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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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P
6:47 pm EDT

JustAnswer forgot my password for gmail

i phoned yesterday paid my 5 dollars and did not fix this very simple problem the reason i had to get outside help is my mobile phone is u/s and to go thru normal procedure thay require phone number to send your phone or gmail which is hard when unable to sign in i again contacted you and spoke to your robot she again transferred me to a expert agin i was charged 5 dollars could not go any further as your system required password very fustrating this should be a simple problem to fix but all i got so far is a runaround

my gmail is [protected]@gmail unable to receive due unable to sign in

my mobile no is [protected] umable to use as u/s waiting on new one

my land line is [protected] working thank god

you have cost me 10 dollars for doing nothing
please advice why this very simple problem is so hard for you to fix
if you rnot reply i pass this to consumer affairs and let them process it

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M
6:15 pm EDT

JustAnswer you owe me my money back

I need for you'll to refund my money because because I never ask for your help at anytime. for the 3 month you have credit card and took a payment. When I call you, you claim I don't have any account with your company, but yet still I'm paying a monthly fee that I don't need so refund my my money

My Name:

Margaret Brouillard
1189 Big Vic RD
Ville Platte, LA 70586

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M
12:28 am EDT

JustAnswer charges

I was recently transfered (somehow) to your site whilst attempting to source a replacement part from TomTom for their GPS device. I was told I needed to pay a refundable $5 and was connected to a Toyota mechanic! ! Obviously TomTom had misdirected my enquiry. I now find that I have not only been charged the promised refundable $5, but also another $41.20 for membership. Where's all this coming from?
If somehow you have signed me up for something, please cancel it forthwith and refund the amounts already charged
Regards
Malcolm Saunders
[protected]@bigpond.net.au
[protected]

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B
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer deductions from bank account for no services rendered

I foolishly requested assistance from JUST ANSWER and was told to pay up 5 GBP, which i did. The answer was totally unsatisfactory and was told that i must pay an extra 33 GBP for more information. I declined. Now i see that they have deducted 38 GBP from my account . For what i would like to know?
Companies like these need to be "named and shamed" as they take funds for doing nothing and rip the public off. They also give a terrible name to online shopping.

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8:31 pm EDT

JustAnswer question never answered.

I asked a question on JustAsk and I never got a response. They took my money out of my account. They told me it was going to take 8 minutes for them to answer and I never got a response.
I've been reading and a lot of people say this is a scam and that they get charge every month. Somehow I managed to cancel the subscription, I just hope they don't charge me for nothing in the future.

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8:53 pm EDT

JustAnswer my account was charged with a unauthorized amount and cancel my account

I wanted to know something relating to my entertainment unit and was asked for my credit card details so that a minimum charge of $5.00 could be charged, fine, I decided not to continue with the service and thought that was that. A few days later my account was charged AUD $69.00 which was for a "membership" charge something I knew nothing about or authorized.I attempted to log in and cancel this payment and the return of my money, Of course I had forgotten my password and after three attempts to get a new password nothing,

These people are out and out crooks and there are page after page of complaints testifying to this.
I want my money returned to my account now and any connection to this mob cancelled

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12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorized debit card charges.

I have used your service once about 2 Year ago and I paid for it. I have never signed up for anything else and I am not a member of any club, yet you charge me $64.- Dollars every month. Are you crazy? I am a pensioner and cannot afford this kind of crooked Game. Unless you refund all you have illegally taken from me, I will have to do something else to retrieve all these dollars you fraudulently charged to my account.

Have you people no conscience? Stealing from a 75-year-old pensioner who is struggling to stay alive on a minimal Pension? I am sure you can find a different way to get rich.

I remain in the hope that you will see the light

Hubert Reiter

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2:04 am EDT

JustAnswer bike mechanic charge that you agreed to cancel. again charged to my account 14 days later

On 7 June 2019 attempted to use your site for a mechanics answer to a motorcycle problem.The mechanic didnt provide any relevant useful information so I contacted just answer several times and You agreed to cancel the transaction, just answer saying it was only showing as pending by my bank and that You wo ukd can cel at Your end. 2 weeks later 20 June $58 US is again charged to my account.
Account [protected] Paul S Wyles.
You are were not authorised to take any funds from this account which you agreed on 7 June 2019 .I expect this matter to be fixed up immediately and have contacted my financial institution who say it must be cancelled from your end which your company agreed to do.l have cancelled my card seeing funds are still pending but if the money does go through I expect a full refund.
Please explain to me as well how this has happened after my previous correspondence and your agreement to cancel the transaction.
Paul Wyles
Mob 61 [protected]

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C
9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer deduction of $46 for nothing

I've been charged $46 for NOTHING. I have no idea why this showed up on my credit card bill on 20/06. They are a scam.
I was charged $5 and paid only to receive an email that my membership had been cancelled. Since I did not subscribe to any membership I ignore.
On 21/06 my account got debited.
I sent a mail immediately and logged on only to see membership active. Same company I received mails on the 29th og may that it had been cancelled. Thy wen t and deducted my money and not -$5 but $46 and they have refused to give me my money. that are a big scam.

