Kabbage
Reviews and Complaints

I gotta say, I've used both Paypal working capital and Kabbage, and let me tell you, Paypal is the way to go! My business needed some quick cash to expand into a larger warehouse with heavy equipment, and Paypal working capital was there for us. We've been using it for over a year now, and it's been fantastic. We took out our third Paypal working capital around May for $8500, and the flat one-time fee was $703, with a total repayment of $9,203. The repayment is based on 15% taken off the top of each sale that goes through Paypal, which has been great for us because we used the money solely on beefing up our inventory, which had a great return on investment.

But when we needed quick cash to move into the warehouse, Kabbage was our only option. The process to get approved was a nightmare, taking us three weeks and requiring so much additional information. We finally got approved for $26,000 and just took out what we needed for the two months of security deposit for our warehouse move-in. This was extremely risky because there was no return on investment, and we had to come up with a large sum of money to pay back the first month, which was a whopping $1,200!

Not only that, but the fee to take out $5,000 was insane! Here's a comparison between Paypal and Kabbage working capital for us:

Paypal:

Loan - $8,500
One-time fee - $703
Total repayment amount - $9,203
Repayment time frame - no set time. Repayment is based on extracting 10-20% of sales driven through Paypal (which you can set the percentage amount taken from each sale)

That means if you have a bad month of sales, no worries. You won't be penalized. If you have a great month of sales, awesome! The repayment of the working capital will be faster.

Kabbage:

Loan - $8,500
One-time fee - $1,785
Total repayment amount - $10,285
Repayment time frame:
1 month - $2,139.17
2 months - $2,139.17
3rd month - $1,501.67
4th month - $1,501.67
5th month - $1,501.67
6th month - $1,501.66

So, if you have a bad sales month, you're screwed! Overall, I wouldn't recommend Kabbage unless you're in desperate need and expect to have a return on investment because honestly, it costs an arm and a leg!

So, my wife and I had a pretty bad experience with Kabbage. Let me tell you, it was a real headache. A few months back, someone stole my wife's personal and business info. They even created a company with a name similar to ours, but with a glaring misspelling of a common word. It was pretty embarrassing, to be honest. They applied for a loan with Kabbage for $24,000 and got it. But, of course, they never made any payments.

Kabbage started calling our home phone regularly, but they wouldn't leave a message. We had no idea what it was about, but we had a suspicion that it might be related to the ID theft. We finally got ahold of someone to explain the situation, but they were skeptical. We offered them all the info that we had gathered about the theft. We even got a lawyer involved and sent him the police report and all the other info that we had. But, Kabbage was handling it poorly, according to our lawyer.

The phone calls finally stopped, so we assumed it was handled. But, today, a bill collector came to our office. I was pretty angry about this. The collector called Kabbage and let my wife talk to the person who sent the collector. She found out that the people at Kabbage did not have any of the info that we had sent to the lawyer.

I don't know where the breakdown occurred, but we followed all the steps that a victim of ID theft needs to take as given by the FTC. Yet, obviously, no one at Kabbage has any clue about any of it. It's a real burden to try to keep up with and head off the attempts to use our good name and credit. Kabbage makes it worse by giving out a loan without properly vetting the applicant.

The bottom line is that there are some incompetents working there who won't review an application properly. We actually found out about the ID theft from someone at another company who thought an application looked suspicious and called us to verify it. If only there were people like that who worked at Kabbage...

As an update, a couple of months after sending Kabbage everything they asked for to prove that the application and loan taken out in our name was fraudulent (which they facilitated), we got a call from someone else at Kabbage demanding payment on the loan. When we explained to the woman that we had sent them police reports and pages of other info proving the loan wasn't ours, she said that she had no record of that. She asked that we send it all again.

I mean, seriously, if someone can give me a better example of incompetence, I'm all ears. It's just frustrating to deal with this kind of thing, you know?

Kabbage was a big mistake for my business. I thought it would be a good idea to get a line of credit with them, but boy was I wrong. The fees were so high and they didn't communicate with each other. The customer service was terrible, and the managers were so condescending. They didn't care about helping me at all.

When the pandemic hit, they canceled my line of credit for no reason. I had never missed a payment, but they still canceled it. I needed the money more than ever, but they didn't care. They said it was because my credit score went down a little bit, but it was only by three points. I kept making my payments, but it was so stressful. They didn't communicate with each other, so I had to call in every week to let them know how much I could pay and when. Even then, they still bombarded me with automated calls.

Last week, we had a storm in Louisiana that knocked out power for days. I'm in manufacturing, so I couldn't work. I had a small payment that I wanted to defer until next week, but they wouldn't let me. I talked to three different people, but they couldn't help me. Then I talked to Jared, who was the manager. He was so rude and condescending. He told me to call Chase to issue a stop payment, but I didn't want to sit on another automated call. I was so frustrated and stressed, and he didn't care. He even offered to give me the phone number to Chase, which was so uncompassionate.

I hung up on him because I didn't want to talk to someone who was so rude. Kabbage is a waste of time and money. Don't make the same mistake I did.

