JustAnswer
Reviews and Complaints

Hello I hope my email finds you well
I am writing this complaint after (3) previous emails that was sent from me trying to resolve the issue, but did not even get an acknowledgment of receipt of my emails.

This is actually the third email that I send which I did not get any response from. The previous two emails were sent one on the 20th and 26th of the current month and before that I emailed Zoe on the 19th of June regarding the same issue .

First problem:
Zoe answered my question partially on May 16, 2019 and then she asked me that she prefers to talk to me over the phone to understand the issue better (But NEVER mentioned that the phone call will be charged on my credit card)

The second problem :
My credit card was charged $77.00 for the membership (without my consent)

Total Amount I payed:
5 dollars Deposit(I AM AWARE OF AND ITS FINE)
57 Dollars for the partially answered question( I AM AWARE OF AND ITS FINE)
48 Dollars for the phone call (I was not explained that the charges will be on me, I AM NOT FINE WITH IT )
77 Dollars for the membership which I did not asked for( I AM NOT FINE WITH IT )

I would like to get the (77)Dollars and the (48) Dollars back to my credit card
and the remove the details of my credit card from your records

i phoned yesterday paid my 5 dollars and did not fix this very simple problem the reason i had to get outside help is my mobile phone is u/s and to go thru normal procedure thay require phone number to send your phone or gmail which is hard when unable to sign in i again contacted you and spoke to your robot she again transferred me to a expert agin i was charged 5 dollars could not go any further as your system required password very fustrating this should be a simple problem to fix but all i got so far is a runaround

my gmail is [protected]@gmail unable to receive due unable to sign in

my mobile no is [protected] umable to use as u/s waiting on new one

my land line is [protected] working thank god

you have cost me 10 dollars for doing nothing
please advice why this very simple problem is so hard for you to fix
if you rnot reply i pass this to consumer affairs and let them process it

I need for you'll to refund my money because because I never ask for your help at anytime. for the 3 month you have credit card and took a payment. When I call you, you claim I don't have any account with your company, but yet still I'm paying a monthly fee that I don't need so refund my my money

My Name:

Margaret Brouillard
1189 Big Vic RD
Ville Platte, LA 70586

I was recently transfered (somehow) to your site whilst attempting to source a replacement part from TomTom for their GPS device. I was told I needed to pay a refundable $5 and was connected to a Toyota mechanic! ! Obviously TomTom had misdirected my enquiry. I now find that I have not only been charged the promised refundable $5, but also another $41.20 for membership. Where's all this coming from?
If somehow you have signed me up for something, please cancel it forthwith and refund the amounts already charged
Regards
Malcolm Saunders
[protected]@bigpond.net.au
[protected]

I foolishly requested assistance from JUST ANSWER and was told to pay up 5 GBP, which i did. The answer was totally unsatisfactory and was told that i must pay an extra 33 GBP for more information. I declined. Now i see that they have deducted 38 GBP from my account . For what i would like to know?
Companies like these need to be "named and shamed" as they take funds for doing nothing and rip the public off. They also give a terrible name to online shopping.

I asked a question on JustAsk and I never got a response. They took my money out of my account. They told me it was going to take 8 minutes for them to answer and I never got a response.
I've been reading and a lot of people say this is a scam and that they get charge every month. Somehow I managed to cancel the subscription, I just hope they don't charge me for nothing in the future.

I wanted to know something relating to my entertainment unit and was asked for my credit card details so that a minimum charge of $5.00 could be charged, fine, I decided not to continue with the service and thought that was that. A few days later my account was charged AUD $69.00 which was for a "membership" charge something I knew nothing about or authorized.I attempted to log in and cancel this payment and the return of my money, Of course I had forgotten my password and after three attempts to get a new password nothing,

These people are out and out crooks and there are page after page of complaints testifying to this.
I want my money returned to my account now and any connection to this mob cancelled

I have used your service once about 2 Year ago and I paid for it. I have never signed up for anything else and I am not a member of any club, yet you charge me $64.- Dollars every month. Are you crazy? I am a pensioner and cannot afford this kind of crooked Game. Unless you refund all you have illegally taken from me, I will have to do something else to retrieve all these dollars you fraudulently charged to my account.

Have you people no conscience? Stealing from a 75-year-old pensioner who is struggling to stay alive on a minimal Pension? I am sure you can find a different way to get rich.

