Keller Williams Realty
Reviews and Complaints

To whom it may concern,
My name is India Jones, We sold out home, which is the residence of 8437 Needle Drop Court. Before the day of inspection, I felt super uncomfortable, simply because all of our belongings weren't removed from the premises. My husband Timo Jones, contacted Pamela via text about our concerns and asked her if she could be present, during the inspection, since the buyers mother, daughter, and realtor would be present. Pamela, responded saying she wasn't going to be there and informed us we needed to be out of the way of the inspection. After, that conversation, my husband convinced me that things would be okay, simply because we sold our home of redsidence of 7508 Forest Valley Loop with Pamela before. After, the inspection, my family and I realized some items at which aren't for sale were tampered with. For example, there were dinning room chairs that had ripped material, which could cause abrasions to skin or tarnish clothing and was put away, for safety purposes. Not only that, I found a personal item, as such as, a hair spray bottle at which I, India Jones use for our daughters hair each day, the nozzle was tampered with, and it was put a away. Not only, that the buyers mother and daughter literally drove past myself, like three or four times. I felt as though, my skin tone was an issue because I've never had anyone do that before ever, especially since they drove from Denver. It made no sense and it made me feel uncomfortable. So my husband Timo Jones, brought the issues to Pamela's attention via text. The response from Pamela was beyond shocking, belittling. I felt she was Condensending, rude, she was being sarcastic towards loyal clients. She mentioned that she'll say something because it really was bothersome to me, she also mentioned, that it'll mess up the sale because people do not like to be accused. And that the people buying the home can say something as simple as, " I don't like the carpet " and the deal will fall threw. She also stated, that it'll be on me. And I told her, I'll have to suck it up then. And she stated, " no no, I must do something". I practically, had to beg her not to say anything because we already had arranged to move out of state and I didn't want anything to go wrong. And she agreed, when she agreed, she did it with a condecending tone. I decided I must put all my concerns aside to make this sale of this home, in order, to move forward and get the ball rolling.
Recently, Timo Jones, gave Pamela a call at 10:27pm Sept. 1, 2017, after he received a email from her at Sept. 1, 2017 8:25pm. He also left a voicemail for a call back Sept. 2, 2017. He also contacted her by phone Sept. 2, 2017 10:34 am. And has yet to hear back from her. So then, I called her at 10:54am and left a message. I also texted her,
Below I will share text amongst my husband and Pamela. Then myself and Pamela.

On August 6, 2017, my realtor (around 2pm and thereafter) tried to contact Jim multiple times to be granted permission to show us house at 2085 Dakota Ave in Englewood, Fl 34224 for $149, 900 (Grove City) later that day. He never responded. I also went on Trulia and reached out to Jim. He didn't respond to me till 8/8/17 and we didn't speak, he left a message. Said house was off market for 10-14 days as owner was being difficult with only wanting calls after 12 noon and tenant was in house. Said lots of interest in house and owner was tired of low ball offers.Said he had no idea how I was even able to reach out to him regarding house as it came off all sites such as Zillow and Realtor.com. When we finally did speak, I told him it was on Trulia as an active listing the whole time and still is. Day #10 was 8/18/17 and day #14 was 8/22/17. I called Jim on 8/17/17 to inquire when house was going back on market as my husband and I wanted to see it as soon as it went back up. He actually answered the phone and he hemmed and hawed and got nasty and said it would be on the market Sunday 8/20/17. I said perfect, we could look at it late Sunday with our realtor since owner needed notice after 12 noon, even though this was 3 days in advance. Jim says, "No, it's not going on the market till late Sunday and the earliest it can be shown is Monday am". Now all this time he's been saying we can only see later in the day. I said, "My husband works Monday and all the others will get a jump on us. And I didn't want to come alone to look at it". Jim says, "Well, you'll be with your realtor". I said, "I want my husband with me, too." Jim also told me this was the cheapest house in Grove City and I challenged him on that. I said, "No it isn't. There is a house pending for $105, 000 on 9th and Kentucky." He says, "Have you seen that place?" I said, "As a matter of fact, yes, 4 times!" I didn't get to tell him there was also another house in the same neighborhood, much nicer, cheaper at $144, 900 that we had also been in because at this point Jim's tone of voice is extremely irritated and he says, "You're making me late for a meeting" and hangs up! Why answer the phone if you're late for a meeting? Why not say, "This is not a good time for me to talk, can I call you back later?" It is Sunday 8/20/19 and house is not on the market so he lied about that. The exception is Trulia (but it has been there the whole time is has supposedly been off the market). It's not on Zillow or Realtor.com. It's not my problem his seller is being difficult. If he doesn't want to sell the house, he should let another realtor take over. Well, he just lost my potential sale because of his attitude, I wouldn't look at that house if it is the last one for sale in that neighborhood ever! Another house in same neighborhood on a street I can't remember sold for less than the asking price on the house at 2085 Dakota, but I also didn't get the chance to tell him that. I believe I know that neighborhood and pricing better than him! This incident of rudeness to a potential buyer should be brought to his attention.