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D
6:58 pm EDT

JustAnswer keep taking money out of my account

I joined just answer about the 15th or the 16/6/2019 and asked them for help with why I couldn't get net flicks on my TV as it had happened about 4 times. I paid $5, then they took $29 out to speak to a specialist. I didn't hear from a specialist till about 2 days after, he did apologise for taking so long to answer. But I had already been to a shop and bought what I needed and fixed it myself. So I actually never used him.

On Saturday the 22/6/2019 at 1/4 to 5 am Australian time they have taken out $49. I would like to cancel the service and get a refund back. I can't cancel my card to stop them taking out any more money as I am going on a road trip and won't have time to change everything I will need to as a consequence of changing my card.

I would really appreciate your help.

Thanking you Diana Barclay
[protected]

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Update by Diana Barclay
Jun 21, 2019 7:09 pm EDT

Appropriately 15th or 16/6 /2019 at 2030 hrs I signed up as I needed help getting onto Netflix. They charged me $5 to ask a question, then they took out $29 to speak to a specialist. Well the specialist never got back to me until about 2 days later, he did apologise for taking so long. I explained that I had already fixed the problem myself by buying something from the shops which fixed the problem.

Then this morning at about 0500 hrs 22/6/2019 they took out another $49. I had already explained to them that I didn't use the services of their company and I wasn't happy with them.

If I could get some help as I would like my money back. I will be taking this as as far as I can to stop this happening to anyone else.

Thank you
Diana Barclay
EmIl. - Di.barclay4334@gmail.com

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J
11:04 pm EDT

JustAnswer just answer

vip@justanswer.com is the email address I wrote to cancel saying I do not want to use this service. I have been charged from 03/04/2018 and would like a refund for the full amount of months x the amount charged, please? Regards, Julie Stewart [protected]. email address is [protected]@gmail.com
I joined to ask a question and then rang not emailed as I previously wrote to speak to someone in New Zealand to let them know that I would not want to use the service again as it did not give me any satisfaction to my question. Not helpful at all so I thought the cancellation had been done.
I am changing banks a have gone through all of my accounts since 01/01/2019 to make sure I have not missed companies to send our new details to before we close our accounts. I came across this same amount of recurring each month. This should be shut down the way these companies are not being ethical. They have no morals, they take peoples money and they can see no other questions have been asked of Just Answer and I had told them I would not be ever us the service again as it did not meet my request. Not a good service really.

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J
9:49 am EDT

JustAnswer legal advice

I Thought that a source of internet advice might assist me to fight a speeding offence.
I was asked to make an initial payment that could be refunded within 7 days if I was not satisfied. After a complex email dialogue with several people purporting to be Barristers etc I realised that I was on a trip to nowhere so I emailed them to cancel the payment and any further contact. However, I did not receive a refund and over the next few months I received emails from various Justanswer individuals who referred to my initial complain . I tried again several times to get them to cease and eventually they stopped. Last week I checked my bank statements and discovered that they had been taking an unauthorised £40 from my account every month for 6 months. Nationwide are now taking steps to retrieve the payments and I trust that they will successfully get these scam operators to cough up. I am reliably informed that the bank are dealing with similar problems by this company daily!

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A
6:20 am EDT

JustAnswer taking unauthorized money from bank account

you are taking money illegally from me. stop it now. cancel windowguy28@yahoo.com. will have your payment stopped in my account. you answered the question and I paid. I no longer need or want your service. do not take any more from my account. your are being greedy and taking money from someone on social security. once again please get me off your list and no more.

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S
5:46 am EDT

JustAnswer membership not requested

I used Just Answer (Australia) about a year ago and paid for the consult. Only just noticed that I'm still being charged via my credit card, every month for a service I no longer require or want. Please refund and cancel membership with immediate effect.

I have a reference that I got off my CC statement: [protected] us

and Ref#55464699148200709226675

Thanks

Shirin Whittaker

+[protected] (Tel)

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N
7:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer money taken off my credit card without my knowledge

Hi,

I noticed that Just Answer is taking money out of my credit card since I initially made a one off payment. There has been an amount of $72 taken from my account every month since January 2019. I only required Just Answer services for December 2018 and I specifically made a point that this was a one off.

Can someone please help me refund the amount you have taken from my credit card.

