away assured and consistant payments.

And now that they have repossesed the car, they are telling me the same story, Pay it off or live without it. Well this exact complaint went to the BBB, and here, and will be going to the attorney office on tuesday if i dont get the car back. We have a call for action in our city that is likely to hear from us.

If anyone is considering a class action suit against this band of liars and rude service i want in.

Does anyone have the address for the corporate offices of Chase Health Advance? I have had the same experience with this company that everyone else has had and wish to contact the Sr. VP of Sales and Marketing, but cannot find an address. Of course, the representatives who work their phone lines will not disclose this information.

Never use this company, there are too many other interest-free programs out there that are ethical and employ sincere representatives who actually have customer service training.

I have been a customer of Chase home finance for 2 1/2 years when I was duped inbto a sub prime morgage at an interest rate of nearly 13%. I had always made my payments on time but whem the economy went bad I signed up for a modification, that was over a years ago and am still being strung along. I am now $16000. behind because of an agent that told me that I was approved and to start making a smaller payment. After calling her for 3 months asking for documents I was told that she made a mistake and I was not approved. Now my credit is shot and I am not able to come up with the $16000. to bring me current. I am still waiting for a approval and getting further and further behind. I was just told that if I am not approved I will have to come up with the back payment of be forclosed on. What would it hurt to lower my apr to even 8%, do they want my homw? If they forclose I told them there will only be a foundation left. I am sick about my family losing their home because of corporate greed. I encourange anyone who is thinking about doing business with this company to do the research. I am not alone and just wish there was somthing I could do.

They do not care if you were unemployed for 4 months. They do not care they you have a job that only pays $8.50 per hour. They do not care that you work nights. They have been calling me 3 times a day 6 days a week while I am trying to sleep to earn a living to pay them. They just want their money. They called me on my cell phone the other day as I was going to work. The IDIOT said, oops, I called you Friday. Have a good day. I wish they would talk to each other before they call me. I am robbing Peter to pay Paul.

Starting September 2006 Chase Home Finance started cashing checks as both ACH and paper check. The have been cashing multiple checks multiple times, but will only give me credit for each check number once. They have taken 190 payments (that me and my bank have located) without crediting my mortgage account by processing PHOTOSTATS that they have generated to take extra amounts from my checking account. They have also taken some checks as both a paper document AND electronically. I have filed numerous complaints including giving them BANK COPIES of the checks and bank statements, but Chase has insisted that my bank statements must include the reversals (which there are none) or they are not my real bank statements. After taking 190 extra payments for a ttoal of $169, 742.20 of uncredited payments taken from me. They have me in the foreclosure process. At mybank's suggestion, I started paying my mortgage payments with Official Bank Checks...most of those originals Chase has returned as copies, some multpile times. In some cases I have the original check, but the bank check has been cashed AND NOT CREDITED. TWELVE of these bank checks are still outsstanding and going back and forth in the mail as Chase states that I am seven payments behind, and have thus demanded over $134, 000 to reinstate my mortgage. I have already paid $169, 742.20 of uncredited payments, thus Chase OWES ME SIGNIFICANT MONEY FOR THEIR ERROR, but the forced foreclosure (for my overpayment by Chase theft and illegal banking activity) continues. I have explained this problem to over two dozen lawyers, but they have told me that no bank would do that many illegal banking transactions and violate that many laws, but that is my reality.

I received a gift card as a rebate from cooper tires via chase bank. I received it in dec. It stated that after 3 months the card would be charged a service fee (Which in ma where I bought the product with rebate and in ri where I live is illegal by state laws that say gift cards can't carry monthly fees. ) I argued with chase or at least their "customer support" people from india about the charge, stating that it should not be on my card as I only had it for 1 1/2 months. They stated the card was issues in oct, although as with many rebates, it took time to get to me. Finally based on the fact that I argued that I should not be responsible for slow mail delivery and if it has a fee it should be 3 months from activation they finally called me (At 5:00 am - yes 5:00am) and said they would give it back.
2+ weeks and more emails and phone calls and its not been reimbursed and I can see they are simply waiting until 3/1 so they can charge me another 3.95. They are the worst customer service people and company i've ever dealt with.

We had a home loan with WaMu for almost five years, until WaMu went under and was overtaken by Chase. We received a letter from Chase in regards to changes in terms on our ARM home loan that was just downright unsettling. Phrases like "no cap on monthly payment" were used and having heard of so many bad practices from Chase recently (and experiencing problems with a Chase credit card) I was very concerned about what they were intending to do - legal or not.

I attempted to call the Customer Service number provided on the letter, only to reach a never ending que of pushing numbers, none ever leading to my query. I hung up, called back and tried a procedure my teenage son has suggested - randomly pushing keys on the phone pad until I get an operator, which worked! I was transferred to a call center where the person answering kept repeating "Hello, this is Tony. How may I help you?" It sounded automated and after saying this three times, and me trying to answer, the voice said "I cannot hear you and will hang up now." Frustrated, I decided to turn to email.

