Just Energy Group
Reviews and Complaints

I am having the same problem with them. They are sending me a bill for $100 after over two years with their service. The "lock in rate" was for 6 months... SERIOUSLY? Not paying it! I am going to the better business bureau because they lied about the length of the contract to make me switch.
I am so mad!

How did you manage to not get charged--They told me they would charge me 700.00 to get rid of them

I have just received my newest utilities bill only to discover just energy charges were over $550, i never signed up with these people whats going on?

Just energy decided to almost triple our bill " as a favor" without consulting us. Signed a contract for $250.00 per month. Our last three bills have been almost $1000.00. In the summer time yet! When you phone customer service they have nothing to say except it is going to help us!

I live in London Ontario, I am a 82 year old a retired professor from Western University. A few weeks ago I was accosted by representative of Just Energy, It was late in the evening after eight PM on a cold wintery night. Earlier in the morning to noon hour I had a kidney dialysis that left me exhausted and difficult to think clearly and ready for bed. However just energy kept banging on my door. I explained to just energy that I had been treated for cancer and kidney failure and that I was sick to just energy who begged for only a few minutes of my time but kept arguing in well into the night. He promised to install a free thermostat on my furnace that was working fine. I allowed that to get rid of him and he descended to my basement to 'install the fancy thermostat. He banged away then installed a 'thermostat 'control' in my hall. He then packed up and ran off. When I tried to work the thermostat control it did not work and proved to be a dummy and furthermore my furnace had been damaged and would not work. In the morning I had thawed somewhat but was very ill and feared for my life.. Just Energy called acknowledging that my furnace had been damaged and pushed me to buy a furnace upgrade from them. I had too sick to remember making any commitment in writing but Just Energy went ahead anyway and insisted I had joined there pricey program for both gas and electricity. Ontario government has turned a blind eye to Just Energy and their targeting and gross abuse of elderly people and other poor or ill people. The representatives are scarcely human in their greed. What will it take to get government action on
Just Energy..

i live in north bay...my usual bill is around 250...after these aholes showed at my door to say id be saving igot slammed for a 470 dollar hydro bill for one month!...and i cant pay it!

I am in North Bay too. Just this Saturday, another one of these slick conmen showed up at my door. (I just got out of a 5-year contract costing me a fortune in January, so there was no way I was going to be falling for this stuff again!) As soon as I saw him, I knew. They are all the same, it seems: mid-twenties, attractive, slick in their tactics, binder, badge, etc... This guy, Mike, said he needed to see my hydro bill to verify energy efficiency. I told him everything was fine, I had a smart meter and I was with North Bay Hydro and didn't intend to switch. He said they (Just Energy) were the electricity providers for North Bay Hydro and that NBH did not provide me the actual electricity. During all this he kept insisting I get a copy of my hydro bill. I told him I'd be calling NBH to verify this on Monday and he told me there was no point, if I would just provide him with a bill. Anyway, to make a long story shorter, I didn't give him a bill and he finally left after a sarcastic comment. He added that he'd be around for a while if I saw him on the street and wanted to give him my info. Ha!
Maybe we should start recording these people?!

I had one of these guys at my door- saying he was just here to fill in some paper work, and that we had got some info from them in the last 2 weeks ( we were out of the country so that was lie number one) then after promising not to be signing anyone up for anything he told me that they were offering a rate of 5 cents flat rate anytime of the day . That would be a 1 cent savings off of the current off peak rate and that we had to do this to save money (that was lie number 2). I sent him away on the premise that if I was signing up for any savings I would look into it online and do it myself. Knowing it was a scam, I checked online it is in fact a 5 year contract at a savings of 1 cent off the mid peak rate that is would make it 10 cents a unit all the time . Please how can they lie to get people to sign up, where are the checks, who controls these scammers?

I had a run in with these scammers last year. It ended when I told the young man " You have three seconds to get off my land before I call the cops." He took off like he'd been shot from a cannon. Now the word is out they're back in North Bay. Round two coming up!

