J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Barang tak sampai tapi tracking update successfully delivered
Barang customer saya tak sampai ke tangan customer... Please check jika barang tu masih dengan runner.
624491661134 - tracking number
Harap pihak jnt dapat bantu.
Parcel stuck
My parcel is stuck at WP Kul for one day and I'm anxious right now. My parcel stuck there even though it say departed but it is almost 21 hours and it still not arrived. The delivery only should take about 5 hours or so. I worried the parcel is not delivered to me because the item i buy is expensive. I also want to use the item now. I need it now urgent. Is the tracking function or not ?
Desired outcome: Please deliver fast
Service
Staff jnt area mahsuri(penang) x nk naik rumah flat anta barang..sy minta dia anta depan pintu unt elakkan pjarakkan...sy under quarantin(gelang pink).
Your Penang site worker demand extra money
Your penang state worker demand extra money when vehicle got an accident and lodge a claims. Request me the amount of claims not less than 5% of total claims amount which insurance company paid for. Did your company pay the salary enough for your worker? If does, why your worker act as begger to demand for the extra money? As you may know how the money sources came from?
To reuse the damaged parts insteads of replace the necessary parts. To make more money to give to your worker.
So when this particular reason, much more accident will be happening to your company truck to gain more money. So please raise their salary to prevent this article to happen and happened again. Please look into this matters as soon as you can to saving your company truck off the accident. Highly advice to send the auditor to check the circumstances since your company was not a little pool.
Desired outcome: Interruption/ conflict of interest
Wrongly delivered parcel to customer
Customer received the wrong item. Please investigate and find the correct parcel for this consignment note before 28-Feb-2021.
1. Tracking number: 630235449216
2. Wrong packaging photo received by receiver : As in attached
4. Original item photo : As in attached (DMS - slimming products)
5. Wrong item photo : As in attached (dumpling... =.=")
Barang masih belum diterima
Actually brg saya dh dipos out pada 10hb tpi sampai sekarang 22hb brg masih tidak sampai. Bile check tracking brg dh jalan lepastu brg patah blik pergi ke tempat yg sama. Pls delivery asap!
Desired outcome: [protected]
My parcel
As always my parcel stuck at j&t nsn 999. Before this it stuck for almost 3 days there. I only get my item one week after the postage😪
Product kecantikan
Still my item never get on my hand all rdy 2week ago still that item never move from NSN Gateway Seremban so how such I need to claim it now...Why I don't have any response from J&T express Seremban. So now I wan claim my item money...pls take this complaint as faster...if still keep I don't have any response from J &T express I will report on your company. THANK YOU
Penghantaran lambat
Saya order brg saya pada 12/2 dkt selangor je and nk kena hantar dkt puchong je... Tngok dkt shopee dh sampai ke banting pe semua? Lepastu tukar org bagai... Saya order brg lain dkt johor guna courier lain, 2 hari dh sampai... Saya cuba utk percayakan juga j&t disebabkan rumor yg berlaku... Tapi benda ni berlaku pula dkt saya😌😩
Bad delivery
Did a purchase of order from Shoppe and items received badly damages. Attached photo clearly show items has been miss handle. Paid 55$ for shipping cost and J&T not willing to delivery to home address but self collect. This services is totally unacceptable
J&T Express tracking no. [protected]
On hold delivery
Parcel still not out for delivery.. Why? Already at hub for 4days 😡 why status on hold. Call never pick up. Delivery charge already paid. You think we all had time to wait at home all time 😠
Late delivery
Hi, pardon your attention. I am here to report I haven't receive my parcel, here is the parcel tracking number ([protected]). I don't think it moving from Petaling Jaya Hub since 4 February 2021. It have been 2 weeks. Please seek this problem and solve it. I hope to receive it soon. Thank you.
