J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Delivery since 11th May 2022
[protected]
Receiver @Madam Patricia Yam
Parcel sent on 11th May 2022
Until today, no movement, it is always in of this stupid Old Town cdc and then Shah Alam, then routing code wrong. This is not the 1st time I had problem with this idiotic centre.
1 question to the board, are you people just sitting there and enjoying comfort while we sender are tracking the parcel. If you cannot deliver, you might as well return the parcel and pay for the damages.
Package on hold
J&T is getting very ridiculous. I have a package sent out by seller on 18 May 2022. The package was on hold from 19 May until today (30 May 2022). I have been trying to contact J&T customer service via phone, email, FB post, FB messenger and to no avail, no-one is of help. I managed to get in touch with the customer service via their hotline, all they could do is apologise and said that the package should be delivered in 3 days time, this was on 26 May 2022!
I can accept if the package is delayed by 2-3 days but 10 days on hold is unacceptable! We paid for the delivery charges. Why is this happening over and over again? I have tried every possible means to get in touch with them but somehow this is not even possible.
I really need help to get them to just deliver the package ASAP.
Desired outcome: To have the package deliver by today.
Parcel delay
Parcel delay since 18 may, know already nak masuk bulan 6 tau :’) my parcel kecik kenonet je tau, why take so long to arrive? Kenapa? Jnt guna sampan ke nak hantar? Naik kuda ke nak hantar? Parcel stuck dekat shah alam? Shah alam ke shah lama ni lama sangat nak sampai ii? I know takde pekerja tapi wthefuck aku tunggu punya lama la sial😹aku letih la, beli brg memahal tapi sialla jnt shah alam ni 💕 tolong la nak parcel aku je 🙏🏻 tak tahula nak ngadu kemarahan ni kat sape, emosi
Desired outcome: Mintak maaf la banyak carut , PLEASE NOTICE THIS , I WANT MY PARCEL ASAP
Terrible and slow delivery service
Been waiting to receive my parcel since bulan ramadhan this year. From 10/4/2022 till now 29/5/22 still pending.
J&T SHAH ALAM PLEASE TAKE ACTION
Desired outcome: Don't asking for much. Please deliver my parcel to my sister thats all i ask. We have paid for it. You should be responsible to ensure these parcels safely deliver to the rightfull owner.
Undelivered parcel
I'm expressing my great disappointment with what happened today. I received a text from j&t about my parcel arriving. I texted the rider that I am not in the office but I am in my dorm just behind the office. He agreed to deliver my parcel and I waited the whole day for him to arrive but I got no response from him after that. I was supposed to go home to my sick father but I ended up waiting for him because theres no one to claim the parcel if it arrives. I wasted my time just to be angered today. I would've asked him to deliver it some other time if he said so but I waited for him, even concerned because it was raining. I called the customer service only to find out that my parcel was tagged as "receiver not in the area" when in fact we had an agreement. He even dont answer to my msgs nor calls. Such a [censored]ty move from him. I am hoping that this rider will be reprimanded accordingly.
Desired outcome: I hope that this rider will be reprimanded, if you have any questions ill be very much willing to send proofs of my claim..
Holding package for too long and unrealiable staff
Parcel has arrived at the sorting facility since 22 may 2022, and no movement till todauly (27th may 2022) and i need the item for my business on 28th may.
Call the oldtown office at this number [protected].
someone picked up, and told me the parcal has been sent to pj old town sorting center. She suggested i can come and pick up if i need it urgently.
So aroungd 12 pm i came, she said she can only release the item after 1.30pm because they are processing the packages that has just arrive.
Like hello? Can she just pick up my parcel and give it to me since it has arrived on 22nd?
She said they will send to my address but until now 8pm, the parcel is no where to be found.
This is such a hassle and no common sense at all. Very stupid.
What can we do so these people can be sued for the poor services they are providing?
parcel delivered but did not received
I bought shower wash on tiktok from Grace&Glow,been waiting for my parcel since april then when i checked my tiktok order it says delivered on 8th april?but i did not received anything.
Phone number J&T izit active
Phone number J&T 3 years ago also call until today never listen customer service voice talk to customer all is robot talking.very heat service like not responsible
Desired outcome: I want talk to customer service,but robort talk heavy jam and bra bra bra after line cutoff this phone line is give J&T ppl setting don't want pickup phone to give customer asking.
My parcel cannot sent to taiwan, wasted my time at this shipping company.
