J&T Express
Reviews and Complaints

J&t has no effort in handling customer service at all! My last time to use such [censored]ty company. Any advice if we could take the complaint to the next scalmy parcel tracking number: [protected]

Issue: the parcel was picked up since 6th may 2020, while up to today your customer service are still unable to tell me which branch exactly my parcel is!

Complaints: while most of your customer services tried to be as friendly as possible, the overall procedures are not humanise!
(i) I have approached ms mas and ms kani while they tried to assist me to get m parcel soonest. Anyhow a the promised date and time by ms kani (before 5pm, 8th may) did not meet.
(ii) have you tried you fb live chat? Do j&t know what fb live chat means? My inquiries were not entertained is 1 thing, the automated reply after I selected the live chat (which was replied hours later) are the thing that pissed me off!
(iii) it takes me fastest 35 minutes to be able to reach your customer services, not to mentioned that your brand do not pickup calls! I have called 3 branches so far (puchong bdr puteri, puchong jaya, puchong bandar kinrara) and none of them, none pickup my calls.
(iv) irresponsible team leader like mr anwar (your customer service does not want to reveal full name, what a joke) that did not and have not assisting customer and your customer service to settle their issue. Please define what is customer service, and why would someone that do not care about customer service are appointed as a team lead?
(v) remarks and instruction from your cs was filed since 7th may and up to date none of my request has been fulfilled, worse still, there is no update at all from what I have been requested, even if I did ask your cs to feedback to me.
(vi) confusion! From first attempt of self collection (8th may) at bandar puteri branch, I was told that the parcel is in puchong jaya/puchong utama by the puchong jaya supervisor that's currently training at bandar puteri branch after a 2-hour queue. It was customer service that told me so that the parcel is in bandar puteri by the way. Anyhow I was told that the parcel are delivered to bandar kinrara from bandar puteri by 10th may. Bandar puteri branch? What happened to "the parcel is in puchong jaya/puchong utama branch by that stupid fellar from bandar puteri branch (he claims he is the supervisor for puchong jaya branch, name yaakob etc...)
(v) when I visit your bandr kinrara branch earlier today (11th may) I was told that the parcel is still on its way from bandar puteri to bandar kinrara. Hello, it was your customer service that told me it's in bandar kinrara already when I called them by 10th may! And how far is it from bandar puteri puchong to bandar kinrara puchong? You could travel through and forth penang already wtih that time frame!
(vi) your customer service personnel (kani, mas, hakimi, zura) all of them claims that they have leave a note to your branch to call and update but the branches I visited says they did not receive a single note.
(vii) have you een check ow many complaints in your facebook? If you do not wish to respond to your customer from your social media page, please don't create a social media page. You and your management do not understand the basic use of a social media page.

This case has been delaying from 7th may - today (11th may) with no solution. I have only been asking 2 simple question:
1) where is the stupid parcel!
2) when can I collect it since your stupid company can't even fulfill that simple task that we paid for. I don need you to deliver if you cant do so, I can do self pickup and even so you can"t even trace were the [censored] is my parcel? E? Damn pissed with their service!

j&t lake feld memg out..sendangkn pos2 lain blh htr smpi kt sekolah pengkalan...tpi j&t lake feld srh p ambik kt tmpt dia pula...kalau nk ambik situ kurangkn la kos penghantarn...ni tkdak duit mau...dh le brg mcm tu ja kene baling.memg sial...sakit hati..dh p kt sana kene tgu pula...bkn tgu sat..ni berjam kene tgu dh le kerja...mcm ni stnd j&t mampusss...sekurang htr la kt dpn sekolah pengkalan...

Pekerja jnt tak bertanggungjawab, tak amanah, kalau tulis description barang mahal berharga terus curi. Hilang under jnt. Lepas tu nak claim banyak cekadak pulak jnt ni. Kalau cuai tertulis kat description tu barang mahal tak semestinya kena curi dan hilang! Kalau memang tak amanah macam tu, tak payah buka syarikat kurier servis! Shame on your service!