I summited a bid on offer on 4207 W. 13th Street, Yuma AZ on 7/31. On 8/4 we were notified there wear multiple offers and that offers would be accepted with a deadline of the close of business 8/7. My offer of 158, 000 was summited well before the deadline. My agent and I where informed that a bid that had been received Tuesday morning, well after the deadline was to be presented to Well Fargo. The bid that was to be summited was from an in house agent.
When I spoke to the listing agent Megan and expressed my opinion that her actions appeared to be unethical and collusive in nature, she referred me to her broker, Ed Sexton at [protected]. I left messages for "Ed" at 1130, 1330 and 1430 and did not receive the courtesy of a return phone call. Megan told me, when I spoke to her at 1125, that the other buyer had not been notified that thier bid had been accepted at that point and could still be disqualified.
These unethical actions, I figure, have cost me in the neighbourhood of $40, 000 in the Yuma housing market. My offer included a letter of prequlification for financing.

Iona M. Ellsworth
[protected]

So this is a long one, but the subtleties are important. We chose Keller Williams because our previous experience in Garland was awesome, and my aunt had worked with the company as a manger for 7 years in California and recommended it to us. Our realtor this time around, Alicia Hooper, seemed helpful at first with our move from DFW to the North Austin metro. It became apparent by the end of day one that she was unorganized, and only wanted a quick commission out of us. She was made aware that we were low income renters before we even picked out houses to see, yet she continued to show us homes that were not prequalified and did not allow pets, knowing we were bringing animals with us. She also knew we had an August 1st move out date and we needed to find a place within the three weeks we started working with her. As we looked at the first home, she spouted on about how she would definitely get us in a house and sell our story, we "wouldn't even need a cosigner probably!" I doubted it. She knew our exact income as well. When we wanted to apply to a home we saw on day one, she called them and found out they didn't want large dogs or cats, both of which we have. She wasn't able to negotiate, or rather she didn't even try to. I heard the phone call and her response was simply "okay". I became uneasy. If she couldn't negotiate pets, how will she negotiate income? She seemed frustrated that we didn't want to apply to the other homes we saw that didn't satisfy our needs. I pushed to look at more homes the following week. I gave her the benefit of the doubt and we came down a second time to look at homes, hoping she would understand our needs better. She was disorganized at best. We arrived to the home of the property manager for the house we wanted to apply to, and after driving 45 minutes, he was unaware that we were even coming and had just finished signing someone else. He said he had a second property we could look at. She became disgruntled saying she didn't want to show it to us unless we were sure we wanted it because she didn't want to drive there if not. (How can I be sure if I haven't seen it?) I insisted she show it and we went there, we liked it and applied. She was not able to negotiate our offer with the property owner without extreme measures. We had cosigners who made over 6 figures, offered double deposit and double lease time and they still wanted more so we left the offer. I once again gave her the benefit of the doubt and assumed it was the property manager not willing to negotiate. I found more properties I wanted to look at and asked her to prequalify them for us this time. She messaged me back almost a week later saying they all said no. No explanation, no negotiations made on her part. I became very frustrated that she couldn't find a single property to show us that suited our needs when on day one she said it would be no problem gettin us in. We were running it if time and she was apparently tired of dealing with us so her contact became shirter and further apart. The last time I worked with KW I was in a house on day 1. Worse credit, less income, and no cosigner. I assumed 3 weeks would be plenty of time. I was wrong. She said that a house we looked at on day one would be willing to work with us. So we paid another fee and applied as we were running out of time from all the wasted homes we looked at and trips we made. They denied the application, saying they didn't want a cosigner. How can it be that this property was willing to work with us if they didn't even know we had a cosigner? Her explanation was that "they said they would I don't know what happened". Frustrated I began doing my own leg work and found the property we wanted to apply to that we had just missed on day 2 was back on the market. I contacted her about it and she started pushing a different house on us that was her friends rental, saying he'd work with us. She sent me the listing and it was over 500 square feet less than what we were looking for and $400 more a month than what it was previously listed as. It felt like a scam. The move in date was also a week after we would need it. When I told her that it wouldn't suit our needs and was too expensive for the cost, she said that we needed to be less picky. I told her I wanted to pursue the other house because we had already met in person with the landlord. She said she'd check with him and she did get in touch. Negotiation completely broke down. She said we had been approved and then when we went to pay deposits to him on our own, he told us that he hadn't even run the application! She said it was "miscommunication" but at this point she is the one miscommunicating. She told us it would be a single deposit, but it was double. Finally the landlord gave up on her too and started contacting us directly to finish the deal. She contacted me 2 days later to ask if we worked it out, saying she can't get ahold of the property manager either. We are all completely done with her. Yeah I know she wants her commission, but this is the worst experience I've had and the most money a realtor has ever cost me. It might seem like a lot of little stuff but it added up, and her incompetence almost cost a roof over our kids heads. Never going back with Keller Williams again. If I have to do all the leg work and contact the property managers myself anyways, what's the point in getting a realtor? Especially one that can't negotiate, gives incorrect info, wastes precious time, and doesn't know her rental market.

