J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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(False Item) Instead of ADIDAS, the items I received is Converse (Fake)
Incedent happen last June 9, 2022.
I ordered the item worth 1089.00 in Facebook. When I received the item it was found that it is fake instead of adidas, the item they sent to me is Converse! and worst! it is FAKE!
Tracking# ([protected])
Moving forward to the courier service (J&T customer service) I already report this thru email but, I dont satisfied their service because they will only say that the seller has no response and when I requested the information of this seller they cant give the full details they only say that the details filled up by seller to their information was named Sneaker? Kalokohan! kung magpapadala ng parcel sa courier service ok lang na SNEAKER yung ilagay na pangalan sa information sheet? Thats why I thought that they did not cooperated seriously to the complainant. Very low response and actions to there complainant regarding the serious incedent happened!
Desired outcome: Please refund
Item not received
My parcel has arrived here in Sungai Petani for quite some time now and still instead of delivering my parcel to me they are moving it from sorting center after center after center and never to me. When I went over to one of the sorting centers nearby they didn't give me the specifics of where my parcel is, hence I'm unable to do a self l collection. Such a horrible experience with this kind of service. I can't find where my parcel is being held no matter how hard I try.
Desired outcome: Please give accurate details, address and contact so I can just go collection my parcel at the site myself.
Where exactly is CDC 316 Amanjaya
[protected]
My order returned to seller after nearly 2 weeks in transit
CDC ARA DAMANSARA 621 worst jnt. I went to jnt to pick up my order twice...but jnt staff too lazy to find my parcel. That day i came at 5.30 pm but they are closed already? The staffs chatting at the table...they said will send my parcel the next day becoz they closed already. So i waiting for them to deliver my parcel but nothing till nite. A few days later i went to they warehouse again. Asking my parcel. The guy try to find my parcel but cannot found. He say tomorrow we will deliver to your house. Again nobody send my parcel. A few days later they sent it back to seller...the reason is incompete address. What? After more than 100 times i've bought from shopee with the same address...incomplete address? What is this?
Complaining about customer service that contacting their customers
Indian girl who calls their customer on her personal line at [protected] and treats them badly. I simply phone the number I received earlier this morning from someone who called and asked for my address. After I called and asked her to verify my tracking number, the female was disrespectful to me and seemed angry. I'm hoping the J&T corporation can find a solution so that this issue won't spread to other people. Thank you
Shipment cancelled, will terminate as problematic parcel
My parcel already arrived a week ago. But the courier never send my parcel. But my other parcel that arrived at the same day just different minutes has been delivered safely to my house. But I don't understand why courier take such a long time to deliver the parcel back to me. This concern me so bad because this situation never happened to me. This is the first time J&T Express Samarahan did this to me. Supposedly the parcel has arrive and delivered safely to me before 29/06/2022. But still no reaction from J&T Express Samarahan. If the courier cannot deliver it to my house, please call my number as stated at the parcel. I will definitely go self collection. You guys better not lost my parcel i bought it using money, not simply bulu. I'm sorry but I'm so pissed.
Desired outcome: Please send and deliver my parcel as the date provided by the shopee.
The lazy driver never try to call or text me
I'm getting annoyed with the J&T riders for being too sluggish to deliver my package. I haven't seen my package since the 19th of June, reference number [protected].
We don't have a signal at home, so I'm trying to call and text them ahead of time. However, the rider claims he is not the delivery boy and tells me that I'm calling the wrong person!
Desired outcome: I hope the rider can deliver it to the right address as soon as possible!!!! Because it is already paid!!!!
Im the sender. After 10 days of posting my item, now it showing closed by deception. to customer,
Tracking number : J&T [protected]
Pls do send the item to customer. This customer didn't go out at all to receive the parcel. Now it showing closed by deception. She is so frustated. Pls help me out to ship the item to my customer. Please 🙏 it has been 10 days and been on hold for so many days. Before closed for deception, why not they bother to call me? That's the sole reason asking for our details all right? Please be efficient and try to solve this matter as soon as possible. Will really appreciate that.
Desired outcome: Please ship to my customer as soon as possible. I would really appreciate that
parcel missing
from 14th june until 21st june my parcel was at j&t shah alam gateway and suddenly i got refund because my parcel was missing. please find the parcel. this is not the first time happened to me. i need your responsibility to find my parcel. i don’t want refund but i do want the parcel. how can the parcel is missing while under your responsibility? irresponsible.
Desired outcome: my parcel, MY227148996865M
The rudeness of delivery personnel
I have a parcel# [protected]. The delivery person sent to the incorrect address even though have stated it is under lot 39-2. Parcel been sent to lot 61. Corrected and informed the delivery personnel via whatsapp that the parcel being wrongly sent, the reply is not apologize but rudely raise her voice, creating story that is not true by insulting our company's personnel despite I am the one whom go over to lot 61 to collect my parcel by my own!
This is the criteria been selected by J&T. Today I would like to enjoy my shopping but not expecting being treated ruthless by your delivery people.
Parcel j&t not delivery yet 11 may 2022 until now
Parcel Missing & Not Delivery. J&T [protected] , Please let me know where is this parcel now.
Alex Wong [protected]
09 Jun 2022 Last Status
Closed By Exception - Shipment cancelled, will
terminate as problematic parcel.