[protected]
Penerima :Nazri bin Ahmad
No tel : 011-[protected]
[protected]

Pengirim :Noor Hasniza -[protected]

Mohon J&t Kubang kurus untuk menghantar parcel yang telah saya kirim secepat mungkin. Parcel telah dipos pada 27/4/2020 sehingga kini tiada status penghantaran parcel kepada penerima.Status tidak diupdate dari 28/4/2020 overnight parcel di Kubang Kurus

Rider dari hub PJS035 sangat kurang adab. Call tanpa beritahu reason tiba2 mahu nom ic cust. Bila cust tanya, dia boleh ugut yang dia mahu letak "cust tak nak sign". Walhal dia letak barang dipintu. Sekiranya saya tak dengar ketukkan dari pihak rider j&t mungkin itu slh saya. Tp rider/staff tak sepatutnye bersikap kurang ajar. Dan sekiranya saya dapat pggilan dan pggilan itu dari scammer, pihak j&t mahu bertanggungjwp terhadap maklumat sulit saya? Harap dapat perbaiki dari segi layanan service. Selamat berpuasa

I have ordered something from ‘Shopee' Online Shopping. 8th April I've received email from Shopee ‘YOUR ORDER HAS BEEN DELIVERED'. How can they marked as ‘DELIVERED' when nobody wasn't there? My company was closed for MCO (movement control order) since 23rd March. If nobody there just give a call. we can arrange some other time. i made once report at Cust Service via J&T hotline number. Until now still no action n result from them. Ive called J&T Branch Kota Damansara many time n no one pickup my call. I can't go there (J&T Kota Damansara Branch) bcause of MCO. If not i will find out yr staff who's made deliver my parcel on that day n i will waiting there until i get my parcel! Where is your responsibility? Do i need to teach them how to trace who's ‘deliverd' the parcel on that day? They just need less than 24hours to trace their staff ‘who delivered' my parcel actually. Just call your branch at Kota Damansara n ask manager who's was working n made delivery on that day. Don't u have system to track all the staff attended clock in n out record? Before this your service very good and got no problem at all! But now ive got a problem. PLEASE, I WANT n I NEED MY PARCEL. Maybe RM50 is small for u. But RM50 is big for me n now I'M SO FRUSTRATED WITH J&T COURIER SERVICES.

Hi
Tracking no [protected]
Dalam sistem ditulis delivered tapi sy tidak terima barang tersebut. Jika diteliti waktu delivery pada 10.4.2020 pada jam 1904 dan delivered pada waktu 1914.Hanya mengambil masa 10 minit dan ianya adalah sangat tidak masuk akal langsung.
Saya telah pun menghubungi pihak jnt pada 11.4.2020 namun sehingga hari ini (13.4.2020) saya masih belum terima barang saya.

Please refer my tracking No. [protected] stuck in sg gadut warehouse..since 4april till 11april...7 days.
How many days should i wait..too bad and to slow your service. Call your call centre everyday reason the items at sg gadut and sent a report to warehouse but till now no respond.
In FB all the complaint they made it is true..I will make compaint to shopee for this kind of service..

Barang x sampai lgi dah tunggu lama. Bila track tgok kat shoppe kata ada kat storage hub kwsan seberang perai tengah. Bila tracking guna j&t tracking kata barang smpai lewat ke drop point. Aku call x angkat pon nk jgk tahu apa solution yg korang bole buat kalau barang jdi mcm tuh xkn nk suruh aku tunggu smpai berbulan kot. Sekurang²nya angkatlah bila ada customer call mna tahu hal penting terdesak perlukan parcel tu segera.. Pls tolong perbaiki service

The seller had shipped the parcel on 29/3 and arrived at that drop point on 2/4, the thing is my parcel does not being delivered to me after that and when I want to call them, they didn't even picked up my call at all. Now, what should I do? Did I just had to wait for another 100 year or what?! Please solve this problem! What waste of time using this service!

