JustAnswer
Reviews and Complaints

I was unable to get into my google chrome browser and after several attempts I contacted just answer. I gave my credit card info and a rep (robsworld) came on the chat site and asked if he could take over my screen. I gave him permission and was explaining what the problem was currently. After about 4 minutes, I had not seen a written response and submitted an inquiry if he was still there. I got no answer, but the screen said the rep was closing down the chat: nothing done, no advice, no assistance, no discussion — absolutely nothing! I saw at the bottom of my cell phone my order id: [protected]-670. Above this number, it said "not happy with your answer? Request another expert. Your conversation is covered by our disclaimer," I did request another rep on the cell phone and was transferred to the legal dept. Of just answer to issac, who was asking to please put in a credit card for the $47 charge. I did not want anyone from legal. I just wanted a service rep. I called the service # [protected] and lea apologized for the problem and said they would refund my $5, not charge me anything else and have a tech call me back at no charge. I waited about 40 minutes and was not contacted. I called again and spoke to james who assured me someone would call me. I waited over 90 minutes and called back and spoke to maddie and she too assured me that someone would call me. Two hours later, I called to speak to a supervisor (joelle) who promised me someone would call me tonight. I said, "don't you close at 9pm" and I was told, "no, we are open 24/7".
During each phone conversation with the four people above, I stated they must
Call my home phone #: [protected] and do not contact me through the cellphone number. Each person said they would call the number I gave them.
When I spoke to the supervisor joelle, I explained that I have been waiting for over five hours and what if they call at 1 or 2 in the morning. She told me if they call and I do not answer, they will try later. I was charging the cell phone I initially requested the just answer chat from and I was not on my home phone at all, keeping it clear. I even cancelled going to a party with my husband because I needed to get into my computer. Then at 8:24 pm I went to see if my cell phone was charged and I saw a notice from a "frank" asking if he could assist me. Seriously?!? I immediately sent a notice back and tried to call the number I reached people before — and was told by automated operator that I "... Called outside normal business hours." this is absurd! I explained to joelle that I have an organizing business for people in the entertainment industry and have referred many clients to you when there has been a problem. My clients have lots of money and want answers fast, so they are a great source of revenue for just answer. I am afraid I will never refer anyone to you again! I have very little faith that anyone will call me [protected]), but believe me, your yelp review will reflect your incredibly bad customer service! Utterly ridiculous!
Tracey campbell

I used the just answer service approximately a month to six weeks ago. I was VERY pleased with the chat service I was offered. The problem came when I asked my first question in regards to issues with my android tablet. It was locked and I asked the tech to share steps to resolve this.
His answer was to turn it off and turn it on.
I immediately felt he was possibly not taking me serious as 99% of people know it do this.
At that point he was not ready to share any other answers.
I decided just answer maybe was not the place to get tech assistance with this issue.
I ended the chat and immediately contacted customer service in regards to fees I would be charged.
I was repeatedly told there would be no charges and if one was placed on my card it would be removed within five days.
A few days later a Visa employee contacted me to share that just answer had placed charges on my card and they were concerned.
I immediately contacted just answer and they reassured me that the charge would be off in five days. I waited patiently.
Well today I received my Visa bill and there it was...a charge from just answer.. I am going to contact Visa today. I want this removed from my account immediately. Karen

After subscribing on 8th May 2019 I cannot cancel my membership which I didn't want . It didn't resolve my issue anyway and there is no way possible to cancel or log in to cancel and stop you taking my money.

People are quick enough to come online for money the automated messages via online chat are a joke again asking for money.

I cannot log on it takes me to an email of gmail?

25th may monies taken from my account of $67.00, no one fixed the abode on my computer.
18th may monies taken from my account of $52.00, no one fixed the abode on my computer.
25th may didn't ring you or ask for this to be done.
Please refund all monies. Please. Further action will be taken if no returns. Thank you.
Regards Debbie
If you need to contact me please do by email. As working shift hours and partner is away. I need this to be resolved in the next 7 working days. I am on the computer today if this is read then. Or just refund monies into my bank, which you have as you are still taken monies from it. Please reply asap. I will use your company if you resolve this problem. I am sure you for real.

I tried their legal service to check on a possible interest I might have in a family farm which was quietly signed over to my Brother with money to change hands with My Mother if and when My brother was able to turn profit after paying normal living expenses; They gave me a general answer which did NOT address the rel question. Nonetheless, I paid the 63 dollar fee plus a 5 dollar fee they charge to see if the person has a valid credit card (my big mistake). So, I paid what I had greed to do for a written report (which I had a hard time reading as the copy was covered over with advertisements' I would suggest that this firm be prosecuted for illegal "Membership" fees which were not in any way requested!

I contacted your company 30th April when you requested 5 pounds. I was not happy with the service and cancelled the following day expecting the money would be returned to my card as you promised. I have now received my statement, not only have you kept the 5 pounds but you have taken a further 40 pounds form my account. When I contacted your company yesterday you requested another 5 pounds which I refused to pay. Can you please sort this asap.

I had an antique vase reviewed by "Nora, " who described the vase I had sent her pictures of accurately (noting that wasn't easily found online) and then quoted a high value of the base as being over $2500. The vase was in perfect condition. I was skeptical, but the expert said no more appraisal was necessay. An in-person appraisal by a licensed antique dealer revealed a value that was about 10% of the low end of the appraiser's quoted value. I would not use your service again. Also, the way you put in fine print how you automatically charge a person for subsequent recurring months smacks of dishonesty. I think your company is 90% about getting money and 10% about service. I certainly won't be using it again, and I will add to the copious amounts of bad reviews whenever I can.

