JustAnswer
Reviews and Complaints

On December 25, 2020 I contacted JustAnswer. via their website, with a question regarding use of the registered trademark symbol in an apartment community newsletter. I did not want a telephone consultation. I was charged $5 for a "trial" question. When asked if I wanted to continue the monthly service, I told them that, "no, this was a one-time question and I have no need for their service." That was to be the end of it. On December 29 I received an email asking to rate Lori and stating that "tips" are greatly appreciated. They even suggested several amounts. I rated her a 5, stating that she was accurate, prompt, and professional; and gave her a $9 tip. Now, on December 31, my bank card was charged $60 for January, 2021 service. This was never agreed to, nor authorized.

On Dec 12/2020 I contacted Just Answer for some legal advice regarding a will dispute. I informed them from a chat session that I was Canadian and clearly stated that I needed legal advice pertaining to Canadian law. They informed me that for a one time fee of $83.64 Canadian they would put me in contact wit a lawyer to answer my question. Reluctantly, I agreed as they seemed like a legitimate company. So, contact was made via live phone call, and the first thing the lawyer asked me was, what state I was calling from. When I mentioned that I was calling from Canada, I was immediately notified that I was in contact with an American firm and they could not deal with a Canadian legal issue. The lawyer assured me that I would not be charged due to an error on behalf of the system and the call was terminated after less than 60 seconds with no legal advice received. My Matercard has been debited for $83.64 and I want this resolved immediately. Regards

Sue Huybensz

I called for help to unsubscribe from VPN and paid a dollar. Today, I see a charge for $46 on my account. Apparently I now have a monthly subscription to Just Answer! I am disabled and my finances are limited. There is no way I would sign up for such an expensive service. I asked twice for a refund and was denied because "when I asked a question I agreed to their terms of service", which included the membership. Fine print indeed! Membership rules should be printed where they are easily noticed. What a sham! I would like a full refund! I bet Just Ask makes most of their income from from people who don't read the terms of service!

Innocent enough I asked a question to get an answer but not sign up for life and no longer require your service. I felt misled.

Called for one question. Got my answer was charged $5. Bank company alerted me that Just Answer was charging my card $34.00/month. I said no I didn't authorize that amount so bank canceled the charge but had to cancel my card and issue a new one which means I have to change all internet info. Called customer service and told them what happened and read the riot act to the [censored] that tried to tell me I was wrong. Do not trust justanswer.com, it is a ripoff organization!

Called for one question. Got my answer was charged $6. Credit card company alerted me that Just Answer was charging my card $65.00/month. I said no I didn't authorize that amount. Called customer service to cancel my service for the vet. The woman said it was cancelled as my credit card was declined. Thank goodness for notification services of some credit card companies! Called my credit card company a month later and Just Answer had tried 4 more times to charge my credit card over the next 4 weeks. I had my acct changed but they are still trying to charge me. $65. A
month no less. Get you in with the $5 first question. But can't seem to cancel.

After writing this Jeff Cavilini sends out his email responses jeff @ask.justanwer.com using pseudo names Adrian B., Pearl Wilson, P Junnel again reflecting he thinks were all FOOLS. - Jimmy Jr. High Games!

- Mr. Cavillini - response to my email below - "With this structure, our customers know that if the answer or their experience is unsatisfactory, their deposits will be fully refunded as part of our 100% satisfaction guarantee. "

Me - Silvernail - clearly Mr. Cavillini should follow up and give me a full refund or is this just another unprofessional marketing scheme by Just Answers unprofessional staff - trick?

Me - Silvernail email - Dear Pearl Wilson & P Junel, Adrian B. email to jeff cavallini

If you review my past history with Just Answer I used, you quite frequently. Your price for the information [which was much more intricate advice from lawyers] was upfront. Being a straight-shooter, I appreciate knowing upfront exactly the cost. This gives the consumer, i.e. me, the power to decide or to decline.

You have solicited a classic Marketing Group to Catfish your customers for instant gratification. They incorporated one of the oldest catfishing schemes on the planet, and they should be FIRED. Your consumers are not Fools. In the end this scheme for revenue will bite you, undermining any and all trust built over years in your client base is the risk you gamble with.

Once you lose the trust from your client base, it will be unrecoverable under the Company name "Just Answer". Of course, I'm sure you will be able to establish a newco with a different name. Exactly what a Company does after they have caused their own problem. The Fish Rots from the Head.

Marketing people generally speaking have no brilliance, no imagination, no authenticity, and zero integrity, just a robotic gift for catfishing and pretense. You should ask yourself how much have you paid out to this Marketing Group who came up with this, not merely but incredibly obvious copycat game?

I am 71 years young and I am going to start a blog in 2021 - tips for consumers. I have time and have learned a lot over the years and want to share.

Paying an unexpected $65.00 membership for a basic "A" leads to "B" which leads to "C" question is undoubtedly and absolutely outrageous.

Good Luck,

Rebecca Silvernail

I was charged $0.10 on December 8th, $0.10 four times on December 9th, $0.04 on December 9th & have just been charged $70.00 on December 14th for what I'm not sure. I asked a question which was not answered & have been charged fees rubbish

I called Just Answer to ask a question. I read on the website that I could have a trial free question, so I called. When I was told that it would cost $20 for an answer I said I did not want an answer for that price. I did not want service at all from them as I felt their approach was not just.

