Kaspersky Lab
Reviews and Complaints

I purchased a 3 Licence Kaspersky Internet 2014 product. I tried the Internet renewal facility which did not work. I then contacted customer services on a premium rate number who processed the transaction. I was told the renewal was £44.99 and that the agreement was with Digital River and not Kaspersky and further that the product activation key would be sent in about 2 hours time to my e-mail address. No key was received. The next day I contacted customer services and again was about 30 minutes on a premium rate number to be told they could find no record of the transaction. This ended with customer services stating they would call back. No call back received! Yet another call made and still cannot find either my e-mail address, the card transaction by search the card number or any other details. Having lost the will to live a final call ended with what can only be described as a rude and arrogant call handler refusing to pass my call to a supervisor. End result goodbye Kaspersky hello Bullguard. This company further stated that the price was non negotiable and it was basically tough in relation to the calls I had to make. No apology and certain zero customer service.

On November 28, 2013 Kaspersky.com made unauthorized charge on my credit card on the amount of 130.00CAD. Why it was done - I have no idea. I even did not know about the existence of this company until I red its name on my credit card statement. I do not use their product. I did not order anything from them. I started investigation with my bank

I submitted a rebate for $45 after purchasing Kaspersky Anti-virus and the 3rd party vendor would not honor the rebate because they were told by Kaspersky that the UPC code from the box is not sufficient for the rebate and that I had to mail the entire bottom flap. I had sent them approx 50% of the bottom flap, the remainder of which was just white cardboard, however they refused to send me the rebate. Kaspersky is ignoring my request for honoring the rebate and now I am forced to file complaints against Kaspersky.

I have been a Kaspersky customer since 2009, which apparently means nothing to the sales and Tech Support staff. They are located in the Philippines and appear to be both out-sourced with no company loyalty or ties. I have always purchased upgrades ahead of the expiration of my current license and then installed at expiration for another full year or two of coverage. The recent renewal which was solicited in June, two months ahead of my expiration had a notification AFTER forking over the money that it started at purchase which resulted in paying for two months of coverage that I didn't need. After being bounced between Sales and Tech Support five or six times, I got tired of the poor service and lousy attitude. I was refused help and escalation on numerous occasions and when I was provided escalation, the service was no better. I will throw away the purchase amount, uninstall it and buy G-Data or F-Secure. G-data does have U.S. based support and does not read from scripts.

2nd time this company has randomly charged my account. Charge was for 299.75 for one year of internet protection. Kinda steep, right? Who in their right mind would pay that much? It was for 5 computers - but that is still way too much!

I called the Kaspersky free helpline[0800-[protected]] which is based in india I was not able to resolve my problem with their product, however the operator who was male, I am female, began asking personel questions, i then told him I was going to end the call, [ he had logged into my pc totry and find a solution to the problem]he switched the web cam on so he could see me I put the phone down, immediately he switched the web cam off and adult porn came onto my screen, I logged off straight away, when I switched the pc back on he had not logged off and the web cam was back on .I logged off again no further contact has been made

I purchase kaspersky Internet security 2017. 3 PC. after installing all three laps. i had my disk fail. so i replace new HDD but when i re install antivirus its says limit of activation over. i install same machine and same original win. 7 professional 32bit version. with original kaspersky installation c.d . i submit my complain to customer care 3.4 times but no . result they show message my prob solved but still it not activate my licence. My complain no is no [protected].
Vary bad customer care.

I cannot believe the terrible customer support at Kaspersky. They cannot solve problems and take forever to respond. I went so far as to email the CEO & did nor receive a response. Beware as they take your money and run with no support.

A month ago I purchased Kaspersky PURE Total Security 3.0 for our small business. The purchase and installation seemed to go fine - for a few days. Within a week I received an error message stating that we were no longer protected and there was some problem with the license. It gave various suggestions to fix the problem, but I was not able to do it on my own. I attempted to contact their support people for assistance. No such luck. I finally resorted to sending a message by email, because I could not contact anyone by any other means. I have sent two email messages now, and I have still received no response at all. Because we cannot afford to be unprotected, I finally had no choice but to uninstall Kaspersky and purchase and install a different product. Fortunately the new product is working well - but I am still out the $89 I paid for the Kaspersky. There are good companies out there - this isn't one of them. Steer clear!

After two hours, a frozen computer, difficulty in removing, terrible support, could not get a technician online to help activate, I attempted to get a refund. Here's the catch...you must finally drill down until you can find a phone number, ; once answered no obvious way to cancel; then they want you to swear to deleting all emails and any installed software. Problem is it never installed. When asked if they were recording my answers and they said yes, I asked how come they never told me they were recording. You see, they are in the Philippines and not bound by US law. And actually I wanted the conversation recorded. I requested a copy of the recording when done. Wouldn't you know it, they refused. Now, after they initiate refund, you get an email telling you that you have 7 days to do something online to finalize the refund. That's where I stand. I elected to come here and make a post so that no other unsuspecting sucker gets taken. Do not by from this company. They are absolutely non-customer oriented. Ethics are not part of their repertoire.

