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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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7:23 pm EDT
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JustAnswer Subscription

I was surprised to see that my credit card was being charged for a membership months after I used this service once for legal advice. I reached out to them for a refund, and they refused to grant it, basically saying I should have known that it was a subscription. Who in their right mind would pay for a subscription to ask a question to an expert once? Ridiculous and unethical.

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8:49 pm EDT
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JustAnswer Request for canon pixma 726 printing problem

The Chat t room was not able to solve the problem at all gave all wrong information about a different printer G series? Earlier request has not been answered..? Please refund $A 66.00 charged on 20th April 2020. to my Visa Account I note I have 30 days in which to claim. Why should I have to 'phone USA? Most angry and dissatisfied. Just make the refund [protected]@bigpond.net.au. James Jackson

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5:14 pm EDT
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JustAnswer Scam watch

I payed $1 for talking to an agent about my sports machine as they asked for, then an agent talked to me online. I asked a question, but then they asked for more money $46 for one to one call. I didn't pay for that because I only have one simple question, then the agent just disappear. But I got an email said I was their membership that I did't sign for, will be charged $46 monthly membership fee starting 05/04/2020.
I can't cancel my membership online. I had to call them to cancel it also I can't rate them.

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2:37 am EDT
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JustAnswer Charged for 2 trial memberships

I originally paid the 5 on April 18, for trial membership and somehow they created another account on April 23 then turn around and charged 46.00 on the 24th. Very pissed off this is a joke. I called 2 or 3 times with no answers just arguments. They do not do very good business and will take your money. The account was canceled within the 7 day trial

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6:28 am EDT
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JustAnswer A search engine website

I have never made an account. I noticed that I have been getting charged $60 every week. These people are scammers. Many people are getting scammed by them. I had a question about the covid pandemic and they charged me! i never even put in my CC information. This has to stop! I bc will sue them! I am really puzzled. These are con artists who have no clue what to do with their lives. A woman had a question about her son's cancer, a concerned daughter questioned her mother's Alzheimers, and a senior citizen wanted to know about how she could get help. This site targets people in desperate need for answers and sucks money out of them. Not monthly nor yearly, but WEEKLY! Please help!
-Ms. Simms

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7:43 am EDT
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JustAnswer Unauthorized debit card charges

14/04/2020 date of incident
Just Answer

Used the Just Answer website 3 weeks ago for ZAR65
Today ZAR599 was deducted from my debit card for a so called monthly payment. Not authorized and according to their rules you will be notified before such a debit is taken from your card anyway. No notification. Contacted the Just Answer website to discuss my complaint and they wanted me to pay ZAR65 to speak to their law department to discuss!
Apparently I have the right to stop "at any time" but there could not find anywhere on their site to do so, and did not receive the notification email.
Ref: just answer expert [protected]

contact email [protected]@gmail.com and mobile +[protected]
Card and client name FW DE KLERK

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2:35 pm EDT
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JustAnswer Unauthorized credit card charges

In checking my credit card transactions I note two charges for a trial use of Justanswer. When the inquiry I made was not addressed, I notified them of this and requested that my "trial" be cancelled. These charges are still posted to my credit card when I checked today (April 12th). I request that the $1.00 trail fee and the $39.00 remote IT charge be refunded to my Card

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6:54 am EDT
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JustAnswer Unauthorised credit card deductions

On the 6 April I requested info about my amazon account and was directed to just answer. Said that they would connect me with a technician but I had to pay a nominal fee after connecting via my credit card, which I did. I was connected with a technician and I explained the assistance required. He then suggested that I pay for him to call me on my phone as it would be easier and quicker to solve the problem via phone. I agreed and paid, but he never called me to this day. I subsequently resolved the issue on my own. On the 10 April I was notified by sms that true caller had deducted another ridiculous amount from my credit card, for what? I am not sure if amazon is aware of this, I am sure that if they knew of this, that things like this are associated to their company they would take very strong legal steps.
I am requesting a refund as I received no assistance from "just answer"

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2:43 pm EDT
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JustAnswer Unauthorized charge

IN trying to straighten out his pay-pal account my husband inadvertently clicked on the Just Answer page. He was charged several charges on his credit card for .10 and .50 amounting to $1.00 total. He didn't know he was being charged each time he clicked on your page. we can live with that. BUT, now he has been charged $46.00 as of April 7th. At least that is when it came up on our bank statement. We don't want a membership in Just Answer and we did not O.K. a charge to our bank card in the amount of $46.00 Please return $46.00 to our bank card and opt us out of any membership! Please contact us by phone: [protected] if you have any questions. Please!

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4:22 pm EDT
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JustAnswer I'm trying to cancel my membership to ja-expert.com

As I no longer require this membership. I have a local service in my city. I do not require several serices.
In attempting to cancel one just gets the "Run around".
I've been working on this for weeks.