Kabbage.com is a company that you should be very careful with. Not only are there many negative reviews out there that are true, but there is also something else that is very concerning. You cannot update, edit, or remove your personal information without their permission! This is not normal and is a major red flag. Any company that holds your information hostage and tells you what to do with it is not worth your time or money. Even their representatives cannot edit your account without permission from their superiors.

I borrowed $2k from them and the interest was crazy high. I paid it off quickly, but then my limit was dropped to zero. How does that even make sense? Their automated system is predatory and ridiculous.

Their customer service representatives are also terrible. They are rude and act like there is something wrong with you for not liking how they do business.

When I tried to remove my bank account to add a new one, they told me I had to add the new one first and then ask for permission to remove the old one. I tried adding it, but the system had an error and said someone would contact me. No one ever did. The system was having trouble with the account and routing numbers of my credit union, which is a large bank. They use only six digits for account numbers, so I added the necessary prefix numbers the bank told me about. The second time I tried with only six numbers, it went through immediately, but then they said there was a problem with the numbers and it wasn't linked.

Instead of deleting the new account so I could try again, they said they owned my personal information and wouldn't remove it. They asked for three months of bank statements and a colored voided check. This is ridiculous and intrusive.

Their message was very rude and ignorant. They insisted that I provide the documents they asked for, even though it was their fault that the system wasn't working properly.

I am filing a complaint with the BBB and [redacted]. We need to stand up against companies that abuse our personal information. If we don't, this will become the new standard. Don't do business with companies like Kabbage.com.

Kabbage is a lending company that has been gaining popularity in recent years. However, my experience with them was not a positive one. I found their sales practices to be deceptive and misleading. They charged me early pre-payment penalties and hidden fees that were not properly explained by the sales representative.

One of the things that bothered me the most was the fact that Kabbage assigns you an Investment Associate, who is supposed to help you understand the inner workings of a Kabbage loan. However, in reality, this person is just a salesperson who is only interested in making a sale. My Investment Associate told me that I could pay off my loan in full with no pre-payment penalty as long as I paid it off by the first payment due date. This sounded like a great deal to me, so I took it.

However, what my Investment Associate failed to tell me was that the highest interest payments are due starting 30 days after you take the money, and the second 30 days thereafter. Subsequent payments may be assessed at 1-2%, so bottom line is they get their money back in 31 days. The first fee when you take money and then they hit you with the second high interest payment a month after that. I was not aware of this, and I ended up paying more than I had anticipated.

Another issue I had with Kabbage was that they did not make it clear that fees are assessed against your Anniversary date, not your payment date. This was a small distinction that I was not aware of, and it ended up costing me more money. When I called customer service to try and resolve the issue, they were not helpful at all. They simply told me that everything was clearly spelled out in the contract, which was not true.

In the end, I paid the fees in full because I did not want to be harassed or have them take money out of my account. However, I would not do business with Kabbage again. They strike me as being new age loan sharks who are only interested in making a profit. I would not advise anyone to do business with them unless they can pay back the loan in full in 26 days. There is a potential for processing time shenanigans where they would probably assess interest if you pay too close to the due date.

I recently applied for a second draw PPP loan with Kabbage, and it has been a frustrating experience. While I had no issues with my first loan, I needed to update my bank account information before applying for the second loan. K Servicing, formerly known as Kabbage, required a voided check or a letter from a bank representative with full account and routing information. Due to COVID-19, my bank had limited hours and many branch locations were closed. I was able to obtain an ACH/DIRECT DEPOSIT form from my bank and submitted it on the Kabbage portal.

When I submitted my application for the second draw, I was informed that the form I submitted was not sufficient and that I needed to submit a bank letter. I went to an open bank location to have the manager speak with the Kabbage representative, and she printed out the same form I had previously submitted. I submitted this document on January 22nd, and K Servicing made micro deposits into my account to verify that they were working in the proper account. However, they rejected the bank letter and requested months of bank statements and screenshots of the micro deposits.

After being approved, I was awaiting disbursement on February 8th, but the Kabbage portal dashboard said it would take 5-10 business days, with the latest being February 11th. It is now February 23rd, and I still have not received the funds. K Servicing informed me that their bank verifying department rejected the letter, but I am confused as to how the SBA approved me if the letter was rejected. The SBA believes that I received the funds on February 1st, but K Servicing is holding the funds and accruing interest daily.

I submitted another ACH form that was mailed to me from Bank of America, but it was also rejected. It is frustrating that my earned income from a traditional job due to COVID-19 shutdowns is keeping my business afloat, but my business funding is being held hostage. I wish I had gone with a different lender for the second draw, as this experience has been sorda scam-like. I am concerned that Kabbage is stealing my money, and I need help.

So, I wanted to get a business line of credit for my company and I decided to give Kabbage a try. I applied on June 18 and was approved for a certain amount. However, they asked for additional documentation like tax returns, invoices, and bank statements. I provided all of that on June 26, but then a representative told me that my account was blocked because of fraud. I was really surprised and upset about this.

My husband called them to find out what was going on and another employee told him that there was no fraud and they never received the documents. But then, when we called again, another representative lied and said that they had just reviewed the documents and closed the account for fraud. We called a third time and were told that there was no fraud, but they didn't receive the invoices they requested. We were really frustrated by this point.

