JustAnswer
Reviews and Complaints

I originally authorised a payment of $4.00aud plus an additional payment of $14.00aud for assistance with a problem I was having with my pc.
Now, for the second time, justanswer have deducted the unauthorised sum of $84.00aud from my account.
You are instructed to immediately refund that unauthorised payment & cease any further deductions.
I have had legal advice on this matter & should this action not cease, legal action will be taken to stop it.

My PC produces loud buzzing noise at cold boot. I thought JustAnswer was a company from Microsoft (which I trust) so I asked them for advice. They told me to deposit USD 5 for a 1 month trial, then a so called "specialist" gave me a useless answer (I have already tried what his suggested). then became silent after I dismissed his ideas. I became suspicious so I checked my Email, It turned out they forced a membership on me and changed me 41 pounds without my knowledge and consent.

There is no way I can cancel my bogus membership from their website so I lodge this complaint to ask the authority to help me cancel my unwanted membership and get my money back from this company of cheaters.

I have used this website once for a medical question, $78 was taken out of my account I have proof of this And today another $78 has been taken out I have not used the app since and I didn't make an account with this website or have any account of some sort. On the day I used this website I payed the fee for the doctors advice plus the extra $5 so I am very annoyed as to why this extra $75 has been taken out of my account. I went on too the website and it tried taking my money again by asking if I wanted to talk to there lawyers and to pay money again. I am extremely annoyed and want my money back . I would like to know why this money was taken out of my account if I have not used this site

Hi,
10 days ago I contact JAnswer to give me a medical advice and paid £5 online for the service with my credit card (they give
me a futile information anyway).
Today... They take out from my bank account £35 without my permission! I dind't sign anything! This is a realy stole. Are they using my credit card numbers to stole me when they want!?...
I hope that someone can help me but I'll report autorities this case.
Be carefull all of you.
Regards,
Jaime Dinis

I agree to the $5.00 charge for an answer, but not to the $46.00 I was charge for. When they ask me if I was satisfied with the answer I told them no, the answer I received I already got it searching for free on the internet. I thought they were going to give me the name of a lawyer locally. My trial membership was supposed to end on 04/10/2019 and my account was charged last night 04/10/2019 for $46.00. This is a scam dont fall for it. I sent them an email on 04/09/2019 cancelling (see attached)

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Re: Keep the answers coming
Yahoo
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Sent

ELIZABETH SELVA-GUERRA
To:
JustAnswer

‎Apr‎ ‎9 at ‎12‎:‎47‎ ‎PM

Please close my account, I do not want to continue with this service, it does not work for me.

[protected]@yahoo.com

On ‎Tuesday‎, ‎April‎ ‎9‎, ‎2019‎ ‎09‎:‎33‎:‎43‎ ‎AM‎ ‎EDT, JustAnswer wrote:

Keep the answers coming
If you are unable to view this message correctly, click here

Don't miss out
We hope you're enjoying your trial membership. We look forward to being your trusted source of Expert answers for years to come. Here are some ways you can get the very best out of your membership:
◦ Free questions for you, your family and friends
◦ One-on-one attention and unlimited second opinions
◦ Priority access - responses in 30 minutes or less
◦ Expert financial checkups, repair guidance, health assessments & more
◦ Members-only app to solve anything, anywhere, 24/7
◦ VIP customer support

My wife suffers from Alzheimer disease. According to credit card statements from June 2018 she asked a question on Just Answer web site thinking it was costing her$5. She apparently put this charge on her credit card. Just Answer has been auto billing her card $46 a month to present date March 2019 to a total withdrawal of $412 from her account.
As her husband and caregiver she was unaware of what she was doing at the time, not understanding the terms and conditions.
I called Just Answer customer service asking them to please refund her money as she probably thought she was getting a question answered for $5. My request for the refund was denied because they said she did not cancel her membership within the 7 days.
The disease is much worse now and she does not remember the ordeal at all.
Just Answer is not out any money by refunding my wife's money back to her card account, and can deduct the $5 for answering what ever question she was wanting answered. Respectfully, Fred Holwell email: ( [protected]@bresnan.net )

Member No [protected]
On 22/03/2019 I asked a question about a computer problem the so called expert did not have a clue what I was talking about and DID NOT resolve the issue at all- I conatcted you about this and was told I would get a refund of the charges FREAKING $84 - NOT ONLY did you charge me but you DID NOT refund the VERY over priced charge for USELESS information - I WANT MY MONEY BACK!

They continued to charge my account without my authorization. I authorized a 5.00 charge and two days later they charged an addition 39.00 and then three days later they charged an additional 46.00. I called and spoke to someone obviously from out of the country and they refused to address my complaint. I am concerned that they even ended the membership that they claimed I authorized which I didn't sign up for.

I have been seeing charges on my card for your company. I have not given any authorization for such transaction to be done. I am asking that you discontinue such transaction and reimburse me the monies which were withdrawn from my account. I have also spoken to my banking institution and given them authority to block your company from futher charges to my card. Failing to comply with my request will force me to seek legal action against your company. I look forward to your speedy response and corporation. My name is Avalon McCall.

