J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Barang pecah
Barang pecah masa barang sampai, sebelum post barang. Macam mana mahu claim
Mengambil gambar pelanggan bukti penerimaan parcel
Saya amat tidak berpuas hati dengan Rider J&T mengambil gambar pelanggan sesuka hati sebagai bukti penerimaan parcel. Perkara tersebut adalah tidak wajar kerana melanggar privacy pelanggan. Jika perlu ambil gambar sila ambil gambar rider tersebut untuk ditepek dalam bukti penerimaan. Cukup hanya sekadar ambil gambar parcel sebagai bukti penerimaan. Jika kes ini berlaku lagi saya akan membuat aduan di persatuan penguna. Harap perkara ini diambil serius.
Desired outcome: Pihak J&t Masjid Tanah Sila Ambil Maklum
J&T Express LDC Klangjaya
Order has been hold couple of times, it would stuck at either Hold with Uncontrollable situation or Out of business hours but never gets delivered and the status will be changed to Hold again.
Use Chat system for more than 5 times, still nobody entertains, called customer service and LDC nobody picking up for many days now
I have food items inside the parcel which will last for 1 month and order already been Hold since 21st July
[protected]
Desired outcome: If unable to send to recipient address, at least return back the parcel to me
Logistics
[protected]
The above tracking number had since been routed to the wrong destination to Kota Bahru, Kelantan when its final destination supposed to be in Johor Bahru, Johor. I have not yet receive my parcel until today and worried if it gets to the wrong hands.
The reason I made this complaint is because that JNT express frequently made various mistakes upon sending parcels to the correct customer.
Desired outcome: Get me my parcel back A.S.A.P
Didn't receive parcel today
saya tak terima barang ni dari j&t. system shopee kata parvel dah terima. TRACKING NUMBUR J&T [protected]
Parcel still at ldc batu caves 603 in 11 days without any update
J&T Failed to deliver my parcel from 25July 2021 and till today 4 August 2021 still failed to deliver my parcel and no update at all from J&T.. after lodge complain via Call Customer Service, but yet resolved.. bad service
Desired outcome: Suggest to allowed for self pickup and update the status of parcel..
service
[protected]
hi i would like to ask about this parcel. no update since 29 august. i already check but still not updated. please do check for me. if the item is missing how?
Not out for delivery my parcel since 29 july 21 from klang jaya ldc branch
My parcel number [protected] at ldc 603 klang jaya branch still not out for delivery since 29 july21. I call your branch & customer service no body answer. Chat only have auto reply. Why parcel reach nearby branch but still not out for delivery. Customer service give 012 num to watsup but still didn't get any reply. Worst service given by j & t
Packaging terkoyak dan item hilang
J&T tolong handle item dengan berhati2. item yang saya terima hilang sebahagian. diluar pakaging terkoyak & di selotep semula. sangat mengecewakan
Face mask
It's already 2month my return parcel not yet received or no any info until now can u guys please arrange to send my return to my address pleaselah
unsuccesful delivery parcel/lost by courier.
Shopee update delivery status of my parcel as delivered on 22/7 as the recipient is me. But not a single parcel I have received that day. Go to j&t express Labuan. They claimed that the parcel had been delivered. BUt I clear them that I got receive no parcel yet. The next day, tried to contact j&t staff. They just ignore me..
Desired outcome: I hope J&t Labuan staff will handling client parcel with care. don't simply lost any client parcel. we buy it using own money and pay for the courier service. tq
Parcel delivery
My parcel been in transit for four days at JNT ULU TIRAM 326 and my delivery delayed past the estimate delivery date. I have total 5 parcel and one of it said the delivery attempt unsuccessful because penerima tiada but i was not informed about the delivery. They not call me first how do i know. Tolong latih your workers dengan sebaiknya untuk kebaikan company.
Late receive parcel
Tracking number : [protected]
Post out from rantau panjang 01 from 5th july until 1 august still stuck at ldc batu caves 603..
Almost one month? How long want to keep? I need my parcel urgently
Your hotline, live chat, all are useless! Hard to contact
Bad service ever from jnt!
Desired outcome: i want my parcel urgently
jnt shah alam
Why did you put my parcel in transit at Shah Alam Gateaway for a day. I never experienced this kind of situation at other JNT Branches only in JNT Shah Alam my parcel got stuck more than a day. I need my chocolate as soon as possible!
Barang saya berapa kamu mau tapuk? Tak reti nak hantar kah kalau pemalas sangat letak jak lah self collect..
Jangan jadi pemalas mau hantar barang...
Desired outcome: Bila barang aku kau tapuk sejak awal bulan lagi
I am complaining about delivery
hi! My parcel is being hold in j&t subang Perdana branch for few days now. Errr why tho? The branch wont pickup my call. Please deliver asap! I have tried contacted thru website (HQ) but seems its still stuck there. The branch is near to my house, whats the issue here?
Courier service
Lousy service, after 6 days item still haven't reach me although sent from same State. J&T Distribution Center just 5 mins away from my house but delivery takes forever. Status "Out on Delivery" on previous day but up to date, item never arrive.
Desired outcome: None
Parcel in transit for 4 dayss!!!!!
J&T Klang Jaya - Despatch collect the items at J&T Klang Jaya but keep the item with them for 4 days...What happen if the items is food? Too bad.
Dont make this happen..Service is too bad... I will banned J&T
[protected]:07
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:19
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:01
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:34
Parcel has arrived at station J&T LDC KLANGJAYA 603
[protected]:03
Parcel has departed from station J&T SHAHALAM GATEWAY
[protected]:52
Parcel has arrived at station J&T SHAHALAM GATEWAY
[protected]:18
Parcel has arrived at station J&T PRK_GATEWAY
[protected]:39
Parcel has departed from station J&T PRK_GATEWAY
[protected]:09
Parcel has departed from station J&T DP BAGANSERAI 01
[protected]:43
Parcel has been picked up by courier
[protected]:57
Sender is preparing to ship your parcel
Same situation
Delivery rider attitude / order handling
My order was returned to seller without proper communication re delivery schedules from the assigned rider. He reported that i could not be contacted but i did not receive any call or message from him. This is such an inconvenience since seller is from bacolod, negros occidental and i am in metro manila. I am requesting that you reprimand this driver or impose proper sanctions rider name: jomar sape +[protected]. Thank you.
Desired outcome: EMPHASIZE CORRECT ATTITUDE & ORDER HANDLING TO YOUR DELIVERY RIDERS
I am complaining about j&t service
My parcel no. [protected]
Date : 3rd August 2021
My parcel have arrived in a week but have not been delivered to me.
I want to know what problem with this J&T.
Desired outcome: Fast service
J&T Express Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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