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6:32 pm EDT
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JustAnswer Unauthorized credit card charges

0n 21-1-2020 I contacted ja-expert for assistance with aa Epson printer error code and had to pay $5.00 for a text message back from an expert who told me to turn it off at the wall, wait 5 min & try again. This did not work & I was then told that my printer was too old and I would need to take it to a service dept to get fixed. Since then I have been charged $66 per month straight out of my bank by direct debit which is straight out theft! I have at no stage agreed to join your service and have not received any notification of terms or charges and would like to cancel this service immediately and have my money returned

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alanbart48
US
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Apr 30, 2020 1:23 am EDT

Absolute scam. I would like to get a class action lawsuit going if anyone else is interested please contact me.

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12:16 pm EDT
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JustAnswer Unauthorized credit card charges

I have been contacting your [protected]@justanswer.com email address since September last year to cancel my membership yet you continue to charge me a monthly membership fee which in my opinion is fraud and a criminal offence. RE: [#CFW-[protected]]: Cancel Membership
Please cancel my membership from Sept 2019 and refund all collections made from my card account.
Thank you

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6:42 am EDT
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JustAnswer Seeking refund for erroneous charge

Hi
I have just visited the website of your company in the last month for asking one question for that I have not got enough response from just answer..for that I have been charged USD 5 .
After two days of transaction I was charged 46 USD ...I have no idea why I have been charged

Today (April 03 2020) again they charged USD 46. I posses of really ...I never ever understood why you guys are charginh again again

I have mailed you twice but I have not received the response ...

Please refund my money immediately with out any further delay ...

My EMAIL ID [protected]@gmail.com
Regards
Yuvaraju

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6:37 am EDT
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JustAnswer I was billed twice

HI Just Answer

I have just been billed for R599 ( ZAR )

I only used your service once and then completed the after service form. I did not register for continuous help.

Please reimburse my for the amount you just took off my credit card.

I amunemplyed and especially in a financial crisis that is global this is not acceptable to just autmoatically debit someones account. That was my food budget for the week!

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7:09 pm EDT
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JustAnswer ripped off

Within hours after I joined, I decided to cancel my membership. I never used their services. However, when I noticed a $66 charge on my visa card, I contacted them and received an email that stated they would cancel this charge "as a courtesy". It was never canceled. I've been getting the run-around trying to get someone to help me. Certainly feels like a scam. I just want the $66 refunded.

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1:50 pm EDT

JustAnswer Just Answer has billed my bank account $68 without my permission

On or about 2/20/20 I used the website JustAnswer to ask a question about my car. The wanted $1 to put me in touch with an expert. The expert wanted more money so I told him never mind and got off the chatline. Then my bank account was charged $34. I went to my bank and asked them to investigate. This morning my bank account was charged another $34. I called the bank and canceled my debit card so JustAnswer can not bill me in the future. I know now that I should not have given them my debit card number. I called JustAnswer customer service and got a young lady with an accent I could not understand as I am almost deaf. Canyou help me get a refund? Thank You! My e-mail is dfs730 @hotmail.com

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8:20 am EDT
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JustAnswer $29 is being taken from my account after I cancelled this scam of a service that I never signed up for

Last night I realized you all were taking $30 out of my account for no reason I never signed up for any services from you all this is a complete scam I canceled this action via your website and now this month another $29 and some change is coming out of my account I want my money back I want it returned as soon as possible I'm contacting the better business bureau about this situation you guys are thieves I want my money back at once

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9:30 pm EDT
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JustAnswer Unauthorized charge

On March 5th I submitted a question regarding a legal question of which I consented to five dollars. Just a few days later, I saw a charge for $45.00. I contacted customer service and was told I was automatically signed up for a trial membership which was never disclosed nor did I sign anything or give my consent. I contacted the better business bureau and complained and am waiting to hear from the senior customer service manager for a full refund. This is a scam.

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5:00 pm EST
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JustAnswer unauthorized use of my credit card

Last May i had a question and gave my credit card number for $5.00 so that i could get the answer I needed. I never use this card so as I was doing my 2019 year end close out I seen that from last May 2019 Just Answer has been withdrawing $48.00 per month. I did not authorize, agree nor confirm any type of membership or monthly fee to these scam sucking bunch of thieves. Reading all of these reviews today about these no good unethical bottom feeders tells me im not the only one that has been used.

Since you will not answer the phone or return my emails here is my phone number so you can call me and let me know when you are going to refund my $480.00 that you illegally stolen from me.

Dan
[protected]

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1:03 pm EST
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JustAnswer Technical assistance with Optimum cable TV box failure.

I was referred to a JustAnswer chat box through the Optimum customer service system. I no longer have the link or the text of the chat. It took place during the week of February 10 or 17. I did not request a membership as this was a one time only transaction for a specific and limited problem. Today I discovered that my credit card was charged for a membership on March 2 or 3. That charge was not authorized, must be reversed immediately, and no further charges made. I do not want a membership.

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
  7. View all JustAnswer contacts
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