Finally, we spoke with a supervisor who told us that there was no fraud and that they didn't like the style of our company's invoices. We were really confused by this because we provide certified translations and computer equipment sales, and most of our transactions are done through PayPal. We don't need fancy invoices for that! Anyway, they said that our account was open and their system could extend credit until they got more details. So, we decided to add more bank and business links to the system like PayPal.

But then, when my husband called again on June 29, a very rude representative told him that she was going to close the account herself and there was nothing they could do. She didn't care about the extra information we provided. My husband asked to speak with a supervisor and to find out the name of the employee who was unprofessional, but the next representative told him that he didn't speak with anyone that day. They said that a new person in charge of our account would call us to solve the issue, but nobody ever did.

It's been really frustrating dealing with Kabbage. They requested confidential financial information, did a hard credit inquiry, and monitored our business banking for all three banks, but they didn't provide any answers about why we were approved but not able to use the funds. Even worse, we're not able to unlink our business online banking and they're monitoring it without our authorization. It's really terrible customer service.

Despite all of this, I keep receiving emails from them offering their services, but nobody has called me to help with my account or update me on the status. It's like we have to chase them to make sure they checked the documents we submitted. I wouldn't recommend Kabbage to anyone based on my experience.

Me, a small business owner, needed some cash to get ahead and decided to partner with Kabbage a few years ago. At that time, Kabbage seemed legit even though I was well aware of their high interest rates and steep guidelines. Nevertheless, I applied and was approved for a $4000 loan, which was just what I needed for some help. And thinking I embarked on a good thing, I would borrow small amounts from that $4k every now and then which made my life in small business a little more relaxed.

I never missed a payment on my Kabbage loan, not once. And as I paid my monthly debt, my loan amount would grow again. This made it nice because, if I ever needed a little help in the future, it was always there to borrow from. That first year, I was genuinely happy with their services and prided myself as being one of their very best and dependable clients.

Then after the first year or so, I received word one day from Kabbage via an email that they were switching from one lending institution to another but that it would have no impact on Kabbage's clients.

This is when their company took a massive nose dive.

Once they had a new lending bank in place who gave them the funds for us clients to borrow from, they abruptly changed course and blocked many of us small businesses from borrowing even though we were already well established with them and extremely dependable. I myself had a perfect payback record yet they permanently cut me from any future borrowing AND without any advance notice of their intention. The only way I knew I was cut was when I tried to borrow $100 which resulted in their computer bouncing back a notice at my attempt, saying 'I am ineligible for a loan'. And upon a phone call to their company the very next day while in my state of confusion, Kabbage said I was not able to take a loan in the future. Yet, they gave me absolutely NO reason why. I suddenly found myself without their services and 1/2 of my original loan amount remaining to pay back.

This discriminatory treatment, my friends, is 110% unacceptable.

Since that time, I have refused to pay Kabbage another dime of what I owed them. As soon as they cut me from their business, I immediately closed my bank account, as well as removed the 'pre-approved payment' link in my Paypal account. For me, it came down to the principle of the matter in how Kabbage's shady business tactics fell on me. I refuse to tolerate this treatment and did exactly what I had to do. Kabbage deserves everything they dish out. Period.

So folks, save yourself from the horrific reality of your future and just don't sign up with Kabbage. You'll be unknowingly setting yourself up for a huge letdown. They will change their rules on you in the blink of an eye, without any notification, and will leave you hanging while indebted to them. And should you dare falter on even one payment owed to them, they will haunt you in your dreams by their constant moves in cleaning out your bank account, Paypal and the like. Kabbage will stop at nothing to get themselves paid back, no matter what your reality is. They will end up being the worst nightmare you have ever encountered. This, I assure you.

In summing things up here, Kabbage is nothing but a tragically bad loan shark. And I am putting this mildly. They don't give a rip about your business or what state it might be in for the month. All they care about is making huge amounts of money off you, and in a very short period time, and they are especially good at preying on the weak. They are also experts at changing their rules behind closed doors, and never informing you of those changes until you find out the hard way. By staying clear of this company, you will never be putting yourself at risk in becoming one of their statistics as we, along with many others here in these reviews have.

It is because of us that has Kabbage laughing all the way to their bank each day. Please learn from us who know.

I just wanted to share my experience with Kabbage so far, as there seems to be very limited information regarding their polices and procedures on their website and also on the web as far as what truly happens when you go delinquent on the loan. I have been using Kabbage Advances over the last 2 years or so, taking small amounts at a time and paying it back, they kept raising my limit as I made payments and I kept taking out just a little more and more, I figured I could cover it with my strong sales.

Right after Christmas for some reason my Ebay business came to a screeching halt, I have been top rated seller for almost a year, but all of a sudden it seemed like Ebay has become a ghost town. My average monthly sales for 2014 were around $40K per month, but January Sales were only $20K and February I am projecting to do maybe 15K. I wont divulge the amount but I owe these guys alot of money, to the point where I can hardly sleep because I stay awake all night trying to get my items to sell on Ebay so I can pay them off.