My husband and i were moving from out of state to Delaware and had Dee Henderson Hake as our realtor. Since we were moving out of state, we were hoping to get as much information needed to purchase a new home but were not given all information as our Ernest money was given to the seller for us to get out of a contract in which she should have provided information to protect us, her customer, from having to do. Our experience was not only stressful but now makes us doubt all realtors and the trust with this company is no longer valid and we will never use Keller Williams again. our date was April 3rd when we started looking at houses and she was the agent associated with a house we were looking into, as well as the sellers realtor was also part of this agency so we feel there were mixed feelings on this as the two agents worked literally 5 feet away from each other.

I received letter from Keller Williams Realty dated July 19, 2017 that you had a security incident in which my personal information taken and you have turned this over to Experian.

Here's what concerns me, any real-estate transaction in which Keller Williams would have my personal information would also have my wife's information but she did not get the letter to contact Experian.

Problem needs resolution:
Send my wife the same letter that you sent me or at least send
Activation code and proof of eligibility for her to contact Experian.

James Frost
6918 Pickrell Dr
Dallas, TX 75227

cell phone: [protected]
email: [protected]@gmail.com

We contracted the services of Shoshana Socher from the KW Greater Cleveland office on Chagrin Boulevard in Beachwood, OH. Shoshana had a great reputation in our neighborhood and we felt she could easily acquire (and probably already had) some interest in our home, which was in a highly desirable part of our city. Shoshana explained that we would be entering into a Dual Agency agreement, meaning another member of her team would most likely be bringing the buyer- to which we agreed. At first we had no issues, however once the bidding and negotiation period had started, it became blatantly apparent that she was no longer working for us to sell our house, but rather working for the buyers in getting them the best deal with as much of their contingencies they could get. Communication throughout the entire process was severely lacking- to the point where there was information we weren't aware of until the very last minute, creating an undue hardship on us. She would "suggest" or "recommend" that we do things to "appease" the buyers and showed no advocacy or support on our behalf.

I am sickened by the fact that I am still paying her a full commission based on the fact she did little to almost work in getting our house sold. The buyers saw the house pre-market, were the first and only to bid and she time and time again made us feel as if we were lucky to even have any bid on our house.

Shoshana made the selling process difficult, unpleasant and a distasteful experience. I would not recommend her to my worst enemy and I will stay away from Keller Williams altogether

I am about to buy a home and have found out that my realtor's broker wants to charge me a $395 fee. This is total garbage. The broker/agent are already getting their split of the commission and I think they have found another way to weasel in crap fee's to make the cost of the house even higher. I think that Keller Williams should cease this business practice as well as any other broker trying to "steal" more money in the home buying/selling process.