What a situation, we called your company's customer service line several times and didn't answer
23 May11:44 AM On Hold - Wrongly Scan due to human error key in/barcode problem Transit Center MYS GATEWAY - KLANG
25 May07:19 AM Outbound Transit Center PRK GATEWAY - KAMPAR
invoice:PRK-22-[protected] waybill no:[protected]
please response
Desired outcome: Please refund my money
[protected] j&t sungai lokan 304
[protected]
Parcel masih belum di terima sehingga 25.5.2022
Masih hold on sejak 18.5.2022
Kenapa ya🤔🤔🤔🤔🤔
Desired outcome: Still don't receiced
Parcel hold or lost…
Tracking ID : [protected]
I have make courier parcel thru J&T Ara Damansara. but parcel reached to Shah Alam and hold when i called they said lost have to make complaint.. but they never guide me procedure of claim my parcel. Ara Damansara J&T said they don’t know the procedure have to call J&T.. but when i call no answered.. How should i claim and whom should i ask? Fed-up seriously this kind of service..
Desired outcome: Please Advise as soon as possible..
no response also
Tracking Number [protected]
It’s one month already holding my parcel at shah alam. call shah alam J&T no oickup the phone. Call helpline also no respond.. Really fedup with this kind of service.. Please can claim my parcel back or not?
Delay Delivery
I have ordered my things from Shopee and until now its not delivered, the staffs in self collection area also not really helpful. I been there for many time by wasting my car petrol just to get my parcel myself, they keep on delaying just collecting my details and mention will call you back if found. This is not funny at all as I paid hundreds for the product. Really not happy with the service. Need to take action as soon as possible. Order no. [protected] and [protected].
Poor customer service
I made an order via Shopee on 12/5/2022, the seller has already arranged for J&T to pick it up, and everything was going smoothly until last week on 18/5/2022. The rider has counterfeited my signature and posted one photo of his motorcycle to claim/proof that I have already received the parcel (WHICH I AM NOT). FYI, my parcel tracking no.: [protected]. I have NOT received my parcel nor any calls from the rider on 18/5/2022. I have made various reports to Shopee as well as J&T on 18/5/2022. J&T customer service asked me to wait for a re-schedule delivery and call back if I had not received the parcel in 2 days.
So I had been waiting for more than two days; I made another call to J&T on 23/5/2022 and explained the current situation. However, the customer service wasn't helping and directed me to either the seller or making claims from their J&T website. I am very frustrated that they could have checked through their system of the drop-off points that handle the parcel or even made calls to the branches to look for the rider to settle this issue, but they do nothing.
I have no choice but to inform the seller. What J&T (Penang Drop-off) replied was "humiliating" and unprofessional where you realize the report I had made to the J&T customer service was not even solved/assisted. Both parties were not communicating to solve my issue either. Furthermore, J&T (Penang Drop-off) even said they were unsure whether they could file a report as the status shown delivered on 18/5/2022.
I called J&T the 3rd time on 24/5/2022 (today), and they gave me an excuse that the system would not keep track of a "PART-TIME" rider's contact. How could this be? This is ridiculous, and it's not an excuse for them to push away the responsibilities they should have! They should monitor all the riders well, including PART TIMERS / FREELANCER! In addition, it is very disrespectful and rude to hang up their customer's call halfway!
I understand that investigations require days to do so, and you might have thousands of cases to handle, but don't you think it is ridiculous that you need so many days where you can solve this problem in just 1-2 days? We are not in the iced age; we are in the modern era. We have mobile phones and data anytime and everywhere. Everything is linked, and these can be retrieved from the system/server with just one click!
In conclusion, can I assume that J&T customer service was not even there to solve my problems? Is it just plainly decorations to all consumers? Which did they put this to fulfill specific requirements for running the business without actually solving consumers' complaints and inquiries? This is the "service" you provided to your consumers where we paid for that?
Package did not deliver on time. On hold for far too long
Seller sent the package on 18 May 2022, the package is on hold from 19 May up til today, 24 May 2022. No movement. Tried contacting customer services but to no avail. Tried their chat, no one seems to entertain. Tried their FB messenger, no one entertained, call their customer service, no one seems to pick up. Even tried posting comments in their FB page but of no help as well.
This is not the first time this courier service is delaying in delivering the packages. It's frustrating.
Desired outcome: I would like the package to be delivered by today as I am running low on stock for the item purchase.
My sender delivered my package on 18 May, the package somehow was on hold since 19 May. I’ve tried every possible way to contact J&T Malaysia and no one is of help! Once I managed to get thru the customer service via their hotline and of course, no help. This is tremendously annoying… Can someone please assist as I need the items that I ordered urgently.
Delivery service
Parcel no: [protected]
My parcel damaged/broken & 1 missing item (soap & shampoo product).
Desired outcome: Please handle with care all the parcels as we are PAYING YOUR SERVICES
Delayed deliveries frequently
This is not the first time, or I can say, not the second or third time but many times my items were not delivered on time or on the due date. They sometimes delivered beyond the due date, or never been delivered. It was very disappointing as I need to refund (it's luck if I can, but it's bad luck if I couldn't) and the one and only problem is the J&T department at CDC Samarahan 305. Please take immediate action... Costumers' parcels are not trivial thing to be ignored. We spent money for it. Some people spent thousands for buying the item. All couriers must be responsible.