I remain in the hope that you will see the light

Hubert Reiter

On 7 June 2019 attempted to use your site for a mechanics answer to a motorcycle problem.The mechanic didnt provide any relevant useful information so I contacted just answer several times and You agreed to cancel the transaction, just answer saying it was only showing as pending by my bank and that You wo ukd can cel at Your end. 2 weeks later 20 June $58 US is again charged to my account.
Account [protected] Paul S Wyles.
You are were not authorised to take any funds from this account which you agreed on 7 June 2019 .I expect this matter to be fixed up immediately and have contacted my financial institution who say it must be cancelled from your end which your company agreed to do.l have cancelled my card seeing funds are still pending but if the money does go through I expect a full refund.
Please explain to me as well how this has happened after my previous correspondence and your agreement to cancel the transaction.
Paul Wyles
Mob 61 [protected]

I've been charged $46 for NOTHING. I have no idea why this showed up on my credit card bill on 20/06. They are a scam.
I was charged $5 and paid only to receive an email that my membership had been cancelled. Since I did not subscribe to any membership I ignore.
On 21/06 my account got debited.
I sent a mail immediately and logged on only to see membership active. Same company I received mails on the 29th og may that it had been cancelled. Thy wen t and deducted my money and not -$5 but $46 and they have refused to give me my money. that are a big scam.

I joined just answer about the 15th or the 16/6/2019 and asked them for help with why I couldn't get net flicks on my TV as it had happened about 4 times. I paid $5, then they took $29 out to speak to a specialist. I didn't hear from a specialist till about 2 days after, he did apologise for taking so long to answer. But I had already been to a shop and bought what I needed and fixed it myself. So I actually never used him.

On Saturday the 22/6/2019 at 1/4 to 5 am Australian time they have taken out $49. I would like to cancel the service and get a refund back. I can't cancel my card to stop them taking out any more money as I am going on a road trip and won't have time to change everything I will need to as a consequence of changing my card.

I would really appreciate your help.

Thanking you Diana Barclay
[protected]

vip@justanswer.com is the email address I wrote to cancel saying I do not want to use this service. I have been charged from 03/04/2018 and would like a refund for the full amount of months x the amount charged, please? Regards, Julie Stewart [protected]. email address is [protected]@gmail.com
I joined to ask a question and then rang not emailed as I previously wrote to speak to someone in New Zealand to let them know that I would not want to use the service again as it did not give me any satisfaction to my question. Not helpful at all so I thought the cancellation had been done.
I am changing banks a have gone through all of my accounts since 01/01/2019 to make sure I have not missed companies to send our new details to before we close our accounts. I came across this same amount of recurring each month. This should be shut down the way these companies are not being ethical. They have no morals, they take peoples money and they can see no other questions have been asked of Just Answer and I had told them I would not be ever us the service again as it did not meet my request. Not a good service really.

I Thought that a source of internet advice might assist me to fight a speeding offence.
I was asked to make an initial payment that could be refunded within 7 days if I was not satisfied. After a complex email dialogue with several people purporting to be Barristers etc I realised that I was on a trip to nowhere so I emailed them to cancel the payment and any further contact. However, I did not receive a refund and over the next few months I received emails from various Justanswer individuals who referred to my initial complain . I tried again several times to get them to cease and eventually they stopped. Last week I checked my bank statements and discovered that they had been taking an unauthorised £40 from my account every month for 6 months. Nationwide are now taking steps to retrieve the payments and I trust that they will successfully get these scam operators to cough up. I am reliably informed that the bank are dealing with similar problems by this company daily!

you are taking money illegally from me. stop it now. cancel windowguy28@yahoo.com. will have your payment stopped in my account. you answered the question and I paid. I no longer need or want your service. do not take any more from my account. your are being greedy and taking money from someone on social security. once again please get me off your list and no more.

I used Just Answer (Australia) about a year ago and paid for the consult. Only just noticed that I'm still being charged via my credit card, every month for a service I no longer require or want. Please refund and cancel membership with immediate effect.

I have a reference that I got off my CC statement: [protected] us

and Ref#55464699148200709226675

Thanks

Shirin Whittaker

+[protected] (Tel)

Hi,

I noticed that Just Answer is taking money out of my credit card since I initially made a one off payment. There has been an amount of $72 taken from my account every month since January 2019. I only required Just Answer services for December 2018 and I specifically made a point that this was a one off.

Can someone please help me refund the amount you have taken from my credit card.