If there any problems do contact me at [protected] (Ms. Iffah)
Late delivery & status on hold
It's been week already, but still not receive the parcel. I bought expensive music instrument, i'm worried about the item condition there at J&T SRI CEMERLANG KOTA BHARU, KELANTAN. The status still ON HOLD until now. I try to contact them but they never picked up. I'm afraid that my item got damaged there since it is a set of piano. Please help me. Please take action.
Desired outcome: Please deliver my item already, please deliver in good condition. If it got damaged i will not tolerate. Pls take action, be responsible! Do work worth the income u get. why need to hold parcel there for a long time.
Gift Include Supplement Parcel
On 11 February 2021, i just received my parcel by own collected at Donggongon Penampang Sabah with the AirwayBill No [protected].However after i did unboxing, i found out the item that i received was totally through some damage.I already inform the seller they said it so heartbroken cause they already wrap it with bubble wrap.So i wanna some clarification for this issue.Why should i received this kind of parcel.I was unsatisfied with this kind of situation.
Desired outcome: Damage items
I got the wrong item
I think jnt workers took my parcel and change the address from other people parcel to my name. This is really upsetting because I never experience this before. They have the audacity to stick a new parcel info for my name to this parcel. Im never using jnt ever again. This is frustrating.
Barang sampai lambat,barang rosak dan pecah
Kepada syarikat J&T express...
Saya ingin membuat tuntutan sebagai penjual .. barang yang saya pos pada minggu lepas, j&t simpan terlalu lama melebihi 3 hari..
Tanpa sebarang hubungi pengirim mahupun penerima untuk dapatkan maklumat alamat penerima ..malah memberi alasan alamat tak wujud.sekiranya alamat tidak wujud, pihak syarikat j&t tiada menghubungi mana2 pihak..barang sampai lambat...barang yang saya pos rosak teruk dan pecah..3 balang, biskut pecah..lsaya berharap pihak tuan/puan dapat pertimbangkan masalah ini ..dengan ini saya sertakan dokumen
Sebarang maklumat boleh hubungi saya -[protected] (Dayah)
JNT penang gateway seberang perai selatan
Jnt penang gateway seberang perai selatan telah "hold" parcel saya dari 31 jan 2021-11 feb 2021.. Call tak angkat.. Call hq pun tak angkat juga.. Korang ada masalah dalaman, banyak barang kena pos sekalipun tambah la pekerja. Bukan kami bayar free pun... Mahal kot. Jnt mahal skali postage...
Tolong trace tracking ni smpai jumpa [protected]
Item yet to receive but the waybill tracking said it delivered
Why does that deliver to Drop Point DP Damansara 01- Petaling and said the delivery was complete? You do not even send to the actual address or called up. During this pandemic and we can't even cross interstate, that where we need courier services to deliver the gifts to loved one.. and now the item is loss.
I been running out of my patient of calling customer service for two days and even live chat, follow up on email but no respond at all! What kind of service are you guys doing at in this during pandemic? Worst service at ever!
Delivery time slower than expect and the track & trace show 3 days not moving
I usually have nice experience with j&t express.
But this time I really not understand why is that not moving at same place for more than 3 working days (track & trace: [protected])
I was expecting my parcel (accu chek perfoma) to reach me before chinese new year for my father due to his balance on this running low now.
Tried to contact their customer service and there is no outcome at all. Just replied me to wait another 5 working days for their service team to check and will me the find out best outcome / solution.
I am understand that is CMCO movement control whole country. But at least some movement on my parcel which I still can understand and my parcel only from Penang to Taiping, Perak which is only 1 hour drive usually.
Now the j&t express is making it became almost a week.
My father is afraid that parcel is missing and now causing me have to find it at pharmacy for alternative solution before chinese new year holiday now.
Please kindly assure that this wont be happen again look forward their "better solution" on this matter
Service
624381813065 parcel
Still didnt get my parcel.. I need asap is from selangor fo selangor
Desired outcome: Selangor
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
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- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
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- Any discrepancies in billing or charges that were unexpected or unauthorized.
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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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