J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Carpet
HI. its been 10 DAYS since my parcel is on delivery even though its just from local seller, which is supposed to arrive in just THREE DAYS. WHERE IS MY PARCEL? BE QUICK AND EFFICIENT AT WORK CAN YOU?
Desired outcome: FOR MY PARCEL TO ARRIVE AT MY HOUSE ASAP, & BY THAT I MEAN WITHIN 2 DAYS
Staff J&T tidak beradab
Assalamualaikum dan selamat sejahtera.. Saya memang rasa dah melampau. Seorang pekerja j&t menghantar brg dengan menaiki lori main campak je barang dan sebelum tu mereka telah siap² tulis 4 nombor belakang no telefon sahaja tanpa bagi salam. Sedangkan saya masa tu tgh buka mangga kat pagar. Pemandu lori nampak saya dan bila saya jerit ke mrk tapi tiada perkataan sorry daripadanya.
Desired outcome: Sila ambil tindakan kepada staff yang biadap
Parcel stuck for delivery
Please clear why my parcel was kept in J&T Kampar, Perak for many many many days?
1.624398802996
2.624391097438
3.624382415444
I want my parcel to reach me. I paid for the service and its not free.
Desired outcome: Send my parcel asap
Item suck
I know the parcel is a lot currently and stuck due to your company issues. But mine has stuck for more than 10days at one point. Please check what happened, more importantly it is still there or not. Tracking No: 624325740893, stuck at PJS999 since 30 January to now. I'm afraid it wont arrive before the shop guarantee end.
Thank you.
Desired outcome: Should be delievered
Delivery
I have order item at shoppe. When I track it said unsuccessful delivery. I don't know what happen. Please let me know it.
the parcel is kept on hold
my parcel is being kept on hold at LDC KUCHAI LAMA 601 and is stated there that the reason is because shop/office not operating. i dont know why this happens because im using my home address and im at home 24/7 so it's quite unreasonable to say that you send the parcel but no one can accept it if you never deliver it in the first place. please send the parcel before tuesday next week (16 February 2021) because i really need to get it before the date. here i attach the tracking number for my item:
tarcking no: [protected]
jnt has never disappoint me before this because the service has always been good but lately it's way below my expectation. i hope jnt can improve better in the future, thank you.
Desired outcome: receive the parcel before 16 February 2021
Delivery
J & T courier very bad service. Never receive parcel for 2 weeks. Still waiting and there is no blady update in your page why? Suppose to be delivered by 8 Feb 2021. Today is 10 Feb 2021. Useless customer service either can't reach or line get cut halfway. Online chat worst only robot chatting with us. No life agents. What is happening? Stupid useless courier company ever.
Courier Service
Pengurusan Jnt amat teruk. Barang customer dalam parcel dicuri. Saya hantar 17pcs customer hanya dapat 3pcs. Semua baju berjenama hilang. Walaupun item Bundle tapi saya keluarkan modal untuk ambil barang dan menjual.
Terima Kasih Jnt sebab tak amanah dalam menjalankankan tugas
Jika ada masalah dengan pihak atasan Jangan mencuri barang customer. Customer beli dengan duit dan seller keluarkan modal untuk ambil barang
Parcel stuck at j&t perak gateway since 6feb.. Too late
Refer to attachment why my parcel stuck perak gateway to long...
Items picked up by j&t pjs061 on 2 feb n should receive by me on 8 feb...
Why to take too long...
The way the dispatcher give the parcel
What kind of dispatcher are they... They didn't even call the receiver name.. They just put on the gate and move.. I was out only.. Didn't even call the receiver.. What kind of jnt dispatcher are they.. They are Indian...
Don't know. The name
And
The tracking number of the parcel is
[protected]
Desired outcome: We want the jnt dispatcher to apologise... And give proper explanation why they behave like that
Late delivery & irresponsible despatch - tracking no. [protected]
I purchased medicine on 2/2 and the delivery time ended by 8/2 but today 9/2 only reach my house. I did mention to the despatch that I am not in today, please collect back the item because this is medicine but the despatch ignore me n not answer my call. He still placed the medicine under hot sun. Please take note that I will not accept this parcel because of the medicine could be compromised and it will risky to me if I use it. Please feedback on your action asap.
Desired outcome: Return & refund
![J&T Express - Late delivery & irresponsible despatch - tracking no. [protected]](/images/complaint/full/1258525/compl_38sfouutv6pmm7rravoc7ol738_b68f023e1d9ef3dae11bae4531472846.jpg "J&T Express - Late delivery & irresponsible despatch - tracking no. [protected]")
![J&T Express - Late delivery & irresponsible despatch - tracking no. [protected]](/images/complaint/full/1258525/compl_38sfouutv6pmm7rravoc7ol738_710a2484a732881a00bc10e10af86893.jpg "J&T Express - Late delivery & irresponsible despatch - tracking no. [protected]")
My parcel [protected] and [protected]
My parcel stuck at j&t Kota permai. Please send to me now!
The plate is break
Last week I bought plastic things from a seller.. The parcel is600203974280
Today I receive it already break to 2.. I bought my item is rm35 I paid the shipping is rm12.10.. Now is u company fault break my things I want to ask repaid my items I had paid and the postage.. I totally very disappointed u services
I won't use u services again
Please refund all money I had lost
penghantaran brg semakin lmbt..brg dpos sudah seminggu tidak d update🤦
tolong percepatkan penghantaran barang saya atau saya xkn guna lagi khidmat JNT😤...dah dekat 2 mggu tgu barang xsampai2
Desired outcome: machang kelantan
Complaints
I tried to call J&T express for many time but couldn't reach. I still haven't get my parcel. It's going to be more then 2 weeks. They also didn't contact me. What's going on? You no need to send my parcel. Keep all my parcel at Nilai 3. I come and collect it.
Tracking code :
624329826713
624332658757
624327949720
Parcel stuck
Parcel saya sangkut di wpkul gateway dari 5hb february.. J&t nak peram parcel kt situ berapa lama ek? Tak kan la tiap kali nak kena complain baru nak gerak? Teruk sangat dah nie!
Late delivery
My important parcel stucks in transit center Kuala Selangor.
Desired outcome: Delivery as soo as possible
Have not receive my parcel
624359439745
624365312083
These two parcels stuck in PRK999. Kindly check and send those items ASAP. Very slow service these few weeks. Please improve, otherwise you'll lose your customers.
Late deliver my parcel
Stuck at SGR GATEWAY KUALA SELANGOR until now..
fail to deliver
Keeping my item for more than 6 days. beside this j& T near to my house and i paid rm35 to deliver my item but still giving reason not to send and out of drop point 's business hour.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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