J&T Express
Reviews and Complaints

Hello jnt.. Please la.. Kenapa barang saya [protected] masih tak begerak2.. Dah berapa lama tunggu ni.. Please lah. Call tak angkat langsung.. Berapa lama nak peram barang.. Please la hantar secepat mungkin..

Customer service terlalu slow, even saya vip pun saya kena beratur lama. Bukan ke sepatutnya vip hanya print kan sahaja tracking number and takperlu nak key segala bagai benda. Then dah beratur sampai que kena sidai lagi. Nampak remeh tapi tiap hari berlaku, staff dkt situ pun kena main peranan bila ramai customer. Manager pun nak kena kawal keadaan, takkan la nak biar customer beratur panjang tapi sama je still slow sangat mcm ada sorang je depan mata dia. Yg saya boleh ckp sebelum ni bukan mcm ni, maybe attitude staff di situ.

My 2 item that has been sent by seller supposed arrive today. But i got only one while the other parcel are still at batu pahat! How can it be like that? 2 parcel from 1 seller, but only 1 received. Please jnt don't be dumb

My item have delivery at 28/1/2021 from kenanga, kuala lumpur. Until now 2/2/2021 I didn't get my item. I'm businesswoman. The item I didn't receive until now are my stock for selling. Yesterday I went to j&t bandar rasa to get my item. The clerk say they will delivery today 2/2/2021. I'm very angry because my item have been store in j&t store for 4 days. The amount of charges need to pay same. This didn't unfair for me because of your bad service I loss 2 day to sell the item.

My important document still stuck in klang. I dont what happens there. I numerous times calling your support line but to no avail. Please speed up your delivery as promise. Please speed up my document TRACKING [protected]. I need to process my insurance claim as soon as possible. This delay promote further process from my insurance company. I cannot understand why delay from 28/1/2021 till 2/2/2021 still stuck in Klang. Please up your service.

Saya dah berapa kali terkena dengan J&T. I wonder if dorang hire despatch luar untuk delivery barang for certain area. Despatch update di Shopee barang dah sampai, tapi personal whatsapp kata tak sempat deliver on that day. Nak jaga KPI pun but at least response atau personally update barang dah dihantar ke belum. Kalau dah update delivered kat Shopee, then kita nak complain barang tak sampai bukan salah Shopee or seller pun sebab barang memang dah diproses. Boleh improve tak masalah ni? Menyusahkan kami sebagai pelanggan! Despatch kurang bertanggungjawab!

Im fauzi. I came to j&t cyberjaya on 1st february 2021 at 7.43pm. You can check your cctv. But staff at j&t cyberjaya refuse to accept my parcel. I only bring 1 (one) parcel but they refuse to received my parcel.

Actually I come and drive as fast as I can from putrajaya to drop my parcel because I already googled j&t cyberjaya operation hours is 8am until 8pm. But I came in front of the counter at 7.43pm but they refuse to take my parcel with the reason they are busy.

My question is, why you put your closing time 8pm of I can't make it until 8pm. Do you and your staff even give a think what cost, time someone have to spend just to come to your counter in time. Before your closing time. I also make many calls to j&t cyberjaya at [protected] but no answer at all. If I know, your counter n staff refuse to take my parcel at 7.43pm I won't go to the counter n drive away from putrajaya just to drop the parcel.

[protected]@gmail.com

I have track my parcel in morning and it tell me that my parcel are at Sarikei. But at this time, 6.51 pm on the same day, my parcel are taking back to Kuching Sarawak. Please check my parcel carefully. It is my business parcel. Thank you. This is my tracking no. [protected]

I bought my things online but it was on hold . Can I know why and when you can send my parcel. Thanks

Please check my item that has stuck for almost 2 days at ldc kota permai 602. Dah la lembab, 5 hari dah post dari jb tp masih belum sampai ke rumah. Semalam cakap dah deliver tp xda org kt rumah padehal tak hantar pun ke rumah, sy ada kt rumah 24 jam semalam. Lepastu claim kata attempt fail and peram lama2 brg sy tu kat ldc kota permai 602 dah dua hari.

I received my package without the item in it. the parcel seemed like someone made a hole and stole the item. I've contacted the seller and they really did post the item.. Why is this unprofessional servives is happening? I am really furious because the staff is suppose to be responsible!

woi.. my parcel you want to keep a year there arrr? idiot! send my parcel arr.. im waiting like hell lorr... pundek!

