JustAnswer
Reviews and Complaints

Dear Sir/Madam,
On the 27th of July I made a search for the question. I came across with the answer to my question online. It said that for £1 refundable I get answer to my question and provided card details Exclusively for refundable £1.
Next, I was taken to the page where it said that it will cost £50.
My question was not that important to pay £50 and I didn't proceed any further.
Only today on the 2nd of September 2020 from my bank statement I found out that I was charged twice £50.

I contacted JustAnswer customer service and I was told that I was signed for the membership of JustAnswer.
Therefore this is a total scum!

I never had an account and never registered with JustAnswer.
I never contracted for a membership but I was charged by JustAnswer a £100.

I request a full refund within 24 hours of £100 and £50 in addition for fraudulent manipulations and my time that it was resolved by customer service.
I don't have an online account with you and I never received and invoice for your charges which is another proof this is a fraud.

Please call me on [protected] as soon as possible to resolve the issue.

Oksana Voropay

I feel like a complete fool. I asked a question on 18 May May 2020 which was answered satisfactorily by Just Answer and I was billed for £5 by Legal JA.com on the same date and £35 on 27 May. However, on looking back through my bank statement I can see that I was billed £35 on 26 June, 27 July and 23 August by Legal JA.com membership USA. Can you believe it took me 3 months to work out that I was being billed monthly by this company, as I did not connect their name with "Just Answer".

This all happened during the lockdown period when I was ordering quite a lot of goods online and I am ashamed to say that I did not realise I had fallen for a scam.

This company needs to make people aware that they will be treated as members and billed monthly, it is not at all clear, and people only realise what's happening after monthly subscription payments are deducted from their bank account, sometimes this can happen for months before discovery. Thousands of people are being scammed, it's a scandal.

Patricia Wond
Email: [protected]@hotmail.com
London, United Kingdom

Illegal $50 billing to my Don Fowler CapitalOne Card card last 4 digits 2909 on 8/27/2020. No service were rendered or requested.

Call to Social security was made on 8/21/2020 with without resolution and $1 was charged to my CapatalOne and paid.

I'm a 86 year old veteran with an unwarranted charge to my credit card. Charge will be denied payment/1

Don Fowler
Cell [protected]

I was under the impression that after contacting one the agents I would have a fee of five pounds taken from my account which could be refunded. I then had 35 pounds taken out of my account.

I want a refund as I don't think the website is clear about this. I had absolutely no idea that I was on a trial that would turn into a membership.

I don't think that the reply I received which advised me to reset my password again on the Microsoft website was advanced enough to be worth any money.

I was given the impression that I would only be charged five pounds maximum and I could have handled that but a sneaky 35 pounds two weeks later gets on my nerves.

Normally on websites it is made absolutely clear that your signing up for something.

To whom it may concern,

Here is my question to you in writing as evidence as well. I need promped action from just answer support ASAP as this is a legal matter and breaking the law of confidentiality of my son about info for his adoption. It appears on Google, linked to his name. He was previously distressed about the same topic which was causing him mental distress.

May I ask you please completely to remove my communication with the solicitor on 11/07/2020 on the website ASAP please! It is linked to Google and my son's name.. He goes on Google every day after school. It is a very confidential information. This is breaking the law as an adoptive mum I am telling the my sin's story to everyone. My husband just told me if this story about our son is not removed in the next 48 hours is going to divorce me for being a bad mother causing problems to our son after contacting your website.

He is accusing me so is the website for publicising story of his life which is confidential. This has to be anonymous.

Please check as when I type [censored] on google all the info appears and questions from me raised up about his adoption.

My husband works for BT as a business IT help desk adviser and told me all this trouble should be sorted out from your website!

Please remove everything from Google ASAP!

Thank you for your assistance!

Kind Regards

Contacted JustAnswer on about August 12 (first time I used) to answer questions about how a Garmin golf devise worked. I provided a credit card as requested to cover their costs. They did not provide an answer, just said we could help you, for $26. I said I don't want to pay that fee; can contact Garmin and have them help. They did and I received how to work the device. On August 19, they charged my credit card $46 twice. I contacted then and reminded the representative I did not receive any help, and wanted a reversal of the charges. Lots of denial occurred and I told her to reverse or I would contact the credit card company, PNC Bank. I did 8/19/2020 via email as they were closed. On 8/20 I will call and speak directly to a person there.

We never signed up for a service and don't have a membership number and want this stopped.
Called the number that was listed for the billing and they couldn't tell me what it was for. She would try to talk to their fraud department but didn't know if we would get resolution.
How can you be billed for a service that you don't use and don't have a membership number or password. There seems to be no way to correct this.?

First charge was for 5 items for a total of $5.00 this was on January 22, 2020. This was charged to my credit card and that was acceptable. The charges listed below were never approved.

JAN 30/JAN 31 JUSTANSWER MEMBERSHP800-240-1371CA $66.00
MAY 05/MAY 06 IDEM $66.00
JUN 05/JUN 06 IDEM $66.00
JUL 05/JUL 06 IDEM $66.00
AUG O8 IDEM $66.00

The delay in responding was due to unavailability of my statements. I want a refund of $330.00. I will also mention this to CapitalOne as they will have to issue credits for the interest charged to my account.

Name: Joyce Meier

Address: 225 - 1735 No 9 HWY P.O. BOX 23
Agassiz, British Columbia, V0M1A0
Canada

I was online with a manufacturer and wanted a technical question answered. During this process, I was transferred to just answer not knowing it was a different company. By the time I realized what was happening I tried to disconnect.

I am now being billed $46 per month for a service I did not use nor want. Just answer will not refund the fee. This must be their business model - get people to inadvertently get on the website and scam people out of one or month's subscription.