Parcel not receive
Tracking no [protected] - KCG-SWK305. In the website state that the parcel already delivered but i haven't receive it yet. I attach the pic of proof delivery, no details for me to track it. Please update me asap since my son need to use all items urgently.
What happen to j&t klang jaya 603? keep on hold my things for almost a week.
i need to use it urgently.
Staff jnt
I’m not satisfied with j&t staff in tumpat. I have given my phone for them to see the name and address of the recipient so that there is no mistake like before. But what happened? J&t staff only take the same name and address as before and the spelling of the name is wrong and just take old address. What is the point of me paying j&t for rm31.80 if the recipient has to walk a long way because of j&t's taking the old address. While I have given a new address! Hope j&t please I hope this kind of thing doesn't happen again. So pity of the recipient because the item is a big item. The recipient’s place not like j&t call asking where are you and anything else. He is in the dormitory so the goods will be placed at guard then the recipient will pick up at guard. If the address is wrong so what happen? Here I enclose the proof of the address written on my phone and I already give my phone to jnt staff and also proof the address jnt written on the goods. Thankyou
Parcel lost???
[protected]
kenapa yaa tempat lain boleh buat penghantaran dengan cekap tapi masih ada tempat yang buat kerja macam nie? ketelusan kerja takda ke? postage bukan free yaa.. harap masalah ni dapat diselesaikan dengan segera dan harap pihak tertentu boleh begi respond dengan SEGERA !
PARCEL LOST AFTER INBOUND (CDC KUALA KANGSAR 305)
03:09 PM
On Hold
Drop Point CDC KUALAKANGSAR 305
(Parcel lost)
2022-05-11, Wednesday
11:23 PM
Inbound
Drop Point CDC KUALAKANGSAR 305
2022-05-10, Tuesday
06:49 AM
Outbound
Transit Center PRK GATEWAY 900
06:10 AM
Inbound
Transit Center PRK GATEWAY 900
2022-05-09, Monday
10:19 PM
Load Truck
Transit Center YONG PENG GW
10:19 PM
Outbound
Transit Center YONG PENG GW
07:02 PM
Inbound
Transit Center YONG PENG GW
05:21 PM
Outbound
Drop Point PCP BUKIT GAMBIR 427
03:44 PM
Picked Up
Drop Point PCP BUKIT GAMBIR 427
Didn't receive the order
hi, tracking # [protected]. The delivery guy already completed the order but i didn't receive the parcel and not delivered to our office.
I tried to use your live chat - IT IS NOT WORKING!
I called your customer service [protected] and the person who answered my call is speaking Bahasa when i clearly input English! He's unable to communicate properly and only wasted my time!
Parcel been on hold a month. [protected]
Kindly explain why is the parcel being on hold for so long?
[protected]
Exception
· 26 days
J&T EXPRESS MALAYSIA
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19/05/2022 22:28 On Hold
Exception
Get email update
Malaysia to Malaysia · Transit in 26 day
On Hold
May 19 2022 10:28 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 19 2022 10:24 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 18 2022 04:22 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 18 2022 04:20 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 17 2022 10:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 17 2022 10:32 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 16 2022 09:31 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 16 2022 09:21 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 15 2022 07:48 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 15 2022 07:22 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 11 2022 10:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 11 2022 10:32 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 10 2022 10:39 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 10 2022 10:27 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 09 2022 09:59 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 09 2022 09:50 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 08 2022 06:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 08 2022 06:34 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 07 2022 06:43 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 07 2022 06:25 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 06 2022 05:31 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 06 2022 05:14 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 05 2022 05:42 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 04 2022 10:15 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 04 2022 10:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 03 2022 01:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 03 2022 01:07 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 02 2022 04:18 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 02 2022 04:17 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 08:42 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 06:50 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 04:55 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 04:11 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 30 2022 03:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 30 2022 03:08 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 29 2022 05:36 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 29 2022 05:35 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 09:05 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 08:40 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 05:57 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 05:55 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 27 2022 05:04 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 27 2022 04:49 pm
· BUKIT BINTANG, MYS, Malaysia
Departure
Apr 26 2022 01:47 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 26 2022 01:24 pm
· BUKIT BINTANG, MYS, Malaysia
Arrived
Apr 26 2022 10:36 am
· BUKIT BINTANG, MYS, Malaysia
Departure
Apr 26 2022 07:07 am
· SETIAWANGSA, MYS, Malaysia
Arrived
Apr 26 2022 05:52 am
· SETIAWANGSA, MYS, Malaysia
Departure
Apr 26 2022 04:47 am
· PETALING, MYS, Malaysia
Departure
Apr 26 2022 04:31 am
· PETALING, MYS, Malaysia
Arrived
Apr 26 2022 04:00 am
· PETALING, MYS, Malaysia
Departure
Apr 25 2022 06:45 pm
· PETALING, MYS, Malaysia
Picked Up
Apr 25 2022 06:37 pm
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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