My parcel still on hold since 18 Januari at Transit Centre agent Johor Bharu.

Track no is: [protected]
I can't reach Jnt hotline as I already call for many times.
Please recheck my parcel and inform me the status via emel or phone [protected].

I would like to file a report about j&t drop point ldc kota permai 602. 1 out of 2 parcel of mine from shopee are delayed for no reason while the 2nd item which had been shipped together by same seller arrived as promised. The parcel have been rotating transit center pen gateway & drop point ldc kota permai 602 for 3 days already! Wth are your problem? And your useless live support taking forever to assist!

Name.: Shafiqah Arissa binti Yusof
Tracking number : [protected]
I just want the confirmation where is my parcel now. Its almost a month now. My shopee parcel is lost. The seller has sent the parcel to J&T but no update in shopee apps till now.

barang saya langsung tidak diupdate sejak 25 januari 2021. last update ialah pada 24 jan 2021. smpai harini sudah 3 hari parcel saya sudah tidak diupdate. saya berharap pihak j&t update barang saya supaya saya tahu tentang keberadaan barang saya dimana.

J&T is rubbish nowdays.. Don't onhold customer parcel for days.. There's thousand of parcel everyday so upgrade ur manpower.. Hire more staff so that ur work won't stuck.. It's a good courier company at 1st but now it seem getting worse and worsen.. Holding customer parcel for so many day's with the reason tak cukup staff.. Then hire more staff.. Don't stingy on giving staff commission because they deserve it.. At least ur parcel won't stuck and adding each day.. Keep ur company name good.. Frustrated customer..

I'm Ameirah. I've not yet received my item. I choose J&T because before this there is no issue regarding delivery. Very fast. But this time is very slow. After my consignment despatch out from JHR999, there are nowhere to go? 22Jan my both parcel was departed from JHR999 to JHR323. But it's been almost a week both of them is not arriving Parit Raja? It's been a week already! Is my parcel missing or what? Very disappointed with J&T! Feels free to call me at [protected] or emailed me at meira.[protected]@gmail.com for any responses

I called up the rider as per the details provided in Shopee as he is responsible for delivering 3 of my parcels. During the call, I provided the wrong address. He said there is nothing to deliver to that apartment. Feeling something is not right, I said then I'll have to 'report the matter to shopee'.
The meaning of reporting is to report on loss parcel.
Before reporting, I went to check on the delivery address. Having confirmed the delivery address, I message your rider again. This time, providing the order number and the correct address. Your rider replied through WhatsApp that it has been received by my friend.
The matter should have been laid to rest. However, your rider couldn't do as such and had made a call to me and rudely blabbing away accusing me for providing the wrong address yet I wanted to complain to Shopee.
I explained to him that I did not use the word 'complain'. Instead, I used the word 'report'. As mentioned, my intention is to report on parcel loss. Even with my explanation to him, your rider refused to accept and persistently said I used the word 'complain' and my intention is to complain. He sounded very harsh like he is looking for a fight. He even asked me to listen to what he have to say.
I am now very concerned with my well being as your rider knew my house address and also my future purchase through Shopee using J&T delivery which might be recognised and purposefully damage by your rider.

As much as I am concerned and as many feedbacks I read through Shopee stating how poor J&T services are, I do not intend to cause a person loosing his mode of income at such a difficult time in Malaysia.

I do hope that J&T could look into this matter, improve, provide customer service training for your staff, set-up a system to rate your riders service, establish & adhere to strict operation SOP.

Please note that I will be holding J&T responsible if I am harmed or hurt by your rider for whatever reason your rider may have.

Attached are the phone numbers used by your rider in which I have called, received a call and attempted to return call and also the WhatsApp correspondence.

Thank you

Sincerely,
Eileen

I have placed my order in shopee on 21/1/2021 but my parcel was wrongly sorted out to a wrong place for 2 days. It delay the delivery to a correct destination. The parcel now is nowhere to be found for 2 days. I called the customer service to ask why the parcel is not moving. Called several times without answer then when I tried to call again, the call ended immediately! How can I know now the parcel is moving to the correct destination? When we will receive the parcel?! We are in need to use the item for school learning!