Anyway, I went delinquent on the account on Feb. 6th, when I could not make the entire payment, they tried to put an echeck through my checking account where there were no funds available, and of course it came back NSF and I got the NSF fee from the bank. 3 days later they tried again and the same thing happened. I tried to reach out the them via phone and basically was told in a nice way that they really could not talk to me until the ACH was returned 3 times.

Finally get a call yesterday from a number in Texas (Houston I think it was), and it was Kabbage, I get the feeling they contract out to a third party company when accounts go past due after 15 days, note that their headquarters are in Atlanta and they have another one now in Silicon Valley, NOT TEXAS, so its clearly a third party professional collections contractor. The guy on the phone basically started the conversation on a harsh note and was not pleasant, saying that I would need to get the account current by the end of the month or it would be sent to legal proceedings (I am assuming this is when they come after your personal assets).

I responded very pleasantly to him and informed him of the recent poor sales volume on Ebay, and that I was in the process of restructuring my product line to better suite the hot selling items on Ebay (this is the truth, I am working my $#*! off and it's working but will take some time to get back off the ground). Once he figured out I was agreeable to working out a repayment plan, he talked with a more civil tone and we agreed on the repayment plan for the next few weeks and would talk again in two weeks to see how things are going.

Now, even though I was able to work out a payment plan, they still have their auto draft going through my Paypal account, and try to take every dime that is in there every 10 minutes. Thankfully I had planned for this a year ago after really reading their loan agreement and opened up other accounts that they don't have access to so that I can continue to conduct my business and get out of this hole. Basically they will own me until I either get the account current or pay them off entirely, and I am planning to do the latter as soon as humanly possible to get it over with, hence I am working round the clock basically and pushing as much product on ebay as I possibly can.

Here is my take on the whole thing after dong some research and talking to a friend of mine who is a lawyer: When you go delinquent on an account (not just Kabbage, but with any loan) sure they are going to make threats to come after your personal assets, threaten with a lawsuit, arbitration, etc. in order to get your attention. But if you show you are willing to work with them and try to work things out, they will usually have no problem as long as you make a good faith effort to pay them back.

The last thing these companies want to do is pay thousands of dollars in legal fees and lawsuits or send the account to collections, because they will lose ALOT of money that way. And besides, when most people go delinquent there is nothing to take anyway because they are already fallen on hard times.

In my case I was doing extremely well with my business, my mistake was putting all of my eggs in one basket with Ebay and once buyers started leaving Ebay I was screwed! I have since started selling on Amazon and am in the process of getting my own E-Commerce site up and running, I don't want to rely on another platform anymore.

To anyone thinking about taking a Kabbage loan, be very careful, the money is not cheap, and you have to pay it back within 6 months, in equal amounts, and the most interest is charged in the first 2 months so they get you immediately! It can be helpful if you have a thriving business and need some funds for inventory, but make sure you can move that inventory fast to repay the loan as soon as possible.

I would also suggest opening up additional checking and another Paypal account that you can move money through so you can continue to conduct your business if you fall behind. I hold no grudge against Kabbage, they do have good reviews, and I knew what I was getting into and thought I could handle it, just know what you are doing. If anyone has any questions feel free to send me a message, I think more information needs to be on the web about this company and others like it as this is a fast growing phenomenon since traditional banks are making it hard to get business loans anymore.

Stay safe!

B.

Kabbage is a company that you should avoid at all costs. While they may be legal, they are not ethical. The money they provide is not a loan, so it does not fall under regular bank loan regulations. This means that they can charge whatever fees they want. There is no annual percentage rate since it is not a loan, but if you calculate the fees to an APR, the cost of an "advance" is way higher than your average credit card. They throw around the 10% figure, but that is based on one advance over a one-month period. If you do the math on what that means over a year's worth of time, and if you get behind in your payments, you might as well put your extra earnings in a pile in the yard and roast marshmallows over a bonfire.

Kabbage advances are actually sales of your future receivables. In a nutshell, you pay the exorbitant fees and pay them back with 100% of your future sales through Paypal. If you have a low sales month of say $200 and owe $300 to them, you better have that extra $100 sitting around to transfer to Paypal, or they will take 100% of all your sales, multiple times per day, until they get that other $100. So what that basically means is that if you even get that extra $100 in sales, you better have some money somewhere to pay postage, fees, etc., because you won't be able to use the money from your sale to even get the product out the door.

Future receivable "loans" are not necessarily a bad thing. It has been going on for years, but the difference between Kabbage and regular receivables based on credit card sales is that when you have a low month in sales, you only get charged a percentage of your sales in a fixed period of time until the balance is paid back. So you're never going to have a zero balance in your bank account even if you have a low sales month since the legit and ethical advance companies only take a percentage. Kabbage will take EVERYTHING you earn from EVERY sale until you pay back what you owe them. This is an awful business practice for small businesses, but lots of Kabbage to Kabbage! So if you do have a low month in sales, as a grand prize for doing business with Kabbage, you won't even have 1 cent in your Paypal account to cover expenses for shipping something out.