I called Just Answers again when I saw a charge for $46 dollars. They transferred me to someone who would only give me his initials J.V. He informed me it was my problem if I didn't read all the information on the website and I would not receive a refund.

This is a very unethical company and its employees should not be allowed to continue working over the Internet.

Justanswer.com took more then 120.00 from my credit card!. I never used there site in any way for them to charge me.. I never asked any question and got a answer ever! And they billed me for months without me knowing. I never got a email confirmation of any sort for all these months that they were billing me. I found out (justanswer.com) were taking out my money that I never agreed to from my card, cause I happen to catch onto there scam months later after money was just disappearing from my credit card for no reason! I never seen any scam like this before! The troubling thing is that many many many people are falling into this scam on line! Just look at (justanswer.com) reviews that will tell you everything! I don't know how or why they have not got sued or how this company (just answer.com) is allowed to keep stealing from people!

From [protected]@gmail, com I thought I was signing up for $1.00 never saw notice of a monthle$46 charge. Cancelled my account the next morning when I saw the charge on my credit chard. Called and requested a refund and got a run around by 2 employees, I asked to speak to their supervisor and after a wait of about a minute was informed that the supervisor would return my call after they got off the call they were on.
No suprise supervisor never called.

I don't know how you stay in business!
Joseph reardon
[protected]

I have received my Visa statement and it shows 3 debits to this JA-Exprt.com,

I only signed for a trial of £5.00 and for nothing else.

You have debited me £30 Membership Fee on 6/11 2020 and another £30 for an Expert on 3/12/2020

I have no knowledge of these debits and would like an explanation and a refund for these 2 amounts. I have been mislead and taken advantage of.

PLEASE REFUND THESE AMOUNTS AT ONCE.

I phoned Just Answer with a single question which was not resolved. I expected a minimum charge. I did not enroll in a monthly subscription. Yet, I received a $37.00 charge on my mastercard 11/01/2020 for "Membership". I am instructing my credit card company to ignore any charges from JA-EXPRT.com. My phone calls to the firm get disconnected as soon as I mention the word cancellation. Help! [protected]@gmail.com

Confidential and personal information in a question I posted on the JustAnswer website is still online and is public, and anyone can see it.
I have emailed the support centre at JustAnswer 5 times about this and called their number in Australia 3 times, but confidential legal information is still online and accessible in a Google search with my name and a keyword about my situation.
The representatives from JustAnswer have said that they deleted all the information in the question I posted in response to the lawyer at JustAnswer, however, there is still information online and public.
After 4 emails and 3 phone calls, I asked to speak to a supervisor, and was told that someone would call me back within 30 minutes, but this hasn't happened either.
I then sent a 5th email with a screenshot of the Google Search page and the JustAnswer webpage to the support@JustAnswer.com and haven't had a reply.
Given that some of the information has been deleted and is no longer visible with the Google search, it is possible to delete all the information, so that there is no connection with JustAnswer and my name.
Any advice and intervention with this matter would be greatly appreciated as having the information online and public is affecting my health.

This company is very close to act like a scam. First, the hook you with $5, then, they charge you and zero policy for refund. Even to talk to someone you have to pay more? Very, very disappointed how they keep customers satisfaction. They want your money badly. Just used them once. Never again.

Being charged for this "service

Being charged for this service and do not want it and want my money refunded! I will notify authorities if my name is not removed and my money returned. Thank you

'

I did a free trial membership and they said it was only $5 for questions. After that I canceled my membership. Then I saw a pending charge of $65 on my account. I called and they told me it was temporary. Then I saw it posted the next day. I called back and she told me I canceled it too late. These people are phony and the customer service sounds phony too. The people involved should be living on the street.

I think I replied to JA-Expert for a $1 question/answer thing.
But JA-Expert has been charging my card $46 a month ever since! I tried
to cancel it but now it pops up on another credit card account and I am calling my bank 1st thing tomorrow morning to cancel all charges!
I did not want this service and can't seem to stop it so I am going to have the bank get my money back for me!

UNAUTHORIZED!

Igual que otros consumidores mi queja es por el cobro abusivo que he sido. Yo nunca solicité una membresía, solo cometí el error de realizar una pregunta por la cual pagué en su momento, considero un robo lo que ustedes hacen.
Por lo que solicito el reembolso de los US 29, 40 cargados a mi tarjeta de crédito. Me gustaría que sus cobros fueran justos.

I am on disability which means that I am on an extremely tight income so never would approve this service. I was billed the first time on March27which I did call about and after speaking with a representative I was under the understanding that it would be taken off of my secured credit card with no further charges. I had to make some cuts in my financials so deleted my Bank of America Credit card and the savings account associated with the where the the charges popped up on both dates. I have been disputing these charges with Bank of America but now are threatening to put it on my credit report because there is absolutely no way I could have afforded it then and especially now. I really feel taken advantage of and now taking even a bigger hit financially since Covid.