Ken Garff Ford Greeley
Reviews and Complaints

Service department messed up my car, and they won't cough up the cash to fix it right. The big boss won't even bother to call or email me back about this mess.

I went and looked at an 2007 *** they posted for sale on their lot. I test drove the car and it needed some repairs. Put deposit on car and waited roughly two weeks to pick it up. The service was delayed and I went out of town for work. When I got back the dealership had changed the rear wheels on the car. I was not told about this before when I bought the car. They really changed the wheels after I bought it? Went to get the car and it was not repaired. They put car back in shop and I picked it up three days later. I drove it home and it broke down for the same issue. The serpentine belt came apart in pieces on my way home. On my way home I noticed the windshield wipers don’t work also, The dealer also did not put emissions on the car and I live in an emissions area. The car also has a big oil leak.

My 2017 Ford F150 got a recall for Cam phaser replacement. The recall has three stages, and the 2nd stage was done on December 27, at Ken Garff in Greeley. They said it would take ten days to get the parts and schedule the replacement. But since then, Ken Garff Ford has been lying to me. They keep saying there are no parts because of Covid, or that only one mechanic can do the job and he's too busy, or that all the mechanics have Covid. I even got the National *** help line involved, hoping they would finally finish the work. But then Ken Garff *** started the whole recall process over, as if what happened in December never happened. It's been four months now, and I can't accept any more excuses.

We bought an Expedition in 2018 from a previous vehicle owner. We had some warranty issues that were mostly resolved. During Covid, we faced challenges with service continuity due to ownership changes at the dealership. Ken Garff claimed no records of our car's pending issues. After persistent efforts, they addressed the last issue with my malfunctioning screen. Post-repair, the screen failed again. Repeated calls for service were ignored until we secured an appointment, which the dealership later denied. The staff's rudeness and the persistent warranty service failures over two years, despite understaffing, are unacceptable.

Me and my spouse bought a 2021 Volkswagen from Ken Garff Ford Greeley with a temporary tag. I contacted the local DMV in early August and was informed that the dealership mistakenly sent my registration to the wrong county, leading to a rejection as I reside elsewhere. I live in a different county in Colorado. A second temporary tag was issued in mid-August, set to expire on September 30, 2022. As of September 28, 2022, I've yet to receive my registration. I verified with the dealership last week to ensure they corrected the county for my registration and was told the DMV would have it by September 27, 2022. However, upon contacting the DMV on the 27th and 28th, they still hadn't received it. I've left messages for the dealership's finance team to provide a written explanation for a third temporary tag to comply with state law, but haven't received a callback, and the current tag expires soon. The DMV also noted that since my purchase date was June 8, 2022, I am liable for the tax increase each month, which the dealership has not facilitated, leaving me with no options.

Befor my last visit to the service department at this dealership, I had been tryin to get the steerin wheel controls for my radio fixed for nearly 6 months. The first time I had a scheduled appointment and they were unable to replicate the problem, so they told me to stop by the next time it happened. A few weeks later, the problem occurred again, so I drove straight to the dealership, they got a technician to connect a computer to my truck and pull a diagnostic code. They entered the information into their system and told me they would order the part that needed to be replaced and then call me to schedule an appointment to replace it. Two months later, I still hadn't heard back from them, so I called and then told me they would have the part delivered overnight and proceeded to schedule the earliest available appointment, which was about a month later. I got a call from the parts department the following morning sayin the part had arrived. Durin the month that I was waitin for my appointment, my warranty expired, but I had initially been told that they would still honor it since the problem had been diagnosed durin my warranty period. On the day of my appointment, I checked in at the desk and the service rep told me there was no record of the diagnostics report and that no parts had been ordered. He told me he couldn't give me a quote until the technician was able to look at the truck, and when I asked why it was no longer covered by warranty, he said that since they weren't able to replicate the problem before it expired, they wouldn't be able to submit a warranty claim.