Kabbage employees and those borrowers who try and delude themselves that it's a good deal write positive reviews to bury negative reviews like this one will blow smoke and say "you should have known" since it's a contract that you were getting into before you took the loan. That is a fair argument, however, if you're the typical small-time seller on eBay or elsewhere online, you probably don't have a team of lawyers to interpret the contract you sign. Their basic tactic is to suck people in with the "easy money in minutes!" gimmick and hope people DON'T read the fine print. These people are their gold mines, and they are only too happy for people to pay late since the fees are where they make all the money. Again, a business can do whatever it wants as long as it's within the law. But ethical? Hardly. Kabbage is no better than Bubba down the street operating the Payday Loan in the strip mall. Bubba also falls back on the excuse that people who aren't as smart as their lawyers deserve to be taken advantage of.

Be smart, but if you need to do something smarter, there are other options out there. Using credit cards, for example, is one option. Even a high-risk 30% APR credit card is much cheaper than these people. Instead of paying a monthly 10% fee to these people, you'd be paying 2-3% per month on a 30% card. Smarter than using Kabbage, but still not a good way to fund your business using the plastic like that. Next, there is a traditional bank loan where you get approved once from a bank (yes, far longer than a few minutes through Kabbage), but it's a credit line far cheaper than credit cards and Kabbage. Once you're approved, you can use the credit line instantly like a credit card at far cheaper rates. If you're unable to get approved through a traditional bank that earnestly takes a look at the profitability of your business, should you really be borrowing anyway? Lastly, there's the smartest way for your typical online seller. Use your profits to buy more goods. ZERO interest rate, and you keep all your money. Of course, that option means that you should have a profitable business. Unfortunately, too many borrow from Kabbage not having a solid business plan and then are in way over their heads if they miss even one payment. Imagine owing these guys a couple of thousand dollars, having a couple of low months in sales, and having to sweat over them taking all of your money until they get their couple of thousand back. Every business has unforeseen slow months. The only business coming out on top during those slow months is Kabbage, who you'll be a slave to piling up fees hoping that you'll eventually have a terrific month so you can pay back Kabbage. Taking a loan or a future receivables advance to fund your business isn't necessarily a bad thing if you can turn around quickly selling something. But you can do that for FAR LESS than 10% through previous mentioned ways. 10% is the minimum you'll pay Kabbage. If you have that slow month, you'll be paying multiples of 10% with a constant zero balance in your Paypal account until it's paid back.

The one positive thing about me making the mistake of doing business with this unethical company is that I learned another life lesson and can hopefully benefit those who search for reviews on Kabbage and provide some information on it without losing profits to them. I'm on a mission. Smart business people DO NOT DO BUSINESS WITH KABBAGE. There are FAR LESS expensive ways to grow your business. Take the time to research them.

I gotta say, Kabbage is a real piece of work. I mean, when things are going well and you're making your payments on time, they're fine. But the second you hit a rough patch, they turn into a nightmare. And let me tell you, I've lost a lot of sleep over the crap they've put me through.

Here's the deal: if you can't make a full payment for any reason, they're not willing to work with you. Sure, you can call them up and try to negotiate a partial payment and an extension for the rest, but they won't hold up their end of the bargain. Before you know it, they're pulling funds from your bank account and payment providers like PayPal, even if it means you're going to be overdrawn. And they're tracking your sales every hour, so if you can't pay your bills because of them, tough luck.

I had to remove them from my PayPal account and switch banks just to get away from them. A real bank will work with you and just add interest to your loan, but Kabbage won't. They'll bleed you dry and not give a damn about the consequences. And let me tell you, I'm an honest person who fully intends to pay them back. But my sales have to pick up again, and in the meantime, I still need to keep a roof over my head. Kabbage doesn't care if you lose everything over a few thousand dollars. They'd take your van if they could.

So yeah, I'm a victim of Kabbage, just like a lot of other people out there. And I wouldn't recommend them to anyone. Stay away if you can.

Kabbage was a real headache for us! We were hoping to use their Pay Late option to get a loan for buying materials from Alibaba. We usually buy a lot of products from overseas for our business, so we thought this would be a good option. We asked Kabbage if we could pay off the loan using our American Express Corporate card. We were told by a few different people that this was totally fine, and that there wouldn't be any extra fees. We just had to pay the first month's interest. We double-checked this with Detric and Matthew, just to be sure.

But then things started to go wrong. It was really difficult to link our bank accounts to their system. We had to send it to tech support because it wasn't working properly. And they wanted us to link our corporate bank accounts directly to their system, which was pretty scary. We were hesitant, but we decided to give it a try. But then we found out that their system didn't like our checking account because it was a money market checking account. They wanted a regular business checking account instead. We had to move some money around to make it work. It was a total mess!

Finally, after 2-3 days, we got everything set up. We started to make our purchase, but we decided to call Kabbage one last time to make sure everything was okay. And that's when we found out that they wouldn't accept our AmEx or any credit card to pay off the loan! This was the whole point of using Kabbage in the first place, and we had been completely honest about our intentions. We were so frustrated and disappointed. We closed our account, unlinked our bank accounts, and changed all our passwords.

Overall, we would not recommend Kabbage to anyone. It was a total nightmare and a huge waste of time. Beware!