I was shopping for house when I ran into crystal klem of keller realty and signed document binding me yo a contract with her... At first she was very nice but as time went on she wasn't as attentive to her job, the communication was very bad at couple points I almost gave up trying to find a house. When we saw properties she never brought me to a property I wanted to see it was just random ones that fit my budget... The process was so confusing and she never made anything clear to me... I eventually found a house that I liked and was able to purchase and she promised me a refrigerator as closing gift and wound up ignoring my calls and attempts to reach her after she was already compensated for the sale... At time of closing she never did a walk through of the property with me. I confronted her about her services and she then threatened me and my job also made stories up about me to mutual friends in an attempt to put dirt on my name... Do not sign an agreement with her she's not professional... At the very least

I purchased a home from Keller Williams Westlake Village, with warranty. Paid $600 for a year. A/C part broke a month later and they agreed to pay for the work to be done. I called to check on the reimbursement check and they decided they were only going to pay a fraction of what they promised.

After hours of time on the phone and repeated phone calls, they finally agreed to pay the amount. I called on 08/16/16 to check on the status and they sent me to a manager in the cancellations department. I told them I was very unsatisfied with this pathetic company and how they had been treating us from the initial claim beginning..Later I wanted to meet up with Glenn Dormer or Wendy Dormer who is the Business owner of this company. But they denied us.

The senior manager, said that he was going to withhold the reimbursement check until I signed a release form that stated I was going to keep my mouth shut and not leave bad reviews, or send complaints to governing bodies. This is extortion for my own money. And last I checked this is America and I have the right to freedom of speech. I also have the right to leave a bad review in good faith based on factual instances.

This company refuses to pay claims and claims they aren't about making money yet they make any excuse they can to get out of paying. No one should be bullied in signing something to keep them quiet about a company who is doing wrong. The more research I do on this company, the more I see that they are a crooked company and they've already had to pay thousands and thousands in restitution.

I believed every single thing that was said by Glenn and Wendy. I was expecting something really good out of this but it all led to disappointment and dissatisfaction. The extortion of my own money made me infurriated about this whole thing and I want everyone out there to be aware of this company KELLER WILLIAMS WESTLAKE VILLAGE! I don't want anyone to face the problems I faced and it was a very bad time for me the day I decided to purchase a house from this company!

I was looking to purchase a foreclosure property and went to meet Wendy Wendelstein Dormer who works at Keller Williams Westlake Village. She explained me all the details of how to make a great deal size, location, condition, floor plan, etc. I met with a local expert agent who knows local property, pricing, lenders, and the best listing agents. A strong listing agent was said to me about which can be a critical advantage in seeing a distressed property through from contract to close.

I was told that the the repair costs are not necessarily large and also the Keller Williams Distressed Property Buying Survey shows the average cost to repair will be $5, 000 which is less than 3 percent of the purchase price. My point here is after I went ahead with the property after a close research the cost to repair was coming upto $10, 000 which is double the cost which I was promised. I spoke to Wendy about all this and she was acting smart and came up with so many other expenses apart from the repairs. I was feeling I'm getting ripped off the amount which I was suppossed to pay!

I tried to speak to Wendy about this deal and she was coming up with so many other things this cost that cost etc etc. which is complete non sense. I would say Wendy Wendelstein Dormer has ripped me off of $10, 000. Now I want my money back. Keller Williams Westlake Village is the worst services ever never go for buying a house from them.They merely tell lies just for their own benefit and profits! I made a very wrong decision to go ahead with KELLER WILLIAMS WESLAKE VILLAGE!

I purchased a home from Keller Williams Westlake Village, with warranty. Paid $450 for a year. A/C part broke a month later and they agreed

to pay for the work to be done. I called to check on the reimbursement check and they decided they were only going to pay a fraction of what

they promised.

After hours of time on the phone and repeated phone calls, they finally agreed to pay the amount. I called on 08/16/16 to check on the status

and they sent me to a manager in the cancellations department. I told them I was very unsatisfied with this pathetic company and how they had

been treating us from the initial claim beginning..Later I wanted to meet up with Glenn Dormer or Wendy Dormer who is the Business owner of

this company. But they denied us.

The senior manager, said that he was going to withhold the reimbursement check until I signed a release form that stated I was going to keep

my mouth shut and not leave bad reviews, or send complaints to governing bodies. This is extortion for my own money. And last I checked this

is America and I have the right to freedom of speech. I also have the right to leave a bad review in good faith based on factual instances.