I called just answer to ask a question about my washing machine - I do not remember signing up for membership - however they have charged my credit card 5 times at $37.00 each. I have emailed them back in May. I want my money returned to me as I have had to pay my credit card company.

The membership number that appears on my statement is 800-240-1371CA

I signed up for the trial and the I tried to cancel before trial was over but I got billed anyway. I have contacted them about a refund to no avail. Here is the email I got from them when I sent a ticket asking for my money to be returned because I had tried to cancel and my response which I have had no answer to yet as of today 08/05/2020
JustAnswer Customer Support
Fri, Jul 17, 8:46 AM
to me

Hi Michele,

Thank you for reaching out to us at JustAnswer!

We can certainly understand any concern you have with regards to your charges, and we'd like to take a little time to explain things for you. After reviewing your account, it would appear that you had signed up to participate in our 7-Day Free Trial. When the trial concluded on (Expected first payment date), and in order to prevent interruption to your service, your account was billed for a membership.

We hope this helps to clarify things for you. Of course, if you have any other questions about your account, or about how JustAnswer works, we'd love to hear from you! Feel free to reach out to us anytime.

Regards,

Pat
JustAnswer Customer Care

JustAnswer is even faster and easier on our exclusive members-only app! Don't miss out; download the JustAnswer app today on iTunes or GooglePlay and start asking questions on the go.

Ticket Details
Ticket ID: TIK-[protected]
Department: Tickets
Type: Issue
Status: Closed
Priority: Normal

Helpdesk: https://support.justanswer.com/index.php?/test1

Michele Munson
Sun, Aug 2, 7:21 PM (3 days ago)
to support

YES I AM AWARE OF THE TRIAL I TRIED TO CANCEL IT BUT STILL GOT BILLED THEN I HAVE TRIED TO CANCEL AGAIN I DONT KNOW IF I AM CANCELLED OR NOT I DID NOT WANT TO PROCEED AFTER TRIAL I WOULD LIKE A REFUND AND MAKE SURE I AM NOT BILL AGAIN.
MICHELE

I paid £5 through my PayPal Account, but when I realised that this company also requested that I paid £50 per calendar month for there services, I immediately closed their account on PayPal. At the same time requested that they cancel my Account with them. At this point, and subsequently. I have not received any answers to my problem.
I emailed them on several occasions to cancel my account. They replied that had no record of any account in my name. It is strange that they have taken my money, and I have not received any communication from them (All I want is my money back)!
The now want me to give them a survey.

I was in a hurry to help my son fix his Prius's electrical issue. I signed up quickly and through I was paying $5 to receive an answer. The answer wasn't helpful (understandable as electrical issues are hard). However, I didn't realize my credit card would be charged $34 a month for a membership fee. Perhaps it was my fault for not reading the fine print as we were trying to fix a car together. When I saw my credit card had been charged for two months, I called. They canceled but wouldn't refund anything.

Are you kidding me? This is the most unethical action I have ever seen! Your site says trial for 5$ an I see two $66 dollar deductions from my bank account? And when I complain I asked for another 5$ to get connected? I'm sorry, do I have delusional [censored] tattoo on my forehead? No, I do not. Cease immediately and refund immediately unless you wish to be served with fraud and theft charges! Shadiest thing I have ever encountered!

Jun 22, 2020 op recurring pymnt 19jun2020justanswer membersh ca $66.00
Jul 27, 2020 op recurring pymnt 25jul2020justanswer membersh ca $66.00

they charged me 10 cent 5 times and i want my 5 dollars back. fake site! i paid money for a consultation and nithng happened and i did not get to speak to lawyer. This website Has all bad reviews of stealing people's money as well and not helping out anyone. I was charged and revmcieved no advice. I believe this is a scam website and i would like my money reversed.

I honestly thought I canceled my account the day after using it and now it is costing me $150 for late fees on rent because they will not refund the $29 for the program that I cannot use. This is not the way to run a business -to force people to pay for a program that is useless to them.

I have asked -no begged several times that they refund the $29 so I can pay my rent on time and in full but they don't give a crap about anyone -just themselves. Most companies would refund the money to keep the customer happy because a good recommendation goes a long way compared to a complaint.

Expert supplied faulty advice. Customer service [protected] obviously lied and told me I would get a phone call from a agent to help me. No one will even admit to the lie. Repeatedly ask for what I already gave them and sent me a "customer service" number [protected]. I called the number and was told I would get a call at my home for "free" to assist me. They then denied that this was their number even when I sent them the email I received with the number on it. Then they wanted $39 dollars to have some one call me. Clearly I was lied to in a bait and switch offer.

The second of June 2020, i asked a question and received an answer via call. I have been billed 5£ and 43.68£ for the call.
After that even if I did not ask for a membership I have been billed 35£ for a membership. I am asking for a refund of the 35£ and that you stop to take money. According to your website I am not a member (which is ok for me, i do not want to).
I have been asking for a refund already but you have not replied / followed through

I just wanted a question to be answered for a legal manner which was $5 usd and then I decided that it was best to just have a call with a lawyer for $59 usd, weeks later I realized that I was charged $60 usd for a membership that I don't remember subscribing to. They don't want to refund me the $60 dollars that they charged and I didn't even used their services afterwards.

I used the service to get information on repairing my 1995 Mercedes C280. I had my answer successfully given so I no longer needed the service. I then asked to discontinue my subscription to My Answer. They still charged my account even though I asked them to discontinue my service. When I called to resolve the situation they said that "always send a confirmation when people discontinue using their service." That turned out to be a bold faced LIE. No confirmation or anything from them was ever sent event though I left my reason for discontinuing the service. They say they have no record of me ever contacting them about discontinuing service. I need my 34.00 back from these crooks.