I have contacted Chase three times via email, first two requests never being acknowledged and the third being answered with a statement to the effect that due to high volumes of email requests, they are unable to answer our questions at this time. No alternative for obtaining information is offered and no timeline for when they might be able to answer our questions is offered. This left me no option but calling the 800 number again. I actually found this site in an effort to locate an alternative phone number for calling into Chase!

So, my phone call today consisted of nearly two hours of my time. The first two customer service reps I go spoke such poor English, I hung up and called back. The third person I got was obviously giving erroneous information and as I pointed out that this could not possibly be correct, he became agitated, though I could only hear this in his tone, not his words. When I insisted on speaking to a supervisor, I was put on hold for 15 minutes - no music and at no time did he come back to say he was working on the issue. At long last, he got back on line and said his escalation person (new phrase for supervisor) was unavailable but had confirmed my understanding of the terms of the loan were correct. When I pressed him to acknowledge his mistake and lack of knowledge, he would only say he apologized for any misunderstanding I had of what he was explaining to me! Utter rubbish, he knew he was wrong, but refused to say so.

I was not confident with additional information he gave me and when I asked him to look up the actual loan documents that were assumed from my loan with WaMu, he said he was not able to do this. So I called back a third time.

On the third call, I got a woman and told her immediately that if I were put on hold, I wanted her to come back and check in with me periodically. I told her I did NOT want to be disconnected for any reason and that I wanted all of my questions answered, even if meant waiting on hold for a supervisor. She was very polite, used a hold button with music (which I must say was blaring loud but at least confirmed I was still on hold) and actually looked up my loan documents per my request.

Upon finding them, I was told I would be charged $10 per page for the copies to be mailed to me and I declined, asking her to verify certain pieces of information from the documents (which I already had and knew exactly what I wanted to confirm). She did this, I was correct in what the terms are, if Chase is going to try to institute other terms I will contact a lawyer. I suspect they just have very untrained people manning their customer service lines and it took me a total of seven attempts to finally get someone that could answer my questions.

What I have learned that might help other Chase customers:
1) to get to a live operator, push multiple buttons on your phone while listening for the moment when your call is being transferred
2) tell the rep up front that you do not want to be on hold indefinitely and that you want them to confirm periodically they are working on your call if you are put on hold - this seems to speed up the process
3) if you need information you do not feel like you are receiving, keep calling back because I believe they have some way of tracking the number of times there has been an inquiry and they will ultimately be forced to address your issues/questions
4) If given questionable answers/info, call back and keep calling until you get a rep you can understand. I am all for integration and humanity being one, but I should not have to try to speak to someone who has such a thick accent we are unable to communicate about something as important as my home loan. I miss WaMu.

I have trying to get a Chase Mortgatge Modification since April of 2009. Every time I call I get transferred from department to department telling me I have to resubmit paperwork because it has expired or I didn't send in the appropriate documentation. I have completed the 4506T form at least six times now and submitted it and yet they still cannot help me figure out what I qualify for. The latest phone call representative I spoke with told me I was on a trial plan however, I have no documentation supporting such and she was unable to tell me what the payments were reduced to. These people give you the run around every time you call and it is ridiculous! They claim they want to help however no one there is capable of answering any questions or to get you the help you need.

Chase is a terrible company to deal with. I have had my account for a few years, always made payments on time. Missed one payment by a day (I was in the labor ward with my wife!) and I got hit with 29.99% interest. I was told to make a few payments on time and my account would return to 'good standing'. They then closed my account due to 'an anomoly in my credit report'; can't find one anywhere in my totally clean credit reports with no negative feedback.
Every payment I make is just hitting the interest, I pay $200 and my balance goes down $47!

Chase is terrible, never get a credit card from them!
You get a different story from everyone you talk to, and nobody helps.

Chase Mortgage has been trying to close on my loan for over 15 days. Our original close date was Feb 1st, today is the 16th and they still haven't closed. They claim it is "processing time". I had to call them to remind them to submit emloyment verification to my employer. Instead of calling and asking me questions, they sat on the file until I contacted them to ask what the hold up was. They had a question about why a previous W-2 was under a different name other than my former employer and istead of asking, they decided to play PI. Turns out my former employer had outsourced their payroll, nothing that couldn't be explained in less than 5 minutes. They have given me 4 different closing dates that they could not meet.

I am outraged on how Chase is treating their customers. They have been frequently making harrassing phone calls morning, day, and night every single day since Dec.2009. I have tried talking to them, but they will not stop. It all started with that I received a letter from Chase in December letting me know that my (APR) was going up from 11.99% to a sky whopping 27.99% so I called them to give me an explanation as to why they had hired the (APR) when the agreement was that it would stay 11.99%., they just ignored it like nothing, so I went ahead and closed my account with them. And then to my surprise, the following month I received a billing statement that I had an amount due of $95, so I called them again and told them that I was only going to continue paying the minimum payment of $20 per month like I have always been doing, so they argued, and told me they were reporting me with a collection agency. I told them that If they continued harrassing me day aftter day, I was not gonna finish paying the credit card. But til this day, they put different representatives from their company to make harrassing phones calls every day. We are tired and hopefully they will go out of business for the way they treat their customers.