Bad service! Brg kirim 30/3/20, trac tulis 2/4/20 dah sampai, tapi langsung tak de pun! Call pun langsung tak jawap! Sdh call 3 hari! Tidak bertanggungjawab betul. I hanya nak settle je, jika tak de hal I pun tak akan call kan? Akhirnya dpt call main office, tapi kata parcel dah lepas 24jam, tak blh make complaint! Ape mcm skrg? Sila bg sy jawapan secepat mungkin, parcel ni urgent!
Tracking number: [protected]

So bad service... beratur dari pukul 3.45 dalam barisan yang panjang bila sampai pintu masuk pukul 4.30pm tiba-tiba staff cakap da tutup
Very bad menggunakan alasan PKP sedangkan pada awalnya customer beratur panjang DALAM HUJAN... sy repeat DALAM HUJAN! dan buang masa sedangkan pada web page closed pukul 5.30 pm
At least bagitahu la supaya cust x buang masa beratur panjang dalam keadaan menunggu barang yang urgent untuk anak² makan dalam keadaan RMO
SANGAT - SANGAT BAD SERVICE DAN STAFF LANGSUNG X NAK BERKOMPROMI SEDANGKAN CUST DAH BERATUR MELEBIHI 1 JAM DALAM KEADAAN BERDIRI #SocialDistance...
Staff sangat sombong dan dengan berlagak bagi tau yg perlu ditutup sekarang
Kalau ye pun habiskan lah lg 3 org yang masih beratur yanv dah kuyup then closed

Saya order barang guna shoopee, penghantaran guna j&t express tapi kenapa masih belum sampai. No tracking kurier stuck tak tahu lokasi sekarang di mana. Call office takde jawapan dari staff j&t express batu pahat johor. Tolong selesaikan masalah saya sekarang ini?

It's been +- 6days delivery using J & T Express Malaysia But still not received the parcel. As of Today 2/4/2020, 1120am my parcel still not delivered. I've checked the tracking and found out it's been 4 days today the parcel still at hub awaiting for delivery. This is not the first time happened to me. Please.. It's totally out from your slogan. I don't know other branches but for MLK301.. it's too way slow.. my advice to the online seller.. Stop using J&T service.. not worth the money.

I complaining because my parcel still not receive since 27/3/20. I was informed that the sender wrong zip code and J&T express has confirmed and arrange for re-delivery. However since 29/3/2020 no progress? I try call many times no answer. This first time I use your service I feel disappointing and after this I will not use anymore of your service. Thanks

Hello,

Could you please to delivery all the parcel to our customer as soon as possible?

Please update these parcel!
1. [protected]
2. [protected]
3. [protected]
4. [protected]

It had been 2 week that we post the parcel but until today my customer didn't received their goods.

We also had call you but being rejected, we email you to know the update but your reply quite ridiculous & we also direct message you in Facebook but your reply really nonsense!

Some of the goods had been post before the restriction movement order been announce! Why you hold our parcel at your hub?!?!?

Update it now otherwise we want full refund from J&T itself!
E-mail me the update at zyra.[protected]@gmail.com.

Tracking no: [protected]

Dear J&T,
Good Day!

I am herewith would like to inform you that my parcel as above tracking number has not yet receive since posted out from Penang last Friday (27/3/2020).

I called your customer service twice and has made two reports accordingly (each report made by each call) on:
1. 30/4/2020
2. 31/4/2020

Therefore i would like to just enquire where is my parcel currently hold as per today since i havent received it for more than 5 days.

Kindly update me accordingly.

Thank you.
Regards,

Fara
[protected]

Horrible service at J&T Subang Perdana (PJS029)! Is this j&t a con man shop? Even during covid-19 mco, they expect customer to queue at their shop along corridor for hours, just to pick up their parcels. Isn't parcel delivery belong to courier company's duty? Yet, their staffs will insult you if you ask more info about your parcel. The best part. Look at the organization chart hung at their office. There are staff photo, yet dare not put down their names. So, how customers can lodge complaints about any rude & totally uncouth staff? The said staff highlighted red in the photo. This j&t express should be banned, blacklisted & abandoned by customers, just like another notorious courier service called skynet.

This is my 2nd email!
The sender shipped out the parcel on 18/3/2020 and next day 19/3/2020 the parcel are already arrival at "daerah seberang perai tengah j&t storage hub", but until today 29/3/2020 I still not received my parcel yet!
It still stuck on daerah seberang perai tengah j&t storage hub!
Very very very slow service!
It has been 12days and my parcel still stuck at the same place! I have waited to received my parcel more than 2 weeks, called hq several times and no answer!

The parcel are very very very urgent and important for me!
Please send my item as soon as possible!
Thanks.

My tracking number: [protected]