On the 27th February 2019 I was searching for an answer on a service I could not easily find an answer too.
Just Answer pooped up - You said that for $5.00 which you would refund if you couldn't answer, I thought O.K.
And I gave you my credit card number - next thing you said that you were going to charge me $72.00 !
I promptly objected to that, and told you not to proceed, you ignored that and the next thing I new was when my bank
statement arrived today 29 03 19 with a debit of the $72.00.
I demand an immediate refund but you will probably ignore me as you are obviously just another bunch of ripoff merchants.
If U do not hear back from in the next 24 hours, I will take my complaint to the Commerce Commission

Jack Morris
jack.[protected]@xtra.co.nz

You are deducting 52.00 a month from me and I have not asked for a membership. I did a one off advise on my bmw 12/1, it was $8.00.
You have charged me $52.00 per month for 3 months. I had not realised as I have two family members very sick and not balanced my credit card.
You need refund the 3 monthly payments immediately or I will report this.

The membership number that seems allocated to me is
Justanswer *Membershp [protected] Ca

Please reply next 24 hrs
Robyn Goulevitch +[protected]

I asked a question yesterday about Rental of a home in which the tenant has not paid for 2 months, and even after an Eviction Notice still refuses to move out.
Instead of answering the question, Just Answer charged me $63 and $5 without an answer, and without my permission.
I feel annoyed. And this is a bunch of lawyers who promised to answer my question, and instead stole my money.
Father Ron Barnes

Hi
I agreed to pay $5 for advise from just answer. T
The website kept asking if I wanted to pay more to receive a quicker response to my question. I ceased involvement with just answer and felt too uncomfortable to track my way through the website to ask a $5 question.
My pay pal account identifies that I was charged $28 dollars.
Please can you advise me by email. How I can be refunded the $28

I have had POOR SERVICE

Have requested a refund, last week.

No reply.

Now trying to log onto your front end 'Live Chat 'to ask what is the update about date of refund, its clearly a scam and there are no agents just pretty icons of young Admin people with an algorithm behind which direct to a pay page .

I've paid up front fee and then again - still had NO FIX and poor service.
Your offering says refund if not happy.

But how do I progress this?

Yvonne
yvonne.[protected]@googlemail.com

I went onto the just answer web site to ask a Facebook question, I was directed to the payment section, prior the site advertised it was a $5.00 totally refundable one off payment, but when I went to PayPal today I notice I was charged $70.00 with following monthly $70;00:
Payments .

When I saw the charge I did not go to the site to retrieve the answer and when I tried to log the complaint I was again directed to the payment
Page.

Kathryn Jansen

Looked online for an answer to a problem that, had I known the company charges and keeps taking money from your credit card company, I wouldn't have gone through with it. It's truly an underhanded trick for a guy who used his wife's pregnancy to create empathy from others. This is nefarious. I received no money back for 7 months of free money for these people. I hope they have to resort to making an honest living.
Stick with You Tubers who aren't out to stiff you.
Life's little lessons.

I paid £5.00 to ask a question - this was authorised I did not authorise the additional £40 taken from my Bank account and would like this refunding.

Just Answer advertise that they can provide legal advice for a fee of £5.00 however then deduct £40 in addition without your authority or knowledge.

This is false advertising and extremely misleading.

Regards

Simone

I am having a problem with my car air con. I was seeking help from forums when this site popped up asking if they could help. I thought it was a forum chat. I explained my issue and I was surprised at the speed of the response. I was asked a number of questions and asked if I would like to talk to a mechanic who could help me. I did.
I was directed to another page which asked me for a $5 good faith deposit to talk to a mechanic. I thought about this for a while and decided that $5 is not a lot if it helped.
This took me to another page labelled UK Mechanic (I started out on an Australian page which is where I am), and asked if I would like to be directed to a mechanic. I followed this hoping to talk to someone who at least was familiar with my car but I was suspicious about the UK part.
I was directed to yet another page which informed me that if connected I would be liable for another $45 as balance of a $50 advice fee.
None of this was explained to me before.
I realised then why the response at the beginning was so fast. I was not chatting to anyone at all - it was a robot who was just asking meaningless questions to suck me in for a re-direct to where I needed to pay.
This is a scam of the highest order. I backed out at this point. I cannot say if there is any worthwhile information at the end of this, I simply object to being led into paying money without prior warning.
If you look at the method used you will see that it is a spider web site.
It claims that you can get a full refund if not satisfied but the site contains no other path but the spider web.
I even entered the complaint into another chat box using some very direct and accusing language, and was offered legal advice at the same rate.
This is their robot again asking rubbish just to get you to follow on to the payment screen.

MORAL - DO NOT USE OR TRUST JUSTANSWER.COM

My email is [protected]@gmail.com
I contacted you because my Gmail didn't work, couldn't open any email. A technician fixed the problem with remote access but my card was charged TWICE. AUD73 and AUD55 - this latter is the amount I agreed to when he remotely accessed my PC. I tried to get in touch again about the double charge - but guess it was just a virtual assistant - so I didn't go anywhere with my issue.
Please reimburse me for the AUD73.
Thanks Gabriella

I signed up for a brief membership with just answer, then when I saw that they took an annual membership out of my bank account, I requested a cancellation and refund of my money on that very same day. They referred to some fine print somewhere in their membership agreement and denied my request. A scam without question. I am sure that much of their revenue stems from clients like me. Never again.