It was unknown to us at first that HIko even existed on our bill. Our bill started to skyrocket beyond anything we could afford to pay. I contacted National grid whom I believed to be my only supplier for a year. They told me this company Hiko was there and causing my bill to go up. I tried for months to call Hiko but they never returned calls. I spoke to National grid again and they decided to switch me back again to them. I am out thousands of dollars

Thanks for this. I have been inundated with solicitations (PA) from alternative suppliers. Having done my research, these calls are usually short and sweet - A few direct questions- Price to compare, length of contract, hidden costs, penalties etc- Gets me all I need to know to make a reasonable choice. The solicitations can be bothersome, though generally are professional and answer my questions directly. UNTIL the call from HIKO energy . Unbelievable- the guy was vague and slimy- passed me off to a supervisor who was even more vague and slimy and WOULD not answer any direct questions accusing me of being argumentative when I just said "please tell me your price to compare" The closest he would come to answering that very direct question was "We will save you UP TO 7%. ? After giving these guys far too much of my time, I excused my self on 2 counts- I don't feel comfortable with a co. that cannot answer a direct question AND they do not even appear on my state's (very useful) PA Office of Consumer Advocate’s
Electric Shopping Guide. I see there are many complaints against these guys and the less savvy of us need to be protected from them.

A "Just Energy" employee just knocked on my door, I answered in the middle of having dinner and I simply said "No Thank you" and shut my door. Then she YELLS "no thank you WHAT" I hear her yelling things outside in front of numerous neighbors and children. I open my door back up and say "excuse me" she's them SCREAMS "KEEP ON PAYING THAT HIGH ### ENERGY BILL THEN" I say do not yell at me and that is not your job. So again no thank you and shut my door once again..Only to hear her continually saying that same thing about a high ### bill. However what she didn't know is that over half the year my energy bill is only 60.00-70.00$ and around 100.00 in the summer months with central air. So i'm pretty sure i'm already getting thee best rate! Disrespectful and very rude i'm still shaking my head at her ignorance! She was disgusting and should be terminated!

Just energy just came to my door saying they had just contracted Somerville, Ma. Asked to see my electric bill and explained to me that the " general service contract "under supplier meant that I didn't have a supplier and was being over charged. Made all sorts of general savings claims about seeing my electric go down dramatically. Normally suspicious I had seen them earlier in the neighborhood walking the dogs and had a pleasant interaction about the dogs that when they rang my bell I felt obliged to hear them out. Made it sound like a really good deal for me. Wasn't until I investigated after they left that I noticed they slipped the 5 years commitment in a very deceptive way and speaking fast ran round all the negative point like their price is higher and getting out of the contract nearly impossible. Told them I wanted to wait and they said I could go ahead and do the paperwork and could cancel with in 30 days. Not likely.
Felt like I really dodged a bullet ! Notifying neighbors ...

Had a woman come to my door from Just Energy and try to pull the same tactics - said she was here to make sure I was being charged correctly for my smart meter and wanted to see my bill - that's when my b.s. detector went off. I asked her straight out if she were from a company that sold contracts for electricity, and she gave me a song and dance about her company having a relationship with the hydro company but the rates were going to go up and she wanted to make sure I was getting the best deal. When I said I wasn't interested, she said I needed to fill out this form to confirm I was turning down this offer - once again, b.s. detector on full alert. I told her not to come back.
We moved houses a few months ago and it amazes me how many of these companies come out of the woodwork and try to get inside your house by saying "I'm here to check your furnace" or tell you, when you decline, that you need to fill out paperwork to say you declined. In the week after me moved we must have had at least 5 different people come to the door and misrepresent themselves.

