Kendra Scott
Reviews and Complaints

I have only had my Kendra bracelet for 5 months, I've never worn it in any kind of water and when it wasn't on my wrist it was in the pouch. So so so disappointed with the quality of this product. If I pay as much as I did for this damn bracelet it should at least last a whole year. I will never buy another piece of your quick to tarnish, over priced jewelry. Nor will I recommend it to anyone. I will be sure to let everyone know what a rip off it is. I took great care of this product for 5 months and it still ended up looking like cheap copper. It's ridiculous. What a shame. So disappointed. You should be ashamed of what y'all are selling. What a let down. I am so dissatisfied with what I purchased.

I received a pair of earrings for my birthday. I tried them on and my ears immediately begain to itch. I returned them to the Kendra Scott store and traded them in for a ring. The ring is gorgeous but it leaves a green ring around where it sits on my finger. I do not appreciate paying $78 for fake jewelry. I am disgusted at the quality of jewelry being sold at the prices they are sold at it takes advantage of the consumer. I have lost all respect for this company. I will never shop here again and tell my friends and family to do the same. Shame on you Kendra Scott!

I went today on my birthday at the Kendra Scott at the domain today in austin tx and have never felt so unfortable. No customer service whatsoever. You walk in the young girls look at you like you don't belong I am a American Hispanic born and raised in Austin and the lady in front of me was Caucasian buying one set of earrings and she got one set of earrings wrapped up in a pretty yellow box as usual however when I check out with my 2 sets of earrings I purchased no pretty box and it was just rude! It's the perspective to treat customers equally and I have numerous pieces of jewelry from KS and I always get my pretty yellow box. Not acceptable, please tell your employees in order to keep customers treat them the same and smile and say hello.

So I ordered a necklace off of your website and it was in the sale option of the website I'm not sure if the website was fake or not but I was told it was real and I am upset at the fact that it came in and it's fake it came in a real box in a real Kendra Scott carrier package but the necklace was fake I can tell because there's no Kendra Scott logo on the necklace chain and there's no back to the back of the stone like all Kendra Scott's have

I bought a brand new 14kt gold plated abalone elisa necklace from kendra scott, wore it not even 4 hours total on a cold day (no sweating) wearing no products for hair or body I read directions and followed them carefully, the next day I went to put it on and the necklace around the clasp and entire 2 inch extension plus half the chain were completely tarnished black. Im very disappointed that ks jewelry is priced at real gold jewelry prices and there's no quality whatsoever. Ks said I could send in the necklace and they would replace it for half price (another rip off) although as stated in the text they were sending shipping labels. They never sent the labels so I mailed the jewelry without there label with a print out of the email saying they would send labels and such and replace the jewelry. Do you know that was a total loss bc they said they had no idea what I was talking about and that they dont email shipping labels or mail them. And they also stated that they have never received anything from me in the mail when I used tracking and it shows delivered to kendra scott. I need to find out how I can replate tarnishing ks jewelry. Any suggestions? But for future reference don't be stupid and buy her jewelry just go ahead and set fire to your wallet bc your getting nothing for your hard earned money

I purchased some earrings from a kendra Scott pop up shop in San Marcos last week and decided I should not have spend the money on earrings. I was never informed the return policy as I have never purchased a piece in the store. I arrived to a location in Austin, TX and was informed that I could not recieve my money back. This is a very catchy way to ensure that your business still recieves money, even though a customer may not want a piece after all. What can we do about this?

I bought myself an opal Elsa necklace from Kendra Scott for my birthday. I wanted to be able to wear it all the time because opal is my favorite stone. Because of the price I figured that the chain wouldn't tarnish since it's pretty expensive, I was wrong. I am very disappointed with my nacklace that it is actually silver plated bronze and not actual sterling silver for the price I paid for it. The chain is already tarnishing and I have only had the necklace for 4 months. I honestly wish I would have spent my money on something else that would have actually lasted longer than this necklace. I am very disappointed and will never buy from Kendra Scott for the reason that their jewelry is not sterling silver.

I ordered a necklace Thursday so it would be here by Christmas. I have yet to receive an order number and an email about my purchase. It charged me in my bank account to Kendra Scott already. I was really hoping to receive it by Christmas, and worked hard to order it by 12 on Thursday. If you could help me it'd be wonderful. I was really hoping that you could resolve this issue.

Both of my necklaces have tarnished and the gems have dulled. After reading reviews, I'm learning this has become a common complaint. I did enjoy my jewelry at first, but I feel for the price that was paid, the quality of the products would be much higher. I feel disappponted and hesitant to ever purchase a product from this company again. I am sending a pic with earrings in it to show what the bronze necklace did look like. The blue necklace is much more noticeable though.

I purchased my Kendra Scott Elisa Pendant necklace and within 3-4 months and the brackets that hold the stone in place, as well as around the whole entire stone and parts of the chain were completely turned. As the piece of paper stated in the box, I never wore it while in water or exercising; I pretty much babied this necklace. I no longer wear it anymore because of the condition. It doesn't have luster or shine whatsoever (the metal nor the stone.) Personally, I wish I could get a refund or a new one due to the cost. If it was a less expensive piece of jewelry I wouldn't have a problem because I understand that fake jewelry turns, however, I spent the money and now am left with a product I don't desire to wear.

Purchased earrings for my sister for her Birthday. Gem stone broke after earring came off the hook. Noticed that all Kendra Scott earrings keeps coming off the hook. All earring are beautiful but hooks are not solder and this is the reason why earring fall out of the hooks. So, finally one earring fell off the hook and now the gem broke. Called Customer service and asked if the could just replace the gem. They immediately said "NO". That the only way if that I can repurchase the earring set at HALF OFF and ONLY if i send them back my old earring set. Why should I send them back my broken earring set and pay 1/2 off a new set? Now I'm up $82.50 in earring and only one set if I do do that. Sounds fishy, do they fix the earrings and resell them? Now they make more money...Kendra Scott you need to revisit your policy.

I spent the "low cost" of one of your necklaces figuring it was atleast a sterling silver through out, only to find out that the month I had the necklace all of the "silver" had rubbed off to an ugly brown which also gave me a very painful rash on my neck. I'm so disappointed to have spent money on cheap jewelry. Maybe actually use full types of metals instead of spraying on colors. Up your cost the jewelry is beautiful but not worth the money.

If you are not dressed in the nicest clothing or have the "right look" don't expect any attention here. My husband went to buy me all of my Christmas gifts at this location right after work. Since he was in his work clothing he was basically treated like a criminal by the associates. They completely ignored him for 15 minutes while helping every other person in the store. He finally found a lady with a headset standing around doing nothing and asked if she worked there. Once he showed her the list of items I wanted him to buy all of a sudden he had multiple associates jump to help him. The saddest part of this story is that my husband asked for his gifts to be gift wrapped as the associate said it was complementary. Imagine his embarrassment on Christmas when I open my large Kendra Scott bag only to find that NONE of my gifts are wrapped. The gift boxes are there, but nothing is in them! The necklaces were in the bags sitting on top of the gift boxes. The associates thought my husband would magically know that they only put the gift boxes in the bag, and that the actual wrapping of the "gift wrap service" is something you have to ask specifically for. HUH?!? Never again...this location is horrific. My opinion of Kendra Scott has gone from incredible to terrible.