I was late on my payment (1/18/10) I made the payment extra $30.00 and the payment was noted on my account on 2/11/10 and few days later I woke up 2/15/2010 any found my car was gone I called the police and they informed me that they received a phone at 2:15am that my car was repo. I called chase and nobody was open to help me but then I receive a call from chase asking about my payment and I informed then that I made the payment and my account was noted and your repo my car anyways asn told me she could not help me and gave me another number to call. I called chase and been getting the runaround and transfer to 5 different 800 numbers for all of yesterday and all morning. I finally got a hold of kim [protected] at the philly office and was informed that I may not get my car back although i'm paid in full that I may be requested to pay the balance of my loan in full (in which I cannot afford to do). Plus I will have to pay the repo fee of $390.00 plus storage. She was very rude to me and told me not to call back today because it is a bank day and there is nobody there to decide if I will get my car back or not. I work very hard to make my payments on time and got messed up one time and they took my payment & car. I missed work today to get the problem resolve and to be told I my not get my car back. All my personal items are in the car and they will not tell me where my car is located to get my personal items that I need. I put all that money into my car not to get it repo prematurely. She also inform me that they can legally repo somebody car after 15 days of being late. Bascially told me it's my fault because I didn't call to tell them that I made a payment they claimed they left messages with my reference but all of them told me no such thing. I did receive a letter from chase after the fact they already got my payment & car. We had bad snow storm and mail was delay due to the state of emerency. We are not all deadbeats there are times when people do need a break once in awhile. Company have downsize and you get extra duties without the extra money so you do the best you can with the money you make. I always try to keep a roof over my head and a car. I only had to get another car because my1997 honda accord excellent shape got wreck by a drunk driver and I only got the blue book vaule for my car and it force me to get a car loan in which I haven't had one in over 12 years. Chase is very wrong to take my payement and my car and now for two days I cannot get nobody to help me get it back and to be told I might not get it back is very wrong. So I will call again tomorrow 2/16/10 to hear the decision they make on my account.

Hi,

I am trying to find people that are getting screwed mistreated and lie to from Chase Auto Finance. I have made a petition you can sign it by going to the following link below. If you want to be included in the class action lawsuit against them. Something needs to be done to them for how they treat there customers how they operate etc. If you feel you have been mistreated by them please sign the petition. The more people the better http://www.ipetitions.com/petition/chaseautofinance/ Any questions please feel free to contact me at [protected]@gmail.com with the subject Chase Auto Finance Lawsuit.

Thanks,

Allen

We had got behind on our car payment and chase contacted us and they cut a deal w us and said our car could be ours. all we had to pay was 4800.00 to them and then they would send us the title. We told them that when our income tax check came in before March 1st we would send them the 4800.00 and we could keep the car until then. A couple of weeks later they came and repoed it and sent me a letter saying that if we dont have our money by the 15th which is 3 days away that they r selling it in Texas. Not only that but they upped the price of the car now. How screwed up is that. What r we supposed to do now without a car and 3 kids?

I had a WAMU credit card with a 9% interest rate. I never overdrew or missed a payment and always paid more than minimum. Chase took over and shot my interest rate from 9% to 20% in 2 months.

A new credit card law was just passed that they cannot report to credit report for 60 days nor charge you late fees for so long..This company is bad and theives. I do not like their practices which is why I never took out a card with Chase in the first place.

Due to the interest rate my monthly interest on my bill went from $5 a month to well over $20 JUST in interest. My monthly minimum went from $10 to $40. I had to quit paying them because of the spike and the economy. The day AFTER (1 day) they didn't get my payment they started calling me every 15 minutes demanding payment. They also added a late charge within less than a week (the law is 45-60 days). Within a month it had hit my credit report. (this is also illegal).

They were also harassing my family for payment on my behalf..We had to change our phone numbers just for a little peace. Not only would they call every 15 minutes they would call 7 days a week and they are NOT allowed to call you on Sunday.

This is how much they appreciate their loyal customers who pay monthly without fail..jacking up the rates. If I had wanted an account with Chase I would have applied for one. This is the reason I steered away from Chase to begin with. They break every law they can with accounts.

Someone should sue them and they should have to refund all the money they have cheated their customers out of.

We fell behind in our auto loan with Chase. We tried to file for the Hardship program and was not accepted. I wanted to sell the auto and was told that it was written off and we had the auto repossessed one year ago. We received No documents from Chase on the repossession. Just a bill for $6500 on a $7500 loan and blue book value of $6500-$7500. When I disputed the bill with Pa State I found out that Chase clamed the auto was damaged and there was missing for two months from the time it was repoed. I did a search and the auto went to auction a few times..todate the auto is still in our name and I beleive that it is NOT our auto that went to auction that the VIN was switched on a clunker! Our auto was Not damaged and in good condition. I was advised to sue! This is Fraud! from a bank that took a $25, 000.00 Bailout of OUR Tax money!