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J&T Express
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1.0 1920 Complaints
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J&T Express Complaints 1920

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N
10:09 pm EDT

J&T Express penghantaran sangat lambat

[protected]
[protected]

di atas adalah dua no tracking saya pada penerima yang sama. dari 12/8/2021 sehingga hari ni 23/08/2021 masih tidak sampai kepada penerima. saya sudah membhat oanggilan kepada customer servise pada hari jumaat. tapi masih lagi tidak sampai kepada penerima. saya harap jnt tolang buat sesuatu. saya akan mengalami kerugian membayar ganti rugi jika customer membatalkan pembelian.. sila hubungi saya [protected]-nurul alifa

Desired outcome: nurul alifa

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Q
1:37 am EST

J&T Express service pekerja di jnt pasir penambang

kuarang ajar sangat cara layanan pekerja jnt di sana, sedangkan saya as a customer pun reti ckp elok elok tapi dia kurang ajar and marah marah dekat saya

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W
7:56 pm EDT

J&T Express I didnt received my parcels!!

I still didnt received my parcels [protected] since 8th august. My parcels are stucked at the same place for more than 8days. Your service I too slow. Ive been waited for my parcels for more than 3weeks already. I hope you will do your job nicely. This is my 3rd time complaint, but j&t still not taking action.!

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J
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

J&T Express Mga tinatamad na rider kase di sila makakakota sa cod

Bakit ganyan mga rider ng J&T nakita lang nila na paid online yung parcel di na nila idedeliver kahit nag text saken yung J&T na idedeliver na ni rider (with name sa text at number) then i didnt recieve any messages from the rider na nasan na sya or something bigla nalang ginawang buyers unreachable? Wth? Ayusin niyo mga rider niyo palaging ganyan mas gusto pa nila i deliver ang cod kaysa sa paid online!.

Desired outcome: Sana maayos yung ganyang rider

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Y
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YOLO Johnson
US
Mar 01, 2022 4:32 am EST

My parcel said sorted parcel wrongly. So what now? how can this happen? I would like to know how to resolve this.

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M
Melizza Collo
US
Nov 15, 2021 9:09 pm EST

the other picture did not get attaches

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M
Melizza Collo
US
Nov 15, 2021 9:04 pm EST

I have a similar situation. Mine was paid online, I didn't receive a text notification but I saw through Shopee that my package was out for delivery at 1:20pm. I waited then I checked through J&T tracking for the contact info of the rider, I texted him at 3:12pm, he replied that he is still in another area. I waited until it was 5:21pm and texted him again if he will arrive, then at 6:41pm, he messaged that the package will be delivered tomorrow instead. When I checked through J&T tracking, the excuse given was that 'Customer was not around' when I was obviously around waiting the whole afternoon.

Attached tracking and messages with rider (covered his name and contact info in order to not breach his privacy)

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P
9:17 am EDT

J&T Express Bad service

Already arrived at CDC Batu Caves 303 on 7/8/2021, but until 22/8/2021 still not out for delivery. Already call JNT hotline to make a complaint, but still no move. I'm not sure why they need 15 days to arrange delivery. Do your work properly!

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U
8:27 am EDT

J&T Express track and trace may parcel

Dear J&T,

I've tried to call the customer service but did not pick up.
I demand for push delivery of my parcel. Its has been stuck since 17 August 2021 at J&T Air K.KINABALU 501

Please refer below detail for your reference and fast action .

No Tracking = [protected]
Type of Parcel = Shoppee
Receiver's Name= Sakinah Binti Sable
Receiver's Address = POLIKLINIK MESRA & SURGERY SHOPLOT E5-0-1, TAMAN INDAH PERMAI, JALAN SEPANGGAR 88450 KOTA KINABALU, SABAH.

Any progress, Kindly inform me ASAP.

Thank You.

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M
6:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Courier delivery service taking too long.

Parcel was post from Penang to Ipoh on the 9th Aug. Today is 22nd Aug. It's been 13 days still no delivery. Please see the attached tracking. Apparently the practice of first in first out does not exist as parcel post much later already delivered within 3 days. Very dissapointed with the level of professionalism. Please get my parcel deliver.

Desired outcome: Get my parcel deliver without further delays.

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R
6:10 am EDT

J&T Express Late & poor services at j&t klang jaya 603

Please send my parcel as soon as possible, for your information I bought fruit. If our fruit rotten due of late delivery. I will claim back from j&t.

Bgds
Duan
[protected]

Desired outcome: Pls action as soon as possible

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S
4:54 pm EDT

J&T Express Delievry attempt

[protected]. This is my tracking number. Please deliver A.S.A.P

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N
2:44 am EDT

J&T Express Regarding my parcel stucked at SBHGATEWAY frm 14th August 2021

Dear J&T,

I've tried to call the customer service but did not pick up.
I demand for push delivery of my parcel. Its has been stuck since 14th July 2021 at SBHGATEWAY.

Please refer below detail for your reference and fast action .

No Tracking = [protected]
Type of Parcel = Shoppee
Receiver's Name= Nurul Shakina Mustadin
Receiver's Address = F 15-3 3F BLK F UNIVERSITY CONDO APARTMENT JLN SULAMAN MENGGATAL 88400

Any progress, Kindly inform me ASAP.

Thank You.