I applied for a PPP loan through Lendio, but they referred me to Kabbage to continue the process. I had a hard time completing my application because the website kept crashing and giving me error messages. I talked to a representative, and they had to reset my application completely. I applied again, but the website crashed again. I waited a few days and tried again, and finally, it went through.

After that, Kabbage kept sending me automated emails asking me to upload additional documents that they didn't initially request. They kept asking for a schedule C, which my business doesn't have. I emailed them, but I didn't get any response. I called them, but I had to wait for a long time, and when I finally talked to someone, they told me that they would have to change my business structure on my application on their end. They also told me to upload one more additional document, which I did that day.

About a week later, I received an automated response from Kabbage that they had closed PPP applications, and mine didn't go through. I called them to ask why, and they said that I never uploaded my schedule C. I told them that my business doesn't have one, and they're asking for the wrong document. I had uploaded the correct ones and was waiting for them to change my business to a corporation structure so it could be processed. But it was too late. I lost thousands of dollars of forgivable loans that I could have used for payroll.

The whole application process took over a month, and Kabbage was very hard to reach. They were utterly negligent, and I regret applying through them. If I had known this from the beginning, I would have applied through another lender.

So, I had a bit of a run-in with Kabbage recently and let me tell you, it was not a pleasant experience. I was in a bit of a tight spot and couldn't make my current payment, but when I reached out to Kabbage for some help, they basically just shut me down. It was like talking to a brick wall, I tell you what.

Anyway, I did what I could to try and prevent any further payments from going through, but somehow they managed to sneak in a couple of ACH payments totaling $681. And wouldn't you know it, there was nothing in my bank account to cover it, just like I had told them. I called my bank to see what was going on and they said it could take up to 72 business hours for an ACH to appear. What a load of baloney, if you ask me.

So, I took matters into my own hands and put a stop payment on anything that came from Kabbage and removed my overdraft protection, just in case they tried to pull a fast one. I mean, seriously, why should I have to go through all of this just because they can't be bothered to work with me?

It's like they think they can just come in and take whatever they want, regardless of the situation. But that's not how it works, folks. If you loan money to a small business and things don't go as planned, that's on you. You can't just come in and take whatever you want, especially when it's going to cause a negative balance nightmare and incur fees upon fees.

I asked for a little bit of leeway and they couldn't even give me that. So, I've cut ties with Kabbage and they'll never see another dime from me. Thanks for the donation to my business, I guess. But I'll be damned if I let them walk all over me like that.

I gotta say, Kabbage was a real letdown for me when it came to my PPP loan. I was referred to them by a friend, but boy was that a mistake! They messed up my loan amount, saying they'd only pay me $4294 when I should have gotten $6616.25 based on my Schedule C. I tried to get in touch with them to fix it, but it was like talking to a brick wall! I called and emailed for months, but nobody ever answered. It was so frustrating!

By the time the first round of PPP was ending, I was stuck with a tough choice. Either sign for the wrong amount and get something, or don't sign and get nothing. I decided to sign, hoping I could fix it later. But when Kabbage finally did respond to my emails, it was over 8 months later! And they just said sorry, but because I signed the loan, they couldn't do anything for me. What a joke!

I mean, what was I supposed to do? If I didn't sign, I'd have nothing. And if I did sign, they'd just tell me tough luck later on? It's like they don't care about small business owners like me who actually need the money. They're just there to get their payout from the government and move on.

I really don't recommend Kabbage to anyone. They cost me $2300 and didn't care at all. They've automated everything so much that you can't even get a real person on the phone or by email. It's like they don't want to deal with actual people! If you need a loan or PPP, go somewhere else. Trust me, it's not worth the headache.

Kabbage is a lending company that I have used for the past 9 months. I must say that it is a simple and easy-to-use system that lends at a modest rate and delivers cash into your account fast. However, my experience with Kabbage has not been all sunshine and rainbows.

I was referred to Kabbage by a customer and close friend of mine, and I was enticed by the referral program incentive of a $200 visa gift card and a $50 visa gift card respectively. I went ahead and filled out all the necessary paperwork and enrolled my friend (email and all necessary information). After making my first few payments, I realized that my friend still had not received their gift card.

I contacted Kabbage and their management team via email and phone. My contact person, Mark Jones, seemed to do what he could, but after going through the waiting game, they manifested an excuse "that it will be put through on the next payment batch. Sometimes it happens until your first payment has been processed." We waited for another 2-3 months before I contacted Kabbage again about the gift card situation, and again they manifested a lackluster reply, not ever apologizing for such - just pushing it off on another department's fault.

My account manager Mark supposedly pushed it through to his supervisors and sent a couple of other $50 Visa Cards for my troubles and another for a separate Loan I pulled. To this day, I have not received a SINGLE dollar of incentived money. This being the holiday season, now would have been the perfect time to pull out my gift cards and give my kids a slightly better Christmas than they would have otherwise.

As an honest hardworking DAD, I demand more out of these Corporations that suck the bloodlife out of its own customers. It is disgusting to see how they treat their customers. I hope that Kabbage takes note of this review and improves their customer service.

