JustAnswer

I called Just Answer to ask a question. I read on the website that I could have a trial free question, so I called. When I was told that it would cost $20 for an answer I said I did not want an answer for that price. I did not want service at all from them as I felt their approach was not just.

I called Just Answers again when I saw a charge for $46 dollars. They transferred me to someone who would only give me his initials J.V. He informed me it was my problem if I didn't read all the information on the website and I would not receive a refund.

This is a very unethical company and its employees should not be allowed to continue working over the Internet.

Justanswer.com took more then 120.00 from my credit card!. I never used there site in any way for them to charge me.. I never asked any question and got a answer ever! And they billed me for months without me knowing. I never got a email confirmation of any sort for all these months that they were billing me. I found out (justanswer.com) were taking out my money that I never agreed to from my card, cause I happen to catch onto there scam months later after money was just disappearing from my credit card for no reason! I never seen any scam like this before! The troubling thing is that many many many people are falling into this scam on line! Just look at (justanswer.com) reviews that will tell you everything! I don't know how or why they have not got sued or how this company (just answer.com) is allowed to keep stealing from people!

From [protected]@gmail, com I thought I was signing up for $1.00 never saw notice of a monthle$46 charge. Cancelled my account the next morning when I saw the charge on my credit chard. Called and requested a refund and got a run around by 2 employees, I asked to speak to their supervisor and after a wait of about a minute was informed that the supervisor would return my call after they got off the call they were on.
No suprise supervisor never called.

I don't know how you stay in business!
Joseph reardon
[protected]

I have received my Visa statement and it shows 3 debits to this JA-Exprt.com,

I only signed for a trial of £5.00 and for nothing else.

You have debited me £30 Membership Fee on 6/11 2020 and another £30 for an Expert on 3/12/2020

I have no knowledge of these debits and would like an explanation and a refund for these 2 amounts. I have been mislead and taken advantage of.

PLEASE REFUND THESE AMOUNTS AT ONCE.

I phoned Just Answer with a single question which was not resolved. I expected a minimum charge. I did not enroll in a monthly subscription. Yet, I received a $37.00 charge on my mastercard 11/01/2020 for "Membership". I am instructing my credit card company to ignore any charges from JA-EXPRT.com. My phone calls to the firm get disconnected as soon as I mention the word cancellation. Help! [protected]@gmail.com

Confidential and personal information in a question I posted on the JustAnswer website is still online and is public, and anyone can see it.
I have emailed the support centre at JustAnswer 5 times about this and called their number in Australia 3 times, but confidential legal information is still online and accessible in a Google search with my name and a keyword about my situation.
The representatives from JustAnswer have said that they deleted all the information in the question I posted in response to the lawyer at JustAnswer, however, there is still information online and public.
After 4 emails and 3 phone calls, I asked to speak to a supervisor, and was told that someone would call me back within 30 minutes, but this hasn't happened either.
I then sent a 5th email with a screenshot of the Google Search page and the JustAnswer webpage to the support@JustAnswer.com and haven't had a reply.
Given that some of the information has been deleted and is no longer visible with the Google search, it is possible to delete all the information, so that there is no connection with JustAnswer and my name.
Any advice and intervention with this matter would be greatly appreciated as having the information online and public is affecting my health.

This company is very close to act like a scam. First, the hook you with $5, then, they charge you and zero policy for refund. Even to talk to someone you have to pay more? Very, very disappointed how they keep customers satisfaction. They want your money badly. Just used them once. Never again.

Being charged for this "service

Being charged for this service and do not want it and want my money refunded! I will notify authorities if my name is not removed and my money returned. Thank you

'

I did a free trial membership and they said it was only $5 for questions. After that I canceled my membership. Then I saw a pending charge of $65 on my account. I called and they told me it was temporary. Then I saw it posted the next day. I called back and she told me I canceled it too late. These people are phony and the customer service sounds phony too. The people involved should be living on the street.

I think I replied to JA-Expert for a $1 question/answer thing.
But JA-Expert has been charging my card $46 a month ever since! I tried
to cancel it but now it pops up on another credit card account and I am calling my bank 1st thing tomorrow morning to cancel all charges!
I did not want this service and can't seem to stop it so I am going to have the bank get my money back for me!

UNAUTHORIZED!

Igual que otros consumidores mi queja es por el cobro abusivo que he sido. Yo nunca solicité una membresía, solo cometí el error de realizar una pregunta por la cual pagué en su momento, considero un robo lo que ustedes hacen.
Por lo que solicito el reembolso de los US 29, 40 cargados a mi tarjeta de crédito. Me gustaría que sus cobros fueran justos.