I've had the sam experience as the previous complaint, in the fall of 2011 Just Energy called and asked me to renew my contract before January 2012 or it would be cancelled. I told the representative that I did not wish to renew my contract and would be quite happy with the much lower rate of natural gas rate from Union Gas. He contiued to try and persuade me to change my mind, but I said no thank you. He asked it he could send me a brocure on Just Enegy's rate agreement and said I said whatever but I AM NOT
RENEWING THIS CONTRACT! Upon several return messages from this persistant and noticabley frustrated representative asking me to renew with them, which I continued to refuse, they started showing up at my front door. First was a pretty young girl with an Ipad who was very friendly and my wife said if I wasn't at home she would have signed up with her, asked me to come to the door to speak with her, , as she showed me how much I'd be saving, I said your offering me 25 cents a cubic meter from which I was being gouged by Just Energy paying 40 cents, I said no thanks I'll gladly pay 8.5 cents from Union Gas without a contract. Sorry for rambling on so much, but it's very frustrating. Then to top it off after working nights I heard the door bell ring, my nineteen year old son answered the door and said my dad is sleeping, just as I poked my head aroud the corner from the upstairs hallway he says Oh I think I see someone upstairs... I LOSE IT, I came down stairs being woken up by this ###, I laid into him saying do you people not know the meaning of the word NO! I said you tell Pierre and who ever the hell else you report to that I don't want to see your face here again or hear from you on the phone either. Now it's the end of July 2012, partially my own fault for not checking my bills closer I noticed that Just Energy is still my gas provider and charging me 25 cents a cubic meter plus a 20 cent addministration fee per month. I called them and blasted them to get me off this damn contract immediately and will file a complaint with the Ontario Energy Board. These people are nothing but crooks, stay away from Just Energy for your own good.

So last night a just energy sales person came to the door (3rd time this week) - when I told the kid that I wasn't interested, he persisted to tell me how much money I could save - I persisted to say I wasn't interested and went to shut the door - he pushed it open and told me he was just trying to do his job... LOL! A few minutes later he and his partner walked down my street screaming they were only trying to do their job - and told me I was a loser (because at 7PM in the evening I happened to be home - must be I don't work). She then again told me I was a F*&^%(* loser because I was home must be I was on welfare and that is why I didn't need there service. I told her I called the police and they are aware of what they were doing - she then asked me repeatedly (SCREAMING) who the F^&**(&^ officer was - she wanted his F()*&^% name! As she left my neighborhood she kept calling me &^**() loser ! What a way to attract business... Not that I would want them anyway!

We should get a class action going...has just informed me we have been paying nearly five times the actual price - for 6 years because they never did cancel our contract when we called - watch out!

I just encountered someone from Just Energy (rang my bell) who spoke in a very thick accent--so thick and so fast that I could barely understand him at all. He went on and on and on--even after I told him I would research it on line and had to go. He just would not leave--he just kept talking, He also had hospital scrub pants on--which gave me pause on who this guy was-seriously, scrubs?. I finally had to raise my voice and ask him to please leave--and I shut the door. I don't mind solicitors to a certain degree, and I am mostly never home during the day--so they are not an issue...however legitimate the company is, the presentation and the demeanor and appearance "smells funny". If they are so great, I'll go on line and look into it. There is no way I show someone a bill or statement that I don't know. It is a somewhat uncomfortable way to do business.

I also received an invitation from Richard McCurdy for an interview. Since I'm new here in Ontario, I googled the address 50 Richmond St E suite 112, and the very first search result led me to this website. I am so very glad to have seen these reviews before replying to email and attending the interview. It would be such a waste of time and energy to go there, especially I don't live in Oshawa, if the result is an unpleasant scam.
I must say, I am very cautious for applying to jobs located at East Oshawa. Basically, East Oshawa is known to be a bad area of Oshawa, with many skeptical job opportunities like this, that are very stingy with paid. One time, I had a very similar situation happened to me. The company name is Legacy Wholesales Inc. (be aware of this company as well if you're looking for a job!). That was one freaking lesson learned for me. Now that I discover this website, I am so posting a complaint about that company. It was honestly my worst job interview experience ever!
And yes, as I google for more info about this "Just Energy" or "Janergy" company, it if you only googled "Janergy", you will realize that they have not yet have a company in Canada, therefore, it seems as if they are just using Janergy's company name to build reputation for their own company. Such action alone tells you a lot about how this is a company with issues.
Also, Richard McCurdy's LinkedIn profile claims that he been working for this company for over 13 years. If a company runs like this for 13 years, you know the company is going nowhere. If you're familiar with the term "pyramid scheme" (to learn about this term, you can search a video on Youtube, named Multilevel Marketing: Last Week Tonight with John Oliver (HBO), under the channel named "LastWeekTonight"). This is basically what this company is doing. Seriously, I just pray that more people are reading this before wasting time on applying to such companies.