Transit Center HQ - SEPUTEH
Desired outcome: Please refund or let me know where is this parcel now
Shipment cancelled
The sender dropoff my parcel on 10/6/2022 morning at Shah Alam Seksyen 7 J&T branch. Up untill 11/6/2022, 8.51 pm, it is on hold at PDP Wakaf Bharu 206. But on 17/6/2022, it says that my parcel (tracking number: [protected]) shipment has been cancelled, and the parcel will terminate as problematic parcel. The status is 'Closed by Expection', and have not updated until now 19/6/2022, 9.25pm.
Desired outcome: Please send the parcel back to the sender.
The riders
The riders are very lazy my parcel cancelled for three times now i'm losing my patience i've been waiting for this parcel because I need it for an event.
parcel terminated after failing to delaying the delivery for 4 weeks
The parcel wasn't delivered after 3 weeks and apparently the parcel is at the drop point waitinf for recipient to pick up. I, sender, never asked for the parcel to be dropped at drop point. I called the customer service and the lady said she will arrange for a delivery within 4 days, but a week later, I checked the site again and it says that 'Closed By Exception - Shipment cancelled, will terminate as problematic parcel.' a day after my call to the helpline. This is so ridiculous! I never encountered this problem from my prior experience with J&T. So I called the customer service again and the lady asked me to go to their official site and write about this issue on Claim Support. I am extremely disappointed and enraged that J&T is so irresponsible and reckless with parcels and service. I only wish for my parcel to be delivered safely.
Desired outcome: I want my parcel to be delivered to the sender as soon as possible. If this is not possible, then I request for refund and return of item. I would also like an apology.
My parcel delay.... Alasan tidak munasabah
Look at the picture and see the reason my parcel delay... This is Malaysia... Working hour 8.00am till 5.00pm
J&T rider is irresponsible. J&T took such a long time n literally kept my package at their warehouse. Now, the rider apparently has my parcel. Instead of delivering it, he kept in his truck for days. Now, the status of my Shopee has been changed to delivered but i still havent got my package. The proof they updated was a picture of my parcel in a truck! Please do something about this issue.
Tracking no: [protected]
Parcel not receive
1- [protected] ( 2 JUNE 2022)
2- [protected] ( 31 MAY 2022)
3- [protected] ( 25 MAY 2022)
Desired outcome: Please send my parcel! I pay with money, not water!!
I am complaining about the rider namely Darelyn Coranez
That motherfucking rider is too lazy and rude i am talking because i wasn't at home and she drop the call while i was talking because she doesn't want to go to our real address she always wanted to wait to the place that she can rest, and she never deliver the parcel on our house she always asking us to go where she is waiting and when the person is not at home she never find where the receiver is! Please do something about here rudeness and laziness again i didn't receive my parcel because of here laziness
Desired outcome: I hope she can deliver it to the right address!!!! Because it is already paid!!!!
Too late delivery
J&T KLANG 603 is the most worst compared to all other companies..
My parcel already 7days stuck at J&T klang 603!
This is not the first time happened to me, already few time before also the same situation. Previous few orders also same stuck more then 1week in J&T klang 603.
TOP MANAGEMENT of J&T need look into this case very serious. Im very2 disappointed with the service by J&T klang 603!
PLEASE TAKE ACTION TO IMPROVE THE SERVICE.
Thanks
Regards
Shan
Desired outcome: TOP MANAGEMENT J&T NEED TO LOOK INTO THIS VERY SERIOUS
Barang tak sampai..agent gedangsa..jnt ecp arrow 4531
Barang perap dari hari sabtu ahad..agent jnt gedangsa sangat terus..kerap perap barang orang..bukan sekali.. banyak kali..dulu jnt direct dari kkb terus hantar..sekarang bagi agent..agent perap barang 3 4hari..macam setan
Desired outcome: Barang perap dari hari sabtu ahad..agent jnt gedangsa sangat terus..kerap perap barang orang..bukan sekali.. banyak kali..dulu jnt direct dari kkb terus hantar..sekarang bagi agent..agent perap barang 3 4hari..macam setan
Parcel steals/lost and is irresponsible!!!
24MAY2022 : Parcel Arrived at LDC KEMPAS 614 JOHOR BAHRU
27MAY2022 : Parcel hold for investigations
28MAY2022 : I’m Going to the branch to collect on self but admin told me parcel is lost and don’t know how can lost, ask me to contact seller (SHIEN) for refund money, and I did and I make a report to J&T also.
02JUNE2022 : J&T acknowledge my complaints.
08JUNE2022 : Suddenly put to system items delivered but I didn’t receive anything. Then how to seller refund our money, actually J&T must put items lost!
10JUNE2022 : Going back to J&T KEMPAS 614 ask about it. Ask how to settle and I want J&T responsibility about this issue. I ask who in charge there but all quiet then ask me to go back first and they will call back tomorrow and ask management about this.
11JUNE2022 : wait they all call until I fade up, endup I call on myself but the answer is still finding...!
Desired outcome: To Top management of J&T and J&T KEMPAS 614 please do something before i made a Polis & Kpdnkk report !!!
Parcel tidak diterima
Mohon diambil tindakan segera , parcel berikut:
[protected]
[protected]
[protected]
pihak jnt lcd segambut tidak menghubungi penerima,
telah hadir sendiri untuk menyemak, status parcel di lcd segambut.. Didapati barang ada hanya perlu dicari..
Hadir kali kedua ,pihak lcd segambut tidak membenarkan self pickup dan janji akan hantar
semakan, status barang return to gateway/ sender
Desired outcome: SILA BERI PERHATIAN DAN MENYELESAIKAN MASALAH PEKERJA DENGAN SEGERA
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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