I purchased the Kaspersky Internet Security 2013 for 3 PCs in Canada and have successfully activated 2 licenses while I was in Canada. Now that I am in Singapore trying to install the 3rd license on a new laptop, I am unable to activate the license as it shows the error: Activation error. Activation code is invalid for this region
I submitted a ticket to Kaspersky via their website (request # xxxxxx147) on 21 Jan 2013 and have yet to receive any update from their support team. On 24 Jan 2013, I sent a ‘chaser’ asking for an update – NO REPLY. On 29 Jan 2013, I forwarded my ticket to the Kaspersky Lab Customer Satisfaction Department and still have not received an update. Today is 1 Feb 2013and I am unable to use the product I purchased!

I was charged from

10/01/2013 14/01/2013 01 dri*kaspersky l luxembourg
Usd 109.25that I did not authorize to buy it,

I like this money to retern to my account soon as possible!

I called my bank to put a stop, to take money from me immediatly from the campany;

May name is demetris demetriou

Account number [protected] visa web

Demetris demetriou
[protected]@cytanet.com. cy

I had purchased a one year Kaspersky anti virus disc from Staples and it was about to expire. I purchased a two-year renewal of my anti-virus software from Kaspersky online. One month later, a message from Kaspersky appeared on my screen that said my subscription had expired. After trying to reach their help desk from their website without luck, I finally received some help from their sales office who told me to repurchase and install again. I did and they refunded my original purchase money. It was not a pleasant experience as the process took several days of uninstalling and getting nowhere with their tech support. You'll find out that it is one big run around, with you clicking on various icons and eventually winding up just where you started. It's frustrating. Exactly one month to the day after getting my anti-virus up and running, the same message appeared on my screen stating that my subscription had expired yet AGAIN! I contacted the sales group again and they put me through the same obstacle course that I went through the first time. Enough already! I have purchased Bitdefender and I am now seeking out people who have had the same bad experience that I have had. My co-workers at Staples have heard numerous complaints from customers as well.

I bought a Kaspersky Internet Security 2011 Software on 6th June 2011 at Staples Future Office Products Pvt. Ltd. located at 100 feet road, Indiranagar Bangalore, India as per scanned copy of bill attached.
We were traveling to UK on 12th June and only on return in August I realized that I had to activate the Software for continued usage. I also started getting messages about expiry in lieu probably of the fact that I have not completed the activation process. When I wanted to do it, I did not have the Product Key. I was told that the Product Key would be found in the box in which the CD was given. However, I am unable to locate the said box. The message in the laptop says that the SW is valid only till today.
Based on the facts stated above, I requested them to please take necessary action to provide me the key details and/or help activate on line. In actual fact, this SW should be valid for one year from date of purchase i.e till 05-06-2012. This SW is used in the laptop from which am sending this message.
I talked to them today and they say that they cannot do anything if I cannot provide the Captured Image/Scan copy of Batch ID: Box (Printed on Box) which has been misplaced.

today 26/07/11 i found a new virus show in a pen drive.this virus create a hide foldername kormilar and kaspersky workstation cant remove this virus.i m attach a virus in a zip file pls find out a solution

We purchased the Kaspersky Anti Virus 2011 package with three licenses. We loaded one immediately and the other two were loaded after we purchased a new desktop and a new laptop - so about 6 or 7 months later. Well, we come to find out that even though we were not USING those two additional licenses right away, the clock was ticking for them. We only got about 5 or 6 months use out of them before they expired because their expiration date was NOT based on the installation date but instead was based on the installation date for the first machine. What a rip off. Even if this was in the disclosures when you load the software - who cares? If the package is open, no one takes the software back. What a rip off. As I said, no wonder people pirate software.

Completely fraudulent charge to my credit card. $199.95. Did not "accidently" accept any offers or have any interaction with this company. CC company says the only additional detail is that it was from orderfind.com. Hit on Thanksgiving weekend, so can't even contact dispute department.

I purchased the Kaspersky Pure as an upgrade from an original product. It didnt download, I got a gateway timeout notification all the time. I sent emails to the effect, their reply was the same try the links, non of which worked. They gave me a telephone number without any country codes, office hours, etc. I have just received a response from theor website whenI complained " If You want to get a refund for the product please contact Your vendor. Yours faithfully,

the secretary of Kaspersky Lab

10/1 1st Volokolamsky Proezd, Moscow, 123060, Russian Federation.

This is all the help I get. I am really sorry, this product does seem to work, but I will NEVER use it again. Short of going to Moscow personally, It seems as if I will not get a refund. They will not send me the document they want me to sign, will not give me a fax number. The following isone of the people that contacted me:

Dazzle Gae S.
Kaspersky Lab online store
Customer Service
kaspersky.ie.[protected]@digitalriver.com
Email ID: [protected]

Do not buy Kaspersky products, specifically on line.

A 3 licence commercial was purchased for £59.99 for an internet download. This was not able to be activated on no.2 or 3 computer.
Kaspersky was immediately e-mailed and the reply was for me to photograph the screen, scan and sent to Kaspersky. The problem was that my main PC was now unusable. I have repeatedly requested the return of my payment as the item was unworkable. All this was within 72 hours and to date no more has been heard. the original purchase was on 24/11/2010

Unauthorized charge showed up on my credit card for $229.95 DRI is digital river, a processor of frequently fraudulent charges.