I called Shaw Cable for some help with my TV/Receiver. After a few questions I was told I was being transferred to a tech expert but would have to pay a $5 deposit, which I did.

I was alarmed to be transferred to an outside party that required payment for a service Shaw should have been providing free of charge. I back out without talking to anyone about my problem.

I find that my credit card has two charges, one for $5 and one for $65 for a service I did not want, did not use and did not sign up for. Please remove these charges or I will have to contact MasterCard.

Gordon Dubois

I contacted this group this morning (15th may) via a 'chat' line and was answered by a lady with the name of pearl. I explained my problem and she said I would need the assistance of a 'technician' I was put to raksh, who poked around for about 1 hour attempting to fix my problem with my canon ts5160 printer which at the time would not scan to file. He had numerous actions to get it to work and after about that hour, he did in fact have it scanning to the printer itself, in other words scanning and having the scanned article print out on the computer. I could see when I first contacted them that it was going to cost me $5 which I didn't mind. Then when being forwarded to the 'technician' it would cost me $50 odd dollars which I thought was a bit rich and was adverse to paying it. Raksh said that would be okay and he would not charge me. I thought that was a bit good, but as he had spent an hour on the 'repair' I told him I would pay the $50. When I now look at my bank card I see they have deducted three figures $5.00 - $44.00 an $55.77 all in us dollars.in the end I had to fix my computer and printer my self. I rang canon and they told me this mob is a scam and couldn't help me. Be very wary and I suggest no-one uses them for anything if they do other 'repairs' than a computer

Dear JustAnswer customer support

I consulted someone today who helped me to connect my WiFi to my printer, his name is Satheeshkumar and he was excellent in that the problem was solved, and he was clear, comprehensive and patient.

My concern however pertains to the payment that has been deducted from my account. At the outset there is a clear request for a $5 goodwill deposit, which I was happy to do. But thereafter as my request was processed further, I was not asked to agree to a set payment, nor were rates raised or explained. I feel that JustAnswer could have deducted $30 or $300, either way I would not have been aware.

I look forward to your response

Kind Regards
Nadya Wynchank

My son had gotten ahold of my phone got on their main website made a account open it up on the trial base thing then they charged me $49 for the membership that I never authorized and they won't refund my money that membership was only used one time during the trial time not during the month that they want to charge me for I'm very dissatisfied with this company their customer service really needs to be improved big time they were not helpful at all nor were they knowledgeable nor were they polite the phone number for this company is 1 800 509-5721

I paid £3.00 for a mechanic to answer my question on my jeep cruise control not working - I never received the answer and they have debited another 2 payments from my account of £19.00 and £31.00. How do I cancel my subscription.
I have nothing to email you as they never sent me anything so not sure how to proceed.
You can contact me by email below with a solution that would be very helpful

[protected]@yahoo.co.uk
Sharon haynes
Justanswermechanics

On Wednesday the 8th of May 2 withdrawals have been taken out of my NAB account the first one being $5.00 and the second one being $41.00.

I have not used this service at all.
A minor living with me may have used this service with my account details and if there is a membership that she has accidentally signed up for, cancel this immediately.
REFUND $46.00 back into my account

I want this money refunded immediately. The number on bank statement comes up as [protected].

My Nab account is Karen Upston BSB 086905 Acc # [protected]

I mistakingly pressed the wrong key and got an American site instead of Australian. (March I think}.I asked a medical question and recieved a useless answer which I paid for. On 23 April I received on my accoount a bill for $59.00 +1.77 for internaional transfer fee. Membership 1800727139CA. I never sign up for monthly membership, never confirmed it and require an immediate refund.
Wendy Andrews

[protected]@gmail.com

I inadvertently used your service online from Australia on April 26. I paid the deposit of $5 before I realised the company I was searching for was in the USA. I wanted a company in Australia with the same name. I exited the webpage without using a service. Now you have deducted $27.50 from my bank account. How can I get this amount refunded. Thank you.

Sought advice on probate problem for which I paid the trial £5.00 - advice I think was probably good. Now - ten days later £40.00 has been deducted from my bank account without them contacting me and without authorisation that I certainly would not have given. I now realise this was a scam to get my bank details. They are impossible to contact - no address, email address or phone number. Their website says a customer care person is available 24/7. This is a lie. Many attempts to contact them finish up with a digital response that assumes any complaint is about the advice given. This is a particularly unpleasant form of scam. Potential users should give them a very wide berth.

On the 24th of April, you took the amount of 34 $, again, out of my credit card (Visa) even if I asked you 3 times not to.  I am not interested to have the membership [protected] CA. Please, see that it stopped. Request a refund.
I do not remember asking for this membership. I contacted "Justanswer only once and I was not satisfied.

Micheline Mainguy

Signed up, only information stated 5£ would be taken from my account. Received answer to question. Cancelled membership. Notice £40 has been taken out of my account. Now when I go to the membership page it isn't there at all and I cannot remove my payment info. This appears to be a scam? I want a refund and confirmation that my membership that I never agreed to in the first place is cancelled. Many thanks nicole

I spoke to Van something I paid the upfront $5 which is suppose to be refundable, I told them to leave my notepad, because I couldn't afford to pay the other amount.
Van assurred me that it wouldn't cost me anything and he gave me advise on what to do, but nothing worked. I just looked at my transaction history and there is $64 pending to come out. I can warn you that no money had better come out of my account! I am so over getting ripped off! Please make sure that the pending amount be cancelled. Thank you, Carol Morris