J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Rider
Your rider named Jose Mig Carasaquit called me past 9 in the morning, March 15, 2020. I asked him to please just directly deliver my parcel at Bombo Radyo Cebu because I am already at work and take note, Bombo Radyo Cebu is not far from my place where he was. He told me that he was already here yet I haven't heard from our security guard nor he called me to inform me that he was in the office. He insisted that it would be inconvenient for him to go back to Bombo Radyo again. Such a liar rider and too lazy.
Desired outcome: Deliver my parcel to Bombo Radyo Cebu and let that rider be reminded of his duties. He must be tired to work.
Frame pecah
Item Diterima dalam keadaan pecah Dan bingkai frame patah.
Desired outcome: Mengharapkan item Yang Diterima dalam keadaan baik
Slow delivery
My parcel reached J&t storage hub Seri Kembangan since 9 March and it should be received on 10 March. However, it still stuck at there until today 13 March. It was already 5 days and the status is still showing 'on hold'. Can I know what's happening? I really need that parcel ASAP pls...
Desired outcome: Deliver my parcel.
Barang sangkut lama kat j&t wpkul 998
Disini saya ingin memberitahu bahawa barang saya dah terperap lama kat J&T WPKUL 998, barang saya tu kecil je, bussiness card risau tercampak2 ke mana je tak perasan sebab ada 19 helai je dalam tu. Tracking number adalah [protected], dah dekat dah dengan rumah kat wangsa maju. Pleasee saya perlukan dengan kadar segera. 🙏😭
Parcel not received and stuck at shah alam gateaway for 5 days
jnt please send my parcel quickly!
Barang hancur
No tracking 600221535628
Barang jadi hancur padahal lekat sticker
[protected] not arrive
[protected]
Shipment post out since 24/2/2021 but not yet arrive. I'm not receive any call from J&T team. Please check where is my parcel.
My address is correct
My phone number also correct
This is my full address:
Skynet Worldwide (m) sdn bhd
No 5 Jalan 5/1A
Kawasan Industry Selesa Jaya
43300 Seri Kembangan
My phone number : 011-[protected]
Please contact me regarding my parcel.
Service
I dont receive my parcel yet!
Tracking [protected]
Make lost of parcel
Irresponsible shipping company, service bad and suck... Due to mco and cny period, we was waiting so long time to get the parcel, end up ur company make lost my parcel.. Somemore cannot claim back because over 30 days of posting date...
Barang lain dah sampai, ni kenapa patah balik pulak?
Buat kerja bagus2 la abg2 kakak2 jnt sekalian. Saya beli dari negeri yg sama supaya parcel cepat sampai ke tangan. Ni parcel yg dari semenanjung pula yg smpai dulu ke sabah. Aduh tak faham lah saya. Tolong hantar parcel saya secepatnya, terima kasih.
[protected]
Haven't received parcel but your system update delivery!!! Go and find out my parcel!!!
1.Tracking-600219207589
2.03 march 2021 (date pick up parcel)
3.[protected] (Atiekah jaffar) - client details!
**i want j&t go and find out my parcel!
**every time got problem, please find a way to solve the problem!
**call j&t also never pick up!
Desired outcome: go & find out my parcel,dont simply2 update delivery if u not delivery yet !!!
Delivery lambat
Tracking no [protected]
Dari semalam sampai sekarang barang tak deliver lagi dari bukit beruntung 612
The package is damaged
Greeting from NW Tea Concept. We're VIP of J&T Express, we always use J&T Express only as our courier. But this time we receive a complaint about the package is damaged from our customer. (Tracking Number [protected]). Delivery Date 03 March 2021. It's the first time and we hope it's the last time too. We also hope J&T Express can solve this serious issue as soon as possible.
Desired outcome: Solve the problem about package damage
Transportation status
The driver did not contact me even though I had given my phone number and directly drop my parcel to my house. This may cause my expensive parcel broken. My parcel had mentioned fragile objects (cannot throw), but then the driver still directly drop my parcel... This is not the first time... I have already complained online, but it still hasn't gone away, still no response
Desired outcome: Hope the driver to contact the customer, please do not drop the package directly
Service
Balik² check tracking no, on hold, out of droppoint lah, penerima reject parcel lah...&skrg parcel under investigation lah... Kenapa, ingt itu brang terlarang kah? Hebat betul ini j&t
Hai, nak tanya apa maksud sorted parcel wrongly ya? Kenapa?
Product V-Cafe
Dear Sir/madam,
Good day.
I received a delivery on 03/3/2021 which i found a severe damage. Kindly find attached. For your info i have received delivery with various damages but this time it damages my product. i have difficult time to explain to my clients.
Details as below:
Date of incident : 3/3/2021
Client No: [protected]
Parcel Information: #220172 (K-1)
Refund / Paid for the product
I hope J&T Express will take full responsible on this matter seriously and hope this can be avoided in future for us to continue with your services.
I can be contacted via email: [protected]@yahoo.com
Thank You
Friendly regards,
Linda
pengantar barang jnt
pengantar barang jnt baling barang saya masuk dlm pagar rumah.tak ada call pun nak hantar barang.terus baling ja barang.duit pos yg kami bayar tu...pengantar main baling ja barang.knapa pos laju dan lain lain boleh call dulu..kenapa jnt xda call dan terus baling ja barang.barang orang beli bukan semua nya boleh di buat baling baling.tolong laa ada rasa tanggungjawab dalam menghantar barang orang tu bg sampai dengan selamat.penjual x salah..yang salah pengantar yang suka suka hati baling barang orang dan xda call pun dah tahu xada orang kat rumah.sy slalu jiran yg akan tolong ambilkan barag kalau sy xada kat rumah.sebab pengantar call...sy call jiran suruh ambikkan.kejadian ni berlaku kemarin.. 03/03/2021
Salah Warehouse
Dah terang-terang alamat tulis puncak alam, bandar puncak alam, klang. kenapa boleh sampai ke cheras barangnya. jangan macam ni, sila lah baca alamat betul-betul sebelum agihkan ke warehouse masing2. Ia takkan menyusahkan dari pihak awak dan pihak saya.
service penghantaran tidak memuaskan
call utk penghantaran, tapi complain guard tak terima parcel & marah² ? seriously ? mcm mana pos laju, ninja van, always hantar brg & tinggalkan di guard house . tiada masalah pun . sebelum tu, sy xambil sendiri sbb, sy kerja, malam baru balik . then, back to the story, dia mintak no ic pastu scan . i tot dia bagi dgn guard, but cakap guard xnak ambil plus nk hntr sekarang . seriously, sy tgh kerja kot . kalau guard xnk ambil, why nak no ic & scan brg if belum ada penerima ? lepastu marah², dia yg salah, scan apa semua & bila xditerima sy pulak kena . aku nie kerja kot, mcm kau kerja . BE RESPONSIBLE sikit ! xnak kerja, bagi org lain yang memerlukan . [protected] (kuching, sarawak) - ni nombor dia . idk nama dia . hope j&t take action with this guy !
Baranghilang
Saya sudah 3 kali mnghubungi no penghantar barang dan telah bjanji akan mnghubungi saya smula skiranya telah mnjumpai barang saya, tetapi tempoh yang saya beri sudahpun 1 mnggu saya harap pihak j&t btanggungjawab atas kehilangan barang saya . Di sini saya lampirkan no pmilik yang menghantar barang pada hari tsebut. Harap pihak tuan menghubungi saya [protected] untuk mnganti rugi kerana nilai RM87 bukan nilai yang kecil bagi seorang pelajar.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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