Desired outcome: PUSH DELIVERY !

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O
2:28 am EDT

J&T Express Services

Hi I have order items from Lazada and shoppee and my parcel have already been stuck for almost 2 weeks at LDC Klang jaya 603 and I know the Situation of the pandemic but I try to collect the items myself but was ask to leave I saw many parcels everywhere and it is a mess there some of the parcel are rotten some are in the rubiish bin what is this ? Even most of the workers there aren't working at all they just there lying down doing nothing this warehouse have been a problem with their services for months why do I always have problem getting my parcel when it is send to LDC KLANG JAYA 603 pls do something about it

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N
nur syaira
US
Aug 23, 2021 5:35 am EDT

Barang tak sampai2 . Buat apa peram lama2 . Tolonglah. Pickup 10/8 dah 2 minggu . Do something

I
I
Izah Mohd
US
Aug 23, 2021 2:50 am EDT

bad service jnt.nak pickup sendiri tak kasi pulak.tapi penghantaran so late.

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K
12:03 am EDT

J&T Express Barang belum diterima

Saya merupakan pembeli dari shoppe. Semakan melalui
No. Tracking [protected]
Barang yang dihantar kepada saya masih tersangkut sejak 02.08.2021. Sehingga tarikh hari ini, 22.08.2021, tiada pergerakan atas barang tersebut.

Pohon pihak J&T mengamalkan prinsip mesra pelanggan dalam menangani isu tersebut.

Masalah tersebut amat mendukacitakan saya sebagai pelanggan.

Tq

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N
2:11 am EDT

J&T Express Barang dari shoppee saya belum terima dan stuck ri j&t ampang 602

Tolonh hantar secepatnya dah almost 2weeks

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Y
10:34 pm EDT

J&T Express Problem With Parcel Delivery

I was very disappointed with my status parcel.it should be delivered by yesterday evening.but at the end... status was change.and the reason given has illogical! Coz this is my second order from same buyer.how can they put the wrong address? Then i didn't receive any phone call from J&T runner.they should call me right if cannot find/or got any problem to find my house...but they never do! Give a reason my address and phone number are not complete!
[protected] my order ID

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S
10:33 pm EDT

J&T Express My parcel was left unattended at my frontdoor!

Hi. I was expecting my parcel on 21/8/2021. I consistently checked the tracking number on that day as I was at my workplace the whole day. I was at least expecting a phone call from J&T if they reach my house so that I could tell them to put the parcel at a safe place. But I received none. TO MY SURPRISE, IT WAS ALREADY DELIVERED ON THE TRACKING STATUS. AND AS I REACHED HOME THE NEXT DAY, I NOTICED MY PARCEL WAS LEFT UNATTENDED AT MY FRONTDOOR. IT WAS IRRESPONSIBLE! And i am very sure that you will not compensate me if I lose my parcel or if there's damage on my parcel. I'm very unsatisfied and disappointed with this kind of lousy service.

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E
12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Ang parcel ko po ay hindi na deliver kasi dw po na rat bite.hindi p po nkikipag ugnayan ang cabanatuan sa akin pra maipaalam kng anong dapat gwin

Sana po ay mabasa nyo ang message ko at mbigyan ng action salamat.

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M
11:02 am EDT

J&T Express Non receipt of item [protected]

This is my second experience with this j&t dp klang jaya 603. So sad to say this dp is really2 terrible compared to others dp. They will keep updating the same status eventhough they have not trying to deliver your item. Just sit n relax while updating the rubbish status "delivery attempted was unsuccessful after office hour". Kapla jingga dorang!

I went there to collect the parcel but they did not allow me to do that. Now, it has already passed the estimated time.

If they are not able to deliver parcel faster, better they shut down the business!

Ridiculous and poor service by j&t ldc 603 klang jaya!

Desired outcome: SEND MY ITEM ASAP!!!!

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N
10:32 am EDT

J&T Express Status 'delivered' tapi parcel salah sampai tujuan

Status parcel saya delivered tapi proof of delivery tu bkn gambar rumah saya dan saya memang tak terima apa apa parcel. Saya pun tak tau tu rumah siapa dan kat mana. Haihh dah la tak call langsung tau tau dah delivered.org yg salah terima parcel tu pun takde call atau whatsapp padahal ade je no kat situ😌 dah 3 hari tunggu nii😭 no tracking: [protected] tolong la pihak j&t kembalikan parcel saya secepat mungkin!

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L
10:29 am EDT

J&T Express Late Delivery

Dear Sir,

Please refer to the picture & it explains.

Why your Branch 602 is so bad in delivery? Since 5th Aug arrived Sdk 602, still not delivered after 2 weeks? Shoppe delivery date also expired. No call to acknowledge about the delayed at all?

We had called the branch but nobody answered at all.

For your information, its not the 1st time.

Seek for your urgent attention on this matter.

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B
10:03 am EDT

J&T Express Late delivery (on hold)

My customer's parcel have been on hold at j&t branch which is LDC Subang jaya 612 since 15/8/2021 until now.
Here's the waybill no of the parcel : [protected]
The system said out of droppoint's business hour.
I really hope this case can be settle as soon as possible.

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S
sivakumar rasalingam
US
Dec 18, 2022 11:42 pm EST

Hi sir

Can I collect from branch. If can pls share location. Siva [protected]

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024

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