This company refuses to pay claims and claims they aren't about making money yet they make any excuse they can to get out of paying. No

one should be bullied in signing something to keep them quiet about a company who is doing wrong. The more research I do on this company,

the more I see that they are a crooked company and they've already had to pay thousands and thousands in restitution.

I believed every single thing that was said by Glenn and Wendy. I was expecting something really good out of this but it all led to disappointment

and dissatisfaction. The extortion of my own money made me infurriated about this whole thing and I want everyone out there to be aware of

this company KELLER WILLIAMS WESTLAKE VILLAGE! I don't want anyone to face the problems I faced and it was a very bad time for

me the day I decided to purchase a house from this company!

My husband and I bought a house from keller williams westlake village and it was a big fraud! We worked with the realtors provided by company in different places.in the beginning he was very helpful and showed us all the details of the house. After we finalized on one of the house and placed an offer on the house, he suggested us to go for a higher offer and he promised that the company would get sellers credit if we find any issues after inspection (Though its a promise, we thought he will work hard to get max credit).

Later we found some issues after inspection and our agent didnt show any interest to get seller credit. We were getting very frustrated from his behavior, instead he was blaming us for asking money for minor issues. We also mentioned we dont need money back if the seller wants to do the repairs!

There was problem with the basement flooding and lot of work needed to be done. As this was the responsibility of the company which promised us all the benefits and facilities till the time we moved in!

We wanted to buy the home owner's insurance policy that would protect us against loss or damage to the property. But we couldn't get through to the home owner it was reallly pathetic don't know what the company is actually upto.

We are stuck now as we have taken a very big amount of loan from the loan officer just for this house the agent from keller williams westlake village is not responding to our calls and emails to ask us about the further process of the house!

I don't trust this company at all. They are of no help and all they know is how t make money and expand their business and fool other people into purchasing houses from them which are not at all reliable to go ahead with!

I would never ever want anyone out there reading this to fall into wrong hands of doing house purchase from this company. It will be at your own risk without any security at all!

My daughter used this company to try to purchase her first home. The realtor she was assigned never took or returned calls. The only time my daughter heard from her is if she needed money for something. The mortgage company they used for my daughters loan told her she was approved and gave her a closing date. A week before closing she got an email telling her the loan did not go through after all. Her realtor then emailed her and told her she was not able to get her escrow money back so she ended up losing a total of $1900 .

Anita has been extremely unreliable ever since she has listed my property as a rental. She does not respond to text or watsapp messages or even pick up telephone calls. I have had no response from her for 6 weeks that my property was listed. I have lost 2 months potential rental income due to her unprofessionalism. She is great at making excuses...ie: helping a deaf friend, being sick or some other excuse. I would definitely not recommend her or KW to anybody. Disgusting service.

I was pointed to Anusha Paramesvaran, a Keller Williams agent by Dave Ramsey (the debt management guru). It was the worst choice I ever made! She was very pretty, very personable, a liar, unethical and totally unresponsive. She told us what our house was worth and then listed it ten thousand dollars less than she said she would. She held open houses several times and failed to secure the house when leaving resulting in a robbery of irreplaceable personal items, computers, etc. When notified of the theft, she refused to respond. She kept pushing offers from real estate holding companies for $40K below the listing price and failed to respond to other realtors who were interested in showing the house. This was to ensure that she got both the buyer and seller fees. We traced one of the potential buyers to a company that buys houses cheap and then turns them into halfway houses for felons leaving prison. After we refused to sell for $40K below the listing price, she sent us an offer for $15K below list price but they wanted a bunch of changes made at our expense. I refused to sign the agreement. She told me she would get me an estimate of the costs involved (the only response she ever gave me). I have never heard from her again although I understand from the buyer's agent that the changes are nearly complete. I suspect that there will be lawyers involved when I refuse to pay whatever costs she tries to pass on to me during the closing process. I called her broker and complained and he said he would talk to her. He no longer answers his phone and her voice mail is always full. The closing date has been delayed three times now and it will probably be delayed again while we litigate the change costs. In the mean time, I am paying a lot of rent because I can't buy a new home until I get my down payment and a nice, you hispanic family is stuck in a rat infested hovel in one of the worst areas of Los Angeles. I will never recommend Keller Williams or Anusha Paramesvaran to anyone.