Thank you
Niko

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B
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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JustAnswer unauthorised payment

I ask Just Answer to help with a problem regarding the internet---THe answer I got was the same as I had googled ---that was a waste of time---Then the rep kept sending me emails about the payment of $5.00 and in the end I got sick of it and filled in the form so he would be out of my hair---I did score him very low on the survey and I felt the answer was worth nil--Now you have charged $66.00 to my CC on the 6th June which you have no authority to do so--Please refund this $66.00 immediately or I will take the matter further Blayne Sinclair

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Update by Blayne Sinclair
Jun 05, 2019 6:46 pm EDT

See my email

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6:14 am EDT
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JustAnswer just answer company membership [protected] ca, usa

I have used this Service once about a Year ago to speak to a Lawyer and I paid for it. I never Joined anything or anyone. Yet, I find that you are charging my Pensioners Account continually $64.00 Australian Dollars every month. I am in the Nursing Home for the last two Years and just became aware of this Abomination. How dare you. Robbing a handicapped Pensioner, living on the Breadline already. This would have to be just about the lowest act I have ever witnessed. There has been clearly a Mistake made by some Idiot, which cost me dearly.

Would you be so kind as to refund the illegally obtained Money to my Account as soon as you are able to do so. I need it badly and am, at this Time, completely broke. And don't you dare and repeat this activity or I will have to involve the Police.

I would like to write something polite for the ending, but what's coming to Mind is not very polite, so I just leave it at that for the Time being.

Hubert Reiter
Freemasons Aged Care Home
25 Mephan Street, Footscray 3011 Victoria, Australia.

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1:45 am EDT
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JustAnswer technical support — (or lack of it!!)

I was unable to get into my google chrome browser and after several attempts I contacted just answer. I gave my credit card info and a rep (robsworld) came on the chat site and asked if he could take over my screen. I gave him permission and was explaining what the problem was currently. After about 4 minutes, I had not seen a written response and submitted an inquiry if he was still there. I got no answer, but the screen said the rep was closing down the chat: nothing done, no advice, no assistance, no discussion — absolutely nothing! I saw at the bottom of my cell phone my order id: [protected]-670. Above this number, it said "not happy with your answer? Request another expert. Your conversation is covered by our disclaimer," I did request another rep on the cell phone and was transferred to the legal dept. Of just answer to issac, who was asking to please put in a credit card for the $47 charge. I did not want anyone from legal. I just wanted a service rep. I called the service # [protected] and lea apologized for the problem and said they would refund my $5, not charge me anything else and have a tech call me back at no charge. I waited about 40 minutes and was not contacted. I called again and spoke to james who assured me someone would call me. I waited over 90 minutes and called back and spoke to maddie and she too assured me that someone would call me. Two hours later, I called to speak to a supervisor (joelle) who promised me someone would call me tonight. I said, "don't you close at 9pm" and I was told, "no, we are open 24/7".
During each phone conversation with the four people above, I stated they must
Call my home phone #: [protected] and do not contact me through the cellphone number. Each person said they would call the number I gave them.
When I spoke to the supervisor joelle, I explained that I have been waiting for over five hours and what if they call at 1 or 2 in the morning. She told me if they call and I do not answer, they will try later. I was charging the cell phone I initially requested the just answer chat from and I was not on my home phone at all, keeping it clear. I even cancelled going to a party with my husband because I needed to get into my computer. Then at 8:24 pm I went to see if my cell phone was charged and I saw a notice from a "frank" asking if he could assist me. Seriously?!? I immediately sent a notice back and tried to call the number I reached people before — and was told by automated operator that I "... Called outside normal business hours." this is absurd! I explained to joelle that I have an organizing business for people in the entertainment industry and have referred many clients to you when there has been a problem. My clients have lots of money and want answers fast, so they are a great source of revenue for just answer. I am afraid I will never refer anyone to you again! I have very little faith that anyone will call me [protected]), but believe me, your yelp review will reflect your incredibly bad customer service! Utterly ridiculous!
Tracey campbell

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K
8:30 am EDT

JustAnswer charges on my credit card

I used the just answer service approximately a month to six weeks ago. I was VERY pleased with the chat service I was offered. The problem came when I asked my first question in regards to issues with my android tablet. It was locked and I asked the tech to share steps to resolve this.
His answer was to turn it off and turn it on.
I immediately felt he was possibly not taking me serious as 99% of people know it do this.
At that point he was not ready to share any other answers.
I decided just answer maybe was not the place to get tech assistance with this issue.
I ended the chat and immediately contacted customer service in regards to fees I would be charged.
I was repeatedly told there would be no charges and if one was placed on my card it would be removed within five days.
A few days later a Visa employee contacted me to share that just answer had placed charges on my card and they were concerned.
I immediately contacted just answer and they reassured me that the charge would be off in five days. I waited patiently.
Well today I received my Visa bill and there it was...a charge from just answer.. I am going to contact Visa today. I want this removed from my account immediately. Karen

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Update by klump$1234
Jun 01, 2019 8:31 am EDT

waiting for updates

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9:00 am EDT
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JustAnswer want to cancel and cannot. easy to speak to someone via $5 leaving account, try cancelling!!!

After subscribing on 8th May 2019 I cannot cancel my membership which I didn't want . It didn't resolve my issue anyway and there is no way possible to cancel or log in to cancel and stop you taking my money.

People are quick enough to come online for money the automated messages via online chat are a joke again asking for money.

I cannot log on it takes me to an email of gmail?

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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