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Dear J&T,
I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I had with J&T Express in relation to the delivery of my parcel, with tracking number [protected]. I believe it is essential to bring this matter to your attention as a loyal customer, in the hope that it can be resolved promptly and to improve the overall quality of your services.
On September 21, 2023, I was expecting the delivery of my parcel from TikTok Shop. I had received notification that the delivery would take place on this day. However, at approximately 7:00 PM, I received a text message from your delivery personnel requesting me to prepare payment, which seemed unusual as there had been no prior delivery attempt. Subsequently, when I inquired about the delivery status, the delivery personnel informed me that the parcel would be delivered the next day.
To my dismay, the TikTok app indicated that there had been a "failed delivery attempt" on September 21st, despite no actual attempt being made. This inconsistency in the tracking information is concerning and has caused confusion on my end.
On September 22nd, I attempted to contact your assigned courier via the provided contact information but received no response. This lack of responsiveness further compounded my frustration.
Finally, on the same day, at 9:00 PM, I received a message that a delivery would be attempted. This late-hour delivery attempt was highly inconvenient and inconsiderate. Once again, there was no actual delivery attempt, and the status was updated to "failed delivery."
I find this level of service unacceptable and unprofessional. As a customer, I expect clear communication, adherence to delivery schedules, and accurate tracking information. The experiences I have detailed have caused unnecessary stress and inconvenience.
I kindly request that you investigate this matter thoroughly and take appropriate actions to rectify the situation. Specifically, I am seeking clarification on the actual delivery status of my parcel, as well as a resolution to ensure that such issues do not recur in the future. This could include a redelivery of my parcel at a convenient time, improved communication practices, and a review of your tracking system's accuracy.
I appreciate your prompt attention to this matter and request that you respond to this complaint. I value your company's reputation and hope that we can work together to resolve this issue satisfactorily.
Thank you for your immediate attention to this matter. I look forward to a timely resolution.
Sincerely,
Condao, Johaine A.
[protected]
