JustAnswer
Reviews and Complaints

I used the service to get information on repairing my 1995 Mercedes C280. I had my answer successfully given so I no longer needed the service. I then asked to discontinue my subscription to My Answer. They still charged my account even though I asked them to discontinue my service. When I called to resolve the situation they said that "always send a confirmation when people discontinue using their service." That turned out to be a bold faced LIE. No confirmation or anything from them was ever sent event though I left my reason for discontinuing the service. They say they have no record of me ever contacting them about discontinuing service. I need my 34.00 back from these crooks.

I paid $5 for a 7 day trial on 6-10-2020
I cancelled my membership BEFORE the 7 days ended on 6-17-2020
The day AFTER I cancelled I was charged $29.99 for their "month to month" membership on 6-18-2020
I've tried several times through their cancellation links provided on their website to cancel my membership.
My membership status now says I'm on a "month to month" membership.
HOWEVER, whenever I click the links it just redirects me to the "my questions"
I've tried "chatting" with customer support, but its just a bot that keeps giving me the same answer, and it keeps providing the aforementioned link, that just redirects me to the "my questions" page.

I simply want to cancel my membership, and I want a refund of the 29.99 I wasn't supposed to be charged.

Used the service x1 a year ago. Was charged fees for 'membership' illicitly taken from my visa account on 25.6.20. Bank notified and merchant blocked.
Merchant notified via their site but has not responded. Contacted them via chat function. Was sent link seeking my banking details and then cut-off rather than addressing the issue. 3 words describe this company. Scam, scam, scam.

This service is very misleading.
The web site strictly said $5.
See attached email. I was never told I would be charged $65. !
I went back on web site and cannot see anywhere where it says, I wanted a membership.
This is just blatant stealing from people.
You are lawyers so I'm sure getting my money back would be futile. You probably had in fine print somewhere, the details!
I was not given the option of opting out of ‘membership!'
Where's my receipt for that $65. You took out? I only received the attached $5. Receipt!
You ppl are typical & should all be Politicians!
I will never use your service again and will warn as many ppl as I can that YOUR SITE IS A RIPOFF!
Have a nice day!
- A disgruntled user !

I thought I was dealing with my telecom.
Now I found out I subscribed to these monkeys where I cant cancel.
They want me to pay more top cancel
What circus is this.
They have now taken two months superscription out of my account and I cant cancel.
Does anyone know or can give me advice about this complete rip off

I used this service one day back in january, paid the $5 they asked for,
Now I have found out that I have been charged $66 a month since, without letting me know by email or any other form of commuinication, I know I did not join a membership,,, so how do I get my money back that was taken without my concent

I paid the $5.00 and do not, DID NOT need or want ANYTHING ELSE! STOP BILLING ME NOW AND STOP THIS SERVICE - PLEASE. I AM AN ELDERLY PERSON AND THIS COMES OUT OF MY MEAGER FOOD ALLOWANCE. I NOW ONLY HAVE $15.00 to buy my food for the next month.
I asked one minor question and the man didn't even have an answer, just a suggestion. If you are so professional and have NOTHING to hide then send me information and details in the mail:
Joni DeLoach 19254 Cypress Canyon Dr., Katy, Texas 77449. [protected]

This IS NOT OK, THIS IS NOT RIGHT!

I went to gethuman.com to get a number to logitech to get knowledge as to why my remote failed functioning correctly. Instead of logitech, the site took directly to justanswer.com, while promising they would help me. The took a dollar trial (bait) and ended up saying they need to share screen with me and it would cost $39.99. Meanwhile I had not spoken to one human these happenings took place with their chatbot. There are several things wrong here: 1- gethuman.com is not shown to have any association to justanswers.com 2- logitech was the brand and item I was inquiring, never once was asked by chatbot. 3 - they took a dollar for only to take $39 more and provide no relevant information or human being.

I had one question and it was answered. I did not sign up for a membership. Why was a charge of $34 withdrawn. I need that refunded to my account.

I can't submit unless I use 350 characters otherwise the complaint will not be noticed or go unanswered. How ridiculous is that. So here are additional words to fill the space
[protected]@gmail.com

When I paid an extra £35 on top of the original £5 asked I thought it was just so that I could speak to a doctor - in fact he could not come to the phone. I now see on my bank statement that another £35 has been taken out and I had no idea I was signing up for continued membership. Not at all pleased with all of this - not at all satisfactory. I certainly do not wish to continue with the membership. I have tried the cancellation process and do not agree to pay more to cancel

Elaine Hayward Price 9 June 2020

I contacted JustAnswer to help me with a car repair question. I was charged and was contacted by a so called"expert". All I got from him was a lot of non pertinent info in the way of PDFs that had no bearing on my question. He never did answer any of my questions, but tried multiple time to get me to spend more money by upgrading. It was a total waste of time and money. In my opinion it is nothing more than a scam. AVOID, AVOID!