You too, huh?

Now they're called Janergy.

A guy named Andrew sent me a e mail saying that I would be perfect for the job and all that he said he would have me meet his manager SHE would tell me more ... Why is he referring to Dan as a "she" also he replayed to my e mail way to fast so it was kinda a hint about something being up

Well I sure am glad I stumbled upon this. I was about to go in for an interview tomorrow. Door to door sales have to be the worst job EVER. Trying to get people to change their gas & electricity providers promising lower prices, with incentives like a 50 dollar cheque upfront? Nope. Back to my job searching! Thanks everyone for all this great information!

There are many firms in Oshawa that are touring neighborhoods trying to replace heating equipment and do not advertise who they are until you are hired. I agree with an "F" as awarded by BBB

I was emailed an invitation to an interview with a Richard Mccurdy at 112-50 Richmond St. E. in Oshawa, ON. No company name or phone number.

I then Googled the address to discover it was Just Energy. The BBB gave them an F and there have been lawsuits in the US over contracts with homeowners. I'm turning down the interview.

Thank you for posting this. I went through the exact same process! I was only told it was an environmental company, so I went in for the interview today, which could have gone better, even though I have a lot of experience, I came in under the impression it was an agency hiring me. Dan looked at a job ad I had posted and laughed at me, but continued to go on about how great I would be for the job. I was applying for a Management position, but I'm told I can't have that right away. When Dan showed me the collection of cheques ranging between $1200-$2500 I asked if it was commission based, and he told me that some of the pay was commission based, and didn't mention anything other way.

After checking many job reviews from all over North America, I have found many that complain about the extreme hours, intense amount of walking, pointless spending you have to just start working, bad management, and underpaid commissions.

I don't think I will be going for orientation tomorrow.

We were just robbed by an affiliate company Commerce Energy. They came through our neighborhood yesterday and knocked at our door. I was washing dishes and didn't answer the door at the time. Later when I was getting ready for work I went out on our landing (we are the only apartment on the 3rd and top floor) and noticed a pair of my boots were missing. Have contacted the company and we'll see what happens. I plan on calling several times until I get a response.

@pamelajosh - Oh Just Energy is known in your province for all sorts of dastardly tactics of which this is one of them.

Auntie isn't going to chastise you for cashing a cheque from one company thinking it was from another. I think you've already learned about that.

Now here's what you do, dear. Visit the Ontario Energy Board's Web site at:
http://www.ontarioenergyboard.ca/OEB/Consumers/Contact+Consumer+Relations/Have+a+Question+or+Complaint

You'll find the complaint procedure there and an outline about how to complain to the regulator.

Here, dear. Have a nice cup of tea and start reading.

Auntie

Peterborough, ON. We just got "Just Energy'ied"! An aggressive young man rang our doorbell at 6:00 pm, the dinner hour, insisting that he was authorized to see our latest utilities bill to ensure that our smart meter had bee "reset". What a bunch of baloney! We finally had to as politely as possible shut the door in his face to get rid of him. Beware of this group, Just Energy. A brief net search revealed a long list of complaints about their business practices and they weren't flattering. They are merely trying to lock consumers into an energy rate that benefits only Just Energy. Just say "No thanks" - whether or not you're polite is up to you!

I was offered a sales position by this company today but after reading a lot of these complaints I'm thinking twice about it. I want to help people not hurt them! I don't know if this info will help but we have a very large 5 bedroom, 3.5 bath house. It has two of those large air conditioning units outside. One for upstairs and one for downstairs. Our electric bill averages around $140/month. We have Reliant Energy but we are on the "averaging plan" ...I guess is what you call it. You know, where it is pretty much the same throughout the summer and the winter. This plan has been a blessing to us as we too are struggling right now. I don't know which company you will choose when you get out of your contract with Just Energy but the averaging thing is just something to think about once you are able to do so. Good luck and God bless...