I signed up for Kabbage back in the spring of 2013 and used it a couple of times to take out small loans. It was a smooth process, so when I had the opportunity to purchase a lot of excellent inventory in November and December of the same year, I turned to Kabbage to make it happen. I was approved for up to $8500, but I wasn't sure how much I would need to purchase the inventory. So, I took out a small loan under $1000. However, the opportunities kept expanding, and I ended up taking multiple loans out, totaling $4500.

Before taking out the loans, I checked how much the minimum monthly payment would be for a $4500 loan, and it was just over $1000. I thought I could manage it if I was careful with my spending over the next few months. But when my January statement was updated, I was shocked to see that my minimum monthly payment was almost $1600! Apparently, if you take multiple loans totaling $4500, the minimum payment is much higher than if you take out one $4500 loan. Does that make any sense to anyone?

One significant issue with Kabbage is the lack of information. You receive a statement with your minimum monthly payment around the 5th-7th of the month, and then you have less than three weeks to pay it. You can't see which loans are paid off, which fees are for which loans, how much your minimum payment will be next month, etc. Who ever heard of such a thing?

Then, I found PayPal Working Capital, and now I feel like a [censored] for using Kabbage at all. My fees for taking out a $1000 loan from Kabbage are a little over $180. But I can take out a $1000 loan from PayPal Working Capital for only $31. Yes, you read that right.

As soon as my Kabbage loans are paid off, I will no longer be using Kabbage. The fees are too high, they don't give you any detailed information about anything on your account, and the minimum monthly payments make little sense. And since there is no breakdown of the minimum payment, you can't even see why it is what it is. They just give you a number, and you have to pay it.

So, Kabbage can be helpful if you take out one loan and repay it before taking another. If you need $4500, take it all at once and not in 5 or 6 smaller loans. Otherwise, you will be in for a major shock!

Kabbage is a company that you should be wary of. They charge extremely high fees on your loans and have misplaced over four thousand dollars from my small business.

As a small business, we were new to Kabbage and thought they would be a good fit since we paid each loan back before the initial charge date or on the auto payment date to avoid incurring any additional charges. This was going well until my most recent payment, which was made via PayPal (which is how most, if not all, of my payments were made). The payment went through successfully and was taken out of my PayPal account. However, about two weeks later, I checked my company's Kabbage account and found that Kabbage was stating that I still owed the same payment that I had made two weeks earlier - $4031. I was in disbelief and immediately called them. To my surprise, they stated that the payment was reversed back to PayPal (with no notification to me, not even an email). I checked PayPal, but there was no refund there. I asked Kabbage where my four thousand dollars was, but I got the runaround. First, they said they would ask a supervisor, then they said they would ask the accounting team, and then they told me to call PayPal and ask them. I called PayPal, and they confirmed that no refund was given (Kabbage didn't even reverse the payment with the same transaction code). I called Kabbage back to let them know of the issue, but once again, I got the runaround. The supervisor tried to tell me that Kabbage doesn't accept PayPal payments, but I had proof that I had made five separate PayPal payments that month alone that were accepted. His response was that those five separate PayPal payments were just glitches. This is very concerning, and I feel as though Kabbage is trying to force a small business to do something that not even banks do. I will never trust Kabbage again.

Beware of Kabbage. I'm still waiting for them to find my four thousand dollars. Until then, I'm not paying them a single dollar more.

So, I was thinking about expanding my company in the fall and thought it would be a good idea to set up some additional funding in case I needed it. I had been bombarded with both internet and regular mail advertisements from Kabbage and figured that I would give them a try. I filled out the application and waited for a reply. The automated system said that I needed to connect more services in order for them to get a better picture of my company's revenue statements. Being a company that never purchases anything on credit, I only have one revenue stream and it goes through my business checking account. I called and spoke with someone and was told to give it a few days for the underwriters to look at my application and call back for an update. I called back a couple of days later and spoke with someone else and he told me that I didn't qualify and that my application would never be seen by an underwriter because I didn't meet their standards.

According to the application, I had to have a 500+ credit score (which I do), been in business over a year (which I have... almost 4 years), and have a minimum monthly revenue stream of $4,200 (which I have triple that amount), but apparently there are hundreds of qualification points that they look at in order to determine your approval that they don't tell you about. Unfortunately, they rely on a computer program to look at all these factors and never let a human see anything until an approval happens. As far as those "hundreds of points of qualification", why didn't they ask them in their application or include them in their advertisements? Seems like false advertising and data gathering to me.

I didn't have to have the funding, so in a way I should be thankful. I think the main reason I am angry is that they wasted my time and weren't completely honest about their approval process from the start. In a world where your company reputation can make you or break you, why take the chance with speculative business practices? Be upfront and honest, state your requirements clearly, and have more human involvement in your decision-making process. I have asked that my file be closed and my information not be shared with anyone. Someone assured me that it was closed and safe... it had better be!

My experience with Kabbage was not a good one. At first, everything seemed fine, but as time went on, I started to notice that the fees were getting higher and higher. Even when I paid on time, my fees kept going up. Eventually, I found out that my loan rate was over 33 percent, which was outrageous. Over the course of four years, I borrowed upwards of 60 thousand dollars, and while I always paid on time, I didn't like the huge payments that were due every 30 days.