I contacted this site some time ago for a question about finding a part. Now I find my credit card has been billed $75 canadian for a service I neither want nor need. How do I get this cancelled and refunded?
I did not agree to this service and have received no notice of billing and do not know how to cancel. I am a pensioner and cannot afford to give away $75 a month for something I did not agrre to prchase
Roy Weber
[protected]@yahoo.com

On 4/18/20 I submitted a question to "justanswer.com" about the covid 19 extension for filing tax return this year and the representative gave me an answer and confirmed it with a copy of an irs notice. My credit card was billed $52.00. (visa reference number 2469216fx2xhn70k1) no problem until 4/26/20 when my credit card was billed another $50.00 for "membership" that was not authorized. (visa ref. No.2469216g52xtn3kbl)

The 4/26/20 debit for $50.00 on my card should be canceled or refunded. Thank you.

For $5 sign up for free membership for 30 days, I was promised that an expert, nicholas, would offer a solution to me on an internet connectivity problem within 15 minutes... Justanswer advertises that most questions are attended to in 6 minutes... After about 12 minutes, he offered to call me to make the solution easier for $26... I waited 32 minutes with no communication with expert at all and cancelled my membership (which I found on ‘my account' was going to cost me in 7 days a whopping $46 membership fee).
Despite my cancellation, my visa was charged $5 and $26. How do I get my credit card credited back?
Sincerely, andy anderson

I had used this service back in December, 2019 for a furnace issue. The website led me to believe that I would only be charged if I was satisfied with the answer. The problem turned out to be not at all with what the expert suggested.

Then I noticed the charges a couple of months after that. The website didn't have a way to cancel online or request a refund except to call in. I was not able to get through, so I sent them a message from their website.

Then I see that I am still getting charged. I went in to the site again, and this time, they do have a way to cancel online, which is good. But I like to get a refund, and I tried their chat option, and that went nowhere. I left another email via their webpage, but I doubt that's going to go anywhere either.

I see that this company has a lot of complaints on BBB, though it looks like they have bots to keep their rating above four stars.

I was told that when I first contacted this service that a $1.00 service fee would charge for service but refundable.
Never did I see any such information as I gave you all my personal bank information. That it implied a membership fee. I did not recall of any such information being on or during give my bank information to this service. For if I would known of the policy I am told after calling this into question with the customer service. I would not have wanted any help, or I would known to call after the seven days that I am told now that occurred. Not at all happy of being charged $34.00 dollar for something out of my control. I paid for what I ask for and gave compliments of rating for that. Which is accepted, but not paying $ 34.00 dollar for something not confirmed via-phone message.

I have been trying for 1 hour to cancel a membership I did not sign on for I have no videos, papers etc., as you very well know11please just cancel with no more questions & refund the money you have taken from my account no time wasting just a straight cancellation! Thankyou this is just an excuse on your behalf so that you do not have to answer to my request

I have been for three (3) dealing with your organisation to attempt to connect to my old & active email account. [protected]@gmail.com I have met with nothing but obstruction & the service you have provided has be non existent. Google have been of no help either. I have been charged for this service with out it being authorize by me. You can check with your chat room as to the lengthy discussions I have had with them. I have continually asked to talk with some one on the telephone & this has been ignored. I have no mobile coverage as I live in a rural area & land line is my only form of communication. Australia 02 [protected]. Lets get back to basics here!

I just saw in my bills in my credit card that inhave bills from this just answer membership od $40.00 every month from feb 17, march 17, and april 17.
I dont even know this thing, can you pls cancel this for me and i dont want to see it again in my bill? Im not the one who did this i dont know about this. pls stop this for me, $40 dollars is a huge amount for me.
I didnt authorized this and i didnt subscribes to this i dont even understand this just answer.
pls give back my money thank you.

I am being charged for a service I didnt ask for. I used your services last june and paid up front for my answer. Now I was reviewing my credit card statement and I found a withdraw for a membership fee. I called and try to explain the situation and I was told my membership was cancelled but that I could not get a refund for the membership fee. I have not used this service at all. The question I asked and got a answer to I paid for it up front. The lady I spoke with was named virgie and she called be back from this number [protected]. I asked her if I could speak to a supervisor and she told me none was available. Too bad. I never ask for or signed up for a membership. I feel like I am being taking advantaged of especially not being able to speak with a superviser.