Thank you
Niko

I ask Just Answer to help with a problem regarding the internet---THe answer I got was the same as I had googled ---that was a waste of time---Then the rep kept sending me emails about the payment of $5.00 and in the end I got sick of it and filled in the form so he would be out of my hair---I did score him very low on the survey and I felt the answer was worth nil--Now you have charged $66.00 to my CC on the 6th June which you have no authority to do so--Please refund this $66.00 immediately or I will take the matter further Blayne Sinclair

I have used this Service once about a Year ago to speak to a Lawyer and I paid for it. I never Joined anything or anyone. Yet, I find that you are charging my Pensioners Account continually $64.00 Australian Dollars every month. I am in the Nursing Home for the last two Years and just became aware of this Abomination. How dare you. Robbing a handicapped Pensioner, living on the Breadline already. This would have to be just about the lowest act I have ever witnessed. There has been clearly a Mistake made by some Idiot, which cost me dearly.

Would you be so kind as to refund the illegally obtained Money to my Account as soon as you are able to do so. I need it badly and am, at this Time, completely broke. And don't you dare and repeat this activity or I will have to involve the Police.

I would like to write something polite for the ending, but what's coming to Mind is not very polite, so I just leave it at that for the Time being.

Hubert Reiter
Freemasons Aged Care Home
25 Mephan Street, Footscray 3011 Victoria, Australia.

I was unable to get into my google chrome browser and after several attempts I contacted just answer. I gave my credit card info and a rep (robsworld) came on the chat site and asked if he could take over my screen. I gave him permission and was explaining what the problem was currently. After about 4 minutes, I had not seen a written response and submitted an inquiry if he was still there. I got no answer, but the screen said the rep was closing down the chat: nothing done, no advice, no assistance, no discussion — absolutely nothing! I saw at the bottom of my cell phone my order id: [protected]-670. Above this number, it said "not happy with your answer? Request another expert. Your conversation is covered by our disclaimer," I did request another rep on the cell phone and was transferred to the legal dept. Of just answer to issac, who was asking to please put in a credit card for the $47 charge. I did not want anyone from legal. I just wanted a service rep. I called the service # [protected] and lea apologized for the problem and said they would refund my $5, not charge me anything else and have a tech call me back at no charge. I waited about 40 minutes and was not contacted. I called again and spoke to james who assured me someone would call me. I waited over 90 minutes and called back and spoke to maddie and she too assured me that someone would call me. Two hours later, I called to speak to a supervisor (joelle) who promised me someone would call me tonight. I said, "don't you close at 9pm" and I was told, "no, we are open 24/7".
During each phone conversation with the four people above, I stated they must
Call my home phone #: [protected] and do not contact me through the cellphone number. Each person said they would call the number I gave them.
When I spoke to the supervisor joelle, I explained that I have been waiting for over five hours and what if they call at 1 or 2 in the morning. She told me if they call and I do not answer, they will try later. I was charging the cell phone I initially requested the just answer chat from and I was not on my home phone at all, keeping it clear. I even cancelled going to a party with my husband because I needed to get into my computer. Then at 8:24 pm I went to see if my cell phone was charged and I saw a notice from a "frank" asking if he could assist me. Seriously?!? I immediately sent a notice back and tried to call the number I reached people before — and was told by automated operator that I "... Called outside normal business hours." this is absurd! I explained to joelle that I have an organizing business for people in the entertainment industry and have referred many clients to you when there has been a problem. My clients have lots of money and want answers fast, so they are a great source of revenue for just answer. I am afraid I will never refer anyone to you again! I have very little faith that anyone will call me [protected]), but believe me, your yelp review will reflect your incredibly bad customer service! Utterly ridiculous!
Tracey campbell

I used the just answer service approximately a month to six weeks ago. I was VERY pleased with the chat service I was offered. The problem came when I asked my first question in regards to issues with my android tablet. It was locked and I asked the tech to share steps to resolve this.
His answer was to turn it off and turn it on.
I immediately felt he was possibly not taking me serious as 99% of people know it do this.
At that point he was not ready to share any other answers.
I decided just answer maybe was not the place to get tech assistance with this issue.
I ended the chat and immediately contacted customer service in regards to fees I would be charged.
I was repeatedly told there would be no charges and if one was placed on my card it would be removed within five days.
A few days later a Visa employee contacted me to share that just answer had placed charges on my card and they were concerned.
I immediately contacted just answer and they reassured me that the charge would be off in five days. I waited patiently.
Well today I received my Visa bill and there it was...a charge from just answer.. I am going to contact Visa today. I want this removed from my account immediately. Karen