Most of my sales came from my eBay store, but when eBay changed to the cassini search system, my sales dropped by 49 percent. I requested a three-day extension, but was told that it would cost me a 100 dollar fee. I struggled to make payments, but then I was diagnosed with a terminal illness and put on disability. I explained this to Kabbage and told them that I would no longer be operating my store, but would continue to make payments. I removed permissions from my accounts so they couldn't make a sweep of all the funds due.

Despite this, Kabbage kept calling me and making threats until I finally told them to make arrangements with me and lower my payment until it was paid off. I also told them that I was judgement proof due to my disability, so they needed to work with me or I would default and file for bankruptcy. Removing permissions was the only way to prevent them from ruining me. They eventually agreed to a payment plan, but only after many threatening emails and calls.

I paid the last few thousand dollars in payments of 366 dollars, and then an unexpected payment arrived, so I paid it off in three months instead of twelve as they had finally set up. They only helped me after I removed all permissions, closed my bank account, and sent a letter of judgement proof documents from my attorney. Kabbage will come after your personal assets, not just your business assets, and they refuse to help you and get downright nasty. They even tried to make a sweep on my personal bank account, which was refused, and on my PayPal account, which I had removed permission from.

I would caution anyone thinking about taking out a loan with Kabbage to think twice. They bombard you with emails, literature, and constantly ask you to borrow. Yes, they offer fast approval and fast transfer of funds, but if you want to hook a fish, that's what you do. I wish I had never opened the first email from them. I believe that the state attorneys should take this company to task and make them explain why they think their business practices are not predatory lending.

I have applied for a business line of credit with Kabbage over 2 months ago. They have manually linked my business bank account, manually verified microdeposits made to my account and manually debit the deposits out of my account yet they show that my application has not been completed or submitted in which I am unable to access funding. I have been told the funding is set up and account with Kabbage has been set up but yet I am unable to link my bank account from my login. I have been given the run around and so many different reasons to why this is happening. No one has tried to give me a straight answer. I have what looks like two different profiles set up with the company and still no answers to why this is happening. Kabbage customer facing support act as if they have no clue to what is going on.

Peak Communications, Inc. (my late brother's business) applied and received a PPP Loan through Kabbage and Cross River Bank during the pandemic. On November 17, 2021 Kabbage sent an email to the Peak accountant's email address stating the $ 34,214 PPP loan had been forgiven.

Peak Communications, Inc. belonged to a trust and was in the process of being sold when the loan forgiveness notification was sent. The PPP funds remain in Escrow until I can provide a "UCC release" and "a copy of the forgiveness letter that the lender received from the SBA."

I have been attempting to get the UCC release and loan forgiveness letter since December, 2021. Here are the numbers/entities I have contacted so far and emailed thus far. I have also had a number of "tickets" created by Kabbage that go nowhere. Here are SOME of the phone numbers I've contacted, in addition to emails.

Scratch Customer Support: [protected]

Kabbage Customer Support: kabbage.com

[protected]

[protected]

[protected]

Quickbooks/Intuit Customer Support: [protected]@intuit.com

[protected]

It was their mistake. Ok, it happens. People ake mistakes. But when they don't want to improve anything is bad.
I run the business and work with them on a regular basis. Had no complaints against them until they charged an enormously big amount of money twice. This money was not supposed to be paid for anything at all, it's for the business. So their representatives apologized and said they will return the money very soon, within a week. It's been three weeks now and there's no money.
I need it, I have no other account and no more money. Each time I call them they say the same, that I have to wait for a little more.
Can't impress how tired I am from their daily promises. I believe they will do what they promised, but the problem is that it takes too long and my business is out of money now...

I'm not that mean to recommend anyone to deal with them. They are nothing but a headache and you will probably regret.
For some reason, I was charged three times, the payments were big and I don't know how to get my money back, it was charged by mistake, obviously. I can't run my small company because I'm out my money. Please, it's been 2 weeks. The customer service is absolutely useless, obnoxious and inattentive.

If you have a small business, you better stay away. Don't risk your money and your reputation.

I guess Kabbage is not interested in new clients, they simply did not care about us. We contacted them about our business and said we wanted to cooperate with them and the beginning they seemed quite interested in our offer. But when we tried to contact them and discuss the details they said later and that they were too busy. Very bad way to do business. After all the reviews I saw I think we were lucky they did not show any interest in working with us. Stay away!

They are sharks. I communicated with the rep from www.kabbage.com. The rep told me that I could get the money and it was fine with my papers. I felt so relieved and waited for money, but the company suddenly contacted me and told that they needed larger deposit from me. I told that I have no money. But they advised me to find the necessary sum or I wouldn’t get the money. They threatened me and it so terrible.

I applied for the loan on the website www.kabbage.com. I received it and paid on time, but recently I had the problems with money. So I contacted the rep and asked to stop automatic payments for one week. They refused and I told that I had enough money on account. They were stubborn and refused to meet my needs. Later they changed the payments and I need to pay more now. Total jerks. Never use their services. I wonder if there are other people, who had the same experience. Let’s share views about this website.