I am on disability which means that I am on an extremely tight income so never would approve this service. I was billed the first time on March27which I did call about and after speaking with a representative I was under the understanding that it would be taken off of my secured credit card with no further charges. I had to make some cuts in my financials so deleted my Bank of America Credit card and the savings account associated with the where the the charges popped up on both dates. I have been disputing these charges with Bank of America but now are threatening to put it on my credit report because there is absolutely no way I could have afforded it then and especially now. I really feel taken advantage of and now taking even a bigger hit financially since Covid.

I have already filed a complaint at the website and with contact to Discover Card account. And I might add---with no results with getting this matter solved for unauthorized charges for a membership that I did not order and do not want.

Where have you obtained my banking details from?
I have never signed to this service.

I found a £50 transaction from yourselves today, I have emailed and been refunded.

However there is one from 13th October where £50 was taken from my account.

I find this dishonest and fraudulent, and informing my bank fraud team about this.

My Name is Laurie Walsh

You have charge my credit card with out my consent!
Please credit that money back to my account or I will take further action!
You charged my account $45.00
I have stopped payment for this Business and will continue to check every month!
I expect to see this credit very very soon!

This is credit card Fraud

I am complaining about the fact that there are unauthorized credit card charges being charged to my credit card monthly and I want to cancel this. I do not want any more charges to my card so please cancel my membership and refund my money. I am on social security and cannot afford this. Your 350ch is insane as I believe this site is. So, once again, I ask you to cancel this account and return any monies you've charged to it.

Hi,
I paid my $5.00 and my question was answered and that was on July 20th. The next thing you know $29 is deducted from my account on August 2nd. I didn't agree to a subscription!. I emailed Just Answer and was told that is how it works and it was just left at that. After your $5 payment for your question, then the $29 fee is deducted. I said that I didn't want the subscription just paid my $5 for that particular question about my dog. It is still trying to be taken out of my account. I was upset enough that I didn't receive the $29 back but now they keep trying to take the amount out of my account. Please look at my account and refund me the $29 along with cancelling whatever is set-up. I'm very disappointed and worried that it is going to mess up my account. Thanks for you time. Paula Saseen
[protected]@yahoo.com

I have e mails stating I have no membership with you but you have taken 150 from my bank. 50 a month fir three months I want it refunded
I used your service in august but cancelled within 48 hours.
I can understand if the first month was deducted but not the next two

Back in april 2020, after thinking over whether to take my cat to a vet about something I wasn't even sure was a prob I decided to try justanswer out. Like most people, I saw a $5 promo for a question so I filled out the form and submitted with the understanding that it would cost only $5 unless someone answers your question... But only then do you pay, and you pay that person directly if you feel they provided you the information needed and requested. Fast forward and the vet did indeed do that... So I paid him $75 or something which was a lot cheaper than a vet visit so win win right? Wrong! I was balancing my account and noticed these $29 monthly payment to justanswer and called my bank... I said I have no idea what this is for please dispute. I just got letters in the mail saying sorry but these are valid and I flipped out. So I called justanswer and they told me that I agreed to sign up for $29 month membership to which I steadfastly denied repeatedly, that I would not have agreed to pay $29 a month for one freaking question. The young lady agreed to refund 1 month but when pressed explained that they can only go back 90 days from cancellation... I said I don't care, how can you guys charge someone anything and not tell them when and why? She said did you not get the email we sent on april 20, 2020... I said absolutely not... She said I will forward it to you. So I hang up and scour my inbox for an email I may have missed but then it got me... That's how they are doing this. They claim they send you an email to which you don't actually get but they are able to provide screenshots to your bank so to them case closed... But I figured out it was the only email of theirs I didn't get... I even said who the hell is john cavenilli and she replied it's our sr. Executive... So I ended the all with don't you think its off that I got his canned spam email about welcome to justanswer... But I didn't get the one email from you your company that confirms to me whether I ever agreed to pay for your product... She had no response... So this is all a scam, fraud, theft... From another billion dollar company and they are allowed to keep doing it all because they provide falsified emails they generate but no one listens to consumer. I want the other $120 stolen from me and I want it back now.

Charge for membership 50.00 the charge to my credit card was to be a small charge of 1.00 to answer q question. Did not sign up for membership.
Once the got the Credit card number they "Just answer" proceeded to
charge for a membership un authorized. i understand may complaints have been file against this
company. Most unsuspected charges and unaware of the practice of using
your credit card for unauthorized membership charges